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A Kays Busy Maids

House Cleaning, Floor Cleaning and Waxing, Home and Garage Organization,

About us

Kay’s Busy Maids is proud to offer a full array of professional residential cleaning services. If it needs cleaning, we’re there to get the job done and we'll customize our services to meet your needs! Our rigorously trained employees bring over 20 years’ experience to every clean, and our “A” rating on Angie’s List gives you the peace of mind you need when you hire someone to work in your home!. Kay’s Busy Maids now operates in two metro areas: Portland, OR and San Diego, CA. We're proud to use effective, all-natural, and biodegradable cleaning products to keep your house clean without chemicals that could be toxic to the environment and to you. Not only that, but we guarantee your satisfaction 100% – if you aren't satisfied with the service we provide, we’ll come back the next day and re-do the job for free. It’s that easy!, Portland customers please call 503-830-8407 and San Diego customers please call 619-920-5877 Owned & operated by Keri Sue Whitney. We have a 48 hour rescheduling policy. The first time we show up and its a no show it is a fee of $35.00. The second time we show up at the scheduled appt. time and day and its a no show again it will result in the lost value of the deal purchased.

Business highlights

20 years of trusted experience
Emergency Services Offered

Services we offer

Housecleaning. Window cleaning. Organizing.

Services we don't offer

Ask for details.

Amenities

Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.4550 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
59%
4
19%
3
9%
2
5%
1
8%


Rating CategoryRating out of 5
quality
4.5
value
4.4
professionalism
4.4
responsiveness
4.5
punctuality
4.5
Showing 26-550 of 550 reviews

Samantha T.
07/2015
4.0
house cleaning
  + -1 more
Keri arrived exactly at the time we were told she would, and did an excellent, thorough, and efficient job. The service performed was exactly what we'd expected. My only complaint was in the length of time it took to have my original AL purchase acknowledged. I had placed the order on July 1, and on July 21st I still hadn't heard from them. It was only when I emailed them that I finally heard back and we were able to get scheduled. Other than that, the service was great.
Description of Work: We had 2 1/2 bathrooms and our kitchen cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$99

diana F.
07/2015
5.0
house cleaning
  + -1 more
I was delighted to get a call back the same day I requested services. The women came a few days later and did a wonderful job. They finished almost exactly within the time scheduled and were very pleasant to work with. They brought all their tools and supplies for the job. My floors have never looked better! They asked me to review a list of things that should have been cleaned by them, quite extensive, and all was completed properly. Will use again soon!!
Description of Work: Housecleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

Alison L.
07/2015
1.0
house cleaning
  + -1 more
please see above as to what they did NOT do.
Description of Work: Did absolutely nothing. They did not show up when arranged for original date of 7/17, last service of the day (though I had taken off work to get this done). She was stuck in traffic, contacted me at 4:38pm. I waited until 7pm and realized she was not coming. I had to text her, she never contacted me that she would not be coming. Arranged for another time, 7/24, which I had to cancel due to conflict. We arrange for today 7/27 at 5:30 , but when I texted her to confirm I was told that her husband is not letting her work after hours (5:30 was the only time we had ever discussed). Per their website hours on AL are 7-6pm M-F. Per Keri, she stated that 7- 7:30 she only takes phone calls, 7:30-5, they do business; 5:30-6 phone calls only. This was never mentioned in any of our calls or texts. She then informed me to "get a refund". I told her that I would be contacting AL and leaving a bad review. She told me to "go ahead, I only advertise through AL, they are not my employers" I then stated that I would contact AL for refund and the BBB, she said "I don't have time for people who think they should get special treatment, I don't care if you write a review we are so busy it doesn't make a difference!" I told her "good luck" She txted "you are just bullying me to get your way" "just like every other So Cal person, manipulating to get after hours. I'm nice and was going to give you after hours but my husband is like I don't thinks so, don't let them boss/ bully you to get special treatment" I told her that I had contacted AL and was able to get a refund, so I was certainly not bullying her to get any type of special treatment. In all of my texts and phone calls with Keri, I never asked for special treatment. 5:30pm or later was the only time ever discussed. K's Busy Maids is very unprofessional and the owner, Keri can get very petulant on the phone and via text. I would NOT recommend this company to anyone. They seem to be very unreliable and unprofessional. I am sorry this didn't work out as I really needed help with getting my house ready for out of town guests.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$9,900

Fazela W.
07/2015
1.0
house cleaning
  + -1 more
Very mad about this, did not get my house clean.
Description of Work: Showed up very late, stood around and never cleaned anything, kept trying to call the boss, they said the company would give the money back.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Juanita R.
07/2015
4.0
pressure washing
  + -1 more
It took a while to book the appointment as they had a lot of appointments. They called last night to confirm the time and address. Arrived on time this morning. Two people in the crew. Began work right away and were done within 2 hours. Good job.
Description of Work: Special was for cleaning of kitchen and 2.5 bathrooms

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$99

William M.
07/2015
4.0
house cleaning
  + -1 more
It was an okay experience. There was only one person that showed up. It was not advertised as regular cleaning.
Description of Work: I used A Kays Busy Maids for house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0


Lauree S.
07/2015
5.0
house cleaning
  + -1 more
Rec'd follow up call right away. Scheduled for 3 days after we reviewed everything I wanted cleaned. 2 maids arrived as scheduled and cleaned areas of my home I wanted detailed first and then their normal routine all within the time paid for. I would recommend this provider for housekeeping service
Description of Work: Cleaned house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Chris S.
07/2015
5.0
house cleaning
  + -1 more
Went ok. I had to leave during cleaning and returned after they had finished and friend did not have other things for them to work on. Since I was not there before they left, I did not get chance to request touch up in a couple of areas (not their fault).
Description of Work: Cleaning of two bathrooms and kitchen and minor general cleaning through remainder of house.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$299

Dana M.
07/2015
3.0
blind cleaning, house cleaning
  + 0 more
I was disappointed in the fact that they dd not come on the originally date. It appeared that they had over booked. When they came, they were punctual. They spent 3 hours cleaning my house. I did not feel that it was thorough. They did not clean all of the blinds, only the lower ones. They did not clean the top of the shower door or the top of the refrigerator. .
Description of Work: Cleaned

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
2.0

$200

Mr. Chris D. A.
07/2015
5.0
house cleaning
  + -1 more
Very thorough and thoughtful. Great job in cleaning the stove and fridge...even the toaster and coffeemaker.
Description of Work: Provided extensive cleaning throughout our condo.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$199

Sharon S.
07/2015
5.0
house cleaning
  + -1 more
Keri fit us into a very tight schedule, so even though the start time was late afternoon they completed the job in the time allotted and were a pleasure to have in the house. I've since hired them to make the house move-in ready - another success!
Description of Work: Keri's team prepared the whole house - two stories, 3 bedroom 2.5 bath - for listing. Floors, bedding, bathrooms, kitchen, living, dining and den. They did a great job and house looked fantastic!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Rosalie M.
07/2015
5.0
house cleaning
  + -1 more
Enjoyed talking with your Mother. Her helper was very nice. Both good workers.
Description of Work: vaccum all rugs. dust one bedroom,living room,dining room. Clean 1/2 bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Maria C.
06/2015
4.0
house cleaning
  + -1 more
I saw the Big Deal on Angie's List for a whole house cleaning for $189, so I bought it. When I called I was told that it didn't include a move-in cleaning. So we agreed to just have the bathrooms, kitchen, and refrigerator cleaned instead. She was supposed to come the next day but called to say that she was so busy that her mom would come to clean instead. I felt so guilty the entire time her mom was there cleaning! She was so nice, it felt like an Auntie was visiting and scrubbing my dirty house. She did a good job of wiping everything down.
Description of Work: They cleaned the bathrooms and kitchen before we moved into our new house. The house had been vacant for a year, so it was pretty dusty.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

Ralph W.
06/2015
5.0
house cleaning
  + -1 more
difficult to schedule and get calls back; however, the work was done very well
Description of Work: whole house cleaning with kitchen detail

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0

Yes, I recommend this pro
$199

Judith B.
06/2015
5.0
house cleaning
  + -1 more
When the two ladies arrived, I explained the areas that were of most importance for cleaning. The promotion was for 3 man hours, so since there were 2 of them they'd be there for a total of 1 1/2 hours. They were efficient in getting everything done I requested and had the necessary cleaning supplies with them. After I checked the work, I made arrangements with the owner for them to come back in a couple months. The owner was very willing to work with the timing I would need for future cleanings. I stayed around in case they had questions, but I only needed to explain one time what I wanted done.
Description of Work: House cleaning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$59

Sunny D.
06/2015
1.0
house cleaning
  + -1 more
She took a week to call me back to schedule an appointment. She scheduled me for an appointment over a week out for 2 hours of service with 2 cleaners. When only one cleaner showed up late, I called her because I didn't have time in my day to have only 1 cleaner for 4 hours (I only had 2 hours like scheduled) and she called me a princess and a b**** and said I was rude for canceling because her Mom (the one cleaner she sent) had to drive an hour to get to my house. I am still in disbelief at how badly I was treated and am hopeful that Angieslist will give me a credit for this coupon I purchased because I will not work with people like this.
Description of Work: See below.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$75

Judith B.
06/2015
5.0
floor cleaning, house cleaning
  + 0 more
As usual, Kay's Maids did an excellent job and more importantly, they were able to accommodate a last minute change to my schedule.
Description of Work: Cleaned bathroom and kitchen, vacuumed and dusted public areas, cleaned floors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Response from A Kays Busy Maids
Thank you for being so great. My mom and I love cleaning for you and being able to chit chat with you too

allison F.
06/2015
5.0
house cleaning
  + -1 more
I bought a special offer from this company from Angie's List directly. The work was done well and the company was easy to communication with. In fact, when another offer from the same company came up recently ($199 for whole house deep cleaning), I bought one. I look forward to the service. Good work.
Description of Work: General house cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from A Kays Busy Maids
thank you for writing us a review.

william M.
06/2015
5.0
house cleaning
  + -1 more
Keri and Brittney called to say they were on their way on the scheduled day. Very easy working with them. I work at home and they worked through the cleaning with no interruptions or problems. The kitchen sparkles and the refrigerator looks brand new. And all the cat hair is gone. Its great for our allergies to have a clean home!
Description of Work: Keri and Brittney deep cleaned our 2 story, 1725 sq. ft. home from top to bottom and they did a great job! They worked non-stop for about 6+hours because our home had not been "cleaned" for years! It was bad. They cleaned everything with eco friendly and Keri was scrubbing the seriously dirty base boards on the first floor with a toothbrush! I asked Keri to do some extra cleaning in the master bathroom shower and she completed the work with no hesitation. We took advantage of the Big Deal and we are really glad we did. Thank you Keri and Brittney! We are loving our totally clean home!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$224

Response from A Kays Busy Maids
I m so happy and appreciate you for taking the time to write such a nice review for us. It makes all the hard work worth it. I hope you want regular services. We would love to clean for your family

E Kathy C.
05/2015
5.0
house cleaning
  + -1 more
Two women came. They worked very well together and were very pleasant. They did a nice job and I would hire them again. The deal was $99 for kitchen and 2.5 bathrooms. I paid $10 more dollars since I have 3 full baths. I think $109 is a tad high for a "deal."
Description of Work: Cleaned kitchen and 3 bathrooms

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Response from A Kays Busy Maids
The extra bathroom took us an extra two man hours and she is complaining that cost her an extra ten dollars. MINIMUM WAGE IS nine dollars and seventy five cents an hour. geez

Luciano S.
05/2015
2.0
house cleaning
  + -1 more
As stated above, no service provided. I know for a fact it took me two weeks to get a phone number to call because they never called me as promised. My wife left several messages when they failed to show at the appointment on the 26th and did not even get the courtesy of a return phone call. When she finally got some one to answer she claims the lady was very rude.
Description of Work: I purchased the product on 4/16/2015. I send an address and phone number as requested. No one called. A week later I send an email message asking for someone to call me, instead I got an email message with a phone number. I gave the phone number to my wife to schedule the cleaning appointment. The appointment my wife got was 5/26/2015 in the afternoon. When no one showed up she called twice, no one answered. She called today 5/27/15 talked to one of the ladies who informed her she was not scheduled. My wife claims this lady was rude, I called talked to Carrie and she claims my wife was rude. I run a Financial Planning business. Clients are my life line. These people need to learn how to deal with clients if they plan to be in the people business. I am very disappointed. This is the first time I used someone on Angieslist. I hope this is an exception.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$99

Response from A Kays Busy Maids
Here is the real story: We were scheduled to clean and on our way when his wife called us the day of their scheduled apt to cancel. She then proceeded to say she would call us back to reschedule. His wife called us back on 5/26/15 at 10:15am and demanded we come clean that day or she would have her husband write us a bad review. We told her we are booked today and she screamed at us that she would write a bad review because to her its unacceptable we cant come on the drop of a dime the same day of. The husband is very nice. His wife is a manipulation and aggressive person. I told her we couldn't do business with her after she freaked out on me on the phone. I told her to get a refund with angieslist.

Steve B.
05/2015
5.0
house cleaning
  + -1 more
Arrived on time. There were three women. Came with supplies. I supplied a magic erasure form my cabinets. They were quiet and worked independently and very hard. My back bath shower stall has not been as clean since installed. I wanted to come back from vacation to a clean house. Next time I may have the do all the rooms.
Description of Work: cleaned two bathrooms and the kitchen

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Norman B.
05/2015
5.0
house cleaning
  + -1 more
They did an EXTRAORDINARY job! We were more than pleased, we were impressed with their service and thoroughness of their job. They were very accommodating and were willing to work us into an already busy schedule in order to get our home cleaned at a requested time frame. Every call that I made was answered or returned within a couple of hours. Traffic prevented them from making their original scheduled time, and this was understandable because it rained and when it rains in the area, it nearly shuts down the freeway systems. They came the following morning and when we came back to inspect the home, it was spotless. We met with the landlord for a walk-through and we ended up with a FULL REFUND of our security deposit PLUS we got our pet deposit back too!! That is unheard of, we weren't even supposed to get the pet deposit back but the house was SO CLEAN that it looked like we never moved in. Its important to note that we lived with a 50 pound english bulldog in the home and we STILL got all our deposit back. THANK YOU to A Kays Busy Maids. I would give my highest A+ rating to them. Their work was worth more than double what we paid for.
Description of Work: A Kays Busy Maids helped us with a thorough move-out cleaning of our property. The home was a 1700+ SF home and the entire home was cleaned from top to bottom including the oven and refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$224

Response from A Kays Busy Maids
Your Welcome. We are up for cleaning anytime you need us. thanks

Samantha T.
05/2015
5.0
house cleaning, window cleaning
  + 0 more
The team (two women) were supposed to arrive after noon, but showed up at just after 8am. Thankfully we were home and it wasn't a big deal. They were efficient and neat, and got everything completed the way we had expected.
Description of Work: We had them come in to clean all of the window blinds in our home.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$75

Linda G.
05/2015
4.0
house cleaning
  + -1 more
Provider was very considerate of understanding me and my special needs instruction with performing house cleaning tasks.
Description of Work: Clean counter surfaces in bathroom[2]] and kitchen. Vacuumed carpet in all rooms and emptied canister. Per my special needs instruction, completed tasks to my satisfaction.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$75

Contact information

1066 Turnstone Road, Carlsbad, CA 92011

kericleanshouse.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
8:00 AM - 5:00 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

House Cleaning,
Floor Cleaning and Waxing,
Home and Garage Organization,
Blind Cleaning,
Window Cleaning,
Carpet Cleaning,
Hauling

FAQ

A Kays Busy Maids is currently rated 4.4 overall out of 5.

Sunday: 8:00 AM - 5:00 PM

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 5:00 PM

A Kays Busy Maids accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, A Kays Busy Maids does not offer free project estimates.
Yes, A Kays Busy Maids offers eco-friendly accreditations.
No, A Kays Busy Maids does not offer a senior discount.
Yes, A Kays Busy Maids offers emergency services.
No, A Kays Busy Maids does not offer warranties.
A Kays Busy Maids offers the following services: Housecleaning. Window cleaning. Organizing.
Ask for details.

Contact information

1066 Turnstone Road, Carlsbad, CA 92011

kericleanshouse.com

Service hours

Sunday:
8:00 AM - 5:00 PM
Monday:
7:00 AM - 6:00 PM
Tuesday:
7:00 AM - 6:00 PM
Wednesday:
7:00 AM - 6:00 PM
Thursday:
7:00 AM - 6:00 PM
Friday:
7:00 AM - 6:00 PM
Saturday:
8:00 AM - 5:00 PM