Terminix - Commerce

The technicians are nice and quality of service is good. The only problem I face with them is the billing and administration.

They thoroughly went through the attic, siding, and under the house. They spray the periphery of your home for pests. The house is in disrepair right now and some of the areas have dry rot. I will be using them every year. If I call them back for anything else, they'll come and spray for creatures. They were professional, on time, and informative. I followed him around the house and watched what he did. He explained everything he was doing.

Called for service and confirmed service for two days later. They called back to leave a voicemail a couple hours later to "reconfirm" the service for 4 days later. I called back to explain that was not the original time and the new time does not work. They placed me on hold and then promptly hung up on me. Called back 2 more times and got the same response. Finally on the fourth call, they explained they can't reschedule from the central call center, that someone in my area will call me. Of course, I never received a call back. So I called again, and they finally admitted to the screw up, but cannot accommodate original time. So, I requested to cancel my service, and they had to transfer me to the "cancel department". And of course, I got hung up on, again! Finally managed to cancel the service. Now I hope they have not charged my credit card, and I won't have any credit card issues. Very bad organization and very poor customer service.

They have contracts with different individuals for franchises and it depends on which franchise you get. I had them here for gophers and they really couldn't get rid of them. The service would have been fine, had it not been for the gophers. My person was pretty good. They were careful. They came on time each month.

Actually I did not watch them too closely. They did a good job and completed the job in about 2 and half days. They knew what they were doing. The quality of work was very good.

I have two contracts with this company for pest control. Half of the time they forget to tell me when they're coming which is aggravating. I think their pricing is a little excessive because their work is only okay. I wish they were better but they're satisfactory.

I have a contract with them and they've always done a good job. They are pretty friendly, professional and answer all my questions. They call me to fix an appointment before coming and are very punctual.

Everything was left very clean. The did a little damage on roof but they came back and fixed it. They are very good at reminding you to have a yearly inspection which is a free follow up. The office representatives are very cordial and very nice and they explain the fumigation process very well.

I like that they showed up on time. I also have been pleased with the services they have provided for me over the last few years. They take care of the problem promptly and efficiently.

He exposed termite infestation in several different places making it very apparent that help was very necessary, and then provided us with an estimate that was over 50% more than the company we finally went with!

They were great through the whole process. We had a rep that was wonderful but he has left the company and ever since then it hasn't been a good experience. We had some mysterious charges on my credit card and no one will call me back. It started great but the follow up is not so good.

The window for the work to be performed was from 1 to 5 PM on a Saturday. Right at 1 PM, the Terminix truck pulls up, and since I was in the front yard getting the mail, I met Jason Boone, our Pest Control Technician. Jason is a friendly young man, who wanted to hear about our problems with the ants and rodents. I showed Jason where I had encountered the rodents previously, including a recent spot behind the washer and dryer in the garage. I showed Jason the entrance to the attic space over the garage which is separate from the attic space over the inside of the house. Then I showed him the usual places for the ant trails on the outside of the house. Jason explained to me how he would proceed, including the follow-up on the rodent traps on the following Wednesday. Jason explained how the ant exterminating chemical works (which sounded too good to be true). I had never heard of a chemical like this, and was excited at the prospect of having a property nearly 100% free of ants for the first time since we owned it. After Jason was through with his work, he showed me a place near the garage door that needed to be made less appealing to rodents, by using insulating foam or a rubber strip. Also, a tree branch needed to be trimmed away from the roof, and any opening around the incoming power line needed to be closed. One more thing was a hole in a ventilation screen that leads to under the house needed to be closed off with steel wool. Today I checked the rodent traps, and they were empty :-( The ant exterminating chemical worked fabulously though! I don't think I found more than a couple of dozen live ants on the property. The strange thing was that about every other ant was carrying the carcass of another. I guess that's how the chemical spreads itself. Jason said the chemical was effective for as much as 300 yards away from where it was applied! It certainly eliminated thousands of ants on my property :-). P.S. I couldn't check the rodent traps in the attics because I am pretty crippled up with arthritis. I am certainly impressed with the ant control! Terminix will return every 3 months for repeat service, but if I have a problem between scheduled services, they will come out at no added cost.

They have been fine, not a problem. They come in and do the perimeters of the house quick I hardly know that the are there. We have had no termite problems so they do a good job.

They are always on time, prompt and courteous. I have always been happy with the service I receive.

They where very friendly when they where there working for us. They where very professional about the job. They had showed up on time to do the work.

They were accommodating with our schedule, in that they did not work weekends and we were not typically available during the week. Because they did not need to be in the house, they were able to do the work without us being there, and were thorough and clean. They came out with one day's notice for the inspection, and they were able to schedule the repairs within a week or so of our final decision (which took a few weeks after the inspection). While they did not paint the rafter they replaced (they were upfront that they wouldn't), it was primed white. All in all it was a very simple repair that was not inconvenient for us at all. We didn't even see the people doing the work; we only met Jon when he did the inspection and everything else was taken care of without us needing to be there, which was much appreciated.

Company came out and did an initial inspection of the property when we first purchased it. They determined that we had both wood termites and subterranean termites. They gave us an estimate of $5,000 to tent the house and drill holes in and around property to get the ones underground. Other larger commercial companies proved to be about the same. Work was done in a timely manner, however, we paid for the "termite protection plan" for several years after the work was done - and any time we needed them to come out and inspect or replace something under our plan, it took months. They replaced a wood exterior door to our garage that had been damaged by termites (while still under our protection plan). The door they installed, at our request, has a metal core, however, they left the original wood frame and just sanded, bonded and painted over it! Now a few years later, that frame has been eaten by probably the same nest of termites that was there to begin with! My experience with their customer service department has been less than pleasing - and their marketing and direct mail techniques are relentless. They left numerous automated messages on my answering machine, if I didn't renew my protection plan on time, and barraged me with junk mail, which either served to inject fear about the dangers of termites - or encouraging me to come back as their customer! I finally smartened up, stopped paying for their "termite insurance" and contacted a local termite company who has proven to be AWESOME and a fraction of the price for the same services!

By nature, having ones house tented is an unpleasant and highly intrusive process that involves a lot of labor on the part of the homeowner (e.g., double-bagging food, etc.) In this case, the fumigation work was done by a sub-contractor located in Oxnard, CA. They're efficient and very fast, but brutal with anything that gets in the way of the work to be done, such as plants growing within 18-inches of the foundation of the house. They do warn the homeowner about this, however. Their clean-up after the tent was removed left a lot to be desired, but it was probably standard for the industry. Throughout the process, M & M, the prime contractor, was very responsive and very professional. Also, the original estimate was provided some eleven-months before we actually got around to having the work done In spite of our delay, they still did the work for the originally quoted price. They even checked in with us on several occasions before actually scheduling the work.

Pablo was very friendly and professional. He answered all of my questions. The job was done on time and just as explained. Excellent customer service.

I did have a small problem with the billing with the salesman's representation of the product. When I told them about my issue they did take care of it right away. The approximate cost listed was for pest control for the first year and for the fumigation. I will continue to use them in the future.

He was very prompt, courteous and thorough. He examined the entire house, made his notations, and explained to me what he saw as we walked through the house. His report arrived at the house about 2 weeks later (should have been just a week, but there was a mix up at the office).

Our technician, Lee Taylor, calls us quarterly to schedule his visit. Because the work is outside, we do not need to be home, so the commitment is "afternoon", not a specific time. Lee will call if something comes up and he needs to reschedule. When he arrives, he rings the doorbell to check in and see if there is anything that needs special attention. He moves patio furniture and kid toys away from the back wall of the house if required. It takes him less than 20 minutes to perform the work. We originally called Lee for Argentine ants, about 5 years ago. After one bait & treatment inside the house, we have only used the exterior treatment since then. I have not found a single ant in the house since! Two years ago, we realized we had some huge black widows living in nooks and crannies on the front of the house; Lee has diligently sprayed those areas ever since.

Representative was courteous, professional, and explained process in detail. Returned phone calls promptly. Job went smoothly.

Technician appeared on time and courteously performed service. There had been a miscommunication about how his visit would be billed. He quickly contacted his office and they explained the difference in charges. I had requested service under my home warranty coverage and then planned to contract for quarterly service after the covered visit. Apparently, there was some confusion about this, because the technician said I was already signed up for quarterly service. I went ahead and paid the higher price, rather than waste my time quibbling over $20 dollars. The fleas did not disappear until after the second treatment.

I saw some suspicious droppings, and asked Terminix for a termite inspection. The inspector came out the next day, confirmed we had termites, and discussed alternatives. He recommended tenting the house. I checked with a couple of other firms, got the same advice. I decided to go with Terminix since they do the tenting themselves, while the other firms outsourced the tenting. The inspector, Gabriel, became the project manager for the work. He saw to having the gas turned off, then turned back on, and generally oversaw the whole process. They accidentally broke a table in the back yard during the process, and took the initiative to replace it with an identical table. Gabriel was a pleasure to work with, knowledgeable and responsive. The process was essentially without pain, and Terminix did all they promised to do.