We specialize in trench-less technology for the replacement of gas, water and sewer pipes. If you have been told that you need new pipes, and excavation call us so we can do it the trench-less way. We are equipped with trench-less, pipe lining, directional drilling, pipe piercing and hydro jetting equipment. There isn't a pipe that we can't do trench-less. We operate and own our equipment and never use subcontractors. Give us a call let us help you solve your plumbing problems and save you from digging up your yard, drive way or beautiful landscape. Call 1-800-929-1562.
Business highlights
17 years of trusted experience
Emergency Services Offered
Services we offer
Trenchless sewer replacement, no excavation sewer repairs, pipe lining sewer replacement, trenchless drain lines & stoppages, sewer and drain repairs, hydro jetting, sewer camera inspection & electronic drain pipe locating
Description of Work: Excavate at two locations and Install liner in 4" and 6' main sewer line.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,000
Response from The Rooter Drain Expert Inc
Thank you very much for taking time our of your day to go online and rate our services. We appreciate it thank you so much.
Michael O.
12/2015
1.0
drain cleaning
+ -1 more
never did service
Description of Work: Never used the service. The provider said they could give me a discount of the cost off the price of $450 down to $300. But I noticed that another company could do the same for $199.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$159
Response from The Rooter Drain Expert Inc
We are very sorry you were unhappy with our pricing. We never went to your house, and never provided services. You purchased a deal that you never used for over a year and expired. Once the deal expires we have no idea how Angie deals with this, since this is through Angie and not us directly. We tried contacting you many times when the deal was valid but no calls or messages were returned. There were no special offers at the time you called for service. However, us knowing that you had an expired deal and you are an Angie's List client you were still quoted at discounted rate. We can't always honor the deal prices, since discount prices are seasonal. You did the right thing by shopping around and getting a better price perhaps by a competitor that did have a deal. Just like we offered the service for $300 and someone else did it for $199 there are companies that also charge over $500 we offer the same service for $159 when we have it as a big deal. You being unhappy with the price we believe doesn't make us a bad company and don't deserve an "F". You can't grade our punctuality, professionalism and quality of work. Especially if we never met and you didn't see how we work 1st hand. Just like when you buy a car the same car is not the same price at every dealer. But some dealers have better service, better warranty and the same car in better condition. We are not a car dealer but the idea is the same. The only recommendation we can make is to make sure you use coupons or deals before they expire. We did what we could by calling you many times and trying to contact you with messages we kept an eye on this for you and even tried to get you a refund. Thank you for your business! Our last message to you via Angie's List message center. "Thank you very much for purchasing our Hydro-Jetting Deal. We have been trying to get in contact with you to set up an appointment. Unfortunately, we are unable to reach you if you still need this deal please give us a call to schedule an appointment or call Angie's List to request a refund." Once again, thank you for your interest in our services. We look forward to working with you. The Rooter Drain Expert, Inc. (800)929-1562
Jose G.
11/2015
5.0
drain cleaning, drain pipe, plumbing
+ 1 more
unknown
Description of Work: Cleaned roots out of the outside drains. Great work. Highly recommend
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Nancene C.
06/2015
5.0
drain cleaning
+ -1 more
see comments above
Description of Work: They came to the home and did the pre-inspection as promised. They prepared a quote and were honest enough to let me know that they could not perform the "deal". I truly appreciated their honesty and will use them when I can afford to do the entire project as set out.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Rooter Drain Expert Inc
Thank you for taking the time to leave a review about your experience with our company!
Brie D.
04/2015
5.0
drain cleaning, plumbing, sewer cleaning
+ 1 more
unknown
Description of Work: They did the Angie's list special, I added on to my job at the same rate. It was a massive sewer repair, so I don't know how it will do in the future, but I don't anticipate any problems. I would definitely use them again & recommend them.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8
Response from The Rooter Drain Expert Inc
We appreciate your feedback thank you very much.
Michael H.
04/2015
4.0
drain cleaning, plumbing, sewer cleaning
+ 1 more
unknown
Description of Work: Hydro blast sewer line, cleared roots. Very good job.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from The Rooter Drain Expert Inc
Thank you for taking the time to rate our services.
Andrew J.
04/2015
5.0
drain cleaning, plumbing, sewer cleaning
+ 1 more
unknown
Description of Work: Cleaned our sewer line.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from The Rooter Drain Expert Inc
Thank you for writing about your experience with us.
Allen J.
02/2015
5.0
drain pipe
+ -1 more
He has done a very good job.
Description of Work: I purchased a deal form the company. He is replacing the pipes from my home to my septic tank. He found some other existing pipes as well and has to bring some stuff up to code.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Response from The Rooter Drain Expert Inc
Thank you for trusting our company and letting us take care of your plumbing problems.
Marcia F.
10/2014
5.0
drain cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Rooter Drain Expert Inc
Thank you for taking the time to rate our services.
Nancy F.
09/2014
1.0
drain cleaning, plumbing
+ 0 more
unknown
Description of Work: This was a bait and switch situation. As advertised, this was to be a drain clean out, which we have had successfully done several times in the past. The provider had a caveat that there be an accessible clean out drain, which there is. Upon arriving, they said, despite the accessibility, they could not clean out our kitchen drain because of how it is plumbed, at the advertised cost. Instead, it would cost $385. In the past, we have paid $75. Not a good experience.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0
$60
Response from The Rooter Drain Expert Inc
Dear Client, Wow, we are very, very confused with your review, because the gentleman at the house was extremely happy with our services. There was no one else in there that can express a personal experience. I would like to explain that a plumbing system is very complicated and a clean-out can be used 90% of the time, but the plumbing starts right under the sink and sometimes we have to remove the piping under the sink to properly clean a drain. This was your case because your clean out is about 10ft away from the kitchen. Now, there was also a problem with the dishwasher, which also connects to the kitchen, but was a separate problem as that can't be cleaned from the clean out. We were there 3 hours on our 1st visit, because we spent lots of time cleaning the dishwasher connection to your drain from the top of the sink and we made that work. Since we had the special for $55 we went outside and tried to clear your drain from the existing clean out. It took us a long time, but we got the drain to work. We also went under the house to check why it was so hard to cable your drain and we discovered a disconnected pipe for which we had to come back the next day to make a new connection, all of this for the same $55. We were trying to help you, that's why we did this. Now we managed to clear your drain, but I felt this needed more work to be properly done, so I offered the gentleman at the house to call Angie's list and request a refund. I believe he could be your husband or brother his exact words were to keep the $55 because we spent lots of time working " I thought he was a fair man". My name is Manny Rodriguez and I'm the general manager. I was personally there and insisted to request a refund and the gentleman insisted that we keep the money. He said thank you and that he was happy and even gave us some water for the road. Please tell us where we went wrong, we are very confused and once again I would like to offer you a full refund to try and make you a happy client. I'm confident if you got an estimate for more than $55 it was because of additional work, not a bait and switch and I'm also sure it was all explained up front, but we didn't actually do the work. Always get 3 estimates on work when you feel the price is too much. No 2 companies are alike and you will always get 3 different prices. Go with who you think is the best for the job. I apologize about your experience, I wish you had been there to see all the work we did for $55 and once again I'm willing to give you a full refund, please call us at 800-929-1562, we would like to fix this.
MARIE V.
08/2014
5.0
drain cleaning, plumbing, sewer cleaning
+ 1 more
unknown
Description of Work: They did a great job cleaning out my sewer line. Upon completion of the job, they showed me (via camera) what my line looks like (from the drain out to the street) and explained the procedure they completed. I would use them again in a heart beat!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Response from The Rooter Drain Expert Inc
Thank you for taking the time to write a review about your experience with us.
Ricky G.
08/2014
5.0
drain cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from The Rooter Drain Expert Inc
Thank you for your feedback.
joey D.
08/2014
5.0
drain cleaning
+ -1 more
unknown
Description of Work: It went well!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Response from The Rooter Drain Expert Inc
Thank you for your feedback.
Mike S.
08/2014
5.0
drain cleaning, plumbing, sewer cleaning
+ 1 more
unknown
Description of Work: Bought Angie's list deal for hydrojetting main sewer line. Excellent service from start to finish. Scheduling on point. I had some very stubborn roots but the guys worked super hard and strategically blew them away, literally. Sewer line was terrible clogged and now it is free and clear with a 1 year warranty. Could not have asked for a better service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$159
Response from The Rooter Drain Expert Inc
Thank you for taking the time to rate our service.
Mary T.
07/2014
5.0
drain cleaning
+ -1 more
unknown
Description of Work: The initial service man, Emanuel, was able to remove the back up in the drain. He returned on the 18th with his supervisor to resolve a leak he was unable to fix on the initial call. They were both professional/
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$130
Response from The Rooter Drain Expert Inc
Thank you for your review, we appreciate the feedback.
Robin G.
07/2014
5.0
drain cleaning
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Response from The Rooter Drain Expert Inc
Thank you for your review, we appreciate the feedback.
Adam L.
07/2014
5.0
drain cleaning, sewer cleaning
+ 0 more
GREAT.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$159
Response from The Rooter Drain Expert Inc
THANK YOU FOR YOUR REVIEW
Jesse M.
06/2014
5.0
plumbing
+ -1 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Rooter Drain Expert Inc
THANK YOU FOR YOUR REVIEW
F W H.
06/2014
5.0
drain cleaning, plumbing
+ 0 more
.
Description of Work: They were able to hydro jet our line and reline it which prevented an otherwise very expensive and messy excavation. They were responsive and professional and also very clean for this type of work. My only issue was that there was some additional costs due to the line changing from 4" to 6". So the $1499 deal had another almost $4000 additional when all was said and done.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,300
Response from The Rooter Drain Expert Inc
THANK YOU FOR YOUR REVIEW
Robin R.
06/2014
5.0
drain cleaning, plumbing
+ 0 more
unknown
Description of Work: We have an old, old craftsman home, with equally old plumbing. It finally needed to be redone, on an emergency basis, and they came quickly, did the job in a day, and returned and finished up another previously unseen problem as soon as it appeared, at no further cost. Really good people.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from The Rooter Drain Expert Inc
THANK YOU FOR YOUR REVIEW
MURIEL M.
06/2014
5.0
drain cleaning, plumbing
+ 0 more
So far so good.
Description of Work: Cleaned drain.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Response from The Rooter Drain Expert Inc
THANK YOU FOR YOUR REVIEW
Craig Y.
06/2014
5.0
drain cleaning, sewer cleaning
+ 0 more
They were good. Tony was the tech.
Description of Work: Hydro Jet. Deal was a 25ft sewer line but I need additional work.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from The Rooter Drain Expert Inc
[member name removed], Thank You for your review. We are sorry our deal did not work for you due that your line need it more than 25 ft liner installation. If you change your mind in doing the work please give us a call. Thank You. The Rooter Drain Expert 800 929 1562
Description of Work: This was for a special deal ($1,500); however, my home far exceeded the deal parameters. The extra work required amounted to additional digging to get to the sewer line, installing lining beyond my property limits (didn't know I had to pay for relining sewer line from my property line to the main city sewer line, an extra 35 feet at proportional cost). Extra work, plus city permit, took cost up to around $7000. They did work on time and cleaned up after themselves. I was very satisfied, but added cost was an unexpected surprise...beware and expect these added costs if your home lies on an incline/decline, is far from the man-hole cover in the street, etc. I also got 2 other proposals which were all in the same price range, except the 'deal' made the price lower, which made the deal attractive. The drain expert rep was very knowledgeable and upfront with the cost estimates, which I appreciated.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from The Rooter Drain Expert Inc
THANK YOU FOR YOUR REVIEW
Jaclynne K.
06/2014
5.0
drain cleaning, plumbing
+ 0 more
unknown
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
Response from The Rooter Drain Expert Inc
Thank You for the review. It was a pleasure doing business with you.
jose S.
05/2014
5.0
drain cleaning, drain pipe, sewer cleaning
+ 1 more
They did a great job.
Description of Work: I used the "Big Deal" that I purchased for the services of The Rooter Drain Expert.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Response from The Rooter Drain Expert Inc
We know how busy you are I remember when I was working at your house you were always taking care of important business. So we want to thank you for taking the time to rate our services. I also want to apologize for all the stuff you had to deal with when we worked with the city inspectors and how long it took to get your work approved by the city. I want to thank you for trusting our company and letting us get rid of your sewer nightmare and taking the time to rate our services.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Drain Cleaning,
Plumbing,
Sewer Cleaning,
Drain Pipe Installation,
Natural Gas Lines
FAQ
The Rooter Drain Expert Inc is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 4:00 PM
The Rooter Drain Expert Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, The Rooter Drain Expert Inc does not offer free project estimates.
Yes, The Rooter Drain Expert Inc offers eco-friendly accreditations.
No, The Rooter Drain Expert Inc does not offer a senior discount.
Yes, The Rooter Drain Expert Inc offers emergency services.
Yes, The Rooter Drain Expert Inc offers warranties.
The Rooter Drain Expert Inc offers the following services: Trenchless sewer replacement, no excavation sewer repairs, pipe lining sewer replacement, trenchless drain lines & stoppages, sewer and drain repairs, hydro jetting, sewer camera inspection & electronic drain pipe locating
Septic Tank Pumping.
Contact information
19425 Soledad Canyon Rd #314, Canyon Country, CA 91351