One Hour Heating and Air Conditioning

It was a big job, well done, by a young and energetic crew. They worked very hard and were polite and considerate. My only shock was how much it costs to install a complete new system.

We responded to a "$50 off" card they had previously left on our doorknob. Maybe we should have known better. SoCal Gas had been out earlier to tell us that the heating system wasn't working simply because it needed a new igniter, which is one of the most common and least expensive problems you can have with your heating system. The One Hour technician, Michael, said he would be less than professional if he did not inspect the entire system, so we said okay. After pulling components out and indicating that a number of them needed replacing in addition to the igniter, he went out to his truck to write up an estimate, which somehow took about 40 minutes. He then returned and asked my wife and I to sit with him at the table to review his estimate (oh oh!). What happened next made us wonder if we were dealing with a bona fide company or a criminal enterprise. He began by trying to sell us a maintenance contract. He then starting going through literally thousands of dollars worth of "preventive maintenance" repairs that he highly recommended we do right away. At that point I asked to see his estimate and zeroed in on the price he was quoting for the igniter. Fortunately, we had already done a little research on the cost of a replacement igniter. It is Bryant standard part #41-409 and is available from HVAC suppliers for about $50 (or less). Michael's written quote for this part was $358. He told us that was the company's price and not his. So, we then spoke with someone in his office named Joshua who informed us that this is the sort of price One Hour Heating needs to charge to stay in business. We've decided to use another company.

They first determined that it was low on freon and when they started to fill it with freon they found that the pressure was out of whack so then they found that no filter had been installed by the builder. It had some kind of damage had gotten in, a rock or metal part, and caused blockage. They quoted us a couple of thousand of dollars and we elected to go with a new unit. The repairman came at 6 pm because they had a shortage that day. I had scheduled a tuneup and our air conditioner failed before they came. I told them I didn't want to reschedule because our air conditioner was broken and it was 98 degrees. They had someone come out and he did and he stayed until the guy came to give us a quote and get a new system. Dean was the repairman and he told us an awful lot of stuff before Don came. We sat with him and Dean stayed the whole time. We liked what they had to say so then Dean went out and got us an air conditioner from Home Depot so that we could survive until they could get us a new unit in. They also said that if the little air conditioner didn't help while we were waiting that they would put us up in a hotel which amazed me. I didn't want to do that, it was too drastic for us, and it cooled off that night anyway. The next day was hot. Don said he would call me right after his meeting to see when he had an opening within the next 3 days to install and he called me right after 8 and said they had an opening at 9 that morning and they could come out. They did. It took them at least 6 hours. They found that they couldn't put in the kind of thermostat that they wanted to. They needed 6 wires and they only had 5 so they gave us 2 choices. They could put in a 4 wire for free or they could put in an updated ones that is a remote for your iPhone or computer for $300. We said, no, we would just go with the 4 wire. A little while later they said that we couldn't get the 4 wire to work so we got the upgraded one for free. We have been very happy. We had the inspector out from the county last week and she told me she just loved working with them. They didn't charge any service fees, we just got a contract with them that includes the maintenance fees and the warranty. We have had this problem in our house since we moved in 9 years ago, it's a brand new house, 2 story. All of the air would flow downstairs and would freeze us out and it was loud and wouldn't come upstairs. So we blocked off all of the vents but one and that made it really loud downstairs. Now we have this new 2 fan thing and it runs real low and it's quiet and it balances the temperature and we get to have constant air filtering because the fan isn't too noisy and I need that because I have some allergy issues. I don't know how to compare on price. They did say that if I got another bid within 6 months that was the equivalent or the same kind of deal that they would give me a rebate.

We responded to their $59 service and inspection special. We have 2 split units, 4 ton and 6 ton, they came to service and after inspecting them they wanted about $3,000 or $4,000 to correct very minor problems. The serviceman was polite and professional. He said we needed a new capacitor for the upstairs unit which costs $29 on the internet and they wanted $300 for it. My husband called to complain about the price and was finally able to get the manager to come down to $150 after spending about an hour talking to him. They did not do anything that made the upstairs unit work any differently than it did before. The serviceman indicated the downstairs unit needed to be drained of coolant which they could not recapture and reuse, that the fill inlet was rusted over and would need replaced, that the fan and coils in the air handler were dirty and would have to be taken out and cleaned at the shop which would cost $600. My husband declined all the services--they did nothing to this unit and after they left it ran fine as it had before they came. Concerned that the upstairs unit still wasn't working properly we called another company in who didn't think it needed more work. Coincidentally at the same time we got a phone call from 1 Hour Heating and AC to check up on how they had performed. When I told them we were not happy with their work and had called someone else in they said, "ok, thanks." and hung up. The second man we hired to come out and look at the units said that the fill inlet on the downstairs unit was in fine condition. After that we talked to our neighbors and found out they had thought of using One Hour Heating and AC, but had also had problems with them, especially super high prices. These guys have a real racket going if you know nothing about HVAC and they will take advantage of you by charging exorbitant prices. Because we saw them featured at both Costco and Home Depot we did not think to question their integrity.

I received a card in the mail that said they would provide an air conditioner inspection and maintenance for $79. I made an appointment for June 4 between 9am and 11am. They called around 10am and asked if I could reschedule to between 12pm and 3pm. They said they would waive the $79 fee. (Their advertising says if they are late you do not pay). I said OK see you between 12 and 3. At 3:20 I called them. They said Oh! so sorry! We can have someone come out right now! The only problem was that I needed to be somewhere else at 4pm. So I told them to forget it. They called the next day June 5 to ask if I wanted to reschedule. I didn't have the guts to tell him "yeah if you do it for free." So I declined their offer. I must say however, that I have heard from other people who have used them that they do good work. An acquaintance of mine had a whole house central air/heat system installed and he was very satisfied.

We went to a home show in Paso Robles and spoke to two company representatives about a $59 special on an inspection and tune up. The service person showed up when promised and was very friendly. My concern was with the attempt that was made to upsell us some very expensive repairs which I did not feel were justified or realistic on a home that is only seven years old. The technician performed the inspection and tune up, and we declined the upselling. It appears to me that the business practice is to get in the door with an inexpensive service call and then sell expensive repairs and/or upgrades. No harm done, I just don't care for the marketing approach.

A year ago this company installed in our home a ductless heat pump unit. It never work right because, as we later discovered, it was installed incorrectly. The company promised to redo the job, but every time they set a date to do it, they sent someone else out to "assess" the situation. Finally, they came with a unit that was not anything like the one initially installed. When I rejected it, they told me they couldn't please me and that they would refund my money. Do not use these people--they are in chaos. They tell you one thing and then don't deliver.

The service was good. They were polite, efficient, and got the job done in one day.

The service was fine. They got the job done without any problems.

The service has been very good overall. I’ve never had any problems with them.

The service was rocky at first, but they went out of their way to straighten everything out. They’re competent, polite, and helpful.

The service was really good overall. I do have a problem with my air conditioning unit; there's an issue with the water backing up, causing an odor, however, I’ve had to cancel the appointments. I think they'll be able to repair it the next time they come out.

Give them a call and compare with others. We haven't used them yet, but the estimate went well enough that when we do clean our vents, we'll be using Wighton's.

The service individual was competent and seemed to know what he was doing. He made sure not to track in any dirt in the house and he was prompt for the appointment. They did try to sell me a very expensive air filter.

They were more enthusiastic about selling us a new condensing unit than fixing the existing unit. They used to be a good company but now it seems like they are all about the $$$$

We rent our home and it was paid for by our landlord. They were fine. He explained what he was going to do, and he was very polite. It was just a good experience for us because we did not deal with the financial aspect of it. He showed up when he said he was going too. He took about the same amount of time he said that it would. He was nice and professional. We are actually moving out of the area, but if we were here and something came up, we would call them first than someone else.

During the One Hour quote, they asked who else I was getting quotes from. I believe One Hour knew that if they could not get me to commit that night they had no chance since I had Wighton?s coming out. Wighton?s offers the same brand (Lennox) as One Hour and extremely better prices. The entire quote process from Wighton?s was professional. My advice is to STAY AWAY from One Hour.

It was an unsatisfactory experience they did not respond to a request for information.

They just checked over the system. They were very professional and also came out rite away.

They were very good. They were very prompt, responsive and professional. Their price was a little high. I would use them again in the future if necessary.

I have no doubt that the tech did a good inspection of the A/C and separate heating unit. However, I did not expect this inspection visit to be a huge sales pitch to replace working parts. The tech was more than insistent about replacing the parts because he was trained to sell un-needed parts to people? I will be having an inspection by my Gas Co to verify what the tech said about my heating unit. My utility bills are not high enough to warrant replacements of either unit. All in all, I was not pleased with the sales pitch. My advice is do not be intimidated by the tech's knowledge of things you do not understand. If it's not broken or dangerous, do not fix it.

This company performed exactly as advertised. Their representatives were very knowledgeable, responsive, punctual, and courteous. They made the whole experience extremely easy for us. They were very neat, quiet, and careful in our home. They were exceptionally organized and finished the work right on schedule. They took care of submitting all required paperwork for rebates. (It's too soon to have received them yet, but we anticipate no problems.) So far, the new system seems to be a wonderful improvement. It is extremely quiet, the dust level in the home seems to have declined considerably, and the air seems fresher. We are anxious to see our next electricity bill to see how much we are saving.

The gentleman that came out was very nice and professional. He was very specific about what we needed. He was punctual.

Excellent. This is the second time we have used them and we wouldn't use any other company. They arrive when they are due. Everything about the job is up front so you know what is happening. Took away the old units and gave us credit for the A/C. Everything was clean & neat when they finished. We didn't know that their was a dent in the compressor top, but they did, and made sure it was replaced. We have recommended them to two of our friends and they both used them and are very happy also.

The technician arrived right on time for the estimate. He was very knowledgeable and trustworthy. I agreed to have them come to install the new unit when i wasn't there (it's a vacation cabin). The new unit is fantastic and they left the place spotless. They have a policy of being available 24/7 for repairs, which is essential for a vacation home. If we arrived for the weekend and the unit wasn't working, it would ruin our trip.