Terminix - Commerce

The did not seal the attic properly and the rats came back. At this point I am 15 calls into them over 4 months trying to get them out. The only time they did call back was to inform me that they denied my refund request made during my last call (cry for help)! Bad Bad Bad Company to deal with. Highly recommend you avoid.

They just checked outside the home, around windows. They were asked to go under the house and into the attic. They ignored these requests although they said they would and did not on the 2 homes involved.

I had a lot of problems with them. They were not responsive and did not show up. I even wrote a letter to file a complaint but I didn’t have to mail it because finally somebody helped me out. Their work is good once they get here. The workers were very good and helpful. That would probably be the most positive experience. They treat the wood and they did a good job. The problem is getting them out here to do the work.

No work was done.

Overall, it seems to work pretty well.

House tented. Termite and bug prevention protection plan. It went well. Very pleased

Our experience was a disaster! Always choose a local company. Terminix is a national company that tries to fool you into thinking that it's a local company. The people who come may be their employees, but I'm not convinced that they aren't people with whom they contract. Even these people say how weird the company is. If you have a problem, trying to reach them is a full-time job. We have had an annual contract with Terminix for termite services. After Gary Doty performed our 2013 inspection, my son and I found evidence of termites in his closet. We didn't blame Gary because the closet had been too full to notice anything. After many calls to Terminix offices all over the country -- if you call the local office, it can be picked up anywhere -- and many messages left, we finally were contacted and Craig Crockett came to our house. He was very late. He confirmed that there were termites and removed a piece of the back wall of the closet and also used his knife to carve into the wood behind the wall. He was supposed to come back a few days later to observe it and patch the wall, but instead, he called to say that he didn't have the right patch kit. He asked if he should come later or the next day and we said that he should come that day, but he never rang our bell. When he was about 15 minutes late for this appointment, I opened the front door and found his card stuck there. I called Lonnie, who Craig had said was his manager, and Lonnie didn't understand why I was calling him since he's a sales manager. That's how I learned that they sent Craig, a salesman, to my house to look at our technical problem. Lonnie had Ryan Rideau, the correct manager, call me and I told him to send Gary back. When I asked Ryan for his phone number, he refused to give it to me, although he did give me his email address. Since we had such bad luck with people at Terminix being given the correct information, I sent Gary an email explaining the issues, but although the email was not returned to sender, he claimed that he never saw it and that if he had email, no one at Terminix ever told him. Gary came on time and said that he had never seen anyone do to the wall what Craig had done. He said that he would speak to his manager, Ryan, when he returned from vacation and that Ryan would get in touch with us about fixing our wall. He never did, so I sent him an email, but he never responded. We obviously will not renew our contract in 2014. I believe that any other company would be better than Termiix.

I've been using them for several years and they were last here in August for a quarterly service. I spent about $80 with them and they spray for, roaches, ants and spiders. They will always respond if you have an additional request for their services. They're definitely not the cheapest but they will definitely respond. We had a really big ant problem at one point and they kept those little buggers at bay.

They are good. We sold the house, so we don't use them any more, but they did a great job. They came once every 60 days. They did a fine job. They came during the day when I wasn't around, and they always showed up when they were supposed to.

contacted Terminix, among others, and their sells approach was vey pushy. we decide to go with another company that has been very responsive and competitively priced.

They have been excellent all the way around. We really have no complains. They are here on time. Their technician is always extremely courteous and is always willing to listen to what we have to say and the extra stuff that we ask him to do. We've had no problems. We are really satisfied with them.

I am not sure if we would renew. They are competitive in the industry but it is expensive. I am not really convinced that what they are doing is worth what I am paying. They come every three months and spray outside. Maybe I need to go a couple of months without it to see if I need or not. They are punctual and professional. Their service people are on time and they know their job. They are always friendly. The only thing that I don’t like about them is that once we get their service, they bait us with advertising for other services. They send lots of things in the mail and lots of phone calls. It should be enough if we tell them once. I am not too happy with their marketing techniques.

I wouldn't use them for fumigation, because they are too expensive. I have been using them for about 10 years. They show up on time, they are very professional, they tell you what they find, and they will come out again between the day that they treat to the date of 3 months, in case there is a problem, at no charge. They do the same thing every time, unless I am not home, then they won't do the interior. I have had no issues since I started using them. The neighbors all have ants and spiders, but I don't have any problems.

Terminix was scheduled to do termite and pest control services on the same day. That morning, the termite specialist showed up and began working...towards the tail end of the scheduled window, I called customer service to find out whether pest control would still show up on time...I was assured they would and was asked to wait. At the end of the scheduled window, I called again and was told that they were stuck in traffic and would be there within 15 minutes so I waited...20 minutes later, still no show, called again, was told that they got lost and were now on their way and only 20 minutes away. So I waited again...an hour after the scheduled window, pest control still had not shown up, I called to tell them that I could no longer wait, that I had to return to work for a very important meeting. They then have the nerve to tell me that the pest control truck is actually 40 minutes away (an hour ago, they were only 15 minutes away so I don't understand how this is possible). I was so angry that I had been lied to this whole time and I was already so fed up that I wanted to cancel my service. Thankfully, the termite specialist had to leave mid-job because he needed an extra piece of equipment. When he left, I asked him not to come back because I would be cancelling the termite service as well. So I thought everything had been cancelled and that my money would be refunded. While I was not at home, the termite specialist came back and "finished" the job even though I had explicitly asked him not to come back and I had cancelled the service. So of course, they bill me for these services and I've been dealing with customer "service" for the last 2 months trying to clear up this bill. Their answer is that since the termite service was already done, they cannot refund my money...well I got a second opinion and apparently I still have termites. I have no interest in dealing with Terminix ever again - they're liars and thieves. I just want my account cleared and be done with them forever.

Terminix was scheduled to do termite and pest control services on the same day. That morning, the termite specialist showed up and began working...towards the tail end of the scheduled window, I called customer service to find out whether pest control would still show up on time...I was assured they would and was asked to wait. At the end of the scheduled window, I called again and was told that they were stuck in traffic and would be there within 15 minutes so I waited...20 minutes later, still no show, called again, was told that they got lost and were now on their way and only 20 minutes away. So I waited again...an hour after the scheduled window, pest control still had not shown up, I called to tell them that I could no longer wait, that I had to return to work for a very important meeting. They then have the nerve to tell me that the pest control truck is actually 40 minutes away (an hour ago, they were only 15 minutes away so I don't understand how this is possible). I was so angry that I had been lied to this whole time and I was already so fed up that I wanted to cancel my service. Thankfully, the termite specialist had to leave mid-job because he needed an extra piece of equipment. When he left, I asked him not to come back because I would be cancelling the termite service as well. So I thought everything had been cancelled and that my money would be refunded. While I was not at home, the termite specialist came back and "finished" the job even though I had explicitly asked him not to come back and I had cancelled the service. So of course, they bill me for these services and I've been dealing with customer "service" for the last 2 months trying to clear up this bill. Their answer is that since the termite service was already done, they cannot refund my money...well I got a second opinion and apparently I still have termites. I have no interest in dealing with Terminix ever again - they're liars and thieves. I just want my account cleared and be done with them forever.

They do not do the orange treatment. I like them very much, because they come in and they let me know that they are here. They are clean and they always announce themselves. They announce when they leave and they will answer any questions that I may have. I ask a lot of questions and sometimes people do not like that. These guys welcome questions. I think that they are a little high. I will continue to use them.

They have a great deal doing maintenance for a year whereby they automatically come out four times a year. They will also come out any other time you call them included in that cost. They take care of bees, cockroaches, or rodents or anything. We pay them annually and it depends on house size. They have good customer service and environmentally friendly products.

Dealing with Terminix has been a nightmare. They caused considerable damage to our pavers and then ignored us. Terminix also sprayed an adhesive on our stucco walls and on the pavers. They said the adhesive was bio-degradable and would disappear in a week. Months later, it will still not come off and has turned dark from attracting dirt. We called the day following the service to report the damage. We had to call more than 20 times before a manager, Dereck Range, finally called us back. He came out, took pictures of the damage and said he would call us the next day. When he called the next day, he said he hadn't had a chance to talk to his manager but would meet with him in the morning and call us no later than 10:30 the next day. We never heard from him. We called more than 20 times, left messages on his direct line and with the receptionist. No call back. We had used American Express to pay, so we opened a dispute with them. Terminix never responded to American Express either. AE reversed the charge and Terminix sent us a "past due" bill for the original amount as if nothing had occurred. At this point we sent a registered letter to the corporate office detailing our experience. About 10 days later, I received a call from Dereck Range. He said he had done an investigation and the technicians claimed that I had approved drilling the pavers and no damage occurred. They also claimed I went on a walk through following the service and their was no damage. This never happened. Following the treatment, the technicians left without saying a word. Dereck said the pavers must have broken later and that we did not contact Terminix regarding any damage until over a week later. He also claimed he had called us with a detailed report of these findings and never received any messages from us calling him repeatedly. This dishonesty is very disturbing. Run from Terminix!

They did not fix the problem. I called them, and they came back. The problem was still not fixed. They were supposed to have a 30 day warranty. They kept putting it off until the warranty was expired. They never did fix the problem.

I have been using Terminix for a couple of years. They seem to be okay. The price is average. They do respond and they call before they come out. I think that they are professional; they knock on the door and announce themselves. I will continue to use them.

We have been using Terminix for the past 13 years. Our service started out at $60 every 3 months, it is now $98 every 3 months. We had the same guy for years. He was great. He always called the day before he was going to come to let us know and to make sure we had the dogs locked up so he could get into the backyard. A couple of years ago, they changed our service guy. We've had 2 or 3 different ones since then. They never call and let us know when they're coming. (We do get an automated call from Terminix, but not from the actual person) In the last 6 to 9 months we've been noticing a big increase in bugs, they don't leave an invoice, and there's just no evidence that anyone has been here. This month, the automated phone call came and we made sure we were going to be home all day. The guy never showed up and when we looked at our account online he sent in an invoice to the company that he had been here, and the time of day. He NEVER came. We were here ALL DAY! To top it off, a couple of weeks before our appt my husband noticed a Terminix truck parked at the end of our street and the guy was sleeping. If it was his lunch hour, then fine, but it doesn't look good for the company in our opinion. We have called to file a complaint and ask for a refund but they never responded. We called again a few days later and were promised a phone call that day and we never got it. We called again and they said they had 48 hours to respond. It's been well over 48 hours and we've still received no call. We have bugs everywhere. We're going to ask for a refund and stop our service. We used to be big supporters of their service, but not anymore. If you choose to use them, make sure you have someone at home or proof that they've actually come and provided the service you're paying good money for.

I would not recommend them. I will not use them again in the future. They were scheduled to come back out. I just killed 2 termites yesterday after we went through tenting and my home was burglarized while the tent was on and they offered no investigation of the people that they contract out with. I have no proof but even the police say that more than likely it's the same people who do the tenting and exterminating. They contract out with the tenting. I called them and they were sending someone else out on Thursday to see what type of termites we have and then they would recommend further steps but I told them that I am not going to allow them to retent unless they provide security because we had a pretty big loss. I called them yesterday and they called me back today.

I took a half day off from work to meet the inspector. No one showed up. I called and they said he was on his way. I waited. I called again and they said he must have been tied up at the last appointment. I waited. I called again and they said they didn't know what happened. They next day I get a call at work; the inspector is waiting to get inside. I have my mother let him in to do the inspection (she said that he was not friendly). They call me later with a quote. I tell them no thank you because I am dissappointed with the service. They said that they would match any competitor's price. "Match?" I asked with a laugh. "you've already started on the wrong foot by causing me to miss work unnecessarily and your wiling to match any competitor's price?" "OK, we'll beat any competitor's price." I said, "no thank you" and went with another company (with whom I was quite pleased). I have since received multiple phone calls from Terminix trying to win my business, even after I asked to be put on the 'Do Not Call' list. Overall, TERRIBLE experience with Terminix.

They were friendly, prompt, and we no longer have an ant problem!

They came out the next day right after I called. They cleaned up after themselves and did a really good job. They also have great prices.