Terminix - Commerce

They always do well. We never have problems with spiders and stuff like that. They are perfect. It’s a full maintenance. I don’t have to get involve. They just do the service and I pay my bill and it gets done.

They are pet safe, and they have gotten down wasp nests, and also helped us with yellow jackets in the yard in the past. We have had no issues, they have been great.

They're good. Only thing they couldn't do was completely close house so rats couldn't come in.

I found their workmanship very good except for the special planter needs. My advice is that indoor plants must be tended to carefully prior to fencing.

lThey arrived on time and were meticulous in making all the necessary preparations. They did not harm anything (such as roof tiles) either inside or outside the house. We got a very good arranty and there has been no recurrence of termites as yet.

They charge $100 a quarter. They have been really responsive. When I have ant problems, they always come right out and take care of it.

The insulation in our attic was bad and soiled from rodents and termites, and they were able to get in there and clean it, and put in new insulation. It was a very difficult area to get into, and they did a great job getting in and getting things done. They were also careful in bringing out the debris, as to not contaminate the rest of the house. We would definitely use them again.

I have been using the company for about 3 years. They have been able to solve all of my pest issues so far. They have taken care of cockroaches, bees and silver fish. They will come out as many times as it takes to resolve an issue. The technicians are all very friendly. If you do not like a technician they are happy to send someone else out. It is easy to schedule over the phone or online.

WE SAW EVIDENSE OF TERMITES. TERMITE MOUNDS WERE FOUND IN FRONT OF MY HOME. INSPECTOR FOUND EVIDENSE OF TERMITES IN MY GARGAGE ATTIC. COULD NOT JUST TREAT GARAGE ATTIC BECAUSE OF SHIELDING TO PROTECT FROM SUN. ABOUT 6 MONTHS AGO, WE SAW MOUNDS IN MY LIVING ROOM. TERMINEX TREATED TERMITES THROUGH HALL ATTIC. EVIDENTLY, MY TERMITE PROBLEM WAS NOT SOLVED. THE TERMITE INSPECTED STATED THAT BY TENT COVER FUMIGATION, WE CAN TOTALLY ELIMATE THE TERMITES. FUMIGATION TOOK 2-1/2 DAYS. I SCHEDULED MONDAY, TUESDAY, WEDNESDAY. A LOT A FRUSTRATION CONFIRMING DATES ON FRIDAY BUT TERMINIX CONFIRMED THE DATES ON SATURDAY. WE PREPARED PROPERLY BEFORE THE FUMIGATION. I NOTICE THAT TERMINIX WOULD NOT COVER FOR DAMAGE FOR SOLAR PANELS, VALUABLE ITEMS IN HOUSE. WE DO NOT HAVE SOLAR PANELS, REMOVED OUR PORTABLE OUTSIDE SOLAR LIGHTS, AND VALUABLE ITEMS IN HOUSE THAT COULD BE STOLEN. WE HAVE YEARLY WARRANTY PROTECTION FOR TERMITES. WHEN THE TERMITE INSPECTOR COMES FOR THE YEARY INSPECTION, WE ARE GOING TO MAKE SURE HE INSPECTS BOTH THE HALL AND GARAGE ATTIC FOR TERMITES. THE FUMIGATION PROCESS WAS SATISFACTORY. MY WIFE HAS ASMA. WE STAYED 4 DAYS IN A HOTEL AND ON THE 3RD. DAY I AIRED OUT THE HOUSE. WHEN WE RETURNED, MY WIFE NOTICE A SMALL ODOR WHICH SHE TOLERATED.

We used them based on recommendation. They were great. They check in with you before they operate. They just do their business and they are not intrusive. They did not do anything wrong and they were there on time.

They are terrible. It is a national company. That is the reason I wanted to come out from them. When I have a problem and call them up, the call is picked up in Florida and other locations. I really doubt if the people who come over to work really work for the company because they say such bad things about Terminix. I need to look out for somebody else. We didn’t renew the contract with them.

It went very well. They resolved all of our issues. They were efficient.

Fantastic service from Terminix - San Bernardino I have used them for over 5 years for quarterly service. They are great every person that has come from this service center has been wonderful! We just purchased a new house and we moved our Termiinix service to our new property. The tech was again fantastic, he even found a leak in the kitchen and some potential problems outside. They truly go above and beyond what is expected.

Setting up an appointment for service within a few days of my request was easy. The technician who performed the service was extremely polite, on time, explained the service to be performed, answered my questions and appears to have done a thorough job.

I called them to service my home in Laguna Beach. I made an appointment; I believe with the Laguna Niguel office. They were supposed to come out on July 8th. They said they would be here between 1:00 and 5:00pm and would call 30 minutes prior to arrival. I prepaid for the service, and they never showed up or called me the day of the service. I tried calling them, and I could only get in touch with the corporate office, not the local branch. No one ever showed up for the service or called me back about it. I have used them for years at my home in Las Vegas, so I canceled that contract. No one seemed to care about that. Someone came a couple days later to do the service without calling me ahead of time, so I said I no longer needed their services. He gave me a number to call his supervisor, and the supervisor has never returned my calls.

I have a contract for termite prevention with Terminex. In April my house was painted and painters saw termites. When Terminex came, I told them and they found termites on the back stairs and said repairs needed to be made for $4500. They also found a second problem with fungus on the second floor. When the contractor came, they worked 2-3 days and vanished, leaving a pile of trash in my driveway and a staircase with missing steps and landings. After several days of no shows, I began calling. I was repeatedly told that a manager would get back to me within 48 hours. No one ever called. After more days of calling, I was finally told that more damage had been found and they had to get approval from the head office before it could be done. (This was so that I would not have to pay an additional charge.) I waited more days. After 2 more weeks I began calling when the approval would come through. I kept being told a manager would call me. No one ever did. At week 3 or 4, I got hold of a customer rep who looked into the problem and said she would make sure that the head office had received the request and would get the trash picked up. Finally the trash was gone. After another 1-2 weeks of calling I was told the approval had come through and the stairs would be fixed. When they showed up, they completed the job and put up a notice that it had to be approved by the city inspector to be finalized. I waited another week or two but the inspector never came. I made more calls and was told I would be called back. Finally I contacted the city. No one had ever put in a request for an inspection, so I put one in. The stairs passed inspection. I called Terminex and notified them that the inspection had been done. However, I still did not know if the second problem with the fungus had been addressed. I made more calls. Finally I scheduled an appointment with Terminex to go over the work that was completed to see if the second issue had been taken care of too. I was stood up. When I called again, I was told that a crew would be coming to do the work. They came, they left a pile of lumber and they left. After a few more days I called again to find out if the work was completed or if they were ever coming back. I scheduled an appointment with Terminex to come and inspect to see if the work was finished. I was stood up. When I called again, Terminex said the house had a major termite problem and needed tenting, but that I would not be charged because I was under contract. Terminex gave me a number to call. When I called, I got a cell phone with a full mail box so I could not leave a message. When I told Terminex, they said I would be contacted prior to the tenting. I set a date for the tenting and asked who I would give the key to. Terminex said someone would call. Meanwhile I had a pile of lumber left on the second floor. It took a few more calls but finally someone came to pick it up. The evening before the tenting I still did not know what time the tenters would show or what the procedure was to give them a key to the house. At 6:30 p.m. I got a message that they would be by the next day between 7-9. Since I still did now know where to leave the key, I had to have a friend come over and wait while I left for work. Finally the tenters showed, the house was tented, and it was finally done! At this point I was sick of Terminex's lack of professionalism. I called to cancel and asked for a refund on the unused portion of my contract with Terminex. They refused and kept the money. (So much for their commercial about a full refund if you are not satisfied.) The only reason I am not giving Terminix a grade of "F" is because they honored the contract and did not charge me for tenting. I will NEVER use Terminex again!!!

They have us on a scheduled maintenance plan. It is not my house, it is my parents, but I know they have a scheduled maintenance plan. I'm sure it is affordable because they do it monthly and it is worth it. They are really good and come whenever we call them when we have an issue.

It went very good. They were very prompt. If you call them they get back to you right away. They were on time and efficient. Hopefully, they killed the bug. I checked around and they were competitive. They were good. They were right on top of your list that's why I picked them in the first place. We were impressed.

It went well. They come out every three months and spray and will also come out any other time you want them to for no extra charge.

After flood damage repairs to our home workers noted signs of termite damage and I contacted Terminix. The branch chosen from your "drop down " list may not be correct. What I do know is correct is this tel .# (951)427-6884 an d this e-mail address AFleming@terminix.com. All aspects of the operation including clear instructions for food and pet safety and several follow-ups for the servicing of the ongoing care I also purchased represented contacts that were equally polite and professional.

Made appointment for 9:00-11:00 timeframe on Saturday. Company did not show up or respond to message.

Call center staff was professional. Promised me a scheduled visit by the termite evaluator between 6-8 pm on 5/14/14 and a call back to confirm from the tech. No call back received. Tech never showed. This cost me two hours of work and a major headache. Local manager's name is Tony. Subsequent to this screw-up, I have seen in other reviews that the Ventura branch of Terminix has gone downhill since this guy took over. Potential customer lost here forever.

The gentleman inspected everywhere for termites and was able to discover that I had a leakage which was from either the air conditioning or one of the toilets. I then had a plumber sent out to resolve the problem. I wouldn't have known that if it wasn't for the gentleman. I pay for a yearly service and I think it's pricey. I've never had any problems with their services. They're very professional. They call the day before and arrive at the time they said they would. They also inform me if they'll come in late and what time they can make it.

They were fine. They are pretty consistent.

I'm a long time customer with Terminix but THIS year the service has been unbelievably horrible. They never return calls to schedule service and if you schedule thru the toll free number they don't show up or call to reschedule. I will be canceling my contract with them and asking for my money back next week. I have an active termite infestation and I can't get treatment scheduled to save my life! 0% satisfaction with this office and their slacker management. Never again! They were supposed to be here today between 9-12 and never showed. I called the toll free number to confirm at noon. Then I called again at 1 PM and they told me I was never scheduled. When the inspection was done, I was assured that the manager Tony would call to schedule the service but he never did (and still hasn't)... that's why I had to try and do it thru the toll free number. It's a run-around! Don't use them!!