Terminix - Commerce

I have used their services for years. I have been happy with the services that they have provided for me.

The salesperson came out and gave me a quote, but he did not seemed trained and experienced in the industry. I don't feel that he knew what he was doing. When the technician came to provide the service, the information he was given was not correct and the he did not have the right equipment to provide the service. I spoke with management at length about the issues. They still charged me the full amount, even though the area that needed treatment was smaller than quoted. Eventually the did give me a $100 discount to end the disagreement.

I give my tenants their phone number, and they take care of whatever they need related to pest control. They come out regularly. They just have one fee; they don't charge any extra.

They were accommodating to a schedule change on our part.

It was actually owned by a smaller company that we preferred to use. We prefer to use smaller, locally run companies. Terminix took over the company that we were using. They’re fine. I don’t think that we have any complaints. They’re a bigger company, so we don’t get what we’d get with a smaller company. They call to remind us of the inspection. They’re always polite. They’ll reschedule, and keep calling if we don’t call back. They’ve also offered us a special where they’ll come in and spray for insects. They have different specials, but we’ve never taken them up on that.

Treated for ants inside and the garage no need for a follow-up visit This is a rental condo in new construction - they even offered a price break if the adjoining units were interested.

Their product works. I like that they are quiet, fast and reliable. Their first visit they spray inside and outside and then every 3 months they will spray outside. All of their products are safe for children and pets.

THEY NEVER SHOWED UP FOR THE APPOINTMENT

They just do their job, nothing really stands out.

Everything went perfectly. They were responsive when I called. They answered all my questions. Wean out of bags when we were bagging our items and they brought us some more. I had concerns with our roof being potentially damaged from the tenting and they were very cautious and inspected everything they did.

After moving furniture around in the bedroom, i found some worrying signs that looked suspiciously like bedbugs. aarrrrghhh! we called a few companies and terminix were able to fit us in sooner than some of the others so they got the first consultation. first points for having someone available! when the inspector came, he quickly identified the culprits as carpet beetles and not bedbugs. we could not have been more relieved. he even carries around a jar of dead bedbugs so anyone who wants to see what they really look like can have a good look. he was great - checked out our yard for any spider problems as well but left without suggesting we needed to do anything. there was no charge for any of this as he didn't need to do any treatments. i was very impressed (it would have been easy for him to convince us we needed to do something) -- and relieved.

They are very thorough and honest and will use them again.

They do a good job, but they have raised their rates. I have a hard time scheduling with them on their website. There have been a number of ocassion that they thought that my appointment has been on a different day or time. There have been some errors with scheduling the services.

I have been very satisfied with their services.

Since they have started, I have noticed less insects. They are very professional. I haven't had any problems so far. If something does come up, I just call, and they will come back out. It is easy to reschedule on their website. The same guy has been servicing my home for a couple years, and he has been great.

They did a great job. They were all very nice and professional. Every time I contacted them they have returned my call right away.

Less than 30 days after Terminix inspector provided an all-clear report, I discovered a dry-wood termite infestation on the beams supporting the roof over the entry front door. I called Terminix and another inspector came out to confirm what I found. Terminix then scheduled for the original inspector to show up, but he never did. We never even received a call. I called the main office and they have been unable to reach him. I would not recommend Terminix to anyone as a result. The buyers of my house used an independent company called Ridamite. That guy was great and very responsive. Update: Took about 4 days to finally get to a supervisor who did come back to the property to inspect. He confirmed the infestation and said that Terminix would replace the support beam on their dime. It has been two weeks since that visit, and I have heard nothing. I have left two voicemails on the supervisors cell phone. Nothing. DO NOT USE TERMINIX. USE A LOCAL COMPANY!

My daughter thought that she heard an animal in her wall, so I considered the possibility of a rodent gaining access through the crawl space. I thought about setting traps, but I knew I wouldn't be able to deal with a half dead animal. I called Green's because I used them before to solve a small termite problem. The technician couldn't find any signs of rodents, so he closed off access to the crawl space, which was included in the service call.

Overall, the experience has been good. They always send out the same technician, and I like him. I’ve had no problems.

Overall, everything went well. They were very professional and arrived on time. They got everything done and I liked them because they didn't try to tear up my house when they gave an estimate. Some other companies I received an estimate from would bang on the walls and poke around to prove their point, which I did not like. There was a minor problem with scheduling, and it ended up being completed a day after we thought. I could tell they were trying to fit us in which I appreciated. Their prices are competitive, too.

All he did was look at the garage. They did the inspection for free. The gentlemen who came out was courteous and provided his findings relatively quickly. He wanted to charge us to do the attic and I told him that somebody had already looked at it and we didn't need him to do the same. They were out here within a day after we called them. Their price was similar to the other company that came out but it was a little out of our budget right now.

When they were last here, they basically did the job that should have been done to begin with. The termite work was done here before I moved in. Within a few months, the termites were back again or they never left. So, I had to have my house tented to make sure that they killed them all this time. So, I was out and I had to pay for a motel for a couple of nights since I had the work in the house for three days. I think they should have done the correct job to begin with. It cost me nothing for their services. As a part of buying the house, you need to have everything checked out by professionals and it was identified that there were termites in this house. So, it was up to the former owner to basically eradicate them. The termite guy was a cheap guy and the former owners gave him the alternative of how to do it. He obviously took the cheap way out. The cheap way out was sort of finding out where they were, putting a hole in the wall and putting in some sort of poison or gas, which was insufficient. To a large degree, they just did what the former owner wanted and it was checked out. Then my guy couldn’t find any termites and I presume they were hiding. When I saw them again and they had to tent it, I know that they didn’t do the job right to begin with. Otherwise, the termites wouldn’t have been around. However, I have a feeling that the former owner took the cheapest way out and maybe against the advice of the termite company, but I don’t know. They didn’t want to spend more money. As far as the quality of work, you get what you pay for. However, they did go around and did spot eradication which was not good. You kill the termites and you can more or less see where they were. If you can’t see the other termites in the walls, you don’t do anything. So, M & M termite & Pest Control had to tent the whole house to make sure they got every square inch of it. They were very professional. They didn’t quibble or question. They sent a guy out who said that there were termites and said that they would take care of it. I would use their services again.

It went well. I called and made an appointment. The service person showed up on time and sprayed the perimeter of our house and garage and in our basement, for ants. He offered to spray inside the house, but I declined.

They are reliable and they are very diliegent at what they do. I am very happy with them.

I think that's a national company. They are just very knowledgeable about what they're doing. They know about the bugs and how to deal with them. They are very effective. Their price is a little high.