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Dependable Refrigeration LLC

Appliance Repair

About us

Fix It and forget It! Dependable Refrigeration Appliance Repair is Tucson’s choice for fast, friendly appliance repair. Recognized for our craftsmanship, we partner with home and business owners to deliver high-tech innovation at prices that suit your budget. Refrigerators, freezers, ice makers, washing machines, clothes dryers, dishwashers.

Business highlights

27 years of trusted experience
Family Owned & Operated

Services we offer

Appliance repair/ maintenance include but may not be limited to: refrigerators, washers, dryers, and stove/ ovens. Brands include but may not be limited to: Kenmore, Sub-Zero, GE, and LG.

Services we don't offer

We do not specialize in appliance installation. Give us a call today for your appliance repair/maintenance services today!

Amenities

Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.874 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
5%
3
3%
2
0%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.6
professionalism
4.9
responsiveness
4.8
punctuality
4.8
Showing 51-74 of 74 reviews

Andrea R.
05/2017
5.0
appliance repair
  + -1 more
Very well.
Description of Work: replaced ice maker in Freezer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

JOSEPH A M.
05/2017
5.0
appliance repair
  + -1 more
excellent service, prompt service
Description of Work: fixed refrigerator light, replaced switch,

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Jacqueline P.
10/2016
5.0
appliance repair
  + -1 more
Tim figured it out right away.
Description of Work: Refrigerator making noises.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$54.95

Response from Dependable Refrigeration LLC
Thank you! :)

Beverly P.
04/2016
4.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0


Lorraine B.
12/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: I wish I could give Tim Peacock (the owner) a special award for outstanding service. My 2 year old fridge was leaking water and the warrantee had expired. Tim researched the problem and discovered whirlpool had issued a special bulletin detailing that this was a known problem and would send replacement parts and cover the labor cost if I used their local repair service company. |Mr Peacock saved me several hundred dollars. He's an example of the way things used to be done in America when honesty and dependability were expected. Mr Peacock put my well being ahead of his and unfortunately for him made no money from his service, but from now on I will always use his company if I have a problem with my fridge. I can recommend him highly!!!!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dependable Refrigeration LLC
Thank you very much! Your review is a reward! We are glad you were able to get factory to fix the known issue. Happy New Year!

Janis C.
09/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: We had multiple online conversations and "Tim" was very professional and accommodating. An appointment was set up, but we were able to fix it ourselves. Tim was supportive even though we had to cancel. I would use them if we needed another repair because they were so nice.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Response from Dependable Refrigeration LLC
Thanks [member name removed],,, great job getting that fixed! :)

Brooke M.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: They resealed a very large, very old, Subzero refrigerator and freezer. The parts were a special order. The installation went rapidly and was done well - the refrigerator and freezer are working considerable better.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$500

Response from Dependable Refrigeration LLC
Very glad to hear its working better for you! The Tech said to tell it was pleasure working on your refrigerator ..this made his morning to hear this review! Thank you

Kathy B.
06/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Service Rep was on time, made sure everything was working. Cost was very reasonable. Also online responses were timely.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Response from Dependable Refrigeration LLC
We are glad that your refrigerator just needed the coil cleaned. Thank you very much for taking time to review us.

John H.
05/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Response from Dependable Refrigeration LLC
Thank you so much for posting the review :)

Edith P.
05/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Dependable Refrigeration LLC
Thank you very much for taking the time to post review.

Mark C.
12/2014
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$125

Response from Dependable Refrigeration LLC
Thank you very much!

Karen B.
07/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: They had to replace the motor in my refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Response from Dependable Refrigeration LLC
Thank you [member name removed]!

ROBERT S.
05/2014
5.0
appliance repair
  + -1 more
.
Description of Work: Problem with Miele dryer. Had to order and install part. Technician was professional and courteous.

Rating CategoryRating out of 5
quality
5.0
punctuality
5.0

Yes, I recommend this pro

ROBERT S.
05/2014
5.0
appliance repair
  + -1 more
.
Description of Work: Had a problem with our Sub Zero refrigerator. The technician was great.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Paul O.
05/2013
3.0
appliance repair
  + -1 more
the job was fine. i was just overcharged.
Description of Work: My washing machine stopped working two days before expecting company for a week. mostly the machine functioned but it would not drain. seems it needed a switch. a nice gentleman with a nice young man apprentice(teenager) showed up ontime and were very pleasant. the switch cost $50, no problem, but the labor was $90. the teenager did the job in ten minutes. they both came and left in a total of 20minutes. this is a whirlpool, not a Ferrari. the labor charge was excessive and i won't use them again.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0

$140

marlon R.
04/2013
5.0
appliance repair
  + -1 more
Second time using them. Was pleased both times.
Description of Work: This is the second time I had them service my refrigerator. This time, the service man quickly determined that the compressor was bad. I knew those run several hundred dollars to replace and since it was an older fridge, I decided to replace it rather than repair it.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

DAvid D.
04/2013
5.0
appliance repair
  + -1 more
It went well.
Description of Work: The technician called me and I described the problem. He said based on that the fix would cost more than a new machine so I decided to forego the service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anne J.
02/2013
5.0
appliance repair
  + -1 more
I have several rentals and use Dependable all the time. They are responsive and reasonably priced, and take care of the job just right every time. Highly recommend!
Description of Work: Fixed broken fridges and dishwashers

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$170

David M.
01/2013
5.0
appliance repair
  + -1 more
Although I have used these folks in the past, this time they were just awful. They did not show up when scheduled so we waited around all day. Parts were supposed to take three days to get and they took weeks. The customer service rep was rude and was yelling at times...would not listen to our concerns. Technician was a nice guys but had trouble performing the work. They use a ridiculous answering service that has no clue about their business. You have to wait for a callback. Worst of all, two weeks after completing their installation it failed. We had to resort to hiring a new company and took the loss rather than deal with them. Maybe the worst contractor experience of all time.
Description of Work: Repair of condo heating coil.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$400

Sally H.
08/2012
5.0
appliance repair
  + -1 more
Called dependable, made an appoinment. Travis was a little lat but he called to tell me he was going to be late because of construction and traffic. I appreciated that he called to say he would be late. he arrived dismantled the ice feeder. Showed me where it was broken. put it back together and promised to get back with e when he learned about which parts he would need. I did not hear from him the next day but early the second day he called, said he had the part, and could be there in 2 hours. He came when he said he would. He fixed the part. He gave me a $12 coupon discount and a card to put on my frig for later referance in case i need something. He gave me my receipt and left. Very effienct and couteous.
Description of Work: The freezer side of our refrigerator was leaking water and forming ice on the door making it hard to open door. The little door that feeds the ice into your glass was broke. Travis came and showed me where it was broke and said he would contact me with the information about the repair. Two days later he called and had the part. My frig was repaired three hours later. I believe the cost was resonable. Travis was professional and fast. I would use dependable again if I needed them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$249

NANNOE W.
08/2012
5.0
appliance repair
  + -1 more
I called in the morning & they came out within an hour. Very knowledgeable - Next apt. was for Friday - but office called - needed to postpone - Tim came on Sat - His truck broke down - so he went & got his personal care.
Description of Work: Ice maker in refrigerator went out - In needed to be ordered - They came back out & replaced it.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Fred T.
06/2012
4.0
appliance repair
  + -1 more
But the problem but gave me a $10 discount off the final price
Description of Work: The serviceman came the same day I called. That was important since we were leaving the next day for a month and I had to have the refrigerator fixed. He came a couple of hours later than he said but gave me a $10 discount off the final price. The problem was a broken fan, which he diagnosed and replaced in an hour. I thought the $200 bill was high, but we haven't had any problems since, and he came when I couldn't get anybody else. I would probably use this company again in an emergency.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$200

Pearle M.
02/2012
5.0
appliance repair
  + -1 more
Nothing about them stood out to me. They just did what I asked them to do. They didn’t find anything terrible. They did what I expected them to do. They didn’t seem to over charge me. The refrigerator is working fine now.
Description of Work: I used Dependable Refrigeration in December 2011, for a refrigerator repair service.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$100

James W.
10/2011
5.0
appliance repair
  + -1 more
This went very well. Another vendor couldn't come until the next day, which would have caused the contents of my freezer to defrost and be ruined. So, as well as a reasonable cost for the repair, I saved a considerable amount for not having to replace the lost food. That's not a knock on the other vendor, it's just I needed someone very quickly.
Description of Work: Refrigerator freezer was dripping water and there was a smell similar to burning wire coming from the appliance. I called Dependable and they said they could have someone there by Noon, the same day (I called about 10:30 AM!) The technician, Tim, arrived around 11:45 AM, and put a mat by the door and donned booties before entering the house. He quickly diagnosed the problem and gave a reasonable estimate, which I approved. He said he had the part on the truck and quickly swapped out the parts. Our refrigerator is working properly again. Ice is freezing, the water stopped dripping from the door and the burning smell has gone away.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$135
    • 1
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    • 3(current)

Contact information

12896 N Bloomington Loop, Tucson, AZ 85755

http://www.appliance-repair-tucson.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
9:00 AM - 1:00 PM

Licensing

Bonded

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Appliance Repair

FAQ

Dependable Refrigeration LLC is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 4:00 PM

Tuesday: 8:00 AM - 4:00 PM

Wednesday: 8:00 AM - 4:00 PM

Thursday: 8:00 AM - 4:00 PM

Friday: 8:00 AM - 4:00 PM

Saturday: 9:00 AM - 1:00 PM

Dependable Refrigeration LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Dependable Refrigeration LLC does not offer free project estimates.
No, Dependable Refrigeration LLC does not offer eco-friendly accreditations.
No, Dependable Refrigeration LLC does not offer a senior discount.
No, Dependable Refrigeration LLC does not offer emergency services.
Yes, Dependable Refrigeration LLC offers warranties.
Dependable Refrigeration LLC offers the following services: Appliance repair/ maintenance include but may not be limited to: refrigerators, washers, dryers, and stove/ ovens. Brands include but may not be limited to: Kenmore, Sub-Zero, GE, and LG.
We do not specialize in appliance installation. Give us a call today for your appliance repair/maintenance services today!

Contact information

12896 N Bloomington Loop, Tucson, AZ 85755

http://www.appliance-repair-tucson.com

Service hours

Monday:
8:00 AM - 4:00 PM
Tuesday:
8:00 AM - 4:00 PM
Wednesday:
8:00 AM - 4:00 PM
Thursday:
8:00 AM - 4:00 PM
Friday:
8:00 AM - 4:00 PM
Saturday:
9:00 AM - 1:00 PM