Albert Nahman Plumbing, Heating, and Cooling

The estimator, Gabe, was clear, low-key, and informative, more than any of the 3 other guys who gave me estimates. The job lead, Mario, was wonderful: attentive to detail, thorough, and just a very nice guy. The other guys on the job were also solid craftsmen and did excellent work. The one issue I had was that Gabe over scheduled a bit, and took Mario away from the project part of two days, which ended up extending the process a couple of days past the initial estimate (6 1/2 days versus 4). But the work was meticulously done, the cost was as estimated (and lower than some of my other bids), and overall I'm very, very pleased.

The crew was friendly, clean and punctual. They were as quiet as possible and organized. However, we were not warned ahead of time that we would not be able to drink the tap water or use it for dish-washing for a few days. We also had to pursue them by phone for a few days to resolve an issue of (minor) damage to our house. The work was done as promised and we are pleased with the result. The workers generally cleaned up after themselves, but left muddy sidewalks after doing trench work in a light rain.

This company arrived on time to do the work. They completed it in a timely manner and did a nice job cleaning up when they were finished. I thought that the price they charged me was reasonable and fair. I would contact them again for any further plumbing needs.

Great! An incredibly considerate and competent crew did the demolishing. The tub had leaked into the dining room downstairs. They were quick, clean and knowledgeable. Then the plumbing crew came in, same story. I got a whole lesson in overflow drains for antique tubs. They were patient, and seemed to enjoy teaching me, rather than being annoyed. The whole repair turned out to be a family affair and fun. How often can you say that about a plumbing job? They will be converting an existing closet into a bathroom for us in the near future. This has been my best find yet on Angie's List. I'm sure there will be more, as I am a new home owner.

I am very happy with my plumbing service. I have used them many times. I feel they are professional and that they do a wonderful job. They wear booties over their shoes and even lay down runners. When they leave you'd never even know they had been in the house. I would recommend them.

I was impressed with the integrity of this company. They could have made this job more complicated and therefore much more expensive than it turned out to be. They were responsive to my questions and I have recommended them to my neighbor across the street.

They show up on time and they are really clean. The people that come into the house (without asking them too) put booties over their shoes. They clean up well after themselves. They subcontract the electrical. He did not do a great job with the kitchen faucet cartridge. It doesn't work that well. I don't know if it's the quality of the product or the installation. I don't know if it was his area or not, as he came to install the water heater. Work on the water line for the fridge was great - fixed it quickly.

The NAHMAN plumber wrote down a list of supplies for me to pick up, and gave me detailed instructions on how to finish the job, and left. He must have spent about 2.5 hours, and charged me only for labor, and then, not for the full amount of time he was there. I went to hardware store and picked up the supplies, then got busy. My handyman friend took pity on me and came back to help me finish the job. By 8:30 that evening, it was done. If this had been a modern faucet, it would only have taken a hour or so to do this, but with old homes, anything can happen and anything usually does! This was a frustrating experience, but I appreciated the Nahman plumber taking the time to explain exactly what I needed to do, and in the end, saving me some cash. The plumber was prompt (he came within an hour of my call), and did the best he could under the circumstances. He was honest and forthright and didn't waste my time or my money.

The guy who did the service was extremely polite and concise. He didn't chit chat at all and seemed to work efficiently. He gave me advice about a few other plumbing issues I have and seemed to be glad to help. He was at my house for about two hours.

Salesman came out on time, seemed very professional and detailed, but he couldn't follow through; gave an incomplete and misleading proposal dropping out some of the scope of the work that I had written out in detail. Probably an honest series of mistakes, but not good. Work wasn't performed in the agreed time frame. Plumber doing the work was just fine. Invoice had to be revised three times (accuracy needed to satisfy EB MUD rebate program). This should have been a simple project but it became a long drawing out experience. Ended up deciding to have another plumber complete other work. I did talk to the owner afterwards; he was responsive and apologetic. So perhaps the problems were just with the particular salesman.

He pulled the P-Trap under the bathroom sink to access the clogged area with a snake and then snaked the line. He replaced two pipes and reassembled them after removing a lot of gunk. He tested the sink and after a large volume of water had successfully drained (quickly), he pronounced us "cured". He also explained that we could join "the Diamond Club" which for around $7 a month, would entitle us to lower fees on all work; and a thorough exam annually of all plumbing systems, with free adjustments to all as needed. It sounded pretty terrific, sign us up!

Pablo was on time, pleasant, neat, helpful and did not waste time. About a week after he reseated the hose, water started appearing again. Nahman sent Pablo back ASAP. He replaced the hose and showed me how if that didn't fix it, the style of the fittings would not allow them to be replaced and I would have to buy a new toilet. The toilet is 34 years old and has other annoying quirks, so it wouldn't bother me to replace it. There was no charge for the return visit.

They go the extra mile! They do excellent work, and provide quality materials. I could go on. I would hire them in a minute.

Excellent. Their quote was highest of the three. But, based on Angie's list and the experience of friends using Nahman, we decided that it was better to pay more and get a "GOOD" job. They were on-time. They told us each day at what time they would return the next day. Good communications. The plumbers were knowledgeable and careful. They cleaned up each day. We were without water for only 4 hours. They removed all the old pipe from under the house plus removed other pipe that had been abandoned and left in-place by previous contractors. They obtained the required permits from the city. The city inspector was pleased with their work. Everything worked as promised. Although they flushed the lines, they did warn us that we could experience "junk" in the water lines for a few days, which we did. We had one shut off valve for the Washer that would not entirely shut off. They came back the next day and put on another valve. The piping has now been in 2 months. No problems.

Every aspect of the job went extremely well and I am very pleased with the professionalism of everybody I dealt with from the Albert Nahman Plumbing and Heating company. Gabriel came out on a Saturday to accommodate my busy schedule to estimate the job. He competently sized up the project and sent a quote via email the same afternoon. Chris arrived precisely at the time promised. The company truck was very nice looking and well organized. Chris got right to work and did a suburb job. Everything looks and works great. Chris put everything back in place and cleaned the work area very well. I was a field service technician and have serviced thousands of customers and was also a service manager; I give the highest marks possible everybody involved at Albert Nahman. I will use Albert Nahman again for my future plumbing needs and would highly recommend their services to anyone. Albert Nahman Plumbing is by far the most professional service company I have ever done business with.

Didn't have part on truck, but went and got it to finish repair.

1. Day 1 went very well; everything done except the vent for the back bathroom. Very good workmanship and professionalism, and the plumbers even signed their work (their names are on the water heater)! 2. I was disappointed that the water heater only had a 6-year warrantee; I realize that I didn't "specify" anything more, but this was not cheap work and I was a bit disappointed. I spoke to Gabe on the phone, and he offered to get me replacement parts (anode rod and thermocouple) that are typically the only thing covered in the longer warranties. However, despite my asking multiple times and his repeated promises, these items never materialized. 3. Day 2, an unmarked truck showed up with workers not in uniform (one of whom did have an Albert Nahman cap) and a huge water heater in the back of the truck. It turns out they had been given the wrong address, and my plumbers were late. Took several phone calls to find this out. 4. Vent extension was deferred to another day.

When I first called, I was able to get an appointment the next day. I was given a two-hour window for the plumber's visit, and he showed up a few minutes after that window was over. The plumber was very congenial and knowledgeable. He worked quickly. One of the parts he replaced was faulty, so I had to call the company back, and this time I had to wait a week for the plumber to return. He replaced the part for no charge. This company has a set charge for various jobs, and I feel as if for this particular work, I probably would have paid less to a plumber who charged hourly.

I called and described the problem to the customer service rep. The 4" threaded collar on my kitchen sink drain was loose and water was thus leaking into the cabinet under the sink. I needed a technician with a large enough wrench to tighten it or to replace it (hopefully with a new gasket). I was told there would be a plumber at my door in 30 minutes or less. He would look at it, price the work, and hopefully fix it. As promised, the plumber was there in less than 30 minutes. Unfortunately he was not equipped to tighten the threaded collar, or to replace it. He said that I had described the problem well, but that he does not carry parts or tools for that! He recommended that I pay him $45 for showing up and confirming my diagnosis and that I pay him $200 to go get a $2 gasket and the right wrench to remove the threaded collar and replace the gasket. I paid the $45 diagnosis/confirmation, but he would not accept the $20 coupon from Angie's List.

A written proposal was provided within two days, I had stressed that I was not in any particular hurry. Upon approval of the proposal they scheduled the appointment within a week. The plumber was very friendly and professional. He took longer than expected in the proposal but that came at no charge to me. One small problem was that he didn't tighten the flexible gas hose down all the way, so what I assumed was the dissipating gas smell was not actually dissipating at all but that was easy enough to fix. I was surprised to discover that they were dispatching a team the next day to patch the Sheetrock that had to be cut out to accommodate the new gas hookup. All in all, a bit pricey but well worth it. Of the seven plumbers I called only two called back and they were the friendliest.

The servicer was prompt, polite, and fixed the problem quickly. He also cleaned up all the detritus from the plumbing work, which was greatly appreciated.

Excellent. The team was prompt. Gabe acted as a contractor, getting the sheet rock guy in first to open the wall. Then the plumbers came in and did their thing, even installing a shut off valve outside to make things all kosher and up to code. They then allowed us a few extra days to install the electrical before the sheet rock guy came back, they really worked with our DIY selves and did a great job. They weren't the cheapest nor the most expensive, but they did everything to code for a fair price. (Others quoted us much more for work that wasn't to code.)

I got Nahman off Angie's List and had no complaints. They quickly arranged for someone to come out and give an estimate. A week later the technician came out and installed the valve.

The plumber arrived promptly as scheduled. I had hoped to take care of all four problems in one afternoon, but I guess that was not realistic. He took care of the sink issues quite effectively. He wanted to drain the water heater to install the seismic straps (and charge accordingly) -- unnecessary IMO.

Very good experience at average price.