Terminix - Commerce

They were prompt and they did their job. They were there very quickly, on time, dressed nicely, and wore a uniform.

They are pretty hands off and do not require a lot of hand holding. They just show up and do their thing and that's it.

We have an annual fee we pay. They're an excellent company and we got them because of termites. We have a quarterly service for pest control and they do a lot better job than I expected. We ask them to do our bushes and the easement, they do, and we ask them to exterminate for moths, they couldn't, but, they gave us industrial moth traps. They will come out in between visits at no charge if you ask and they have to come out about every week in the summer for wasps. They are a good company, they're a little high, but worth it and we've had them for years. They call you and email you with your next scheduled appointment, because you forget.

The one guy we deal with knows his stuff backwards and forward. He’s very personable and very nice. He’s a good guy.

They are very responsive to my phone calls and they always call before they come to see if we have any additional issues they would need to handle. They have been excellent in everything. I will continue to use them.

We have a yearly contract with them. They come out every three months. The same person comes out each time. He is very nice. He lets me know when he arrives. He only sprays the outside for us. He seems to do fine.

We have reason to believe that during the second half of 2011 and the month of January 2012 they didn't perform what was required during their monthly inspection. Our internal audit of the Terminix job ticket, which they leave each time, did not show the proof of the job performed. The acknowledgement signature accepting that the work was performed didn't represent any of our employees. We have checked with several individuals and none of them recognize the signature. We have placed a call into their regional office that dispatched our technician and his supervisor, Collin McIver, did not want to hear our claim, said we were making very serious accusations and took the side of his employee. We have terminated our contract with them as of January 20th and refuse to pay the last bill sent to us.

They seemed very knowledgeable. We were looking for them. They did a good work. It is hard to get hold of them. I haven't compared their price to anybody else.

I use them on a monthly basis. They are pretty responsive. I grade them an A overall.

I use them because I don’t know any other pest control companies.

They are consistent about coming out to spray or they just spray for cockroaches around the property. We have not had any problems. They are reliable and I don’t know if the pricing is competitive. If it should be, I certainly would not be opposed to go to an organization that provides people better service than lot of price. They come every three months. They are pretty responsive.

I have been using them for eleven years. They come out monthly to spray the outside of my house. They will spray the inside if I ask them to. They are very good.

They have been coming around for years. I pay them $90 for each visit. Their service is good. Their quality is top grade because I haven't seen any bugs. They come out when I am not there at home.

I don't seem to have any problems with pests, but if there's a rat or a bird, they will come. I don't have to be here when they treat the house which is nice.

We were happy with them. I have used them prior to this. They were pretty prompt.

I used them within the last week or two. They come out quarterly and if I need a re-service they come out. You get a little bit of a discount if you pay for a year at a time. They come out on a quarterly basis and if you have problems in the meantime, you can just call them up and they come right back to re-spray for you. They'll spray inside and outside. There might be a communication problem between the home base and the technician. If you are updated or rescheduled your time, they may neglect it or forget to let them know. They are pretty professional. I've been using them for a long time. I have used other pest control companies in the past and I think Terminix is probably one of the better ones.

They do a good job. Their price was competitive. I would use them in the future.

We didn't pay anything for it. We have been with them for 13 years and they are supposed to tent every 10 years or so. The pest control is about $79 and they spray the perimeter of the house and then the yard. The termite work I am having a problem with. They are all employees of Terminix. They are supposed to check every year and there was a lot of damage that was being reported. We did have the termite on the eves so we don't thing they were monitoring us as good as they should have. When they did the tenting in June they broke 10 tiles and they said they are not going to repair the damage. We will use their service in the future for now.

We will continue to use them in the future.

I think they were pretty good but I don’t know. The guy I spoke to was very informative and nice, but I don’t know if they killed everything. I have a yearly protection plan with them.

They were able to come right out. It is a one-day service and we did not have any trouble with the bees again.

I like that they come automatically and will call us before, if we need pest control inside the house. What I didn't like is in their annual report, they provided conflicting reports that tried to sell us additional services. I would say that they do come out and spray, when they are suppose too, but their annual reports completely changed our opinions. In terms of punctuality, we had to reschedule our annual evaluations three times.

They don't have a specialist service. They deliver on keeping the bugs away; but the customer service-wise, they are outrageous. When they have an appointment, they miss appointments. The billing system cycle is messed up.

The overall experience was good. They were punctual, responsive, and professional.

They come out once a month to treat our house. They always call ahead of time and they do great work. I have been with them for over 20 years.