Somehow things got mixed up and they were not able to come and fix the door. I spoke with Jared later and he apologized profusely for the mix up and was very intent on trying to fix the situation. I greatly appreciate their effort to try and fix the mix up and correct the situation, not enough businesses take a mistake that seriously and work that hard to make it right. Though I didn't have the opportunity to have them do any work for us I now know that in the future there will only be one place I will call for windows and doors because I know full well how much they strive to do the job right.
Description of Work: I called to have a commercial door fixed. They sent out someone the next day to look at it. The rep was within the time frame, looked at it and knew what needed to be done. He said they would need to order the part and they would get me a quote and come back to fix it.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Shannon B.
08/2014
5.0
doors, stucco, replacement windows
 + 1 more
Wow! Talk about fantastic service from beginning to end! We wanted to replaced the low quality "builder grade" windows in our home with high quality fibreglass windows. Based on reviews on Angie's List, Open EnClose was one of the suppliers we contacted. The Sales and consultation step, with Jared, was highly professional and no pressure. Jared was very knowledgable about the products on the market and patiently answered all of our questions and provided comparative information. He arranged for us to view products in the Open EnClose showroom, and to spend some time at the window manufacturer's showroom, with their product specialists (we went back there twice!). After much deliberation, we settled on the windows we wanted (Pella brand - love them!), and the sliding glass patio door. The patio door we chose is a supplier that Open Enclose deals with, but not often. So, we did did visit that door manufacturer's showroom and were given specs and a quote for the door system (multislide) we wanted. Here's the interesting part...the specs given by the "manufacturer" store were all wrong (the size quoted was too small) and their price was no better than the price quoted by OpenEnclose! Jared made sure everything was right and we absolutely love our new patio multislide! Installation was a "breeze", even thought I was worried about the mess and damage that could happen with this big job. The main installation crew, led by Louis, arrived on time, carefully covered any interior areas that might get dusty, were very mindful of the exterior of the house and simply a very nice group of guys to have in your home for 2 days. Great care was taken during the installation and, once it was done, there were hardly any marks around the windows on the inside of our house - just a few dabs of touch-up paint and we were 100%. Once the installation was complete, Louis walked around the interior and exterior of our house with us, and we inspected each window and received operation, care & maintenance instructions. Our home is stucco, so the day after the window installation was complete, the OpenEnclose stucco crew arrived...there was a lot of patching to be done! I am incredibly fussy and I was skeptical that the big patching job around all of the windows could be done to a standard whereby one would not know that it had ever been patched. Boy, did they prove me wrong - beautiful work and the stucco crew are craftsmen and artisans in their own right. Open EnClose has a painter that they recommend, who we contracted to paint the stucco patchwork. Another craftsmen, a true professional and a real gentleman. Now that the job is complete, there is no indication, from the inside or outside of our home, that the new windows were not in our house from the beginning - that, I'd say, is excellent workmanship :) A very special "thanks" and shout-out has to go to Karen in the office. She became my "go to" person and, over the course of this project, she quickly and clearly communicated with me via email, was always extremely pleasant & helpful on the phone, and never hestitated to find me the answers to my many questions. I would abolutely recommend Open EnClose for any window or door purchase, installation or service. We are COMPLETELY satisfied customers!
Description of Work: Provided and replaced all windows in the house plus the sliding glass patio door & screen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$18,000
Response from Open Enclose LLC
Thank you for your rating and the acknowledgement of our staff and crew. They were pleased to hear how you felt about their work and said it was a pleasure working with you on this project as well. We look forward to future business opportunities.
Ruth T.
06/2014
5.0
doors
 + -1 more
Very well. Punctual, professional, followed up after install
Description of Work: Replaced a broken window
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Michael F.
06/2014
5.0
replacement windows
 + -1 more
very well, were quick, precise and professional.
Description of Work: removed broken pane, prepped area, and placed new window pane, calked and cleaned.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
Tim M.
05/2014
5.0
replacement windows
 + -1 more
Openenclose was a great place to do business with. They were always very friendly and helpful. The job was done timely and with the least amount of inconvenience to me. I got a lower price quote from another company but after hearing how they would install and how Openenclose would install I understood why there was a difference in price. They did not cut any corners and I am very happy with the results. They even went out of their way to put off the slider replacement until after the humming birds who were nesting on my patio were gone. I have one more room to do and will definitely call them.
Description of Work: Window and slider replacement.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
louise K.
12/2013
4.0
stucco, window treatments, replacement windows
 + 1 more
The quality of workmanship was wonderful. The window has excellent energy efficiency. The stucco person was excellent. They cleaned up the area after they finished. Instructions could have been in greater detail and the installation worker came later than he had stated. He did not call to say he would be late until after the time had elapsed when he should have arrived. He did arrive shortly after the time period that they had given me.
Description of Work: Installed 1 Pella triple pane window with mini blind. Stuccoed the area that had been disturbed in the process.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$2,300
Patricia D S.
11/2013
5.0
doors, egress windows, replacement windows
 + 1 more
I was extremely pleased with their professionalism and promptness. The crew, Johnny, Gabriel, David, Andrew and Luis were all professional and pleasant to deal with. They cleaned up all the debris left from the installation. They went about their jobs and finished on time. I had a great experience with this company and would recommend them to my friends and neighbors. The windows look great and I should've done this years ago. :-) I'm glad that I used Open Enclose for this project.
Description of Work: Open Enclose replaced all the windows and patio door in my house. Including removing my wrought iron security coverings on all my windows and patio door and then replacing them once the new windows were installed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,400
Diane W.
11/2013
5.0
doors, glass repair, replacement windows
 + 1 more
Rick Lambert the Service Manager came to my home to give me an estimate, which was very fair. But he went above and beyond when I mentioned that my French patio door was not shutting properly. I asked him to add that repair to my estimate. He went out to his truck to get something, and when he came back he had his drill, and he fixed my patio door on the spot in about 5 minutes, and at no extra charge! He would not even accept a tip from me. He went above and beyond, as did the two installers who came to my home to install the new glass. I had another window that was sticking, and they fixed that problem in a flash, and didn't charge me any extra. It is very rare today to deal with a company that truly goes above and beyond in customer service. I highly recommend Open Enclose.
Description of Work: They replaced glass panes in two windows in my home.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$338
Jennifer T.
11/2013
5.0
replacement windows
 + -1 more
Open EnClose was easy to contact and set up an appointment to come out and give us an estimate. The salesman arrived on time and was very professional. He gave us a written quote for the job and we set up an appointment to have the work done. On the day of the install, they were very accommodating when I called that morning to see if they could possibly arrive sooner than scheduled, as I had an unexpected meeting to attend at the time I was originally scheduled to have the windows done. The two window installers came early for me, got the work done quickly, professionally, and well. We are extremely pleased with this company -- this is the second time we have worked with them and we would absolutely use them for any future window work.
Description of Work: Cut and installed 4 single pane glass windows in our master bedroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$225
Lynn F.
09/2013
5.0
doors, replacement windows
 + 0 more
These guys did a fantastic job. Their attention to detail is phenomenal. The doors are perfectly aligned, they insulated the gap between the door frame and the house structure, they made sure all the trim aligned perfectly, and they sealed everything up. They then finished the job by cleaning everything up, and making sure I understood how the new locking system worked. They were not the least expensive quote I got, but they were more than worth it! I can not recommend them enough.
Description of Work: Provided and installed new entry and patio doors
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Michael M.
08/2013
4.0
replacement windows
 + -1 more
The fogged windows were installed at the time the house was built by a different company (not Open Enclose). Under warranty, the manufacturer supplied replacement dual-glazed sealed glass units, but no labor. I hired Open Enclose to do the install since two of the windows were too big and heavy for me to do it myself. The installers had no trouble installing the two small glass units, but the big glass units weighed about 200 pounds each and were a challenge for them to lift into place. Also, the manufacturer had cut the two large glass replacement units slightly too big (by about 1/8 inch) and so the insides of the wooden window frames needed to be trimmed to allow the glass to fit. This I told the Open Enclose installers ahead of time, and so they charged additional "by the hour" labor for that part of the installation. However, the installers did not bring the appropriate woodworking tools as they said they would, so they had to improvise with the tools they had and a chisel I loaned them. It took them extra time, but they made it work and got the windows in. They did reduce the "extra labor" charge because they did not have the correct tools. So far I am generally happy with the way it turned out; it will be interesting to see what happens to the glass over time (if it lasts without cracking), as with the tools they had, they were unable to trim enough wood from the frames, so the glass was quite a tight fit into the frames. The crew arrived over an hour late and did not call until after they were already late. I would use them again, and in fact have scheduled them to install a shower door
Description of Work: Replace glazing (glass) in four fogged windows, two large (approximately 5 x 6 foot) fixed windows and two small awning windows.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0
Yes, I recommend this pro
$600
Kaci B.
08/2013
5.0
replacement windows
 + -1 more
The only problem that occurred is when they came the first time to install the window, it wasn't the right size, so they had to order the right one and come back. They were very nice and professional, I would definitely use them again.
Description of Work: Replaced a large window
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$470
Jennifer J.
07/2013
5.0
replacement windows
 + -1 more
We got estimates from a few companies. We wanted to go with them because of their high rating on Angie's List but their bid was a bit higher than what we were ok paying because we were doing minor repairs so we could sell our house. We let them know we had a lower bid and they met us in the middle price wise. The technicians were not on time but were not super late. Definitely was not a big issue. Work was done quickly and no issues after installation. Would definitely use them again and recommend them.
Description of Work: Replace 5 windows with failing seals.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$800
Ralph D.
07/2013
5.0
doors, replacement windows
 + 0 more
Replaced a shattered sliding door, the stationary side. Also replaced the sliding part of a shattered window. No cleanup was necessary on our part. They were on time, and conducted the replacement in a professional manner.
Description of Work: Replaced a shattered sliding door, the stationary side. Also replaced the sliding part of a shattered window. No cleanup was necessary on our part. They were on time, and conducted the replacement in a professional manner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Philip K.
07/2013
4.0
replacement windows
 + -1 more
I missed the voice message that they were pushing up their arrival time by 6 hours. In any case, I had never agreed to that and they did it anyways. That just killed my entire day and other scheduled plans. Otherwise the installers were in and out in less than hour and did a good job.
Description of Work: Replaced my (2' x2' one fixed, one slider) bathroom window.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
2.0
Yes, I recommend this pro
$244
Anna M W.
07/2013
1.0
replacement windows
 + -1 more
On February 18th, a week later, this same person returned to take measurements for the cabinet and assured us the cabinet would be acceptable and fit the space properly. He said it would take four to five weeks for delivery. At six weeks, it was necessary for my husband to call him and he said he would check and call us back. It is now April 4th. The results were shoddy cabinet construction, shoddy installation and a door with a prominent defect as well as wrong placement of the handle . The installer (same person) said he didn't think the company would go for a new cabinet but he could order a replacement door. Eight weeks later, On May 29th, I called again and the installer said the door should be in the following week. Finally on June 12th, when it was obvious that once they had our money, "customer service" went out the window, it was necessary to send a certified letter with a litany of complaints. Suddenly, the door had arrived and the installer wanted to come out and do the exchange. He was told on no uncertain terms to speak with the owner regarding our letter. The owner sent an email the following day telling us that our case was not typical of their company and that the installer would be able to come out the following week, June 18th to resolve the issues. My husband responded to this email by requesting the cabinet be removed and our money refunded. The installer arrived June 18th, removed the cabinet and gave the refund check to my husband. The installer realized it had not been signed and retrieved it. the next day, the company called my husband and said the check would be in the mail, which we did receive. This experience took 18 weeks (4 months plus) of nothing but pure frustration from disappointing results to lack of appropriate communication. Although the owner sent an email, attempting to "patch things up", there was no apology for the experience that was provided to us. I take a dim view of companies who operate in this manner and fail to understand the "glowing" reports about them.
Description of Work: Although this company refunded our money, I feel consumers everywhere should know about our experience with them. All we needed was a replacement cabinet for a bathroom because the original one had been invaded by termites. Their person came out February 11th to obtain information regarding the replacement cabinet. He said he knew exactly what we needed and he had done this many times.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$788.01
Bryan M.
06/2013
5.0
replacement windows
 + -1 more
Great salesman was professional, knowledgeable and helpful. If you are want to replace your windows this company you want to use.
Description of Work: Provided information of service
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,500
Andy T.
06/2013
5.0
doors, replacement windows
 + 0 more
We own our home in Tucson, but have my mom living in it as we live out of town. We were in town for one week over Spring Break and contacted Open Enclose saying that we wanted everything presented, decided, and arranged for within the week. They showed up the very next day and gave one of the most quality and professional presentations I've seen in a long time. It was not too long but it was complete as they showed us the different options available to us. They gave us a rough estimate that day and had the official measurement team come out a few days later to verify as one of the doors was a special order. The estimates were the same. We paid half up front and they ordered the doors. As one of them was a special order, they came in about 3 weeks later and then we scheduled the installation 2 weeks after that. This timing is exactly what they shared with us from the beginning. On installation day, my mom oversaw everything and was thoroughly impressed with their timeliness, clean-up, and professionalism. They had originally said that we may have to repaint a few areas after installation, but they were so exact with installation that repainting was not necessary. We have just come back to Tucson for a short visit and the doors are beautiful. AND we are already noticing a difference on the amount of energy we are using to keep the house cool. In years past, AC would've taken over on these hot days but evap is just fine with the new quality doors. We were planning on replacing windows/doors on the other side of the house at a later time, but this process was so seamless that we've moved up our plans as we can trust Open Enclose on many levels. They are honest and most importantly, they took care of my mom and did not take advantage of her in anyway. We fully support this locally owned business!
Description of Work: Replaced two sliding glass doors and one bedroom window
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,300
Betsy C.
06/2013
5.0
doors, replacement windows
 + 0 more
The crew arrived when they said they would, covered my furnishings to prevent plaster dust from getting on everything, were very courteous to me and worked together very well to get the project completed in an expeditious manner. When finished each day, they removed all debris. They were excellent, and the new windows and doors look fantastic!
Description of Work: Replaced all windows in home, replaced two sliding glass doors, and one front door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Duncan S.
06/2013
5.0
replacement windows
 + -1 more
Everything promised was done and more. Very responsive, very professional
Description of Work: Installed three windows
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Cary K.
06/2013
5.0
replacement windows
 + -1 more
Showed up on time for appt, was professional and informative. Estimated cost was competitive but I choose a different vendor.
Description of Work: Provided an estimate
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$3,000
Marianne K.
05/2013
4.0
cabinet refacing
 + -1 more
The company owner came to my home to give an estimate on refacing kitchen cabinets. He was able to do more than I expected. He said that he could convert my 36" cabinets to 42" and change base cabinets and island doors to drawers. I chose not to enter into a contract because the price was very close to what I ended up paying for brand new 42" cabinets with the same features that he offered me.
Description of Work: Gave an estimate to reface kitchen cabinets.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
$8,500
louise K.
05/2013
5.0
doors
 + -1 more
Excellent quality work. Workers cleaned up after themselves and the quality of the stucco exterior work was excellent. The doors have made our home so much more energy efficient and added attractiveness to our home.
Description of Work: Replaced two doors with energy efficient doors. One door was a dual pane with wood veneer inside and the other door was a dual pane fiber glass door with mini blinds between the glass panes
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
S B H.
04/2013
5.0
replacement windows
 + -1 more
Interviewed three companies, selected OpenEnclose based on quality of product, price, professional presentation. Very pleased with outcome: punctual, professional, quality work, quality product. Would use again and would recommend to others.stuc
Description of Work: Replaced all windows in house (six energy efficient, casement style windows), included stucco replacement but not painting.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
William P.
04/2013
5.0
replacement windows
 + -1 more
The quality could have been higher. It was not quite to the standard that I would have liked. Update 22 April 2013: Company management contacted me regarding my experience with their work and stressed that they are striving for only the best. They believe their future is based on providing service that can not be improved upon, and that future business is closely tied to "word of mouth". Our conversation prompted a service crew and supervisor to be scheduled to ensure that I was completely satisfied with the end product. I only had a couple of fairly minor complaints, but 4 employees showed up today and went over all of the work that had been done, redoing parts of a couple of glass boot seals and reworking a slider track so that it operated more smoothly. Very impressive; I wish more companies operated this way!
Description of Work: I used Open Enclose about two months ago. They replaced the glass in 34 windows. (Not the window units, just the glass.)
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Windows,
Doors,
Stucco,
Glass and Mirrors,
Egress Windows,
Cabinet Refacing and Refinishing,
Window Treatments,
General Remodeling,
Kitchen and Bath Remodeling
FAQ
Open Enclose LLC is currently rated 4.8 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 1:00 PM
Saturday: Closed
Open Enclose LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
Yes, Open Enclose LLC offers free project estimates.
Yes, Open Enclose LLC offers eco-friendly accreditations.
No, Open Enclose LLC does not offer a senior discount.
No, Open Enclose LLC does not offer emergency services.
Yes, Open Enclose LLC offers warranties.
Open Enclose LLC offers the following services: Sales & Installation of Windows & Doors.
Window & Door Repairs
Glass Replacement