Goettl Air Conditioning & Plumbing

After waking up to a flooded closet/bathroom I cold called Wills All Pro. They sent a tech (Brandon) out within a couple hours and he quickly identified the issue. It was not an easy fix but he explained everything to me, step by step and the next day, he and David (apprentice) came out and completed the repairs. The were professional, courteous, and very clean. They even cleaned up some of the mess that I made prior to calling them. The prices are reasonable and a la carte. My wife and I highly recommend Wills All Pro and will be passing along their information to our friends!

The man was trying to push me into having a service that I did not want. Wanted to talk with my son, meet with my son, and finally wanted me to speak to somebody from his office that was on his telephone. He was also 35 minutes past the 3 o clock time.

Prompt, courteous and fixed it right the first time.

Fast response, quality work. Water heater was replaced within 24 hours of first phone call. Fair price, quoted lower than others. Tech Andrew was super in all aspects.

Finish quickly. Fast and friendly service

Very reasonable. Great for home inspection repairs.

Technician was very professional and knowledgeable. Explained everything to me in detail and made recommendations on how to maintain my water pipes in good condition. Also explained all services offered by Will's All Pro.

If you like to be gouged because you do not know plumbing, this is your place. While I was out of town working, my neighbor noticed water seeping from our water main. He notified my wife and both agreed that it was the PRV (Pressure Regulating Valve) which was the same issue my neighbor had a few months prior. I had planned on personally changing it myself as a preventative measure but never found the time with how busy work has been. Being that my wife was unable to immediately get a hold of me, she decided to go with our neighbors recommendation. She does not have time to wait with a baby and guests at home. She called All Pro Texas on a Tuesday evening at about 6pm. I soon found out about the situation and immediately reached out to All Pro Texas to get a better understanding of what was to be charged as I already knew how they pulled the wool over my neighbors eyes. They said they would have the technician call me after he diagnosed the issue. Instead, I only received information about one option; $697 +$89 for the after-hours visit via my wifes speaker phone. This is not what I instructed the technician to do. Being that I was driving I text my wife to work on reducing the price of the installation however, I wanted them to install the better valve (Bronze vs cast or PVC). They then did the work. After completion of the work (which took all of 1hr and 15min per my cameras) my wife was too embarrassed to even let me know what the final total was and refused to tell me. The next morning comes and I decide to call APT to discuss their price gouging. I get transferred to the manager (Jesse). I ask Jesse for a line item list of products sold to us and services performed to explain their pricing. He said that they did not have one but that they could work on something as they do PRVs as a **package** (What does that even mean???). I then asked what the actual total of their visit cost us. For the **package, your wife chose, it was $1135** WHAT?!? So you are telling me you charged $900 labor to change a $150 part that took an hour and 15? Jesse responded, well yes that is the **package** your wife signed on. So I ask: How do you sleep at night? Is it alright to charge that kind of price to people? That is outright ridiculous! He responded with, well your neighbor was there and he paid the same. I said, Yeah and neither he nor my wife know anything at all about plumbing. That does not make it alright to take advantage of people. He then said, well I do not know what I can do for you. I then said, you can start by refunding me part of my payment, at least back to the only option I heard, which is $697+89 fee. Even then that would not be fair but it is moving in the right direction. He refused to do so and I told him to have a wonderful day. Once I arrived home, I found that the PRV covering is sticking out 8 inches above the surrounding covers, decorated with several large rocks and a water bottle. I cannot even say that the work performed was satisfactory. So here I am writing my first review ever. For those of you that do not know plumbing, residential PRVs range $40-200 depending on size and quality. The 3/4 Watts PRV that was installed is $129 at any home appliance store. 1-3 hrs of labor depending. APT is Home Advisor accredited and even they claim PRV replacement should cost between $250-350. Do not let yourself become a statistic, make yourself knowledgeable.

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Replaced old electric water heater just as promised. Best value without sacrificing product quality. Initial quote was reasonable/competitive, but company stepped up and provided an installation upgrade package to make them the best value.

Jaime was professional and efficient. He even worked with me on price!

Very professional. Explained things honestly. Did not try to oversell extra things. Did make suggestions but wasn't over aggressive. Over all did a great job. I would use them again.

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Excellent customer service.

Very professional and thorough. Did what they said they would do and worked quickly to get it done.

It was great they considered my situation and knew I was in need a good service. I will use them again.

They came and did the work quickly, but I felt that the price was vastly inflated because they knew it was a emergency with a family of five guests and no hot water.

Very professional and gave me plenty options. They are a a great company. I would use them again.

I have used and now know many plumbing companies. They are all expensive but if I can't do the work myself, especially , when a permit is needed, then what else can I do. Allpro is not cheap or more expensive than any other plumbing company. At least they treated me very well. Rudy, my tech, was so friendly and informative. He even told me that I could leave for the first part of the project since it was outside and then return for the inside work. I needed that time to run errands before I couldn't leave. Very considerate. He explained everything he needed to do with my water heater to bring it up to city code and why. I must adhere to what the city code is whether I like it or not because rental property is a business and professionals like Rudy give me the information I couldn't know on my own. After his repairs I felt secure that my property and tenants are safe and comfortable and that is my responsibility. If I must pay for a service like this than I should walk away feeling like I got my monies worth and more. Thank you Rudy and Allpro.

They were very expensive, $423.00 for only cleaning out sewer line. I had to have another plumber come one week later to find the problem.

Very professional and willing to work with you. Highly recommended Will's All Pro.

Will's All Pro had great reviews on Home Advisor. No hidden costs or other surprises. Everything was discussed and explained before I decided to have them do the replacement of our water heater. I was not rushed into a decision with "only today special prices". I did get two lower bids(not very much lower)from not as well known sorces. Others were about the same. As l have learned in the past ,"you get what you pay for". The work and cleanup was done exactly and as quickly as discussed. Very polite and professional service technicians and customer service reps. I will use Will's All Pro in the future and recommend them to others.

The work quality, installer, and service was top-notch! However, I cannot recommend this company due to the very high priced **package** to install a new Rheem 40 gallon water heater and upgrade to the latest San Antonio code! Price was $2949 for a $500 water heater and extra components for code compliance and 5 hours labor! I estimated generously that I should have been charged around $1200-1300. That is a $1700 overcharge! After complaining to the manager, they did admit a **mistake** in billing for another model of Rheem, so they did give me a charge card credit of $638. Better than nothing!

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