Terminix - Commerce

I have had them for 10 years. We are on a contract with them. It is $108.00 every 3 months. They are courteous when they come. Over that period of time I have had a number of technicians. They always call the night before to let us know that they are going to be here in the area around our house. They let us know that they will be here in the morning or the afternoon. They are pretty responsive. They are very good about communicating. Their price is competitive. I did look at other companies and I must have researched the price. I have had a couple of issues with them and part of it has to do with the way they bill because they are a national company. I sometimes receive bills that are not from my local office but from Kentucky. If I call the local office, I get the feeling that the right hand doesn't know what the left hand is doing. I don't know if it is just the way they are set up. It doesn't seem to me as customer friendly as it could be.

We have a yearly contract with them. When they started they fumigated for termites. We only did that once. We like that we can contact them online and manage our account online. They are very professional and get the exterior done when we are not here which is helpful because we both work.

I called 866-319-6528 to get a quote. Although I gave her the necessary information for a quote; When I would not give them all my specific information (Full name, address, etc) - Lidi refused to help me and told me to go to the website. I informed her that I tried and they do not give one-time quotes, only monthly service quotes. She told me she could not help me.

I got estimates from three different companies and I am going to go with them. They are going to do the work next week. Their price was the cheapest and the warranty and chemicals are the same as everyone else. They were really thorough and showed me where the damage was. I kind of rushed him because he was the third quote. He was really reasonable and willing to work with me. By law they have to use the same chemicals and the price was really what got me. They came on time.

They do termite inspection annually and every 3 months they spray in the house and garage. I am a customer with them for a long time; hence, I get discounts on my subscription. In 2007, when I was in the process of selling my house, they did multiple inspections and there was no charge for an additional 2 inspections. They seemed to be competent and thorough. They do all the accessible areas and I am satisfied with their services. They are very professional and wear a shoe protection in the house. I will continue to use their services in future.

Workers in general quite lovely, professional, on time, etc. Did miss signs of termites on last inspection, picked up by buyers inspectors. Did re-tenting as warranted, however. The huge problem is the massive, uncoordinated corporation, which loses things regularly, impossible to connect operations in different areas. Cannot get in touch with anyone on the telephone, because it gets looped around the US. Inspectors have to send reports into some central typing pool, so may have to wait weeks for an inspectors report. I cancelled the regular ant control after selling house by calling the # on the bills - but of course they never told the local office so they kept doing it and now they want to charge me for servicing some one else's house. Fine for the simple stuff, but pray that you don't have to do anything that cuts across offices!

They gave plastic bags and instructed us on what we needed to put in the bags etc. We left in the morning and didn't return until the treatment was done, however everything in the house was in place and nothing was missing. We were very happy with the job and now we have them come to check for termites on a regular basis. So far we have not had a reoccurrence.

Everything went fine. They were prompt, professional, and did the job very quickly. Not to mention they got the problem solved.

They were very professional, but they were looking for more of a commitment than I wanted. I ended up using a different company.

They did a good job. They responded quickly. They came when they said they would and did the work they said they would. I am happy with the results.

It went well. They were professional and efficient. Our pest issue had been better since they came.

I had a mixed reaction to working with this company, mostly because I felt that I was getting the hard sell from them. I felt there was an effort to add lots of products and services that I had not requested and was not interested in. Also, the inspector missed one place where I have now noticed evidence of termites (just a couple of weeks later!). I realize a house is a huge thing and one spot would be easy to miss, but still. Finally, the inspector was chatty, and I ended up with a little 'too much information' the end of the inspection. I really don't know if I would work with them again. If there was a 'maybe' choice above, that would be my pick.

I had an inspection and need to have house tented and fumigated. The report they promised never arrived. The inspector ignored two voice mails I left. The main office at 800-terminex tried to call the local office and only got voicemails. Finally someone called and promised to fax the report and drop off the plastic bags but of course neither happened. This was four days before the scheduled. The local office called last night, claimed they didn't get voice mail and asked me to fax a copy of the handwritten inspection as they couldn't seem to locate their copy. I refused, realizing that I could no longer believe anything they said. This morning the Home Office said they talked to the same guy last night and he told them everything was worked out. I have canceled the tenting and have requested a refund of my deposit. The national office seems to be ok, but the shop that services Silver Lake doesn't seem interested in doing business.

Everything went well. My husband and I requested that they not drill into any concrete, so they did their best to accommodate us. Two years later, we have not seen any more termites swarming up out of the ground. I did not compare cost on the Termidor treatment from other companies. The other two companies I called for estimates were less expensive, but did not offer Termidor. I knew that was what I wanted, and the technician agreed that it was the best product for the job. The idea is that the termites will take the chemical back to their colony and it will hopefully get to the source of the problem, although there is no guarantee.

We bought a maintenance contract after the tenting. About two years later, at an annual inspection, they found subterranean termites that weren't covered by the contract. We then bought a second contract to cover those as well. They came out yearly and did a cursory glance and told us we were clear. In October, we found evidence of termite activity and called for service. They were late, and then said they weren't the service people - they were there to inspect. They left without doing anything, When they came back, they sprayed the one spot and left without doing any sort of repair. When we asked for the annual inspection, they were several hours late and then the inspector attempted to sell my husband a maintenance policy even though we already had one! Weeks later we got an "inspection report" recommending tenting the house, but nowhere on the report was there any indication of where they found termintes! I have now cancelled both policies and will NEVER trust them again. I am using Angie's List to find a trustworthy company since I have absolutely no faith in Terminix after ten years of shoddy service.

Received quote and contract. Separate sheet showed a payment plan, but contract was automatically filled in for full amount without asking. I started reading all the fine print and though the glossy brochure he handed me said in large letters that I was protected and would have no worries against future damage, the fine print on the contract itself basically limits their liability to a refund of amounts paid if their service is ineffectual, and offers so many loopholes for them to get out of repairing anything. Arbitration is a must. Inspections are once every 3 years even though severe damage can occur way before this. They alone decide when further service is necessary. They are also the only ones to decide if any damage after your house was surfaced is covered damage. ONLY subterranean termite damage is covered, which they don't TELL you but bury it in the fine print.They also insist you make your home available at their schedule. After this I googled complaints and learned that they lost a class action lawsuit in Arkansas and have another pending in California, plus innumerable other complaints I consider myself to not have used them as I don't have the time to deal with the nightmare others have claimed this company put them through.

The technician failed to show up at the scheduled time for the inspection without phoning. After calling, I learned that the technician had no entry for the appointments I scheduled previously.

So far, they have worked out pretty well for us. They came when they said they were going to come, and they were on time. I liked it that they were actually there on a Sunday. Their prices were a lot more decent than another provider - they were about $200 cheaper - but I still think that they were a little pricey. The initial fee was $120 and for every 3 months thereafter they charged about $80. There were still some ants around after they were finished. My mom was here when they came, and so I don?t really know how their quality of service was. They are coming out again to do some work for me.

We have a contract with them and the tenting was part of it. We are very unhappy with their service. They don?t respond well to any queries; phone calls or queries in writing. Alternatively, we had to write to their corporate office to get a service representative to come out. We had termite damage and they were supposed to repair it with my painter. Before the painter painted the house, we left a message for the supervisor at Terminix but they did not respond. So my painter repaired all the termite damage and went ahead with painting the house. We contacted Terminix. We faxed the expenses for the termite damage and asked them for a reimbursement. That was about a month ago and we have not heard a word from them. We will look for another company after the contract with Terminix ends.

Very Bad. Management seems to want their money even before they do the work. Field personnel seem to be relatively competent, but very slow to react or to make appointment dates.

We had another company that sold to them. We didn?t initially choose them, but I have really been satisfied with their service. They maintained the previous price, and they raised the price by $1 the following year. They are very professional. They knock the door to let us know they are here. They are on time, and they haven?t missed any appointment. They let us know if anything changes. If the price has to change, we get a timely written notification of that. We don?t have any issues with them. They come, do their job, and leave.

We have an ongoing contract with them. They are really nice and helpful.

The first time they came out they were unsuccessful in getting rid of my ant problem. After the ants started reappearing they came out the next day, resprayed the whole house for no extra charge. Now I have been ant free for about 2 weeks already. Their service is very professional however I didn't like how the dispatch was unable to keep track of the location of their service men. My exterminator showed up almost 1 hour late from our scheduled appointment. Overall their price is very good if you can find the coupon in the ValuPak. Their service is on par with Orkin and other providers but their price is too hard to beat.

I paid them on a quarterly basis for the service. They were always willing to come out when whenever I called them to come out. They were very accommodating with their service. They were able to keep the pests down with their maintenance and the service men were very friendly.

They were pretty good. They had a hard time doing the job. They wouldn?t go on the roof. So, I didn?t think they were great. On the other hand, they did what they said they would do and the price was right. I was okay with that. They had left some traps at the time I had agreed to the price. Then I wanted them to leave the trap because there was still a rodent that wasn?t caught. A month later, we caught a little rodent and I called them for removing the trap. I thought they would charge me additionally for the extra visit that wasn?t in the contract; but they didn?t. That was one nice thing about them. I thought that was pretty cool.