The Rooter Drain Expert Inc

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Good communication, showed up on time, very clean and answered all questions.

They(Manny & Manny) were very punctual and professional. They came by to provide the service as requested. After a few minutes, they diagnosed that there was no problem with the drain line and the problem was with the toilet itself. They did not charge us for the service. They made some recommendations on how to resolve the issue. Suggestion was to replace the toilet with a newer, better model. If I do so, I will definitely have them install it.

I bought the deal on angie's list and the provider called me the next day to make the appointment. I thought i was going to have to wait a few days because it was the soonest appointment they had, but the next day they had a cancellation and called to ask if i wanted them to come early. They arrived on time and fixed the drain. They did try to tell me that the pipe may be loose and quoted me QUITE a price to replace it, but it wasn't a really hard sell, so i wasn't offended by that. I'd try them again next time i need a plumber.

Didn't need deal. They were very helpful and nice.

I had a clogged drain, they came out and it was actually running fine again. Murphy's law. They didn't charge me and also helped me remove the pop-up from my drain and checked my shower drain to make sure it was all ok before leaving. Great service!

We noticed the backup on Sunday, went online to Angie, signed up for The Rooter Drain Expert, they called me on Monday and initially we're not going to be able to come out until later in the week, however, when they heard the concern in my voice they were able the come out first thing on Wednesday morning. Manny arrived exactly at 9:00 a.m. As we were told. Manny was extremely professional, went right to work and got the job done quickly, cleaned up and we couldn't even tell he was there.

What a great experience! Manny and (I'm sorry, I don't know the other name) one other plumber showed up. They were on time, they were extremely professional and they cleared the drain quickly and efficiently. Additionally, they helped hook the washing machine back-up, which was over and above the routine service. I would definitely recommend these guys. Thank you.

Okay, I don't like to call in people to fix my house, but I can recognize when I am beat. First: Ease of scheduling an appointment. Have you ever tried to call a business and they have forgotten how to speak on the phone? The very nice lady that received my call was beyond courteous and and went out of her way to insure an appointment date and time that meets my needs. I enjoyed the way she spoke to me with digmity and comfort, insuring me that my issues would be resolved. A+ The Techs. Manny and his apprentice arrived on time, were clean and well dressed. For a simple sink stoppage, they went out of their way to insure that there were no other underlying problems and spent quality time to resolve my stoppage, not a quick snaking of ten feet and split. We talked and he explained the process to me every step of the way. Not once did I become fearful of an underhanded up-sell. This team is professional. They did not ridicule me at my attempted DYI approach, but reasurred me that what I was doing was correct but my issue required a longer snake than what I had (and pulled out the professional grade tools) and explained better techniques that I could use in the future. These guys were pretty darn cool! I would defiantly repeat with them (should the need arises), and strongly urge to give them a chance. BTW: I was also given a 30 day warranty, but I do not think it will be used.

Very professional, free inspection, gave appropriate recommendations

My sewer line was broken and needed repair. I did this work as part of the big deal. I was worried as there were limitations on the Big Deal. I was afraid the scope of my work would exceed the Big deal. I sent an email to the company asking about my concerns. Manny responded right away and let me know he would come and inspect my sewer with a camera and this would be done for free, with no obligation. I called the next morning to set up an appointment and Manny came out the following day. Manny showed me what worked needed to be done. He was very patient in explaining how to correct the problem. He explained several options that were available. Manny was able to come the following day to do the repair work. His crew came on time and ready to work. The work was done in under the time estimated. Manny explained everything to me as he was doing the work. I was very pleased with the work and would recommend this company.

Excellent work and very fast. I wish Angies website was as good. Just posting this review was frustrating.

Before starting the job and giving us the price, a camera was sent down the sewer line and we were shown exactly what and where the problem was. Re-lining was not possible because the original material did not lend itself to it, therefore, it had to be completely re-piped without digging except for 2 wholes at the beginning and end of the line. All our questions were answered to our satisfaction. They did the job without disrupting the landscape. It was done the day promised and they were on time. When the job was finished, they cleaned up and left it in as good a condition as it was before. The supervisor as well as the workers were very polite and did an excellent job. We are very satisfied with the outcome.

I've very happy with it. They came out when they said they would, they finished when they said they would, and gave me a picture of the work. I haven't had any problems. They did very good work and were very honest, and the price was good. The next highest quote was nearly $10,000. They were terrific. They were the reason that I renewed my Angie's List membership, and I highly recommend them.

It went very well. They were on time and very porfessional. A camera was sent down the sewer line to show what the problems were. Tony answered all my questions. Then they did a power wash that cleared out all the roots and opened up the pipe. He explained that we had both 4 inch and 6 inch pipes and that they had a linner that would work with both. After the job was complete he sent the camera down again to show me exactly what was done. They had to dig down 4 feet to get to the line and because the sewer was put in a long time ago there were several turns and changes in pipe size that had to be delth with. When they were done they cleaned up and checked that I was satisfied.

If you install your sh*t improperly, and hope the customer doesn't find out, then that is just shady business. Especially when you won't fix what you installed improperly. A warranty covers parts, like a phone or transmission. Negligence by your installer isn't a product warranty issue, it's a training and business issue. It is your reputation! You guys installed my drain line improperly and it failed FAAAARRR before your warranty period ended. It's not only flat because you improperly supported it, but also out of line because you installed it improperly. Then you claim it is my fault because I contacted you about it 3 weeks after your supposed warranty period? Bulls**t! Your product failed during the warranty period. You are liable to fix it or give me my money back. How am I supposed to see something buried in the ground? I trusted you guys! You can't even stand by your service enough to accept that you installed things improperly. This is completely your fault. Your business will suffer because of this.

I am writing this review to help others. I had a VERY negative experience with this firm. It started with an $89 service call and ended up costing me $3700. I had 2 reputable plumbers review the work done. It was unnecessary and poorly done. The pipe they dug up my yard to replace became disconnected when they put the dirt back on it. In my opinion, this firm is unethical. Stay away. Use a reputable plumbing service. These guys just want to upsell you into unnecessary work after hooking you with a low cost service call. Beware if they tell you that you need a liner. Get a second opinion. As you can tell from the response, the owner is upset by my review. Buyer beware of this company. I did sign revised contract after revised contract. I don't dispute that, however the company was not honest about what was going on and when I had other companies come look at it, they were familiar with the scheme that was taking place. Once you yard is dug up and your pipes are taken apart, you are at their mercy. One of the companies that I called actually had an ex-employee of Rooter Drain Expert working for them and he told me ahead of time that the company would soon be telling me that I needed and liner. And lo and behold, the next day they did. I continue to believe that this company is unethical. Irregardless of what was going on in my personal life, I have never refused to pay anyone. They are a very poor, unethical, company in my opinion.

I did not realize that a regular licensed plumber is prohibited from working on sewer pipes under a public right of way (sidewalk) that attach to the city owned main. Only approved companies (Bonded Sewer Contractors) are able to perform this work. I called the Rooter Drain Expert, Inc. Adon arrived and spent over an hour analyzing the job. He used a color camera (clearer than black and white) to show what shape the underground pipes were in. He also used a water detector instrument (like a Geiger Counter that transmits from the camera head), figuring out the best but most cost efficient way to deal with my problem. Even though it was at the end of the day, and getting dark, he seemed to have unending energy and a great attitude. On the appointed day, his team showed up on time and went right to work. Manny, the supervisor, answered all questions clearly and in great detail. They advised me that a liner inside the pipe was the best way to go. This would avoid digging a long and deep trench which could be expensive. One of the men, Luis, didn?t even stop for lunch. Their crews are very well trained and work as a team. As Manny explained, timing is important because the resin in the liner will harden in just 20 minutes and there is no room for error. They were precise and professional. Their finish work was excellent; they cleaned up and left the job site in better shape than they found it. Adon returned a day later to make sure everything was okay. I cannot recommend them highly enough. Their equipment was state of the art. They will give discounts for certain groups and are willing to help out on the price. Their warranty is excellent. They take care of all permits and worked very well with the inspector who came to approve their lining procedures. I am very, very pleased with this well-run company. No more roots, no more sewer back-ups.

I called Manny mid morning, and they were able to come over in just a couple of hours. At the time, I didn't know if it was only the side drain lie or the main line that was blocked. While Manny was sure it was just the side line, after he cleaned out the line, he went on to perform a full video analysis of the main line, just to make sure there were no other issues - all at no additional cost. He was extremely professional, prompt and thorough in his work. He showed me some potential issues with our main drain, but was not pushy and alarmist as other companies have been. I would highly recommend his company.

Manny was amazing. Our sewer line backed up. I called another company out to fix it, but they were unable to clear the roots from our sewer. We live in the hills, and our line has some difficult bends. I called Rooter Drain Expert and they came out within 45 minutes, right on time, and blasted the roots the other company could not. We will eventually need to replace a section of the sewer, and the price they quoted was three hundred less than the other company. Professional. Great rates. On-time. Will definitely be using them in the future!

I HAVE NEVER HAD A MAJOR PLUMBING PROBLEM IN ANY OF MY HOMES I OWN. I WAS WORRIED MY HOUSE WAS GOING TO FLOOD AND WAS GOING INSANE. I HAD LEAKS IN AREAS I WAS NOT AWARE OFF AND MY WATER BILL WAS SO HIGH. SO I WENT ONLINE AND START IT SEARCHING FOR PLUMBERS AROUND MY AREA AND I CALLED SEVERAL AND HAD SEVERAL ESTIMATES AND WHEN I GOT TO THE ROOTER DRAIN EXPERT THEY WERE EXTREMELY PROFESSIONAL. THE COMMUNICATION BETWEEN THE PERSON WHO ANSWER THE PHONE TO WHO SHOWED UP TO MY HOUSE WAS EXTRAORDINARY. THEY DID A GREAT JOB IN THE RE-PIPING OF MY HOUSE ALSO TOOK EXTREME CARE OF MY WOOD FLOORS. I'M EXTREMELY HAPPY WITH THEIR SERVICE. I WILL CERTAINLY USE THEM ON MY OTHER PROPERTIES IN THE FUTURE. THANK YOU.

A team of three to four men worked for about ten to twelve hours to complete the job. They did a fine job and were cooperative and pleasant throughout. We have not had any plumbing problems since then. In the event that we should have a problem we would certainly use their services. I am not, however, qualified to judge how much this work should cost and am unable to make a judgment about a fair price.

The sewer line was backing up on the toilets and showers. After I saw the severity of the emergency, I looked on line and found The Rooter Drain Experts. It was a great experience throughout the process. The receptionist was very nice and sent the technician right away. The technician arrived within the hour. He made the diagnosis and found out the the main line was the problem and had to be replaced. He offered other options, but we decided to make the investment. As a father of three children, I wanted a permanent solution to this problem. First, they opened two trenches and did what they call a pipe burst. The second part was a a liner from the sidewalk to the city line. Very interesting process and it was handled with a great level of professionalism. They have different crews specialized in each process. I was very impressed on how quickly they solve my problem within just a couple of days. Great service.