Wolff Mechanical

Called Wolff Mechanical on Friday, 4/16. Asked if service could be setup the following week. When asked when I was available, I informed them that it would need to be either on Wed (4/21) or Thurs (4/22), as these were the only days that I could get off work. Note, that I was scheduled for these days, but as I work two jobs, I work seven days a week. I was told that I was on their schedule, and that their technician would call me when he was on his way. At 3:30pm I still hadn't heard anything, so I called. The receptionist I spoke to (who I believe I spoke to at both times I was in contact with Wolff), was very friendly, and left me with a good impression. She informed me that I was indeed still on their schedule, and I was next to be called. At this point, I took a "patience is a virtue" stance, and decided to wait for the serviceman's call. Fast forward another couple hours and I hadn't heard anything. Sun going down, day over. I call to see if their technicians work after dark, because though annoyed, I'm still sitting here with a non-functional A/C unit. Unfortunately, as it was now 6:00pm, there was no answer and I was transferred to their answering service. This is truly a shame, since I was initially hesitant to call them due to their "Sub-A" rating on Angie's. However, since I saw that most if not all of their responses to bad reports was admitting the fault and apologizing, I had hoped that Wolff had corrected whatever it was that prevented themselves from having a high rating. It's clear to me that they have not. If this is typical of them, I simply don't see how they stay in business.

They are an excellent company that I would highly recommend. They were always good and prompt in coming out. Their prices however went up and I ended up going to another company.

It's a great company. They can do all the heating and ventilation systems that you have. For me, they have only done some testing. One year, they had to replace a motor blower, but it was a minor job. They call me to remind me when it's time for an appointment.

went to their webiste onMonday Dec 7 and made appointment online. They called me within 1 1/2 hours. scheduled it for the next day. Apponitment was for 9:00am and shoed up just after that. Climbed on roof and did his checkup. Said everthing was fine except electrical whip was worn and cracked. Climbed up and confirmed it. Quoted mea prcie and it seemed resonable. Had it replaced. Used this company a couple of years ago and was very satisfied. Repair technican's name was Jim and he did a great job. Good company to do business with.

When we built our house, they did the original work so we?ve always had a contract with them. I have a couple of technicians that I can ask for by name and it can usually be arranged. That way, I already know the person and the person already knows my system. The only thing I've had a problem with is their responsiveness because there has been a little miscommunication.

Apparently well intentioned and honest people plagued by poor communication between staff and poor attention to detail. Person who gave bid was on vacation. Workmen arrived unprepared to change out air intake duct as specified in the contract. They did get the right unit installed on the roof, but ran a four foot+ gas pipe under the unit to a flexible pipe attachment, without a hanger. The installers finally got the right sized intake box later on the first day, but after they took off the original intake grill and box and filled my house with dust, they noticed that they couldn't install the new box because the output duct ran right next to it. In my view, it should have been obvious to anyone who knows construction that the output duct was right next to the intake box. They informed me that they weren't going to be able to change the intake out but that they could get a new grill of the same size as the current one. I showed them the contract specifying that this was part of the work that was agreed to for the price quoted. This was apparently the first they had seen the contract specifications. They gave me an invoice with no dollar amount printed on it and suggested that I could just fill in the amount. I refused the invoice and refused to pay until the work was completed according to the contract. They said they would take duct measurements and get back with me. Later that day I received a phone message saying that the installation supervisor was making the "grill". The next business day, I talked with the installation supervisor to ensure that he was not just making a new grill, but that he intended to do what the contract specified. This was apparently news to him and he scheduled an appointment to come out to see the situation. The new duct work and intake box/grill was installed two days later. The estimator/salesman was back and come to help fill out rebate forms. He apologized and said that the mix up wouldn't have happened if he had not been on vacation. I asked if the office staff and the installers had access to the estimate/contract. He said they did and was at a loss to explain how they did not know what work they were supposed to do. He gave me a new invoice, I gave him a check, only to have to redo it when I pointed out that the invoice was $600 less than the contract specified. We reworked the paperwork after he called his office to confirm the mistake, and I was told I would receive a new invoice via email attachment. Now three days later, I have not recieved it. I had previously expressed my concern to the installation manager about the lack of hanger for the gas pipe and he said he would have the installers fix it when they came out. When the installers were about to leave I asked them about it - they didn't know about it and hadn't done it. They installed it. After they left, I found that they had done a marginal job of cleaning up the mess they made - drywall and debris on the carpet and in the bathroom, tufts of insulation and wire outside, white dust on my and my neighbor's sidewalk and yard. When it comes to a technical installation, the customer can only judge the quality of the installation by the other behavior of the technical folks and whether the thing itself initally works. The air conditioner works, but I wonder if their installation was as poor as their communication and attention to detail. While I've used Wolff for a long time for my regular maintenance and repair work, and I believe them to be honest, I cannot recommend them for new unit installation.

Excellent regular twice/year service visit by Lance, the technician. We have a difficult to reach roof-top unit, which Lance managed without a problem. He arrived at the early end of the time window Wolff committed to, so I had a shorter wait than I expected. Lance was very courteous and clearly explained the results of his testing of the A/C unit.

It went very well, they were professional and polite from the beginning to the end of the job. Everyone I came in contact with in there company was very courtesy and prompt. The day of installation a team of two came out and one worked in the attic all day "hanging" the air handler and putting all the duct work up in the rafters. I now have more storage room up there, I was very impressed. The other worked on the ground unit and spent time with me to show me how to use the new thermostat. I will recommend these guys to anyone who asks me, they were great.

The thing I like the most about Wolff is their reliability. They show up promplty when you have an appointment. The prices are very fair. The quality of work was excellent. Clean up was excellent. Everything looks professional.

I called to get a condensation line cleaned out (blown out with compressed air) at my business and specifically asked the price for this job. It is something I have had done before and it is very simple and quick to do. I was quoted $67.00. The repairman came on time and performed the job. I left a check as I had an appointment and had to leave. The serviceman billed us for and extra service charge of $71.00 for a total of $138.05. I had to talk to them numerous times on the phone until they agreed to refund the excess charges. The woman that originally quoted me the price "couldn't remember" our conversation of the day before.

I have had a service contract with Wolff for years. The frozen compressor was discovered during routine maintenance and check-up prior to the start of the A/C season. They could have pushed to replace the compressor or the whole unit instead of trying the capacitor to see if it would solve the problem. They have never attempted to rip me off and have always done competent, timely service.

Installation was done timely and professionally. Installers were on time, quick, and efficient. Great service.

They came out promptly, within a couple days of my call. They would be able to use the existing duct work. I really feel the price is kind of high and we will continue to shop around for a better price. I may call them, as their reputation is good.

They are very thorough, on time and explain their service well. They don't make unnecessary charges, and we will use them again.

Called Wolff in the morning at about 8 AM for service on a ten year old A/C unit that had experienced some difficulty the previous day. They sent a technician out about 2 hours later, which was excellent on the response. Turned out that the fan motor needed to be replaced because bearings were worn. Unit was operational, but I didn't want to take the chance that it would fail unexpectedly. Was verbally given a price "of around 400.00 plus 59.00 for the service charge". The work was done in a professional manner. Was surprised when presented with an invoice for $546.00 which I thought was excessive. The experience dampened my impression of Wolff mechanical in spite of all that went right with the experience. I would not hesitate to use them in the future if it were not for the feeling of being overcharged.

It's the 3rd of July and the air conditioner went out - blowing hot air. Doug came on time and filled with coolant and we are cool again. Great service and friendly staff from answering phone to tech (Doug) that performed service. I never thought I would get someone out the day before the holiday to fix it and thought it would be a costly repair - but it was quick and a great price. Thank you Wolff Mechanical for the great customer service and speedy work - you made my holiday.

I have been a customer for several years and purchase the annual ESA (Energy Savings Agreement) package for $125.00 per house. Two of the major benefits include a 15% discount on parts and priority scheduling. Wolff Mechanical has always lived up to the terms of the ESA agreement and has consistently provided excellent service. The front office (I believe Lisa Wolff) is responsive, courteous and aims to please. The only gripe I have had was when the job is complete the invoice just shows a flat rate for the parts & labor. If the company is going to use the 15% discount on parts as a selling point for the ESA they should break it down on the invoice so that the customer at least sees the value of paying for an annual service agreement. I also feel that the part manufacturer's name and serial # of the parts should be included on the invoice. I spoke with Lisa about this and she felt that I had a valid point. The job was completed to my satisfaction.

Gabe was prompt & courteous. The repair was done quickly & the system has been working fine since then (4 weeks ago.)

He did a fine job. The price was good and he was very prompt. I could not ask for better service. I will continue to use Wolff Mech. for any future HVAC needs.

A very disappointing experience!! First technician refused to go up on roof of 2-story townhouse, which admittedly was not a routine climb a ladder situation. The design required climbing up to a balcony on a ladder and then pulling up the ladder to position it to reach the flat roof. Two others had done it recently--the home inspector and original installer of the HVAC--without difficulty. Wolff sent their best man--Jeff--at the end of the day. he had no problem climbing to the roof and inspecting the A/C. However, the dispatcher did not tell him to bring the special pleated filters requested. Rather than try to schedule a re-visit, I went to ACE Hardware, bought the filters and replaced them myself. Jeff did a good job as far as inspecting the A/C, but the whole experience was stressful and inefficient.

The company told me they would be there between 1-3pm, and they came earlier than that. They replaced the switch and was here and gone in 20 minutes. They was a very nice and courteous guy named Brian. He recommended some work that wasn't needed now but may want to replace in the future if I wanted.

It was a good experience. Angie's list recommendations were very helpful in finding a company, especially considering the large number of companies in the Yellow Pages. A technician was on a call in the vicinity when I contacted the company, and we were scheduled to be next call for that technician. The technician showed in about an hour and was knowledgeable and personable. The replacement fan motor was in-stock in his truck, and the work was completed within two hours of the original call.

In the middle of the summer, my A/C stopped working. It kept freezing over and we would be forced to turn it off and let it defrost before we turned it on again. Going without an A/C for even a few hours in AZ in July with a 4 month old is impossible. Naturally we needed to get it fixed but were concerned about the cost. Even given the time of year and increased demand, Wolff was able to send someone within 36 hours (quicker then anyone we called). Not only did they have a quick response, but the serviceman found it to be only a small leak, patched it and refilled our freon (costing us only $300 for the service call and a few pounds of freon)

The sales person was very helpful and knew his business. Both crews had the knowledge and expertise needed to complete the job. Price was about $4000 less than the other estimate for the exact same units (from a highly recommended contractor), although we are repeat customers. Couldn't recomend them more. The new systems are quiet and the temperature is very even. We will see about the $ savings over the next year cycle.

They came out soon and were very nice. He charged $115 to put in one pound of freon. They only charged $59 for the service, but the charge for the freon was exorbitant! All he did was put the bottle on with a hose. I wouldn't recommend them to my dog! Their price was completely unreasonable