The company was very responsive. They returned to make sure the problem was fixed. I felt the company is interested in being fair and responsible.
Description of Work: Repaired leak
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Jeanie B.
06/2015
3.0
roofing
+ -1 more
In January 2015, used them for several different repairs on our tile roof. Very good with contacting us, sending emails and phoning about their schedule. Cleaned up site. April: Called them back out to the house to give quote on tile removal for kitchen remodel, work to be done in June: came out, gave us quote, I signed contract, they lost the paperwork- scheduled us for July 22nd. That doesn't work for our kitchen remodel and they knew June was the target date. Now we are frantically looking for a roofer. I will never use them again (unless I have to take advantage of their warranties) and will share our experiences with our friends and neighbors.
Description of Work: Repaired 3 different areas of tile roof that were leaking. Seem to be staying dry so far.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$15,000
Response from Roofsavers Locke Roofing
I am sorry you are unhappy with our service. I am aware that we have worked for you several times in the past including January. We have record of a contact you made with us in April but do see a record created in our database in March for this remodel. There was a conversation that you and my estimator had with regards to a remodel on March 5th, You were going to clarify with someone, presumably your remodeling contractor and get back with us, but there is no record of your call back with parameters of what we were to expect with regards to any remodel. On march 10th you called, but asking for a bid to correct a leak inside the front door however and that was completed in April. From our records there was never any remodel work mentioned again and there was never a proposal written until just the other day. Again, I am very sorry that you are disappointed with our company. We keep very thorough records of telephone calls and proposals in and out to eliminate just this kind of mis-communication. I hope your new contractor can accommodate your time frame.
Thomas M.
04/2015
5.0
roofing
+ -1 more
Excellent, it hasn't leaked since. They gave me an estimate and scheduled the time that they could do it, and showed up on that day, and finished the job in the time they had allocated to do it. It was the same price that they had quoted, there were no problems, and I was quite happy.
Description of Work: There are about 5 areas that they had to remove the tiles and repair the under lining of the roof. They also had to repair some of the plywood under that as well.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Ian W.
04/2015
5.0
roofing
+ -1 more
Very professional. Arrived on time. Did everything we asked for, and more. Comprehensive work.
Description of Work: Repaired roof. Fixed roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Teresa G.
03/2015
5.0
roofing, skylights
+ 0 more
They were very professional. They wore uniforms and were clean cut. They were respectful.
Description of Work: Roof Savers Locke Roofing found a leak on my garage. They also found a problem with my air conditioner. They also replaced a skylight and drainage.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
SIDNEY R.
02/2015
5.0
roof cleaning
+ -1 more
The experience was good because their service was prompt and the prices were fair.
Description of Work: Roofsavers Locke Roofing checked that the sealing around the pipes underneath were good and replaced the shingles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Jim Z.
12/2014
5.0
roofing
+ -1 more
Excellent job overall. The roof has been repaired and doesn't leak now. They provided prompt quotes. Then scheduled the appointment. They showed up on time, were courteous, cleaned up when finished, and did quality work. I would hire them again and recommend the to others. Excellent work overall!
Description of Work: Repair roof leak on porch
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Elwood D.
10/2014
5.0
roofing
+ -1 more
Estimator was on time. I asked for a report on current condition of our flat roof. He said all vents and duct work could benefit from resealing, scuppers could use chipping and resealing and apply new titanium paint over all new work. Otherwise roof looks good for a few more years. Estimator showed me where the vents needed attention and I agreed. Also pointed out some minor buckling along some joints, about 1 inch wide and high. Explained this is not a sign of anything bad underneath but advised me to monitor each year. Tiny cracks in paint along seam will be first sign it needs attention at which time they can remove existing seal, apply rubber patch and reseal and paint. Agreed to have work done on what is needed at this time. Made appointment for about two weeks later. Workers arrived on time. Courteous, clean, entirely professional. Explained what they were doing and why. Very good work in all respects, cleaned up everything when they left. Very satisfied.
Description of Work: Chip and reseal 9 scuppers, all vents, pipes and HVAC ductwork on flat roof. Clean and coat with titanium paint all new work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Keith B.
09/2014
5.0
roofing, roof cleaning
+ 0 more
Took a bit of time to come out due to heavy booking after some storms in the area. Came out as scheduled, returned next day to finish job. So far, so good. Roof looks solid, no issues thus far. At this point would definitely patronize again if (hopefully not) the need arises. Angie's list discount made their already good price even better. Referred them to a neighbor who needs some similar work done.
Description of Work: Fix blown-off roof tiles
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$822
Response from Roofsavers Locke Roofing
I'm Sorry it took so long. Unfortunately monoons are like that here. For us, It is kind of like working in the mall at christmas time! Joe Locke Roofsavers Locke Roofing
Philip T.
08/2014
3.0
roofing
+ -1 more
We waited 2 weeks for them to show up. The day before our appointment, they called and postponed for several more days. On the morning they were to appear after the postponement, they cancelled. We did not reschedule.
Description of Work: Was hired to repair broken tiles and spruce up tile roof.
Rating Category
Rating out of 5
value
4.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0
$800
Response from Roofsavers Locke Roofing
Mr [Member], I am very sorry that you were frustrated with my company. I had trouble finding you in our database but I found your record under a different address. On 6-27-14 My inspector talked to you and emailed you a copy of the proposal. Two hours later you called and asked us to schedule the job. On 6-30-14 My scheduler left a message for you with a schedule date of 7-16-14 and emailed you another copy of the proposal with a packet of papers requesting you sign the proposal authorizing the work. On 7-16-14 my office called you again and left a message that all work was bumped one day due to weather and that we had yet to receive a signed contract. The following day my scheduler called again to let you know if you wanted the job rescheduled we would need a signed contract but you told her to cancel the job instead I'm sorry you were disappointed with our service. We work very hard to accomodate everyone but we cannot work on private property without someone authorizing the work in writing Thank-you, Joe Locke Roofsavers Locke Roofing
Marcee K.
07/2014
5.0
roofing
+ -1 more
Two professional and kind men, Antonio and Hugo, came to the house within 3 hours of my call to Roofsavers. They fixed our roof and came back the next day to paint the area of repairs with kool kote. I was suprised that they got it all done, on a fiercely hot and humid day. Just in time, it rained HARD last night and we were dry inside -- no leaks! This company stands behind their warranty and service. We need a new roof but are so glad to have hired Roofsavers to take care of the leaks as we budget for our new roof. Thank you to Antonio and Hugo for their hard work and their genuine concern for our family.
Description of Work: We needed a roof warranty on our new home prior to purchasing it because it is a 22 year old flat roof. Of course, it has had 3 leaks during the recent monsoon rains.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Diana M.
05/2014
5.0
roofing, roof cleaning
+ 0 more
Exceptional communication from start to finish. Very detailed estimate and description of work to be performed. They scheduled the work, and reconfirmed it a few days before it was done. The workers introduced themselves, explained what their process was and made sure to answer any questions we had. They took precautionary steps to protect our property. It was a two day job. The work was done very professionally. Both days the workers surveyed the entire perimeter of the house looking for debris or any required clean-up. This company gives a person confidence that things will be done right.
Description of Work: Provided scope of work, estimate for roof repairs and recoating on a flat roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Teresiana Z.
05/2014
4.0
roofing
+ -1 more
It wasn't great. I had to have them come back out and the roof leaked. It wasn't great. In the end I am satisfied, but there was a lot of stuff in the middle that wasn't good. That's the thing with these things, you don't know if the work is good. I don't know. I didn't get on the roof and look.
Description of Work: I used Roofsavers Locke Roofing did roof repair for me.
Rating Category
Rating out of 5
quality
3.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$1,000
Ray S.
04/2014
5.0
roofing
+ -1 more
Antonio and Hector arrived around 8:30AM. Antonio gave me a summary of what they were going to do and immediately went to work. The noise was minimal (my wife slept through it all!). Upon completion Antonio gave me details of the job, pointing out where the leak was located and what action was taken. He assured me the leak into me ceiling was repaired. There was no trash or any evidence of work performed on my property. These guys are true professionals. I called their office to pay my bill with a credit card and found the rep very gracious. She noted the 5% Angie's List discount of $63.65, which makes membership very worthwhile!
Description of Work: Removed 8' X 8' of roofing (tiles and paper), applied sealant to area where roof leak was originating, repaired hole where water was leaking into ceiling and re-covered roof area with paper and tiles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,203.35
Gay R.
04/2014
5.0
roofing, skylights
+ 0 more
Was very pleased with the exception of the skylight issue. Have used them in the past with the old roof and thought they did a good job at that time as well (sometime in the 80s).
Description of Work: Repaired, sealed and coated our roof; said it had been well maintained and we would not require a new roof as others had implied. We have since had heavy rains and roof where repaired has not leaked. Only problem we are continuing to have is around our skylight and they are scheduled to come out see about that.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,550
Evelyn K.
03/2014
4.0
roofing
+ -1 more
They came in on time. They did the work and I think they went above and beyond and they didn’t charge anything extra. I just recommend them.
Description of Work: For roofing I used Roofsavers Locke Roofing.
Rating Category
Rating out of 5
quality
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Joseph M.
03/2014
5.0
roofing
+ -1 more
I requested an appointment to inspect the roof for coating and general condition. They arrived as scheduled, and were professional. They said the roof did not require any work or coating at this time. It's refreshing not to get a sales pitch. I understand why others have recommended an trust them. Will use them when I need coating or a repair
Description of Work: Inspected roof
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Phyllis I.
02/2014
5.0
ceramic tile, roofing
+ 0 more
Alberto and crew arrived early and begin working immediately on the roof repairs. He was very pleasant to deal with. He and his crew member finished the job before noon. I reviewed everything on the contract that had to be done before issuing payment, and he assured me that the task were all performed. I did a walk around later to see the parts of the roof repairs that were visible , and found everything to be in tact.
Description of Work: Replaced 10 cracked tiles, re-mortared 5 barrel ends, installed a missing 5 inch storm collar, re-secured a few slipping tiles along the hip line of the roof, applied silicone to a few exposed nails along the ridge line of the roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$375
Anthony H.
01/2014
5.0
roofing
+ -1 more
The repaired a portion of the roof instead of me having to replace the entire roof. I was unavailable, so I had to work through their office. They were very accommodation with everything including method of payment. Love them!!
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$720
Art S.
01/2014
2.0
roofing
+ -1 more
We replaced the entire roof. I believe Locke was busy and did not wish to undertake a whole roof, so did not give an honest inspection. I was also told by their inspector that an entire roof could cost as much as $20,000. We replaced our roof for $8000. Hmmm. Locke was more interested in managing their work load than meeting our needs.
Description of Work: We asked for a roof inspection and that a couple of leaks be fixed. I was concerned that we should get a total roof replacement, and asked that Locke inspect thoroughly so that we could do the entire roof if needed. The person they sent reported that our roof was fine, and did the leak work. Within a couple of months we had some more problems, had the roof inspected by another person, and was told the entire roof needed to be replaced as the paper under the tile was shot. We looked, it was.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0
Response from Roofsavers Locke Roofing
I'm sorry you were disappointed in our service. As the name "Roofsavers" implies, we are a roof repair company. We do not generally install new roofs. In fact we never install new roofs unless it is a building of historical significance, particularly difficult that no one else wants to take on, or I believe it would be fun to do. On the other hand if you know you want to install a new roof my best advice is to call a contractor that installs new roofs as a normal part of their operation.
Jana M.
12/2013
5.0
roofing
+ -1 more
Excellent service and communication via email and telephone. Ricardo gave us estimate and explained what was going on with the roof. Very clear. Reasonable price!
Description of Work: Repaired roof and applied coating.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$845
Marilyn B.
12/2013
5.0
roofing
+ -1 more
Have done business with them in the past and they've always been great to work with, on-time, and professional.
Description of Work: Will be accepting their proposal to repair leak on our porch roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jim H.
12/2013
5.0
roofing
+ -1 more
Very thorough, professional and neat. Really took their time to do the job right.
Description of Work: Repaired tile and flat roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$950
Jane F.
12/2013
5.0
roofing
+ -1 more
Roofsavers Locke has been awesome to work with. They've been on time and professional for estimates and actual work. We had a miscommunication, which wasn't really anyone's fault, and without hesitation they resolved the problem. We would highly recommend Roofsavers Locke to anyone who needs roof repairs.
Description of Work: Roof repairs
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Kent M.
11/2013
5.0
roofing
+ -1 more
This was a fantastic experience. The inspection and quote was delivered on Thursday ... as was the call for a quote. Workers (3) showed up on Friday morning at 7:30 and worked furiously and finished the entire job by 11:00am. They power washed and dried the entire surface first. Applied a high quality polymer (white) that showed superior qualities. All pipers were resealed. 1/3 of the roof was coated twice where water had pooled. The rest of the roof had a single coat as quoted. The evaporative cooler was removed from the ductwork, mounted on 4 legs and sealed at the interface. Most excellent workmanship.
Description of Work: Resurfaced a 1000 sq ft flat roof and 2 sides of a parapet. The quote was for one coat, resurface all roof pipes, build a cooler stand and seal the duct work with same. The quote as 2/3 the cost of other bidders.
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Service Categories
Roofing,
Skylights,
Roof Cleaning,
Ceramic Tile
FAQ
Roofsavers Locke Roofing is currently rated 4.7 overall out of 5.
Sunday: Closed
Monday: 7:00 AM - 3:00 PM
Tuesday: 7:00 AM - 3:00 PM
Wednesday: 7:00 AM - 3:00 PM
Thursday: 7:00 AM - 3:00 PM
Friday: 7:00 AM - 2:00 PM
Saturday: Closed
Roofsavers Locke Roofing accepts the following forms of payment: American Express,Check,MasterCard,Visa