Albert Nahman Plumbing, Heating, and Cooling

Well I finally hot an appointment ,then they no show , dispatch said they were going to send email that fidn’t happen then I called forvwhy no one showed they told me they don’t fobswamp voolers

They tried to charge a min $600.00 to fix a shower leak

10/6/2024 - Ongoing Toilet Leak Issue – Unresolved Since February Dear Albert Nahman Plumbing, I hope this message finds you well. I am writing to express my extreme frustration regarding the ongoing toilet leak issue that has yet to be resolved, despite numerous attempts to rectify it. The problem began in February 2024, when my toilet started leaking and refilling its tank every 2 to 4 hours. Since March 18, 2024, I have had five appointments with your team to address this issue. I have paid a total of $545 for a new canister flush valve and a new toilet fill valve, yet the toilet continues to leak exactly the same way it did before. What is particularly disheartening is the lack of communication since August. I have repeatedly tried to reach out via email and phone, but my messages have gone unanswered (August to October). I chose your company based on your good ratings and the assumption that I would receive quality service from a licensed plumber. Unfortunately, my experience has been quite the opposite. I would appreciate a prompt response to this matter and a clear plan for how we can finally resolve the leak. Thank you for your attention to this urgent issue. Sincerely, Andreas

I contracted this company to install a new HVAC system at my property in Newark, CA, back in June 2024. This is my first such project and I needed a licensed company to help manage the entire installation, including getting all the relevant permits from Newark city's building inspection department. I have since been frustrated dealing with this company and my project has been stalled for over 2 months now. First, the company went ahead and started the installation process WITHOUT securing the right permits from the city. When we received a STOP WORK notice due to this, the project manager has been only giving me excuses on why there's been delays. When I enquired myself calling up the city, I found out that they have not received the necessary documentation from the HVAC company for over 4 weeks! My repeated follow ups with my direct project manager have not made any impact. Trying to find senior management of this firm to escalate is also nearly impossible! I will advise against working with this fraud company.

Do NOT hire this company to install a heat pump, or to do anything else on your home, for that matter. Albert Nahman botched the installation of a Lennox HVAC system at our house back in June. The issue is we paid extra for a 2-zone system but the techs weren't capable of installing it, or failed to do so. Now we have a heat pump that makes a constant electrical buzzing sound and two thermostats that don't work. This was almost 3 months ago and I was patient at first. They've missed appts to come fix it. Then they proposed a work-around in the thermostat app but it doesn't work. I keep getting the runaround from customer service. I've spoken to Art and Jessica, they promise to call me back and never do. At this point, we're fed up with Albert Nahman and the Lennox system. We want the entire system removed and to start from scratch with a different manufacturer and installer. Don't hire this company. They don't know what they're doing and they don't treat their customers well.

Albert Nahman PHC installed new AC and Furnace for my house. I like them for several reasons -- 1. At first Tom explained in detail what equipment I need and how they work, and gave me a reasonable and detailed quote at end of the visit. 2. They offer interest free finance. 3. I got free upgrade for furnace when the original quoted is not available. 4. Their installer did good job, and cleaned up afterward. I highly recommend this company.

Do not hire Albert Nahman for sewer lateral replacement. We did and regret it deeply. It took them more than two months--November 2023 to end of January 2024— and cost in excess of $25K. They broke our waterline, our toilets, and our irrigation system. They left the public sidewalk in a shoddy state. To repair part of our irrigation system they have just quoted us another $2800. Albert Nahman, who started and sold the company, is a good guy. Whoever is running the company now is not.

I hired Albert Nahman Plumbing to install a heat pump water heater in July of this year, due to a) their excellent reviews, and b) they are a BayREN authorized installer. To qualify for the $1000 rebate for replacing my old gas water heater, the installer has to be authorized and listed by BayREN. The installation was completed and paid for on July 25th; On July 20th I submitted the paperwork to Albert Nahman’s then-rebate coordinator Diane. Life happened and it wasn’t until early October that I realized I had heard nothing about the rebate status, so I called on 10/4 and was told Diane had left the company and I should talk to the new coordinator, Joyce. I did so, and she assured me that she’d take care of it and should just forward her all the paperwork I'd originally sent to Diane. Which I did. I heard nothing and contacted Joyce again on Oct 10th and then again on Oct 23rd. On 10/30, I called in and asked to speak to a supervisor. Marcus Mosley (General Manager) contacted me and after listening to my complaint asked me to sum everything up and follow up with an email to him, which I sent the same day. Marcus responded that he’d spoken to his coordinator, who would push the rebate further and they just needed to find a picture of the old water heater. “Give me until tomorrow” he said. Tomorrow came and went, and I called and left messages for Marcus several times. None got a response. I emailed him on Nov 9th, which he responded to by saying he’d been busy and would get an update from “Jeff”. Once again I heard nothing and tried calling multiple times to no avail, and sent another email on Nov 16th demanding a response and progress on my $1000 rebate. I also say if I don’t hear back in a week I’m going to look into other options, such as bad reviews, state board complaints, and legal action (which would need to be small claims) And here I am. Stonewalled and ignored. And to add insult to injury, I just found out that BayREN lowered the rebate to $250 in August. I hate writing negative reviews and this is the last thing I want to be spending my time doing, but they’ve left me no choice.

This project needed 2 people. My old refrigerator was extremely heavy. I took a photo and submitted it Angie’s list. I would of thought a large stainless steel fridge would almost impossible to move with only one pro. My only complaint is that my old fridge is sitting outside because it was too heavy and dangerous for the pro to move to the garage himself.

The process was smooth and quick. Ended up having a lot of questions about pricing and the job estimate but they were very open and communicative about what the costs meant and what they were going to have to do. Would absolutely hire again

The first visit lead to cleaning the area around the heater and burners and checking the thermocouple. Sadly that seemed to make it worse. Less than a week later No hot water for over 30 hours till the second technician replaced the thermocouple. All is perfect now. No charge for the second visit. The next step, if needed will be a tankless and their quote looks a bit steep. But I am really hoping I won’t need to go that far.

Can not imagine a better response, starting with my call for assistance, response time and how the technician, Tad methodically diagnosed the problem. We have an obscure kitchen fixture that required service in Feb 2019. Under warranty the problem was easily diagnosed by me, a problem possibly caused by me and a replacement part sent and installed by Albert Nahman team. Problem: I broke the faucet cartridge. Current Problem: restricted hot water flow in this kitchen sink only. Turns out the new cartridge part is now malfunctioning. I called and Tad arrived taking a step by step approach ruling out possible causes: a clog here or there, build up of sediment, or blockage in the lines or cartridge. The company that sells the product got on the phone with Tad and they collaborated on the problem and the tech person gave Tad one more thing to try. After the collaboration it is agreed, problem persisted and therefore that new cartridge part is now malfunctioning and will be shipped free of charge in two days. Thanks to all, who made this possible and I trust we will have Tad here again soon to finalize this fix. BTW, cost of service was less than expected given going rates for such a call lasting in excess of one hour. Another comment, spending time with Tad during the repair was a pleasure to have him explain, collaborate, listen and just chat. Questions on who to call next time, no question who I will call next time. I have read criticism of costs: In the Berkeley area "How much does it cost to hire a plumber? Some plumbers have a minimum fee for a service call. They might charge anywhere from $175-250 to come out and give you a consultation. Plumbers may give you a general service rate of $128-148 per hour when there are a lot of unknowns about a project and they aren't sure how long it will take. Some charge a flat rate for their plumbing services. For example, you may get charged $175 for a sink or drain cleaning, while toilet installation costs $500." Today costs are upfront, same as charges in Feb, $69 to arrive and assess the problem. Here in excess of one hour for $129 minus $25 coupon, total charge $173. I am ok and I expected these costs. If I was in Philly, where I grew up, I could call an uncle or cousin and get a better rate, a family rate. This is going rate for our area.

very professional and knowledgeable

They were really amazing, I really love this company. They were my favorite company and I would not use any companies. They were very professional and well priced.

man did very good job explined every he did as he went along i would hire them again.

My wife and I bought a house a couple years ago, and became owners of a radiant heating systems installed more than 20 years ago. Tony and Damian did a great job of understanding how my radiant heating system works, what repairs were needed/what was failing, and where upgrades were needed. They replaced the pump, both expansion tanks, and the neutralizer. Additionally, they noticed the hot water tank was installed incorrectly, and the hot and cold water connections were flipped. It's amazing the system worked, and it's nice to have a system that's correctly installed (even if it's 20 years later!). Additionally, they secured the expansion tanks to the wall (now required by code), replaced the deteriorating copper pipes connected to the neutralizer with plastic (I'm sure this is code now as well), and re-routed the overflow pipes to the outside (rather than the floor!). You can't go wrong with these guys, well done, they're true craftsmen to the trade.

Tony and Josh arrived when they said they would, stayed the full day, performed an extensive service including specialized equipment and techniques, taking every needed care, leaving the system better than when it was first installed. VERY professional at all times and pleasant people.

They gave me an estimate for the replacement that was way above other estimates. I paid just $69 for the estimate

Extremely well. Nathan is great. I highly recommend him. He was very personable and professional. Went above and beyond the call of duty.

Paid for service person to come out, and the quote they gave was exorbitant. Almost $700 to replace the parts, and nearly $1,000 to replace the whole toilet. The service person was professional and helpful, but the prices were just way too high. Another provider who looked at the toilet said that the kit and valve would cost about $10 each and it would take about an hour to do the fix. I won't use Nahman in the future.

It went great, and I highly recommend them for the quality of their work, I just think $829 dollars to install four valves was a bit extreme. I'm sure there are more reasonably priced plumbers.

It took two visits, I was well informed at every stage.

They showed up, take one look at the job, and told me I need a new heater. Since they were unable to upsell me the most expensive thing possible they immediately left. I had another HVAC company look at the job. They confirmed nothing was wrong with the heater and they quoted me a estimate at a fraction of the price of a new heater. Caveat emptor!

Gentleman was courteous and professional. Pilot generator was replaced and gas valve installed.

Very professional and knowledgeable.