Arizona Foundation Solutions

Service was great. Very professional and helpful. Inspector deemed foundation to be in good shape and no service was needed. Offered some recommendations to ensure that the foundation remains in good shape.

The work was being done at a rental property we own. Generally all went well in the end. Had a few issues along the way. The salesman came promptly, as did the slab measurement team. Scheduling work was problematic. They set up a schedule, and arrived promptly to start work, but realized later (after digging holes in the yard for the micro piers) that they didn't have the building permit. There was a month delay waiting on the building permit, with little information regarding status. Once they got the permit they appeared to reschedule the micro piers with little said about the moisture management system. After starting work, they decided not to install one of the micro-piers that was to be installed in the patio after they already cut the patio slab. They didn't repair the cut. Once they were finished the micro piers and mud jacking to level the slab they asked for full payment, at which time I asked if they installed the moisture management system. They couldn't readily answer so I refused to sign off that all work was completed. They contacted me a few days later to say they thought the moisture management system was already installed, but would verify. They did schedule a future appointment a month later to install the moisture management system just in case it had not already been installed. It turned out that it was not installed. When installing it, they originally indicated the vent stack for the system would be hidden in an inside closet. They did try to install it in the closet, but the closet they chose was not appropriate, but the didn't check before hand and drilled 3" holes through many of the shelves in the closet and even drilled through the dry wall, only realizing the had an issue when the renter pointed out that they could see the drill sticking out above the closet "bump out" in the kitchen. They did contact us to let us know they didn't find a suitable inside location, and would have to install it outside. They did complete the work, but never repaired the damage inside the closet. Additionally, the vent stack is very prominent (hard to blend in with the rest of the house). We also never received an invoice or notice to let us know the work was completed, but received a rather insistent call that we were overdue in payment. Apparently they sent the invoices to the rental address and we weren't notified. Finally they point the name of our renter on the invoice, which resulted in confusion with the renter thinking they were somehow responsible for paying. To their credit they did work with us to resolve the damages left in the house, and they did stick to their estimate even though the outside moisture management venting was more expensive. So we were left feeling things were a little sloppy, but generally they are a good company.

When I worked for a major computer manufacturer and later for a software consulting firm we submitted many bids to the federal government, state and local government and big corporations. NEVER once did we ask the potential customer to pay for the investigation and analysis of their systems. Based upon the above you can clearly see that I believe investigations and analysis is the cost of doing business. If you are willing to do the research at your cost, then we can continue. If not thank you for sending a salesman to my house for an interesting hour of discussion.

I had a foundation issue. I had some cracks in the house. They gave me an estimate of what it would take to repair. I plan to use them to perform the repairs in the near future.

They were on time and courteous, The work they performed was done as stated, my only complaint is they left huge track marks in our yard from the equipment and did nothing to fill them in.

After purchasing our home, we called Arizona Foundation Solutions to investigate a sloping floor issue. Frank came out immediately and did a thorough inspection of our house and foundation. With his information the engineers were able to determine that a portion of our foundation was sinking. Although the report, scheduling and permitting took a while, once the work started we were very pleased. Victor Mendoza and his crew member Alex were the best. Victor's knowledge and pride in his work was very evident. He took the the time to thoroughly explain the entire process and answered all of our questions about smart jacks, piers and underpinnings. His experience really came through with the lifting of the house. We were very pleased with the results and would recommend this company to anyone needing a resolution to foundation problems. Terry Terrazas Marga Kochevar Prescott Az

Ryan came out, looked things over, and recommended a structural engineer?s report be done. I followed his advice and it turned out that I did not really need AFS?s services at this time. Ryan suggested scraping and painting the foundation, but told me to find a painter that would be less expensive than having his company patch and paint it. I appreciated his honesty in saying that I didn?t need his company?s services. I received a short list of things I should do to prevent future problems and was even given a list of providers that I could use to handle these tasks. Ryan answered all of my questions and explained the engineer?s report page by page.

They were awesome. Very courteous and prompt. I am still using them for future projects.

Had initial meeting with Solutions Consultant, who inspected the cracked areas and looked around the entire house for other problems, measured the footage where concrete patching would be needed, and wrote up the contract for repair work to be done. When the actual repair work was done, they were very professional, showed me how the pilings were placed and explained the process as I watched them work. The overall work seems to have been done well. The only disappointment was that the initial Consultant apparently underestimated the footage needing patching repairs, so one entire section that I had been told would be patched was not done--they said they could only do up to 21 ft of patching and the undone area would have required them to do more footage than was contracted for. So I'm not totally satisfied about that and will need to reschedule again if I want them to do more patching--a large inconvenience.

He was very friendly and very helpful. He didn't try and push their service on me unnecessarily. I appreciate that. If it is determined in the future that there are foundation issues, I will be contacting this company for work to be done.

House inspector had stated that there were areas of spalling in house foundation. AFS was highly recommended so I contacted them. Appointment made. Date of appointment came but AFS did not arrive. Upon contacting AFS, they stated they had misplaced appointment information, so rescheduled ten days later, which they said was their next available opening. On second appointment date, Rick arrived promptly and was professional and carefully inspected the house. He stated that the inspector had erred in his appreciation of the foundation and their was no structural concerns whatsoever. In fact, some areas previously of identified concern by the house inspector, Rick stated, were rough surfaced based on the original way the build occurred. Upon discussion, we did agree that AFS would perform some aesthetic repairs to the foundation in hopes of eliminating concerns in the future (since the house was being sold). He clearly marked and measured the areas for repair and assessed a price per foot. Rick told me that I would be contacted for a date for the repair. Rick called to determine status and I told him that I had not yet received an appointment date or call for repair appointment. Rick stated he would call his office and, in turn, I received a call. Appointment was made. The repairs were scheduled and occurred as agreed. The service quality was excellent, except for one crack, which upon drying, was not closed. I called the office to make payment and subsequently received two email bills - and it required an email and two calls for them to locate the payment and apply it to the account and discontinue the billing.

Ryan came out to review the crack in the foundation and make a recommendation. He was professional and educated us on the different ways to repair the crack. He made a recommendation to "crack stitch" as the repair option. The crew showed up on time and did a great job. They were nice, helpful and respectful of the property. All in all a good experience.

Ryan reviewed the property and advised that we didn't currently require foundation repair. He spent a significant amount of his time allowing us to ask questions about how best to control the settling of our home to prevent requiring remediation in the future and suggested potential landscape contractors to assist with improving the grading around the perimeter of the home. Greatly appreciate his honesty and his willingness to educate us.

Jack is friendly and knowledgable in his business. After the free evaluation Jack suggested that I could perform the work myself. He was very willing to fix the problem but suggested that I could do this straight-forward job myself and save money. Jack is a honest man and I highly recommend him and his company.

Ryan from ram jack came after i contacted Ram jack and few other company about my house settlement issue. Ryan from Ram jack advice a structural engineer to review the level of my home. So we went ahead and had them do the report with an structural engineer. Now it did cost us I think 400 to 500 dollars to do this report but was well worth it to have it done right. This process did take a little well but was worth the wait. In the end I had ram jack fixed my porch, for pennies of what others wanted and a better warranty then anyone else I found. The crew cleaned up was amazing, the guys where fast and a delight. So a special thank you to a honest company! I don't want to forget to mention that they have a bank who offer a 60 month interest free, yes interest free loans to qualified credit costumers!!!! Thank u!!!!!!! Ryan is great and now I feel great about my home again.

siad he would give me a report it toke 4 month to recive un aceptable

They told me I did not need a foundation repair at this time. He advised me to keep an eye on the crack and that if it got worse I could address it later.

It took several e-mails and telephone calls to get them to call back. Then, they recommended services that were really not necessary. The price they quoted for the work they wanted to do seemed fair based on other quotes received. However, in the end, we effectuated the repair without the need for a specialized contractor. They are not very good at returning calls or responding to e-mail. This could definitely be improved.

The gentleman from AZ Ram Jack came out to my home and surveyed the issue. He was very knowledgeable and gave me a lot of very useful information. He was honest and to the point, that the job was too small for him to do for me, at a price that was fair and reasonable. I very much appreciated his candor and ended up going with a smaller outfit that was able to do the job to my satisfaction. I will note that, if I ever have a need for a larger job, I will consider AZ Ram Jack first.

He didn't charge for the consultation.

Ryan was very knowledgable about Arizona soils (their potential impact on structures), and was able to accurately identify areas of change inside and outside of our home. While there was no pressure to make any immediate decisions, I will certainly use Arizona Ram Jack if or when the need arises to have foundation work performed as I found them to be extremely professional.

It seemed liket hings were going ok, but they actually pulled our block fence away from our house. They said this is what can happen and did not fix it. It messed up our RV gate and I recently spent $300 to rebuild it . I was agrivated with them that they did this work and knew that the fence pulled away from our house and then just left. We had to tear down that whole section of our fence. Other than that, they were courteous and cleaned up after themselves.

We have expansive soils and have noticed problems with cracks in interior walls and concrete slab foundation. In an effort to judge the extent of the problem we hired them to survey our foundation and make recommendations. They performed the work in a timely and efficient manner. We received a complete report of our foundation's topography and had two follow up meetings to discuss the problems and potential solutions. They were very candid about all aspects of the situation and ultimately recommended that we not hire them to repair the foundation (which would have been incredibly expensive) but that we should just fix the normal problems with the drainage of our lot. We followed their recommendations and the problems have not returned.

They claim to service the entire state of Arizona but the individual I dealt with did not give the impression he was willing to travel to my home. We live 2 hours from Phoenix. Left original message for Ram Jack and did not receive a call back. Called again and spoke to a worker and he said he would call back with a date and time to meet. Did not receive a call back again. Called again and he suggested I hire an engineer for $700 first because there wasn't much he could do but look at my problem. I told him to visit my place and look first before hiring the engineer and he said he would call back with date and time. He didn't call back for several weeks and left me a message to call him. I called, and left a message . He hasn't called. Not interested in Ram Jack anymore. If he, or the company, can't honestly set an appointment or just state they do not want to travel to my home I have no confidence in the type of service I would receive from the organization.

Ryan came out (for free!) to visually inspect our foundation for potential problems after I had noticed tile cracking inside the house and cracks on one corner of the outside foundation. Ryan visually inspected the problem areas and explained what might be happening. He also let us know that the problems we were seeing were very minor and didn't justify a more thorough engineering analysis. I greatly admire Ryan's integrity - he could have easily recommended a costly and unnecessary engineering analysis or other work, but instead gave us an honest assessment of the condition of our foundation. And the best part was that the inspection was free, so It didn't cost us a penny for the assurance and peace of mind to know that we don't yet have any signifiant foundation issues.