Terminix - Commerce

Description of Work: Pest extermination

Description of Work: I have subscribed to Terminix's service for several years. They come about every 90 days and spray around the outside of the house and you don't even know they were there. The service includes on-demand response at no additional charge. I never needed the on-demand service until this incident. We woke up to find ants all over the kitchen. I called the number for my local Terminix office and the call was answered by a national call center. I explained that I expected a response quickly. They said a person would come in two days. Frustrated, I again attempted to call the local office and my call was again answered by the national call center. I explained my expectation of same day service and they said they could send someone the next day rather than two. I explained to them that I expected that a customer's call for on-demand service should receive their highest priority. They did not share that that perspective. We have always liked the people who actually came to the house, but I would prefer to do business with a company that I can speak with the local provider and not a call center in an unknown location. By the way - I complained on the Terminix customer service web site. The response I got back was that the complaint had been referred to the local office. I hope they have better luck getting in touch with the local office than I did.

Description of Work: We have a monthly contract. The Terminex employee is always very helpful and nice, especially to my dog!:)

Description of Work: We have had termite insurance with Terminix for over 15 years. Recently during our yearly inspection, they discovered dry wall termites. However, we were told that our termite insurance only covers subterranean termites. Needless to say, we were very upset. I asked the inspector to have the manager call us so that we could discuss it. He never did. Over all these years, no one ever said to us "Oh, by the way, you are insured only for subterranean termites, not dry wall termites." And you would think after having Terminix for all this time, at least the manager would have had the courtesy to call us to apologize or offer a small discount, anything. But he did not. Their price was higher than any of the other exterminating companies, but that doesn't usually determine whether we use someone or not. I am going to try to get our money back for this year's termite policy, but I don't have high hopes that they will do that. Customer service is not high on this company's list.

Description of Work: Sprayed outside for ants, etc.

Description of Work: They had to fumigate the entire house.

Description of Work: I have had an annual contract with Terminix for approximately 30 years. During that time they came out and did annual inspections and tented the house once. I have paid $350-$400 every year a contract. I sold my home of 33 years this fall. When I called Terminix for the required inspection they sent out an inspector who did an escrow inspection. He did not find anything wrong, wrote up a report and I submitted it to the listing agent and buyer. The listing agent requested another independent inspection. They found evidence of termites and some damage. i sent the report to the original inspector and he did not respond. After a week I called him and he said he would get back to me the next day. He was holding up the closing of the house. He didn't call back after a few days and I called him again. He told me he was sticking by the original report. I told him it would cost me $1100 to be in compliance with the escrow companies requirements for the new buyer's to move. He seemed unconcerned. On top of it, I had paid for termite inspection beginning November 2012 (after I would be out of the house for another year). Terminex informed me that the inspection would go with the house and I could not get a refund. So I had paid through 11/2013 (Over $800) and they were not honoring the contract. After several phone calls to a central office, another inspector from Terminix came out and found the termites and some structural damage. They paid for spraying and the structural damage cost me $600. In addition, my escrow which could have closed on October 15, closed on October 25th. I would never recommend Terminix to anyone. In the middle of what was a great and smooth process of selling my home of 33 years, Terminix personnel was the thorn in the rose. I have already shared the story with several people.

Description of Work: I've had their termite plan for years and their performance is consistently terrible. The schedulers are very incompetent and so are their yearly inspectors. They don't come when scheduled, and they don't even know what they are coming for even though you've clearly stated why on the phone.

Description of Work: I had a rat in my attic that I could hear chewing at night. A gentleman came out to the house and told me that they did not go up in the attic as it was against the company insurance policy and not allowed. (I had called specifically for the attic). He then set 3 rat traps at the entrance to the attic which my husband could have done and put up there what looked like teabags and smelled like cedar or pine and told me that rats don't like the smell and they have had great success and they should be gone. I called a couple of times and these bags are initials that start with a C. and was told they would work and take time. I can't tell you what a laughing stock I was after calling two pest control companies and talking to neighbors. Rats don't care what they smell. At this point I just didn't believe what M&M had to say. I had one of the other pest control companies come out and they did a full outdoor inspection which M&M NEVER did and I was told the only way to stop a rat is to find out how it is getting in and seal off the entry. He sealed off 3 possible entry ways in the corners of the top of the roof, set a couple more traps and we waited. Well I still heard the little guy. He came out again and found where it had been chewing to find it's old entry back in, sealed that, set traps...problem solved. Attic is airtight and the rat was caught in the trap on the roof trying to get in. Total cost for both visits..... $90!!!!. They even continue to come out and set the roof trap to make sure any other ones that may come back to the old entry site that is sealed are taken care of. Much better service. I would not use M&M again, maybe I just had a bad experience but the way the other company went about things made much more sense then putting sachets in my attic.

Description of Work: No audio.

Description of Work: We use Terminix pest control. They were out a couple of months ago. We are on contract with them and they come out every three months.

Description of Work: For pest control we use M&M Termite and Pest Control. They came out this week. They charge me $50 per month.

Description of Work: I've used them for about 10 years. They come once a year for termite a termite inspection and recommendation. They also come quarterly for other pest inspections around the house.

Description of Work: I use Terminix for pest control. They come out once every quarter, and spray the exterior of my house.

Description of Work: This company comes every month to do pest control.

Description of Work: This company provided a Termite Inspection for a property prior to sale. They were prompt and fit us into a very busy schedule. They were professional and efficient.

Description of Work: PEST CONTROL MAINTENANCE.