FencePro

They did two jobs for us in the last seven weeks. They are into a lot more than fencing. They are much more into deck construction and maintenance. They are excellent. There was absolutely no slacking. They were on the job every moment of the workday. They were neat and explained everything that was happening. They pointed out if there were issues that I needed to decide. When they took their lunch it was exactly 30 minutes, and that was it. There wasn't any chitchat or goofing around. They cleaned up the work site every day. I was very pleased.

The work itself was fine. However, the owner was unable to do the estimate himself so sent one of his supervisors. The estimate included a price for a certain number of boards. However, when the team arrived to do the work, it was difficult to decide which boards to replace, since there were fewer boards than needed, but the current boards were in equally bad shape. They ended up going back to the shop to pick up more boards, as well as some beams to bolster the joists, and completed the work well. The issue was with the invoice I received. The supervisor blamed me for changing my mind, so added a charge for the to and from trip of the work team for the additional lumber. However, if their own workers were not clear on which boards to replace, it seems like it was an issue with the estimate of the work. In the end the owner did reduce the total price somewhat, although it did include the additional charge for the travel. The lesson is to have the owner do the estimate and scope out the job.

It came off without a hitch. The whole job was done in one day, and it was done well. We are very still very pleased, two and a half years later.

I was able to get an estimate for the work right away and Tim Garcia explained exactly what they would be doing and how the fence would be built. They were able to come out and do the work the very next day. The workmen showed up as scheduled with all the material needed. They had to go through my house to get to the work area and they were very careful not to bang up the walls and doorways on the way through. They worked very quickly and efficiently and were finished with the job in less than the four hour window they had estimated. They cleaned up the work area and took away the tree trimmings and old fence parts when they left. The fence is solid, sturdy and looks great. I feel they did a terrific job. I am considering having more of my fence replaced and will call FencePros first when the time comes.

They did a good job but they aren’t great on follow up. We spent quite a lot of money on the fence and I think it is important for the person that is in charge of the job to come out when the job is finished to have a look and inspect the complete job but no one did that.

They gave us a very good quote. We would have liked to use them. However, as we stay in a rental property, our landlord has decided not to get the fence installed. They gave us a quote of about $2000. However, they missed certain things while doing the estimate and gave us a higher quote. So, we had to get back to them with it and they had to redo the estimate.

I had a 30 foot section of fence that fell over in a storm. They came out and gave me a competitive and well-priced bid. In one day they tore down the old fence, removed it, and put in a new six foot high privacy fence. It looked great and it still looks great a year later. I am using them now to repair a couple of steps on my back porch, and I called them back specifically because I had such a good experience the first time.

He had a bad attitude. He said that he came out previously and that he was upset because I changed the job specifications and he had no chance to bid on the revised job. I also never received a proposal or a follow up phone call from him.

It went real well. It was very good. Tim Garcia is the owner. He came out and looked at the project and it was done in 4 days. It was really a professional job and quite well done. I would certainly recommend him. The materials were very well selected. I didn't get bids. The price may have been a little pricey, but the job was well done. I would pay a little more to have a good job done.

Fantastic. They removed all the old fences and deck, built the new fences and the deck as well as new stairs. I would hire them in a heartbeat if I needed them again.

Our old, rotten fence collapsed during a storm in January. Tim Garcia responded quickly to our request for a quotation and it was easy to schedule a site visit. He was quite helpful pointing out potential problems and offering solutions. He also offered alternatives of different quality for a replacement. The same day he sent photos by email of examples of their work. His quote followed a short time later. It was easy to reach him by phone and email and he responded quickly to requests for changes to the proposal. He scheduled the work at the same time the quote was accepted and the work was done two days later. The crew of four arrived on time. The foreman reviewed the work with me beforehand. The foreman was very helpful in offering solutions to the unexpected presence of a tree root in the fence line and a tree leaning too close to the fence. Meanwhile the crew went straight to work. The work progressed quickly. The work crew seemed very experienced. The entire job was finished in less than 7 hours. The crew cleaned as they went so the garden was clear just when the work was done. They took care to move personal items out of the way (even though we were supposed to do that before they arrived) did not damage plants or the sprinkler system at the fence line. From start to finish a well run organization.

They only took a couple of days. They used a new procedure that makes the fence really strong so that it won't move. They drilling into the concrete and put steel rods in. The price was reasonable.

Tim Garcia from Fencepro was one of three contractors who bid on the job. We spent a good half hour talking about the project and Tim explained how his team would approach this job. Following the meeting, Tim emailed photos from a couple of jobs that used the same materials in a similar way. After reviewing the three competing bids, we decided to go with Tim and company, based on a fair price and the sense of trust Tim brought to the project. We signed the contract and they started the next day. I'm not a landscape designer - I drew out what I could and tried to describe what I was looking for. So this was not the most straightforward of jobs. In the rear of the yard, we installed horizontal boards of Bankirai fence. On one of the longer sides we used a variation of picket fence in Redwood. For hardscape we had two patios built - one 8'x10' rectangle of full-range bluestone and one 6' round made of black slate. We also had a small Bankirai deck built, a Bankirai step and a Redwood arbor installed. Steve was the foreman on the job. We couldn't have asked for a better partner in this somewhat fluid project. In fact, the entire team was fantastic and put this whole project together in a week of sketchy weather. This also was not the cheapest of projects so we were very concerned about craftsmanship. Fencepro did not let us down. They consulted with us through each step of the process and made sure they were building what we wanted and how. Steve did a fantastic job on the fences, the custom lattice work and the arbor. Jacinto clearly took pride in his stonework. The most important point - the finished job is amazing. It's exactly what we were looking. Take a look at the attached pictures.

They did a great job. From the initial estimate to the actual job, they were great. They showed up on time and worked quickly. They cleaned up after themselves and I would highly recommend them.

They were great they were very good, they were very professional, they came when they were supposed to, they were very clean. They were very nice.

Terrible. First call I scheduled a visit in the afternoon. Few days later I got a call saying the visit would be in morning (when I had another appt). Person on phone was rude, saying that whoever scheduled me should not have given me a specific time, but making it sound as though it were my fault. When the owner, Mr. Garcia came he was very professional and knowledgeable. I asked for two changes (communicating with office staff) in the proposal BEFORE I received the proposal, but then I received 2 or 3 proposals that did not include those changes. Office staff again blamed me. The final estimate I received was after I had already had someone else do the job because FencePro sent the estimate a week later than they said they would, and did not communicate that they were still interested in the job. At one time my email program sent an email much later than I thought it had (several days), so that added confusion for which I am responsible.

Within a few days of our call, they came and gave an estimate. Very congenial and seemed to understand what we wanted. Suggested money-saving alternatives (e.g. not using redwood on the planter boxes but using redwood colored paint instead). One month later we called them to say "yes". They were here within two days and finished the job in 2-1/2 days. Polite and tidy. I think their schedule was light because it was the Christmas season. They gave us an additional 5% off for having the job done before Jan. 1. We are entirely satisfied with the work.

The work was done well and I was impressed with the way that they completed the job.

The owner came out to my property to look at the job but seemed to be in a hurry from the get go. After seeing the property he said he would come back at the end of the week to take some further measurements, but he never did. When I called the office the woman who answered the phone seemed annoyed and said that he would call me when the estimate was completed. I called back a week later and asked again if the owner had completed the estimate. I was told again that she would check and get back to me, and I never heard from her or from the owner again. My personal opinion: I don't know what kind of fences they build, but the way they treat potential customers is very unprofessional. Thumbs down!

I was thinking about doing a Japanese garden and they were only able to do a fence and a deck. They were not able to do the landscaping I was looking for. Although they were very thorough and gave me a couple follow up calls, I just did not want to hire two different companies for the job.

It was a long process, partly due to the requirements of the town for permits. The other was scheduling. Tim Garcia and his company were just great. They do beautiful and top quality work. They were here when they said they would be, and got the sections of fence done within two days. We were very impressed, and are planning to use them for the rest of our project.

After a rep came and looked at the job, it took almost a month to receive a price by e-mail. The office put this down to the fact that they were just so busy. When I paid the deposit, service came in a matter of days. Three men worked on the project which took them 4 hours. I was amazed at how efficient they were, a real team at work. They also removed any debris left over from the job.

I called after seeing their work on my neighbor's property. The owner/estimator is a fair man who knows his business and worked with me to solve a problem with an unresponsive neighbor who has abandoned his derelict wall and fence to me and another contractor who had bailed out on me after I ordered lumber. I knew in ten minutes he knew what he was talking about. We waited out the rains. The office scheduled a work date after I sent in the contract. The foreman and crew arrived on time. The foreman is a gem: A team leader and team member who leads the work and shoulders the hard shoveling. He's sharp and helped me out discreetly when another neighbor stuck his beak in the project. If good fences make good neighbors this crew gets the Nobel Peace Prize. The rest of the team were real pros, too. Twenty feet of retaining wall and fence before they had any lunch. They swept up every crumb of dirt and folded my tarps for me. The fence is a beauty, well built and will probably out live me.

Very professional team. Estimate took a long time to receive, but work was done quickly once contract and deposit completed. Builders were very clean and quick with job.

Waited three weeks for estimator. Then, estimator's written contract proposal did not agree with verbal information given at time of estimate, materials to be used, desired fence specifications. Called office several times for clarification and additional information. Office was unresponsive. Never received additional information.