Roofsavers Locke Roofing

Great company to work with, fair pricing and excellent communication through the entire process. The crew worked quickly and efficiently and addressed any concerns that I had and did a great job!! They also made sure to leave the job site clean. The company was even able to complete the work a month earlier then originally scheduled.

It didnt. Roofsavers has been a nightmare. I cannot stress enough how upset I am right now. We got an inspection prior to buying the house in December. We booked their services in January for April. All of that went fine. I got multiple reminder calls to confirm the appointment, plus someone stopped by about 2 weeks before to view the roof before the work. In NONE of those reminder calls did they let us know that the gutters have to removed and they will not do that work. It is a single line buried in the proposal I got in December that reads "gutter in front to be removed/re-set by others." They sent not one but TWO documents about preparing for roof work, and they mention everything else I was reminded about (power available, water available, cars out of the way) but NOTHING about gutters being removed. I listened to my reminder voicemail from Thursday again - it says the same - have water/power available, cars out of the way, access to all sides of the roof but NO reminder about the gutters. Yes, I understand I signed the proposal that has one TINY reference to removing the gutters, I cannot dispute that. But now the workers are here, they can't start work. I was told to call a gutter company who, surprise surprise, has no availability until JUNE, and what am I supposed to do? If they had given us ANY reminder about the gutters we wouldn't be in this situation. I waited 90 days for this roof work and now I am at a standstill. Roofsavers, get it together. If you're going to send out documents about preparing your roof for work and removing gutters is VITAL, you MUST include that in your paperwork. One small line in a proposal I got 100 days ago is NOT sufficient for such important information. You took the time to call me and remind me about power/water access, but NOT gutters? Absolutely furious with the customer service from this company. They could have added a simple reminder about gutters and made it clear they won't do that work and all of this could have been avoided. Now I'm stuck with a roof that needs work, they can't do the work, and I'm just raging mad. If they can't handle something that simple, can you really trust them to do work that is quality on your roof? I don't think so. We'll be looking for another roof company to do our necessary work. I called to complain and I was completely blown off. They put all the blame on me. The supervisor was completely rude and not at all apologetic. I asked if I could please provide feedback because I felt like they had failed to make it clear the preparation steps we needed, and he was completely unwilling to work with me or listen to me. This company needs to go out of business. I would give them zero stars if I could.

They did a good job. Tony and Hector were excellent to work with. Nice guys and they kept me informed of their progress.

Based on the listing on Angie's list and reviews showing ROOFING, I contacted this company about a new roof. They contacted me immediately saying that they don't do new roofs only REPAIR. This may not be the company's fault, but is a waste of users' time.

Office set up appointment for an estimator. Estimator showed up on time. He found a tile that had slipped and placed it correctly at no charge. He said he would put an estimate in the system so that if the problem recurred I could call and schedule work, but indicated that probably his action had resolved the problem.

Very professional from start to finish!

Arrived on time; fast and professional

After many roofers who worked on my home I settled on Locke Roofing. Why? They do good work and stand behind the work that they do. Their price may not always be the lowest but quality work is done and for that peace of mind, they are worth it. They are courteous and punctual and go out of their way to correct the problem. Rafael, the roofing inspector for Locke Roofing is so very knowledgeable and knows his roofs. I feel complete confidence in him. An excellent company with high standards that employs only the right people working for them. I wouldn't hesitate to call them again because I know that I can depend on them. Thank you Locke Roofing!

Excellent. Freddy, the estimator spent a lot of time on the roof to be sure there weren’t other problems. The process was explained to us in detail and all questions answered. The work was done professionally. We were very pleased and will use them again if ever needed. We would highly recommend them.

First of all I would like to say how pleased I was with the entire experience from beginning to end. The bid was very reasonable considering the amount of work and the difficulty. Jose ( the foreman) and his crew showed up promptly each day and worked extremely hard to complete the work on time. Jose always took the time to answer any questions or concerns. The repairs that were completed were done better than when the house was originally constructed 17 years ago. The work area was left clean when the job was completed. Overall, a great job!!

They showed on time, explained everything perfectly and completed the job to perfection!

I cannot say enough good things about this company! First, we had them out to do some pre-inspection roof repairs on our home before we listed it for sale (so we wouldn't have any surprises later). I had called 4 roofers, and only RoofSavers came out on time, bid the work I requested, and sent a proposal within one day. After hiring them, they showed up on time and completed the work as promised. The next month, when it rained 4 days straight, we had a first-time-ever leak in our attic (which we attributed to having 4 roofing companies moving tiles and messing around up there a month before), and RoofSavers came out as a courtesy to do the simple fix. (It was not even an area they had worked on.) Problem solved! When our buyers had their own roof inspector out 2 months later and he listed general areas that he felt needed to be repaired--almost like he was trying to find SOMETHING to put in his report--RoofSavers stood by their initial inspection and the work they performed and prevented us from having anymore out-of-pocket expense. This company was polite on the phone, bent over backwards to help us in every situation, and had a good work ethic.

A huge waste of time. This experience makes me doubt the usefulness of these reviews on Angie's list. They made me wait a whole month for the estimate. The estimator first told me that they need to fix the whole area / corner of the roof, but cut down the area needing repair significantly when I showed him the pictures from the previous repair 8 years ago (about 1/4 of the area that he said need to be replaced). Then, I was told that I'd get an estimate by 4pm that day. Nothing happened. Called on the next day, said it was emailed to me. Still nothing. Then the next day, I had to call again, and got the estimate over the phone for about $1000. My last repair was between $300-$400. Roof is the kind of thing that "no need to fix unless broken", but obviously great for making money on. What ****** me off the most was the fact that they tried to get me to fix that whole area of the roof when no repairs are needed! I would have said yes if I didn't have the photos from the previous repair.

We've used roofsavers in the past. They're consistently excellent. On this occasion, we needed to patch two holes in the ceiling: Comcast had run a conduit through the roof, and since we got rid of Comcast, we wanted to get rid of the conduit holes -- why there were two of them is a mystery that only Comcast could answer. Antonio showed up on time, explained the work that he was going to perform, and performed it. After he was finished he asked us to take a look and confirmed that the work was performed as described. Flawless work. Antonio was super-polite and friendly in addition to being a total pro. We will use Roofsavers whenever we need any work performed on our roof.

When another contractor reported cracks in the elastomeric coating on our roof, I asked Roofsavers to look at the roof and provide an estimate. Roofsavers inspected the roof and reported that repair was not needed at this time. There was no charge for that assessment. I would definitely call on Roofsavers in the the future when a repair is required.

The work was very well done, on time, and the workers were very pleasant to deal with.

After home inspection in September, the roof needed many more repairs. I was charged an additional $1700. I would never use them again.

Lead to a complete reroof that this company does not do. Clay tile roof section repaired.

Excellent workmanship, top quality personal. Professional, polite, prompt & helpful

Work that was done looks good. Everyone was very professional.

They arrived on the day & time we had set aside for our 1st appointment with them. The quote was emailed to us the same day & we signed & faxed the contract back to them. The day of service they arrived early, worked all day, & performed excellent service on all tasks...they were a friendly, professional crew...I would use them again...I highly recommend them!

gave estimate mailed contract and date work would be done. Came on time. Work finished same day.

They were professional, courteous, clean and friendly.

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everything went as proposed and on schedule