Terminix - Commerce

We did the whole thing with the house. They tinted our two story house. They were just great and did a very wonderful job. The whole crew was terrific. I was freaked out about living there, but they were very good about reassuring us on how to care for our food, etc. They didn’t harm plants, they were very careful. They had to go out of our backyard porch and over the gazebo which is a delicate thing. So far, so good everything looks good. It came with a full year warranty as well.

Do not use this company! Use local! We had used them previously and when we saw termites, immediately called. "Sam" was supposed to come out and do an inspection. He never showed up. When we called him, he said he told us he "might" come, but didn't have to. Our service was scheduled and that was that. The technician arrived an hour late. Looked at what he was supposed to "service" and said he couldn't, that there needed to be an inspection first! He made a graph of the area to be serviced and said that "Andrew" would call the next day to schedule an appointment. Never heard from Andrew. Decided to go to Angie's List and choose a provider. They came the next day for the inspection. The day after that, the arrived to provide the service. The best part of calling Terminix?? They subsequently sent an on-line "customer satisfaction survey". Boy, did they get an ear full from me. A week later, guess who called - Andrew! He apologized. Offered to give me his cell phone number to phone him directly if we decided to use Terminix again. Hmmmm, when one calls the official corporate number, all you get is someone asking for your address and then telling you they can't schedule anything. Someone from a local office will call. This stinks!

M and M were very good and professional. They did not, however, do the actual work. They have a subcontractor who tents the house. They were ok. The job got done, but they didn't leave everything as I had expected. I would give the subcontractor a B- rating.

They did the inside and outside for the initial protection. Every 3 months they do the outside. If I call them because I see ants or anything they will come and do the inside again.

It was very good. The man came and did everything. They answered the phone when we called and came out when they were supposed to. We also got four seasons pest control and follow up termite inspection as well.

We have a plan with them to come out quarterly. We pay them annually, and not per visit. We used to have them do general pest protection as well. It just continued from the previous owners of our house. We didn't think it was really needed, so we canceled it. They used a lot of chemicals. When my wife was pregnant we asked them to use as little chemicals as possible. Once you set up a plan they come out on a regular schedule. Their billing is sort of a pain. I tried to pay once through Bank of America. They lost the payment and still I was able to pay after a couple of months. It was received into their bank account. That was frustrating. They don't seem to customize their plans very well like when we asked them to use less chemicals in the past.

We had started to get several spiders, pincher bugs & june bugs in the house so we decided to have the exterior of the home sprayed. Our neighbor had a service spray his home & said he rarely had bugs come inside anymore. I checked with Clark, Planet Orange & Terminix and received quotes from all. All 3 service providers had yearly plans which wasn't what I was looking for but soon realized it was hard to avoid. Clark & Terminix offered quarterly services & Planet Orange offered monthly services. I opted to go with Terminix since they had the best price for a 1 year service plan @ $377 with a quarterly service. The initial service was $126.00 with the remaining 3 quarterly services charged at $83.70 each. (Note: Clark came in at $500 for the whole year & Planet Orange came in around $1,000, but they use all natural products & service monthly). Our service technician, Marichal, showed up in the allotted time window, was polite & professional. Every time he entered the home he put little blue booties over his shoes. He explained what he was going to do & went over the service agreement. I noted there was an error and he corrected it before I could find my paperwork to show him. After I signed the agreement he asked us to close all the windows & doors and he started spraying. I think the entire process from start to finish was only 30 minutes. He explained that it wouldn't be uncommon to see spiders or other bugs coming down from the cutters as they die or leave the area. My girlfriend signed the service ticket when Marichal finished & he was on his way. Terminix has a nice online system were you can view your past services, manage your future services & pay your bill. It is convenient and we have already gone 5 nights without seeing a bug of some type in our living room.

I had my home inspected and pre-paid for the service 2 months before the date of service. I did not know until 2 days before the scheduled service that Terminex doesn't have an actual local office or real location. They have salesmen that travel to your home and set up appointments with contractors they use. I would like to state that the contractors they used to do the actual fumigation for termites were fantastic and very professional. (I highly recommend going straight through Best Care Fumigation directly). I was told by the salesman, at the time I paid him $1400 all up front, that if we tented on a Friday instead of the middle of the week then we couldn't return to our home until Monday instead of the usual 2 days. I was told this was because of the gas company only being able to restore gas during the work week. IN FRONT OF THE SALESMAN I called and made reservations for a hotel for the weekend for our family. 2 months later when I called to find out if I could get a time estimate for when I could return on Monday the salesman said to me that he was sure he had told me that I couldn't return til Tuesday because he couldn't have the gas company come back until Tuesday morning because he didn't know when the contractors would be able to have the tent removed. I called the national # and tried to get someone to help me make sure that the tent would be down before noon on Monday since the hotel could not extend our stay another night, not to mention not wanting to add additional expenses for our family. I finally got a hold of the supervisor in charge of scheduling who committed to making sure it would be done for me on Monday. Not only was the salesman sleezey and saying one thing but doing another but he wasn't even accountable trying to blame me "misunderstanding" even though it wasn't on the contract as Tuesday and even though he was standing right next to me when I made my family's hotel reservations. GO LOCAL next time. This is a total scam of an "office"

I have a contract with them. They are confident. It was a positive experience and they were fine. I don’t know yet about the quality because I have to wait and see the results. I will use their services again in the future.

We have the Terminex for our pest control (their termite company is a different company and I will try and rate that seperately, as we were displeased with the termite service). The person that comes out for the pest control is very friendly, Art Acosta. They are also very responsive, we saw some pests, and they gave us an appointment quickly. The person on the phone was not the friendliest person, although when we called it was around 12midnight, so it was the late night crew, and who knows where in the US they are.

I bought the termite protection, which was about $300 annually, for what I thought was all termites. It did not protect against dry wood termites, which was what we had, even though our house was tented about 4 years prior. We had an estimate for fumigation, which was about $1400. The person that came to do the estimate went into the attic to look around, later we found out that when he came down, he did not turn the light off (found that out in a couple of days, so the light had remained on for some time). He told me that he was giving us a "great deal," if we would accept the offer today. We signed up for it, but later I wanted to get second opinions, so we also asked 2 other pest control companies to come out and do their assessments. They all were about the same price for fumigation however, the other (3) pest control companies stated that we didn't need to do fumigation, just treat the attic, which was where the infestation was. The balcony wood was dry rot, but no active termites, which was what the Terminex person had said. We did have some active termites in the fence. We ultimately went with another provider, as we felt that they were honest, and not trying to hustle us for any deal. Obviously, the person must work on commission, since he was trying to get us to sign that deal right then and there. We cancelled our service with Terminex.

We've had this Terminex pest control yearly plan for 3 years (with a 1.5 year beak in between). The first time I canceled after more than a year of frustration all stemming from an incompetent and rude and sexist tech. The customer service at the time was very outstanding, but the tech was a disgruntled loser. Spent the entire time at my house complaining about his work, bosses, wife instead of adequately treating problem areas. (He also tracked dog poop into my white-carpeted house -- downstairs AND upstairs). We kept having ant issues even after repeated visits from him. He wasn't even taking time to find the colonies and eradicating them. One time, a long thick stream of ants walked right in front of his toes. He didn't even see it til I pointed it out. Then he aimed and sprayed the entire area with my INFANT SON sitting RIGHT THERE. I was furious. I canceled the policy after nicely asking for them to reassign another tech to service my home. They kept saying he was assigned that area and he had been with the company a long time, blah blah...Well, in the end, the MANAGER had to treat my house because I refused to have the other guy come in anymore. It worked for a while but I canceled it after determining the cost was too much. After being off the plan for a year or so, we had ant problems again last summer so I called again hoping to get a new tech. My luck -- the incompetent guy had retired during my break from Terminex. This time, they sent out a good guy who actually listened and performed the duties/jobs expected of him. The problem this time around, though, the customer service SUCKS. During my hiatus with the company, Terminex had acquired a lot of smaller pest control companies nationwide and, as a result, ballooned in size and operation. Now their customer service is horrible. The tech is good but the customer service and corporate are horrible and all appointments and dealings go through them anyway. So it doesn't matter if you have an outstanding tech, you have to still deal with a bunch of morons at the corporate offices/appointment lines. They urged me to make an appt for termite inspection. Tech canceled on me last minute (termite tech is different from pest tech). We made second appt. He changed that one as well. We made a 3rd appt. He flat out stood me up. When I called into the office to speak to termite manager, he never returned my calls. I left like 18 calls and emails. Not one was returned until the very end when I threatened to go to corporate to report his deadbeat staff and his own questionable "managerial" skills. Even in the call, he never once apologized. He called just to say he called. Cancellation department talked me into staying by offering me another free treatment. So I stayed. That went OK. The friendly and competent tech this time wasn't so friendly/competent suddenly. I wonder if the main office told him about what a "problem" client I was? Anyway, doesn't matter what he was told. He laid mouse traps and basically didn't do much else in terms of spiders/ants, etc, like he did before. The last straw was them calling me to schedule my quarterly visit. I could not make the date THEY chose -- it was a workday and I don't want to take off work for pest control issues. I asked for a Saturday appt which I've always had in the past. The customer service/appt girl said no. Then I said, OK how about the following Sat? She said that the date I offered was "in another month" and it has "to be done THIS month." Well, THIS month ended in exactly 6 days. What happened to 1) advanced notice of visits and 2) scheduling at the client's convenience!? Finally, she acted like she was doing me a favor by "squeezing me in on a Saturday." But she wouldn't give me a time. She said they will be there "after 1." I asked for a timeframe/window. She got haughty and said, "there is no company in America that will give you an exact time of when they can come. LIke the cable company--they don't give you an exact time." I said that I just wanted a WINDOW. I'm fine with the typical 2 hour window they usually cite. But she only said "after 1." I asked her: Is it 1-3? Because usually you guys give 2 hour windows. She said, "No, just after 1. The tech will arrive when he arrives." I immediately asked to be sent to the cancellation department. This time, they didn't try to sustain my business/tie with them at all. Good riddance. I wasn't going to fall for anymore incentives to stay with them any further. There are a lot of annoying pests and bugs in this world. Terminex is the biggest one of them all! Stay away from this company!!!!

I spend about $80 every three months on the service. They are reliable, always on time and they use a web page to contact me to let me know they are coming out. The service rep that comes out is new and he is very proficient. He is real in to it right now and that is because he is new. The service is excellent. I have recommended them to my neighbors that were interested in termite control and I told them that this company was really good. They wound up using them for termite control and were pleased with the service.

They were really good. They are coming out today, about noon, to do pest control. They were really good and on time. They were very clean and the technicians cleaned up well after themselves.

Although an "inspector" came to scheduled free inspection he only glanced at the evidence of termites I had collected. He did not inspect any areas inside or outside of the house. He did not take any measurements. He gave me a verbal estimate and when I askked for a written report and a business card he told me that his cards were in his car and a written report would follow after he got back to the office. He did return with a card. After I had gotten other inspections and saw how complete they were and how professional the inspectors were I called Terminex to complain that I had never gotten a written estimate, that the inspector had not looked at the property, and that he did not have business card or forms at hand. I was told that Terminex had no record of my having had an appointment with them. I told them that I had called, been given a time and date and that a supposed representative had shown up as scheduled. I gave them his name. I was told that a manager would contact me. I have not heard from the company since despite attempts. It makes me uneasy to think that some person with seemingly appropriate paperwork had come into my home, had done essentially nothing (his verbal estimate and explanations were within reason as far as other providers) and that despite my complaints they said they had no record of lmy appointment and the manager would discuss my concerns re this and the lack of professionalism.

I've been a customer of theirs for a long time. It always goes well with them and they do a good job. They are personable and friendly. They do what is expected and much more. They are thorough. I have a good deal because I've been a customer for so long so the price is very good. The service people say to keep the contract because I have one of the best ones. I'm always home when they come. They go in the garage and check the traps they set up. They are very professional.

They are really reliable. Their price is reasonable. They helped cure my problems with ants. The technicians are always clean. They put on paper shoes when they come in the house. They always leave a bill to let me know they were here. Once a year they come and give free termite or other report; status on your house. I would use them in the future.

We had shopped around and they gave me the best price to come out and take care of the ant problem. You can call them anytime in between for any issues and there is no charge. I had a problem with carpenter bees outside and they came twice and took care of that, and I don't have a problem anymore, but they did not charge me anything.

They come when they say they are going to come and they do a good job. They do the outside of the house and the inside if I want them to without charging extra money. I have no problems with them at all. I would use them again in the future.

Overall, they do an excellent job. I have had a contract with them for about five years. They come once a month. It is $102 a quarter. Usually it is just the outside that I need and once a quarter, if I am home, they do the inside. I can’t say when they come, until I come home and I see the little note on the door that they have been there. It is really nice. I don’t have to be there. I don’t have any insects and they are reliable. I have never had a problem since they have started coming. We would absolutely use them again in the future.

They are excellent. They have been taking care of my house for a while, and they have done a great job. We did have a rat problem, and they set traps and took care of the problem. We have a dog, and they make sure that their work is not harmful to her. I pay $69 every time they come out, and they do monthly pest control on the outside. I would rate them highly and would use them again in the future.

They only do exterior spraying, but I can request them at any time to come and spray anywhere in the house. They are pretty up-to-date and know what they are doing. Their material is safe for pets and things like that. I do not see any bugs after they finish spraying; if I do see any bugs, I just call them and they will come and spray again. I have signed a contract with them. They charge $70 every three months, and I paid for the entire year. I would rate them highly and would use them again in the future.

The inspector was fantastic and the technician was professional, thorough, punctual, and got the job done!

I am a long term customer. The competency of the yearly inspector varies. Some years they are good, and other years not as good. The last few years I have been very satisfied. I will continue to use them.

They kept assigning people who didn?t live anywhere near here, and he didn?t come. I have been paying their annual service fee, so I could have somebody on call when I needed, but they never came out. They didn?t charge me for the work. I have had an annual retaining fee. They seemed knowledgeable. If I do find termites, I am likely to go back to them. The signs that I saw turned out to be old ones. He was very personable. The guy came and determined that the ones I told about were old. He did an inspection of the house and we decided that I did not need to have a yearly contract. They would do kind of preventive treatment for some money and then normal one would be $75, but I would get it free as part of the treatment for 3 years. They came out and did inspections. They were very cursory inspections. I had to get them out to re inspect once. They made a mistake of writing too much in the report. They said they can?t check anything because the house had been newly painted. It hadn?t been painted. With my garage, it is relatively empty as far as garages go. They said they couldn?t do that because it was too crowded.