Terminix - Commerce

We signed a contract with Terminix on 4/10/2024 for the exclusion and pest control services for total amount of $5618.05. The inspector was explaining us how they will do about 70 things on our house to exterminate and protect our house from mice, bats and all kinds of insects. After we signed a contract, the Terminix technician came to our property for 30 min, sprayed chemicals around the house, got on a roof, supposedly installed ridge vent guards and patched cracks on a roof. Then he left and send us a paper that the exclusion work is now complete! I was trying to get them back to finish all the promised work, or cancel the contract, but customer service kept telling me that the local manager will contact me within 24 hours and no one ever contacted me. Then we asked two local pest control companies for the inspection on our house and they both told us that the ridge vent guards are not installed properly, they done about 30% of work on the ridge guards, and only half of the cracks on a roof are patched. And the patches that they did already falling out. When I called the customer service they only told me that they will give my message to the local manager and he will contact me back. Of course, no one ever contacted me back. They refusing to terminate my contract and refund the charges, though they proved that they incapable to do this work. We still have mice, bats, ants and spiders, and lost our money. The customer service is very rude, they simply hang up on me when I asked to transfer me to her manager. The technician that came to our house looked like he was under the influence of some substance, I did not feel safe around him. He, literally, walked through me, not answering my greetings. IT IS A FRADULENT COMPANY! I will report them to attorney general, but unable to get my money back, or time, or get the compensation for the stress I had to go through.

I set up an appointment with Terminix via their national number on Friday ... the appointment was for the following Tuesday, 1-3 p.m. for a termite inspection as well as the first treatment on a yearly service contract. The Terminix Job Number was 12111483, The technician failed to show up by 3 p.m. I tried calling several of the Terminix numbers. I waited on hold for well over an hour - with no one, not a living human being, ever answering the phone. After 5 p.m., i stopped trying to call and instead texted the Terminix number and left feedback via e-mail. It is now well more than 24 hours later and NO ONE has attempted to contact me regarding the missed appointment. Rarely do businesses that are serious about their business completely disregard a customer. SMH. :-(

We have had them for years. I would use them again, we have been using them for years.

Terminix inspected for $1095.00 then told me significant work and replacement was necessary to get the report for VA.An additional $1600 was charged for the "necessary repairs" When the repair crew arrived they were apparently novices and were here for 79 minutes. They did no replacement as called for in the estimate.They never came in the house and did a sloppy job. The inspector came back gave the clearance, he also did not inspect the attic.I called the branch so far 8 times to speak with a manager. Terminix ignores customers. I have contacted home office and if no response I will take them to small claims court. Stay away from Terminix they are using "Unfair business practices' encompassing fraud, misrepresentation, and oppressive or unconscionable acts.

They come about every 4 months or so.

We have one inspector we really like. He is very thorough, he will tap on every inch of the wall to make sure.

Brian Delfino did a fantastic job taking care of our complex, he was referred to me by my mother-in-law. He even met with our HOA in person, and went over procedures and answered questions for over an hour. Overall, we got 5 bids, and Termininix was surprisingly able to ball park their prices. I would highly recommend Terminix for any pest control needs, please call Brian directly at (843) 425-8947.

They come when they say they are going to come.

Inspection overall was good but I felt the upper story process was average at best. I had two inspections and estimates done. The other vendor used a special tool on upper floor fascia board and exposed wood to check for damage. That vendor identified termite damage that Andy's missed. Due to the short schedule to refi my home (and vendor availability) I used Andy's to do the first floor repair and total fumigation quickly knowing that I would get the upper level patch work done after the refi was complete. Secondly, the instructions for the tenting were not clear enough that any closed area, box, container in the house or garage needed to be open. We concentrated more on double bagging food and like items. The tenting morning got crazy because Andy's personnel and I had trouble speaking the same language. The crew chief did all the communication--others didn't appear to speak English. And surprisingly, there were other items to bag that we missed (we didn't think they fit the definition of items to bag) and worst of all, many boxes and containers (under beds, in closets and lots and lots in the garage). All had to be bagged or closed items left open to allow the fumigation agent to escape when the tent was removed and the house opened. Everything worked out in the end, but the garage was a total mess from Andy's team opening all those suitcases and other boxes and crates after we had left the house. There was a lot of straighten-up work we unexpectedly had to do.

We cancelled our August spraying, and rescheduled for 9/19, even talked with the technician. He still came 8/18 anyway. He sprayed around construction people working. That's why we did not want him here in August. This is really maddening.

I just terminated my contract with Terminix because of horrible customer service. They keep calling and saying, "No, we're going to be better this time. I'm the manager, here is my personal number." I don't recommend them at all. We had a contract with them. I had active termites and they said, "Oh we have no appointments." What do you mean by that? Then I had to go outside of them. I did find somebody who came within two days and treated it. Then, three weeks later, I get a call from Terminix saying, "We're ready to schedule you an appointment." Their individual representative to come out and actually do the work are wonderful, wonderful people. The people on the 1-800 number haven't a clue. They did show up on time.

They come out every 4 months or as needed.

I have had an Antimite service contract for the last three years. They had sprayed around our home (primarily for ants) every other month and we have not had any pest problems. Last weekend, our upstairs kitchen was inundated with ants and I called to request an emergency service. As anticipated, they were not available on weekends so I requested pest control service on Monday morning. I was told that I would be contacted for an appointment at that time. When no one called on Monday, I re-called the company and was told that someone (from the local office) would get ahold of me right away. Well, that never happened. On Tuesday afternoon, I found a new local pest control service that was both responsive and ethical. When I re-called the Antimite contact number, I was forwarded to Terminix and spoke with one of their customer service representatives. She advised me that Terminix had purchased Antimite and that they (Terminix) was now the service provider for all of Antimite contracts. I advised the representative that I had obtained a new service provider and wanted to cancel their service for non-performance. She said that was fine and transferred me to her supervisor who wanted to know how I wished to pay the outstanding bill of $66.00. I informed the supervisor that I had just paid the Antimite bill at the end of the month and that they had not performed any service after that time. She advised me that I had paid Antimite, not Terminix, so I still owed them the money. At that point, I became upset and told them to cancel service and that I was not going to pay twice for service that I didn?t get. She hung up. I fully anticipate that I will start receiving late notices from Terminix, which will be forwarded to the local Better Business Bureau. Warning, for those of you that have Antimite service, Terminix has taken a good company and destroyed their reputation. Do not use Terminix.

Scheduled, confirmed the date and time on the day of, waited for 4 hours and Noone showed up. Called the company 2 times for update, they said they left a message for the inspector and never called back. Totally unreliable!

They come every year. They're neat. They're just a nice solid company. I gather there is a lot of hanky-panky with termites and so, I don't think they do that. They prove everything that they say. They show us the evidence. So, I have no complaints. They said we should get rid of the stuff running around in our attic and we absolutely should. We've used them for years. They are terrific at responsiveness. They want to come out yesterday, kind of thing. They say at noon and they come at noon.

This was a big deal purchase. The general maintenance thing is fine. On the termite control, the best I can tell it is okay. It is kind of hard to tell when they are out here. That part is a little bit more sketchy. The termite control service is supposed to be next month. The general maintenance service is $111. We used other people and did not get the same results we get with the general maintenance that we get with them. The termite control service is $424. I think the price is on the higher side. We have used more economical providers in the past but not gotten the same results. They know the routine and are always out here if I need something. I think there was one time I asked them to come out for some special, if you will. They came right out and were very thorough. They checked everything and did some stuff to help mitigate the problem. I did not have to have them come back and there was no additional charge for that. Their punctuality was good.

Extremely bad!!! I am in the Real Estate business and this corporation is as bad as unlicensed small business I dealt with before, I thought it was going to be top since its size but STAY AWAY from TERMINIX

We pay them an annual check of $213. I heard bad things about them but they absorbed the company that we did like, and they still do the same kind of work. They do good work. We have no problems about them. The city of Walnut is known for its ants. It's more like an Antville. They are not huge and they are not flesh-eating ants, but they are just little black ants. We also have black widows but we haven't seen any of those lately, thank God. They are fairly knowledgeable about what to find where, and how to take care of it. With those 2 problems resolved, I was good. We still end up with an ant or 2 running around. I don't think there's any way they can actually terminate everything. For quality, they do their best. They come out every time we call them. The work they do seems pretty thorough. They are always professional. They know exactly what's going on with our account.

I liked their service. It was just the price. They kept raising it. Within six months, they raised it twice. I wasn't happy with that. Their billing was a little harder for me to pay off. A couple of times they didn't leave an invoice. So, they mailed it in. I had to call up and say, "Hey, I know you guys came out here. I didn't find an invoice for it." I find it a lot easier with the new people I went with. That was the only thing. I'm very prompt in paying my bills. So, I don't like when people don't leave me an invoice. They showed up when they were supposed to. They said that they would be here between 10 and 10:30 and they were here. They were very professional. When they showed up, they would say, "Hi," and then go to work.

They really have bad customer service. There's no follow-up. They come when the service was great. After the service when they're gone, there's no follow-up. You call to talk about issues and you never hear back from them.

The first guy that came out to give me a full written quote at $1490 to tent my home and get rid of the termites. Then they sent a second gentleman over to my home today to get my payment and set up the appointment to start the tenting process. When the second gentleman came over he told me the original quote was off and the first guy they sent out was on vacation. I asked about the additional cost of $450 they wanted me to pay and they explained that it was for insurance on my roof in case they damage my roof in the process. They already had a charge on my itemized bill for $200 for that insurance so I asked for his manager to call me. When I spoke to the manager he told me that the original gentleman was no longer working in there company and if I didn't like the prices I could take my business elsewhere. I did not appreciate being talked to like this and found his tone and attitude very unprofessional. I would not advise anyone to use this company.

We have a contract with Terminix to perform a termite inspection and do repairs if necessary in the house we own and live in. We scheduled an annual termite inspection which was performed. We were told the house was free of termites and we would go on until next year with the annual inspection. Meanwhile, my next door neighbor, with whom we share one wall, had an inspection with Terminix on July 31st, one week later. He was told his house was riddled with termites and that our common wall was seriously infested. As a result, both houses need to be fumigated with tenting. As a good neighbor should, he contacted me with this news not knowing we had had an inspection one week prior. I was shocked! Which technician is lying? One of them is or one of them is extremely incompetent. I called Terminix to clarify this discrepancy. After literally one hour of explaining the same story to more than one person, I was told the technician would be contacted and call me. Of course, there was no phone call. My neighbor and I will now meet this evening to determine who will give us a second opinion. I believe the homes will need to be tented based on my neighbor's information. However, Terminix will NOT be the company doing this job. As we all work in these two households, we have no time to spend fruitless hours on the phone with liars and cheats. They are hoping our frustration will have us forget about this. It will not! I plan to call the Better Business Bureau, and I have taken the time to write this. If my house does indeed have termites, waiting until next year's inspection could be calamitous. Telling me there are no termites causes them to avoid repairs. Telling my neighbor both homes need to be tented, perhaps because no repairs are required at his home, also creates business for this company, which has zero level of customer care and zero follow-through.

I pay yearly and they do automatic debit. They also do as many emergency visits as I need and I have been using them for three or four years. Mike is a really nice guy, and I don't have any bugs. They do a good job. We had a big rat in our garage one time and he caught it. He came and got it for us. We thought it was mouse, but when he caught it, it wasn't a mouse. It was big. He was really nice and said, hey let me get that for you. I thanked him.

I was thinking who could I call to do tenting on my property and of course one of the prominent ones was Terminix because of their national advertising. They came and did inspection. They said we needed tenting because there were some drywood termites. I understood that the people that did the fumigation was a different company. I think it's part of their network that they use. They are affiliated with them but not really Terminix. I would use them again because of their warranty.

They do fine. The company sends a monthly reminder that they're coming in. They spray all the corners. They do a good job. They remind me on email that they're coming and to put my dogs away, which I do. They leave me a report on the door on what they did. I'm usually never home when they come. They have proof that they came because they left that for you. I don't have any complaints.