Dependable Refrigeration LLC

We have the worst luck with fridges - they always break, often multiple times in different ways. This time, it was our garage fridge that died during the heat of the summer, during COVID. Dependable Refrigeration came out very quickly (and well masked). As usual, they had it diagnosed within 5 minutes. It was a couple hundred dollars to fix, and they helped me think thru whether it would be better to pay for the repair, or get a new fridge. In the end, we decided to keep the fridge - these guys are so familiar with the brands and the ways they break - they told me that the main thing that goes wrong with this fridge is the board, and that GE had a fix for the problem on the replacement. So it had a lot more life in it. They've also fixed our unreliable Samsung house fridge - we've had them out probably three times, for three different problems. Same as with the garage fridge - they have a good guess on what the problem is, figure it out in five minutes, get the part (once it was right in the truck), and fix the problem. Prices are very fair, esp for the quality of the work they do. We're about to dump the unreliable Samsung - and I asked them specifically for which brands to avoid. Who would know better than them? Highly recommended.

I could not afford and company responsibly explained that there was more work than I figured as all new parts would be used instead of just fixing old. Estimator was courteous and efficient.

Things went really well. Sorry (bad at remembering names), but the technician came out and diagnosed the problems with the washer. After giving me an estimate of $1100 and change we both decided it was best to just purchase a new washer. I wasn't expecting it to be that much, but the tech was very nice and let me know of some good and bad brands to purchase. I paid the diagnostic fee and he was on his way.

Never returned phone call or email.

Technician told me problem, advised me that appliance was under warranty so am using warranty company for repair.

Tim came promptly and was very knowledgeable and polite. Unfortunately the problem was the compressor, which cost more than my budget could afford for the age of the refrigerator.

Travis was punctual, professional and knowledgeable as he quickly diagnosed the issues on our two GE Profile appliances! Our refrigerator required a new electrical circuit board and the price of the board was very fair when I compared it to pricing on Amazon. Our dryer would stop running from time to time and Travis quickly but methodically ruled out potential causes and found that the dryer motor vents were clogged with dust (causing it to overheated and shut off) after 12 years of service. No parts needed and it now works great! I had seen the positive reviews on Dependable and thankful we got Travis! We won't hesitate to use them again in the future and recommend Dependable to anyone seeking a prompt, professional and fair priced appliance service.

They charged me $596 for repairs that did not correct the problems and when I asked for a refund they refused. Avoid these people as they are NOT Dependable..

Repairman Michael, who had earlier handled another repair, is friendly, personable, efficient, and knowledgeable. He did this job well, with a smile. If all service companies were this good, the world of home ownership would a lot more pleasant. If there were a rating higher than 5 stars, they’d get it from us.

Very pleased with the work that was performed. After installing the new part, Tim cleaned the coils in my refrigerator and the area around it before replacing the unit. He is very thorough and competent in his work and always checks everything out to be sure that it is working properly. I would hire him again.

I called-left a message. No return call. Called again, spoke with person. Gave information. She was going to check and call. No return call. Called again-got a message machine. No call back.

Recently needed someone to check on why our ice maker wasn't working properly (it would continually fill with water and dump before ice could form). Based on Angie's LIst reviews I called Dependable Refigeration. Dominic arrived as scheduled and got right to work troubleshooting the problem and possible resolution. He determined that the unit needed to be replaced and had a new unit with him (the office called prior to his arrival to get the refrigerator's serial number). He quickly replaced the unit, tested it, cleaned up and was on his way in about an hour. The charge was reasonable and we are happy to have a working ice maker again! Dominic was friendly, professional and knowledgeable.

Service is excellent. We have used them before this dishwasher repair and we will certainly use them again if something else brakes.

Very well- quick fix and the technician shared his knowledge

It went great. He was nice, very knowledgeable, quick & cleaned up my freezer for me before putting it all back together. Very professional. I would definitely hire again.

The service person quickly identified the problem and fixed it. He was friendly and very knowledgeable.

Travis arrived on time, was professional and thorough. Made sure that it was not a lack of refrigerant or compressor problem. Found that it was slightly deformed seal on the door that was leaking cold air to the room, Applied a heat gun and reshaped the gasket on the door. Fixed the problem. After the service, I had plugged the fridge into a GFI outlet and lost power to the fridge when the defrost cycle started a few hours later. Didn't know what happened and called Dependable to come back. Travis came back the next day and found my mistake. Problem quickly solved.

It went well. Tim called and was on time and identified my problem which was a leaking water line. He replaced that, cleaned my refrigerator coils and the area around the unit. Tim is a very personable guy who knows what he is doing and his charges are reasonable. He had the problem fixed in no time. I also liked that he is very clean in his work and wore work booties as to not track in any dirt into my house. I would hire him again.

Called on Wednesday and Tim came by as scheduled Thursday. We needed a part which Tim came back with on Saturday and the refrigerator is working great. Tim was professional, took the time to explain things and was very neat. Refreshing to have a business do what they say and show up when they say. Tim called that he was on his way both times and we really appreciated that.

Left an after-hours voice mail on Sat. Received a call back on Sun. and a service appointment for Mon. AM. Dominick arrived on time, quickly diagnosed the problem, and completed the repair with parts on his truck. Dependable is responsive, professional, and rates are reasonable. I am very pleased and will call them for all my future appliance repairs.

They found out that the defrosting fan had frozen over with ice and could not send cool air out to the fridge. The work performed seems to have corrected the problem. The service techs were efficient and knowledable and the price for the work was reasonable.

Great! Prompt and courteous service

They did arrive pretty quickly, but a little late. My renter called me and said he was very impressed with the technician's professionalism and knowledge about his work. Not only did he repair the problem, which was the heater that allowed the freezer to defrost, but he fixed other minor things like the freezer door gasket, leveled the fridge, and some other adjustments. I would definitely use them again.

It didn't go - after listening to the speech regarding costs, credits, parts costs, trip costs, labor costs and I asked several questions for clarification, she became short and testy. I decided at that point that we would find someone else to help with the repair.

Turned out to be a board that needed resetting. Didn't even know that fridges used boards! Company was very responsive and communication was excellent. Team actually called to let us know they were 10 minutes away. Workers were courteous and professional. Highly recommended, and would use them again. Especially want to mention Travis.