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Eagle Eye Computer Repair & Surveillance Systems

Computer Repair, Computer Training

About us

Former DBA: COMP-U-TITION. Additional contact: Jeffrey Bilger. We strive to never miss an opportunity to diagnose, repair or replace computer, networking and surveillance systems. Just as an Eagle will soar to great heights to obtain a point of view that gives them the advantage our technicians will do the same for your Computer Repair and Surveillance needs and concerns. Our process is to hear what the customer has to say about why they've called us out; we don't want you to worry about the proper terminology. We then go over your issues with you one at a time explaining what it is and how we can remove/repair or replace. After the repairs are completed our technicians will carefully go over the issues they've resolved at your request, if you feel that we've missed anything please don't hesitate to let us know. We strive to never miss an opportunity to... • Solve your computer (PC/MAC) and surveillance (CCTV)/(Wireless) needs • Educate our clients about their questions in a terminology you understand • Provide a dedicated service and do what we say we are going to do • Treat our clients with dignity, respect and honor As an American Company, we work with you personally on a one on one basis. We offer a 10% discount on your total bill for computer repair services if you meet the following criteria: • Breast Cancer Patients and Survivors • Law Enforcement and Correctional Officers • Emergency Services Personnel • Senior Citizen (65+) • United States Military, both active duty and our Veterans Please allow us an opportunity to impress upon you our skills both in customer service and in the technical world. God Bless America!

Business highlights

14 years of trusted experience

Services we offer

Computer Diagnostics & Repair, Hardware & Software. PC & MAC. Screen Replacements, Networking Equipment Diagnostics. Data Transfers, Virus & Malware Removal. Camera Installation, IP & CCTV.

Services we don't offer

Audio & Video Installations, Media Wall Mounts.

Amenities

Senior Discount

10%



Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.1172 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
55%
4
14%
3
13%
2
6%
1
12%


Rating CategoryRating out of 5
quality
4.3
value
3.8
professionalism
4.4
responsiveness
4.5
punctuality
4.6
Showing 101-172 of 172 reviews

Stan S.
06/2013
4.0
computer repair
  + -1 more
He did a wonderful job on my wife's laptop. I just really never understood why I was charged extra for the time he game me.
Description of Work: The description of the services for the "deal" I either misunderstood or was not clear. It was my understanding that I had his time of the services to do what ever was needed (just not any parts). When he came to check my wife's laptop he completed the work in the time that was part of the "deal" but he charged me more because he told me that he preformed "other" services that were not part of the "deal". This was a surprise to me.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$200

Bud P.
06/2013
5.0
computer repair
  + -1 more
He was here a little bit over two hours. He was good and thorough, it just ended up more than I expected. He was about 6' 4" and about a 140 pound and was a little scary but a nice guy. He was a real geek with earrings and all but he was very professional and did a nice job. It worked well.
Description of Work: I used the "Big Deal" that I purchased for the services of COMP-U-TITION. It was for the computer upgrade.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Gloria D.
06/2013
3.0
computer repair
  + -1 more
He came and took the computer to his home and took it for a day or two. It is still not working great when I try to download information. I will need to call him back.
Description of Work: I used COMP-U-TITION for computer service. They fixed my hard drive.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$380

Mary A.
05/2013
5.0
computer repair
  + -1 more
Jeffery was prompt, courteous, and professional. He asked me what I wanted done, and he didn't make me feel stupid because I don't understand computers. He told me what was wrong and made helpful suggestions and corrections. I would definitely call again.
Description of Work: Cleaned up the computer to make it work faster. I don't know enough about computers to explain this really, but the computer works much better!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Teri O.
05/2013
3.0
computer repair
  + -1 more
anti-Jeff was on time and professional. I paid for 1 hour of service at a $2.00 discount, but all said and done I ended up spending $250.00. Was not worth the money. My computer is still running slow and getting glitches in it, just as it was before he came. Very dissatisfied with service and the cost. .
Description of Work: Deleted a bunch of un-needed files, basically did a clean-up and installed a anti-virus program. I already had Norton that I paid for and the anti-virus he installed did not get along with Norton so I ended up uninstalling what he installed. .

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$250

Jean M.
05/2013
5.0
computer repair
  + -1 more
He was really terrific. I had my son sit in on this because I don't know much about computers. We thought he was really good. If we ever need computer service again, we would call him. He was a little late, but he did call to tell me he would be. I appreciated that. He explained things very well and was very presentable. If I didn't understand something, he would go back and explain it. I'm definitely going to take one of his tutorials!
Description of Work: He installed flash java and activated windows 7 on my computer. He also did a PC tune up and gave me a lifetime license for several programs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$128

Karen S.
04/2013
5.0
computer repair
  + -1 more
Jeff was prompt, sociable and knowledgeable. He gave our computer a tune-up, removed some redundant programs, etc.. Setting up the wi-fi network was more difficult than either he or I imagined. The problem was with Comcast, not Jeff. Unfortunately the blu-ray player we have was a difficult mix with Comcast's wi-fi service - and itwas virtually impossible to get answers from the staff at Comcast. Jeff spent an additional hour beyond the alloted time for the tune-up, being passed from one technical person at Comcast to another. He finally had to leave for another appointment before the problem was resolved - but that certainly wasn't his fault. After another two hours with Comcast on the phone, we were able to finally resolve the issue of streaming from Netflix. Eureka!!!
Description of Work: Initially I bought the special deal to set up a wi-fi system in our home so that we would be able to stream movies from Netflix, etc.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220.5

Dwight S.
04/2013
5.0
computer repair
  + -1 more
My wife's computer was running slow and had many redundant, slow and unnecessary programs. Her email program was not running well and would frequently cause problems with her contacts list. Jeff was prompt in returning our call to schedule his service-call to our home. He was professional and personable. He went right to work in defining the problem areas with the computer. He then made suggestions on how to correct the problems. He took the time to answer all the questions we had and answered them at our level of understanding, which was greatly appreciated. He installed antivirus software and removed unnecessary programs from the startup menus and computer which were causing many of her problems. The computer has been running well ever since his intervention. We certainly will use him again to check the computer periodically for problems. Great service.
Description of Work: Evaluated a computer for security and speed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Sarah A.
04/2013
5.0
computer repair
  + -1 more
COMP-U-TITION is the most professional, knowledgeable and efficient PC tech I have ever had the pleasure of working with in fixing personal or business computer issues. I contacted Jeffrey Bilger after reading prior reviews and purchasing a coupon from Angie's List. Not only did he diagnose and repair problems quickly, he taught me a lot of useable information, in a way that this computer-illiterate PC user could understand easily, and put to good use right away. My PC is working like it did when it was new, and I was happy to learn he also offers tutoring and remote PC assistance if necessary. Jeffrey will not waste your time or burn up your dollars searching for the source of the problem and the 'fix' for it while babbling away in terms only techies understand. That isn't Jeffrey. His goal is not having 'repeat customers' for the same PC issue/s, he is passionate about doing it right the first time, and he loves his job. Whether I need help with future problems with this PC, installation of new equipment or software, or training on new PC purchases, I won't hesitate to call Jeffrey. I will recommend him to all my friends and Angie's List members who want a stress-free experience with a talented PC pro.
Description of Work: My lap top PC was having difficulty connecting to the Internet, and was loading up very slowly. Jeffrey accomplished a full diagnosis rapidly, repaired several problem files and cleaned a malware issue. He then installed a $40 malware protection program he highly recommended and replaced my antivirus program with one he thought was better and happens to be free. He uses both these services on his own computers. He spent time asking me how I use my computer and recommended safer, more efficient and cost effective ways of accomplishing what I wanted to do. These simple changes will also add length of life to my PC. He also got rid of annoying Windows and factory pop-up apps and recommendations I neither need nor use. My old HP printer was not feeding paper well. Since I was the beneficiary of a much newer, very gently used HP printer, I asked him to switch out the old one and install the new one which he did and showed me how to use, all in less than 15 minutes.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$230

Carol A.
04/2013
5.0
computer repair
  + -1 more
I purchased a "big deal" in March. I received an e-mail from Jeffrey immediately, confirming this and offering to schedule an appointment at my earliest convenience. I postponed while recovering from the flu, then arranged a time for him to come out and do the diagnostic work. My computer is about 5 years old, has the Windows Vista operating system, and had been slow and locking up for some time. I am not very computer literate. In addition to cleaning up many problems with the computer, Jeffrey answered a number of my questions, including costs of upgrading to Windows 7 as opposed to purchasing a new system. He was prompt, helpful, and knowledgeable. My computer is operating much faster, and hasn't locked up once since the work was done!!! I like the new anti-virus and malware programs, and have confidence they are doing what they need to. For now, I am continuing to use my old system, but can say that I would definitely hire Jeffrey again when it comes time to upgrade to a new system.
Description of Work: Jeffrey ran a diagnostic check on my computer to determine why it was running so slowly, and why it was frequently locking up and not connecting to the internet. He discovered a number of problem files and spyware. He cleaned up and streamlined lots of computer garbage, and replaced my existing antivirus software with a free one (Avast) and an anti-malware software ($40 lifetime cost),

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Lou-Alice S.
04/2013
5.0
computer repair
  + -1 more
After purchasing Angie's big deal, within a short period of time Comp-U-tion called and did a follow up. Also, making appointments around my schedule. Including once when I had to post pone. He was very knowledgeable and patient. Especially to a novice like myself.
Description of Work: Jeffery from Comp-U-tition was always available whether installing equipment or answering questions. He was always on time, and was instrumental in helping me purchase new equipment

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$460

Wayne B.
03/2013
5.0
computer repair
  + -1 more
We were well pleased with the work performed. We know who to call if we need future service.
Description of Work: Removed virus(s) and cleaned up hard drive so computer runs properly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$165

Martha C.
03/2013
5.0
computer repair
  + -1 more
Service Teck arrived on time, went right to work, asking questions on general computer health. Resolved PC issues quickly and efficiently. Not being a computer person, I really don't know what to tell you. Would I hire them again - definitely!
Description of Work: Preformed preventative maintenance on 3 P.C 's. Installed "Malware" anti-spy program. total time was about 2.0 Hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$517

Muriel W.
03/2013
5.0
computer repair
  + -1 more
A coupon offer for one hour on-site computer/tech services came up on Angie's List for COMP-U-TITION. The coupon came at just the right time as I had been experiencing several problems with my computer and it had also been recently hacked into. It is 4 years old. Jeffrey Bilger was very professional and informative - he explained as he went along. What I also liked about Jeffrey - he was not aggressive; after diagnosis he explained my problems and that they should be taken care of, but left that decision up to me. I had him proceed and was very pleased with the service. I defintely will call him again.
Description of Work: On-site diagnostic, PC tune-up, Malwarebyte license, Vastifree anti-virus.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

EVERETT A.
03/2013
5.0
computer repair
  + -1 more
Person arrived on schedule, was personable and completed to task well.
Description of Work: Computer tune-up

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$270

Brenda L.
03/2013
4.0
computer repair
  + -1 more
Arrived at my home, started to tune up my computer. Informed me of what he was doing and what was need to perform the tune up on my personal computer. was professional and courteous.
Description of Work: I bought the computer deal and on Saturday, January 26th, Jeffery arrived at my home and performed an in home computer tune up on my personal computer. It took approximately an hour. Was charged $60.00 additional for software for computer

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$60

Susan M.
02/2013
2.0
computer repair
  + -1 more
First of all he had me sign a contract releasing him from responsibility for any damage he did to my computer. I thought that was very odd but I did so because I was having him set up a new computer and figured no one could screw that up. Well I was wrong. I had asked when I made the appointment if I needed to save my files or if he could do it automatically and he assured me he could take care of it all He was unable to transfer my files and when I rehooked my old computer up to manually transfer them discovered that my hard drive had been wiped. He was also unable to figure out why my supposedly wireless printer wasn't communicating wirelessly. His solution was to get a new printer. He did sell me and install a malwear protection program which seems like a good deal and he installed a free antivirus program. He's a personable young man but I think he may have bit off more than he's ready to chew. Also you need to be aware that the hourly rate is just to get him to the house, then he charges individually for specific services so get the whole cost upfront. Hopefully this was just a fluke and other people will have better experiences than I did, but I would not use his services again.
Description of Work: Very unsatisfactory
Rating CategoryRating out of 5
$177

Vada R.
01/2013
5.0
computer repair
  + -1 more
They were very friendly on the phone but I ended up getting a refund because he doesn't work on Mac's.
Description of Work: I bought a Big Deal for $75 for One Hour of On-Site Computer/Tech Services

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0


GARY S.
01/2013
5.0
computer repair
  + -1 more
He does good work. He is very responsive!
Description of Work: He has fixed my computer probably four times.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Barbara E.
12/2012
5.0
computer repair
  + -1 more
Very professional and prompt-responded the same day and makes house calls. My daughter uses this computer for her college studies and needed to write some papers asap so quick response was essential. would definitely recommend this company.
Description of Work: Attempted to repair a 7 year old Dell laptop. it could not be repaired but the hard drive information was saved and loaded to a new laptop, virus protection was installed. No problems with the new laptop.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

george P.
12/2012
5.0
computer repair
  + -1 more
He knows exactly what to delete and knows how to speed up my computer. He also came out to my house and did the work, and he comes the same day. It is great not having to take my computer somewhere! It was only $30/half hour.
Description of Work: He also fixed my internet explorer up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$30

george P.
12/2012
5.0
computer repair
  + -1 more
He is very good, reasonably priced, and he is a real expert. He is great! Also, the $100 was for the labor and the program.
Description of Work: He sped up my older computer and added a spyware program as well.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Kay A D.
12/2012
5.0
computer repair
  + -1 more
The first time I called Jeffry, he came within the hour. On subsequent, scheduled visits, he was always on time and stayed until the jobs were done. He arrived with his bag of necessary tools and went right to work. When installing my DVD drive, on the first visit, he was most patient in dealing with a poorly organized computer. Because installing computer programs and parts means waiting and waiting to the machine to process the programs, we had time to chat. He provided a lot of information about how the computer and its programs were working. He tolerated my cat climbing over the computer and him. He gave me some good advice how to reduce the amount of hair my cat and dogs are shedding. Such hair causes problems for computers. It is such a relief to have someone come to our house to fix our computers. This far surpasses the need to dismantle the computer cabling and take the computer to a repair shop, then wait several days while it is being repaired or reprogrammed. After bringing it home, crawling under furniture to reconnect the many cables, etc. is not easy for senior citizens. Jeffery performs these services with alacrity and grace. His prices are similar, if not less than, costs of computer repair shops that we have used in the past. Jeffry is knowlegable, enterprising, and a most pleasant person to have come to our home. We see him as a personal friend whose visits we look forward to, in spite of whatever computer problems we are experiencing.
Description of Work: Jeffry has come to our rescue on several occasions this past year! Initially, I called Jeffry to come install a additional DVD drive on my computer. Sometime later, my computer would not start (boot up). Jeffery determined that my hard drive had died. He personally went to Fry's Electronics to get a new, this time, solid state, hard drive. He returned that afternoon, installed the hard drive and installed Windows9 on my computer. Unfortunately, Fry's had only 50GB solid state drives. Jeffery told me the best place to order a larger drive on-line; which I did. When it arrived, he came and installed it as my second hard drive. Then my husband's computer simply would not function. Jeffry got it working but said the hard drive needed replacing and especially his old Windows 98 operating system. My husband was impressed with how Jeffery had solved my computer problems. He opted to have Jeffry build a new computer using Windows9 operating system and faster solid state hard drives. Jeffry ordered the parts on-line to get the best prices. He also used some parts my husband had ordered when he thought he could build his own computer (ha). After Jeffry had build the computer, he brought it to the house and helped my husband transfer some of his data. On several other occasions, when we had done something stupid to our computers, Jeffry has come to the house and gotten our computers working again. In addition to assistance with the physical computer parts, Jeffry has downloaded and installed several programs that protect and maintain our computers.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cynthia S.
10/2012
5.0
computer repair
  + -1 more
I found compsolve computers on angies list, with great reviews, and I was not disappointed!!!!!!! Steven is a very nice and professional man.I made a appointment over the phone and he was able to book appointment the next day.I He came over to our house on time and changed out the towers and loaded the new virus protection. I know alot of people might think, you could of done this yourself, but I know little about computers!!!!!!My children and husband laugh at me for not knowing more but I have other things to take care, being a mom.Oh well. I 'm glad to be a member of Angies List!!! This was a great experience and I wiill use Steven again for anyother problems we may have on our computers.I give his company A+ C.Shell
Description of Work: My family and I need to switch computer towers and install new virus protection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Kay A D.
12/2011
5.0
computer repair
  + -1 more
I called Jeffrey, explained my need, he gave me a surprisingly low quote, especially for a house-call. Jeffrey came to my house within an hour of my call to him. My computer was particularly difficult to take apart for the installations. He was good-natured about the difficulty, but got it apart rather quickly. After installing the DVD drive and firewire card, he checked for their acceptance by my computer. Then he ran several diagnostic programs (tune up) that detected added spyware and ad-ware programs. He complimented me on my virus program's (McAfee) use and computer's cleaniness. After "tuning up" my computer, he recommended a program that would constantly check for spyware and other added programs that can slow a computer. The next day, I discovered that I could not insert the firewire cable. I called him and explained the problem. Again, he was there within 30 minutes. After removing the side panel (not a problem as before) he discovered an extra piece of metal that had blocked the plug. He removed the part and quickly installed the firewire cable and started my machine. This time he was able to remove a pesky pop-up that had been showing at every start up. He did not charge me for the second visit. I enjoyed his continuing commentary on the problems and how he was solving them. This was most welcome, because most repairmen seldom explaing what they are doing. I guess they try to maintain the mystic of the computer. He described his work history, qualifications, and how he maintains his skills and knowledge.
Description of Work: I needed a DVD drive and firewire card installed in my home computer. Also, I had problems with slow start up (boot up) and running programs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Contact information

unknown, Carmichael, CA 95608

www.eecrss.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM

Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Computer Repair,
Computer Training

FAQ

Eagle Eye Computer Repair & Surveillance Systems is currently rated 4.1 overall out of 5.

Sunday: Closed

Monday: 8:00 AM - 6:00 PM

Tuesday: 8:00 AM - 6:00 PM

Wednesday: 8:00 AM - 6:00 PM

Thursday: 8:00 AM - 6:00 PM

Friday: 8:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Eagle Eye Computer Repair & Surveillance Systems accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, Eagle Eye Computer Repair & Surveillance Systems does not offer free project estimates.
No, Eagle Eye Computer Repair & Surveillance Systems does not offer eco-friendly accreditations.
No, Eagle Eye Computer Repair & Surveillance Systems does not offer a senior discount.
No, Eagle Eye Computer Repair & Surveillance Systems does not offer emergency services.
No, Eagle Eye Computer Repair & Surveillance Systems does not offer warranties.
Eagle Eye Computer Repair & Surveillance Systems offers the following services: Computer Diagnostics & Repair, Hardware & Software. PC & MAC. Screen Replacements, Networking Equipment Diagnostics. Data Transfers, Virus & Malware Removal. Camera Installation, IP & CCTV.
Audio & Video Installations, Media Wall Mounts.

Contact information

unknown, Carmichael, CA 95608

www.eecrss.com

Service hours

Sunday:
Closed
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
8:00 AM - 6:00 PM