Post Alarm Systems

I have used Post Alarm for 20 years and have always been very happy with their responsiveness, their knowledgable service people, and their reasonable (and consistent) pricing. Recently, I switched my phone service to U-Verse, which is a VOIP rather than a wire-based product. I was concerned about how that would affect my alarm monitoring. I spoke to both sales and service people at Post and got an honest answer--it might be OK but they could not guarantee a response if, for example, the internet was down. Since my 30-year-old system was badly in need of an upgrade anyway, I decided to replace it with an up-to-date system, including wireless back-up. While it was a more expensive upgrade than I had originally been considering, I have been very happy with the feataures. I love the keychain fob and it is great to be able to access the system via computer and phone. No more getting to work and wondering if I remembered to leave the alarm off for the clearning woman! The installer was punctual, considerate, friendly and effecient. I have had not had any complaints or problems with the new system and feel very secure that it will work properly regardless of whether there is electricity or a working internet connection.

Post Alarm came and installed a home alarm system, including sensors on all our doors and windows. The most difficult part of the process was getting a person to come out and take a look at our house. After some initial delay in doing that, including the salesperson being late, we were able to arrange a visit. The prices are OK, if not on the higher side of the spectrum. But I felt assured with this particular company based on friends' experiences with them, and the fact that they are a local company that does not farm out their labor to contractors. The installation took several hours. The installers were efficient, thorough, and left the job site clean. The monthly charge is about $30 for the basic monitoring service. Every time my alarm has gone on, I have always received prompt calls - including once when I was on vacation and my cleaning lady accidentally turned the alarm on (and forgot the shutoff code). Post Alarm customer service / dispatch center is about as good as it gets. I would recommend this company highly and have done so with my friends.

I already had a system and they upgraded me. I spent about $600 for the system and I pay about $30 monthly. They are a local company. I didn’t want like a nation wide call center for alarms. I didn’t want a large company with a call center which was not local so I went with them.

I have a long history with Post Alarm. They originally installed a hard-wired system in my house in 1986. The system incorporated a lot of motion sensors that generated false alarms (especially the one in the basement that went off whenever a spider crawled across it). Then, we got a dog who stayed in the house when we were away, which didn't work well. Eventually, rats chewed through some inaccessible wires, and so on. None of this was the fault of Post Alarm, but the system fell into disuse and, eventually, we discontinued the central station monitoring. Then, money got tight and we discontinued the patrol service. Then, we decided to update the system. We called and a guy came out (don't remember his name). He was highly professional and had obviously been doing this stuff a long time. He really knew the issues and the options, and he took his time. This is important, because you really need to consider how you're going to use one of these systems before you install it. Post came up with a proposal to redo the system to eliminate interior motion sensors in favor of expanded perimeter sensors, using modern wireless units. A new wireless central alarm box was included. Existing hard wired sensors were retained where they seemed to be working, but quite a few had to be replaced. Once I accepted the proposal, installation was scheduled for a week or so later. It took TWO DAYS, which seemed like a long time, but the guys certainly seemed to know what they were doing. The guys were okay in instructing us how to use the system. But you need to make sure you understand it before they take off, because the new control panels are COMPLICATED and incorporate alot of functionality the adequate person has no use for. There were a couple of glitches in the first several months that required service calls, but these related to old sensors that crapped out after the fact. Since then, no problem. In general, I've found Post Alarm highly responsive and professional. However, they are by no means inexpensive.

I called the Post Alarm offices in Arcadia to inquire about their service. Within the hour I had received a call from Delbert Campbell, a service representative in my neighborhood. We made an appointment at my home for a consultation. From the beginning of our meeting I felt my family and I were in good hands. He was professional, informative, friendly, and made sure I didn't purchase a system more elaborate than we needed. The entire system was installed in one day by amazing service technicians (aka wizards!). Mr. Campbell made absolutely sure I was comfortable with the operation and has been available to me for all my questions. I couldn't be happier with my Post system, and with the wonderful service I received from Delbert Campbell and his team! Thanks guys!

They provided excellent service. The representative, Delbert, was very professional and was someone who really cares about the clients, and even the way he treats his installation team. He comes with them and makes certain that they understand what has to be done. If he has to do other calls, he’d do that and come back through and even provide lunch for them. When you see someone who gives respect to their co-workers, you know that they are going to be respectful to you too. He did follow up calls to see how everything was going. They were excellent overall and I would recommend them. The price was reasonable, and I would say it was better than the company that we had before. We haven’t had any issues as far as the alarm going off or anything, but their responsiveness as far as setting up appointments and everything else, they were very good at that. We have to get used to the new system because, before we were accustomed to a male voice, but now it’s a female voice and it says a little bit more than the other one did, to alert us when a door or a window opens. We are just very pleased with them and I am really glad that we went with them.

They were on time. They seem like a very good company. They were knowledgeable about their product.

No issues or complaints whatsoever.

I contacted Post and left a voicemail. They responded quickly and we set up an appt. Patrick came out and explained the options and prices. We set up another appt. a week later for installation. Patrick was going to be present for the install appt, but he called the night before to let us know he wasn't feeling well, but would be willing to come out later in the week. After the install we had a lot of questions so Patrick did come out again to help us out and answer our questions. Overall it was a very positive experience and Patrick was polite, professional, personable and was a highlight of our experience.

I like their responsiveness and the fact that they are a local company. They have a high degree of professionalism and the staff is very dedicated. We use them on a monthly basis. They do the monitoring for us.

Very positive experience, beginning to end, and from all parts of Post. Sales/Consultation First off, thanks to Javier A. of Post Patrol for giving me Bruce Fairbairn's card. Bruce is a true professional, gracious, a pleasure to work with, and was there for me in the process, from beginning to end. I was skeptical at first, as I would be with anyone selling me something where the price is not negligible. But Bruce was straightforward, and went over every item with me. There was no pushing, and in fact there was one item which he didn't really think I needed, and I likely don't, but he could see I was firm about having it. My own paranoia. There was another item which he at first didn't think I needed but realized it was a good idea, told me the reasons, and he was absolutely right. Initially, I didn't want to be called, and Bruce respected my wishes. He was also respectful of my flooring and removed his shoes each time, prior to entering my house. He met with me again in person, to go over some pre-installation details. On the day of install, Bruce arrived early so that he could be there when the installers arrived, since I hadn't met them. I am very appreciative of that. He went over everything with the installers, and then came back as soon as installation was completed, to go over the alarm operation with me. True to his word, he stayed until I understood how to operate the system. I had a couple of questions after that, and Bruce called me back right away. Installation Hector and Sal came to do the installation. They are the best. They combine experience with professionalism with very good manners, and got the job done efficiently and right. People doing work on my house is not a comfortable thing for me. But when Hector and Sal arrived, I knew I was in good hands. I had purchased shoe covers for them to use, but they told me they also had some in their truck. Now that's a good thing. They brought a drop cloth which they put all of their equipment on top of, using a small area of my floor. They have experience on their side, they are technically skilled, and did great work on the installation, including testing and programming. They also saved all the instruction manuals and put them in a nice plastic sleeve. And, at my request, they also saved one each of the boxes for the parts. Sal even helped me with a couple of small patches in the wall, which was totally unrelated to the alarm. On top of it all, they are foodies! Also, prior to the installation, I received a call from Post to confirm date and time of installation. Now that's a first. Usually I'm the one calling to make sure someone shows up. Patrol I already have previous experience with Post Patrol, as my neighborhood pays for the service. I've had a few occasions to call, and each time, they were very responsive and helpful. It's a comfort to see the Post Patrol vehicles. Alarm monitoring I've tripped the alarm accidentally a couple of times. Post calls right away and asks the right questions. The people I've spoken with have been great. I highly recommend Post Alarm Systems.

The system and monitoring were fine.

They did a really great job. Started scheduled onsite walk-through with our agent to figure out what we needed which was totally no pressure which I really appreciated. It took two days to do the actual installation which was very smooth. They did a really good job making the system invisible which was important since we really like the distinctive look of the house.

No complaints at all. Initial installation went without a hitch, very professional, and I've only had good experiences with their Techs and Office staff. The monthly fee is now up to $55 with the options I've chosen, which includes a response from Post Patrols. Maybe more than I'd like to spend, but peace of mind is worth it.

Post was very professional and fairly priced. I had spoken to several other companies which were either much more than Post or used inferior products. I was on a deadline for installation and they were very accomodating. Since installation I not had any problems with the monitoring. There are a couple more things left to complete, hopefully they will go as well as the installation.

Excellent customer service, installation, and overall professionalism. I wanted to own my own security system with quality customer service and installation and with no pressure sales and no extended contract. That is exactly what I received.

They had originally put in the alarms. The representative was good. He was already familiar with our system. So when he came in, he knew exactly what had to be upgraded. He gave us a surprise. He said it was going to take 2 days but it took less than 2 days. They were in and out. The system is working to our acceptance and we are happy with it.

Aweful service. No professionism in van nuys ca. stay away for post, especially if you have existing system and just need monitoring. I guess not worth their time.

Bid was very competitive. Salesman was very professional and not a "hard sell." Installer arrived on time and was very efficient. My experience with this company over the past several years has been excellent. Ongoing monitoring and patrol service costs are reasonable.

I received one estimate within a few days as promised but am still waiting on estimates for two other options he proposed. I have placed a reminder call but still no word.

POST ALARM SYSTEMS HAS PROVIDED OUR MONITORING SERVICE FOR MANY YEARS. THEY CHARGE A FLAT ANNUAL FEE AND THEY DON'T CHARGE EXTRA BASED ON HOW MANY TIMES THEY PROVIDED SERVICE WHEN OUR ALARM WAS ACTIVATED. THEY'VE ALWAYS FOLLOWED UP WITH ME TO MAKE SURE I KNEW WHAT HAD HAPPENED WHEN AN ALARM WAS ACTIVATED AND TO MAKE SURE I WAS ALL RIGHT.

I'VE HAD THEM FOR FIFTEEN YEARS. THEY ARE REALLY GOOD. THEY WERE THE ONLY ONES THAT WERE DRIVING AROUND THE NEIGHBORHOOD THAT PROVIDED THE ARMED RESPONSE.

MY OVERALL EXPERIENCE WITH THIS COMPANY IS VERY GOOD. THERE'S NOTHING ABOUT THEM THAT I DO NOT LIKE. THE PRICE IS A LITTLE HIGH, BUT IS VERY WORTH IT. I WOULD RECOMMEND POST ALARM SERVICE TO EVERYONE.

I THINK IT HAS BEEN PRETTY GOOD, I GUESS. THEY WERE NEAT. THEY WERE PRETTY PROFESSIONAL. THEY CLEANED UP AFTER THEMSELVES. THEY WERE ALSO COURTEOUS.

THEY ARE VERY GOOD. THEY DID WHAT THEY SAID THEY WERE GOING TO DO, AND THEY DID IT WHEN THEY SAID THEY WERE GOING TO DO IT. WE LIKED HAVING THEM FOR MONITORING FOR YEARS AND HAVE ALWAYS HAD GOOD LUCK WITH THEM.