Arizona Foundation Solutions

***STAY AWAY*** They should remove the word "Solutions" from their name. That is far from what they provide. I started the process with Arizona Foundation "solutions" back in May of 2021 to fix a retaining wall/foundation. After meeting with the sales person they did let me know that they can proceed with engineering the "solution". After about 30 days I met with the sales person again so he could present the "solution" and take a deposit. I agreed to the option they offered and they stated I would be on the calendar to be completed before December 2021. During the permitting process there were items that came up that were needed from me directly by the county. These items were provided. After these items were provided I had not been contacted by anyone at the company to schedule the repair. At at the same time I was told by the county that Arizona Foundation "Solutions" was needing more engineering from me to complete the job. Obviously this was concerning as I should have heard about this directly from the company I was spending ten's of thousands of dollars with. However it was crickets. After reaching out to the sales person by call, text, email with no response before the holidays, I gave him the benefit of the doubt and waited until after the holidays and tried again with no avail. I then was put in contact with the "Area Sales Manager" whom after a week reviewed everything and let me now that the project they had in their hands for 7-8 months now was unfortunately out of scope for their company to complete and said they would be refunding me my deposit. I questioned how was this job reviewed and drawn out by an engineer and yet its somehow not able to be completed by them? Another week went by and the same manager contacting me and let me know that the owner reviewed and said they would solve this and get the job completed. I mistrustfully agreed for them to continue. After waiting another 2 weeks with no communication, I reached back out only to find out they were wrong and actually could not come up with a "solution" and would be refunding me my deposit (again). I waited another 2 weeks for my check to come in the mail and then called again to now find out they sent the check to a wrong address and would need to cancel that check and send out another. I asked for them overnight the check for my inconvenience and the refused to as this was an "additional cost that had to be approved". Throughout the most recent 2 months I tried to get the owners (Bob Brown) attention by phone/email to discuss my entire situation and was told he was in "meetings" 10/10 times I called. I was FINALLY able to get him to call back once I called every hour on the hour same day. As I expressed to the owner, the incompetency and ignorance starts at the top at his company. Not only was the communication poor at best during my dealings, the fact that an apologize nor any remorse was expressed on how my customer service experience was. A few key items to any contracting/construction work is setting expectations, communication, and follow through. NONE of which was provided by Arizona Foundation "Solutions". This type of work is extremely costly and any company completing it should be handling their customers with at least some respect while they spend a price of a new car or part of a college tuition on.

I had worked with Arizona Foundation Solutions before. They had installed a moisture removal system as a heaving remediation solution. During my renovations, I noticed a crack in the foundation that was a little more than 1/16 of an inch wide. I felt comfortable fixing it myself. However, I wanted it done professionally and have it backed by a transferable warranty. Therefore, I decided to go the with Arizona Foundation Solutions. The person handling the actual repair was Tom Linear. I was very impressed by his commitment to doing the job right even before the start of the job. The original bid was different from the work that was actually needed since I had just completed removing tile to reveal the extent of the damage. I shared this change with Tom. He assured me that all would be handled. He also warned me about the limitations of the repair. Part of the crack was in close proximity to the wall. Due to this and the need for even more, possibly unnecessary work, this part of the crack would not be stitched. However, the work would still fall under the warranty. I was blown away by his skill, knowledge, patience, and willingness to not only listen to my concerns and answer questions but actually teach me me the techniques so I would feel comfortable doing it myself in the future if needed. Tom is an excellent teacher. As mentioned previously, the scope of the project was changed. He performed extra work that was not in the original contract and would not fall under the warranty, and was done without expectation of extra charge. I cannot say enough positive things about Tom. He is passionate about his work and is willing and able to share it with others. As a result of his visit, I not only have confidence in the repair that was done, but I also have confidence in myself to be able to apply similar fixes in future. Tom, thank you so much!

Scheduling was difficult, work began about 2-3 weeks after original scheduled date without much communication about when it would start. Other than that, work was well done - fixed my issue so in he end can't complain too much about that.

I contracted with this company to repair my swimming pool and the foundation of my home 11/30/18. At this point, I have to give the company a C- (at best) for their performance. I could probably write several pages about the experience, but I will try to confine myself to the main points. On the plus side, they did perform the work I contracted for (cost $34,000), with one exception. The contract calls for a follow-up floor survey which was completed 11/24/20. To date (01/20/21), I am still waiting for the survey report. The expression, “take the money and run” comes to mind. This review will cover some of the things to consider when contracting with this company. The process will begin with the floor survey and repair report (cost $400). The sales agent will review the report with you and recommend a contract for the repairs. Mistake one. They offer a 5% discount if you sign the contract immediately. However, given it takes at least an hour to review the repair report, it would take another hour to review the massive number of “outs” written in the contract. Skip the discount so you know what you are getting into. For example, the foundation repair involved moving the flagstone on my patio. I had to pay another company to re-install the flagstone; not included in the contract. Mistake two. Most foundation problems are due to drainage; water pooling by the home. The repair report identified drainage problems, but they were not discussed, and the needed “hardscaping” to correct the problem was not included in the contract. My advice is to correct any drainage problem, then consider whether you still need a foundation repair. Mistake three. The repair plan allows the company to “adjust” the repair plan based on “site conditions”. They had to move the placement of the repair (poles driven into the ground, called push piers) because I have an air conditioner located where they planned to place the pier. Walk around the outside of your home and verify WHERE the piers will be placed, before signing the contract. Once you sign the contract, it is next to impossible (at least in my case) to get anyone to further discuss the repair plan. Mistake three. The pool repair was not performed by this company; it was subcontracted to another company, with no warranty. Better to simply find a pool repair company. The subcontractor would refer me back to AFS if I had a question about the pool repair, and good luck getting an answer from AFS. Mistake four. There ARE other companies that perform this work.

About 9 months ago we tested for radon in our new house and the level was 5 pCi/L. The FDA says anything over 4.0 should be mitigated, and the WHO says anything over 2.7 should be mitigated due to the cancer risk from radon exposure. We called AZ Foundation Solutions and their engineers reviewed our floor plans designed a mitigation system which they installed. We waited about 9 months for the system to do its job and then retested. We were very happy to see the results. In the two rooms we tested, one was 0.7 and the other was 1.0, well below acceptable levels. The AZ Foundation Solutions system really works! We had one communication problem but the company addressed it.

Horrible!!

Ryan Overcash was professional, genuine, and thorough. He was very intune to just what our personal goals, needs, and concerns were. He was so easy to work with and was very knowledgable. I was extremely hesitent to have a foundation inspector come because i have been warned by a couple contractors that foundation companies exploit non-issues for profit. He inspected my entire house, alongside the crack in the concrete subfloors i called about, and gave a thorough explanation of how the issue was only cosmetic. He also pointed out potential signs for bigger issues in areas i didnt know to look at or what to look for. I now have a game plan for and knowledge of just what real movement looks like and what areas it affects. This knowledge is golden! This company (and Ryan) has our loyalty. Thank you for being honest and thorough, a rare combination!

AZFS was very professional. Starting with our Residential Consultant, Ryan Overcash, all of the AZFS team players arrived on time, were friendly, worked hard, completed the job in a timely manner, and answered all of our questions at all points in the completion of the projects. It was a pleasure to work with AZFS.

Made a special trip to AZ (after waiting months) for AFS to trash my yard. They quit after the digging. First we were told that the crew "couldn't work three weekends in a row" and then that they "needed another tool." The earliest they could schedule to finish was after taking a 10 day break. They refused to bump other scheduled projects or offer me any sort of discount (or even an apology) for their screw up, and the extra cost to me. The project manager Kieth just chuckled at my frustration. Terrible business.

It went great! They are very busy and it took about 6 months from our initial call til completion....but they came when they were scheduled to come and Greg Andrews and his crew were awesome. They were professional..they knew their trade..they keep us informed about when they would arrive......they communicated very well about what they were doing..what work they’d be doing that day...explained the process ...and always made sure we understood....they never complained and work hard even though we had record heat.....great bunch of guys!!

We called Bob Brown's Arizona Foundation Solutions and had a great experience. Ryan Overcash inspected our home and did a very nice job of answering our questions and giving us advice on our options and the next step of getting our foundation checked out. Jeff Crider performed a topographical mapping of our foundation and did a great job as well. The mapping information was then analyzed by an onsite engineer and then Ryan Overcash came back out and explained the Report to us. We are very impressed with Bob Brown and his company and will definitely use him again if we have any issues with our foundation. And Yes, we will absolutely refer Arizona Foundation Solutions to others.

After pulling up the carpet in my house in Tucson, Arizona, I found a number of cracks in the slab. I asked Arizona Foundation Solutions for a quote for "crack stitching" and my AFS "solutions consultant" quoted me a price of $4,000 for 50 feet of crack stitching. I had no idea of what a fair price for such a job would be, but I was pressed for time, the solutions consultant was extremely friendly and personable and quickly won my trust, and I assumed that the AFS quote would at least be reasonable. So I agreed to the quote. Two AFS workmen showed up. Using a small hand-held compact circular saw, they cut 1-foot channels (the width and depth of the saw blade, and about 12" long) across the cracks at approximately 2-foot intervals, inserted paper-thin carbon-fiber pieces in the channels, filled the cracks in the slab and the cut channels with epoxy, let the epoxy dry, and ground down the excess epoxy with a hand-held grinder so the surface of the slab was smooth and flat. The work was well done but after I saw what the job actually involved, I was shocked at the price. The whole job took two people about 4 hours. The materials were not exotic or expensive. The job did not require skilled labor or expensive specialized equipment. Based on other jobs requiring comparable amounts of time, skilled labor, materials, and equipment (e.g. tree pruning by a crew of certified professional arborists), I estimated that the job should have cost no more than $1,000. I was sure that there must have been some mistake in the cost of the AFS quote, so I contacted the AFS solutions consultant with my concerns. He double-checked the price and assured me that the original quote of $4,000 was correct. I had agreed to that price, so I had no choice but to pay the full amount that we had agreed upon. In light of this experience, I will not use AFS again, and cannot recommend AFS to others. If I had it to do again, I think I would avoid "foundation solutions" companies and instead search among companies that do general concrete repair work. If you have the time and minimal handyman skills, you can easily by the necessary materials and tools, and do crack stitching yourself for far less than a "foundation solutions" company will charge.

They did the work expertly and in the time frame scheduled.

Their service was very good.  We could not find any other company that do what they do so the price seemed high.  But I think that type of work cost a lot. I'm reluctant to do any type of comparison because I don't have anything else to compare it to.

Freddy Flores came to evaluate the situation and gave me an estimate for the work. After I agreed to that, he contacted me to tell me that they had come up with a somewhat less expensive solution that would work as well, so we changed to that plan. It took a couple of months for the city to approve the permit. Once that was done, the work was scheduled for two days. Day 1: Aug 18, a crew of two (Martin was crew chief) installed a helical pier to support the broken portion of the patio under the pillar. They finished that work in approx. 3 hours. I called Freddy to come back out because a small crack appeared which ran from the big break to the house. Freddy diagnosed it as a result of the movement of the patio during the pier installation. Day 2: Aug 23, Sarah came to both stitch the crack and apply poly to it. It took her approx. 4 hours to complete the work. In addition to fixing the main break, she also put poly on the small crack to help prevent it from getting worse. The end result is that the patio is again in one piece, the corner is now anchored so that it cannot sink further, and the patio both looks good and is completely useable again. Excellent work from all involved. I will definitely contact AZ Foundation Solutions should I have any further problems which they could fix.

it went very well. The first contact was the office staff. Very nice and accommodating as far as scheduling. Brian Patrick was the one in charge of my project. He also was very pleasant, answered all my questions and explained what need to be done and the cost. Greg Andrews was the one that fixed the crack. Very nice and left the place perfect. No mess

There were two people. It was leaking when it first started to rain, I noticed it was leaking. They are going to come out on September 12th, and fix the leak. I noticed the leak with the first rain. They got it all done in one day. They came in morning, and got it done in one day. It was an all day affair. They left the area very clean. I didn't find anything, but one little thing. It was a piece of material, and found it one year later. They kept it clean, not marked up anything. They did a good job.They were very professional. They asked what colored I wanted the gutters to be, and matched it nicely. The gentlemen explained what it was, and how it worked. I emailed them. No, because I left an contact number, and they didn't call me. Its still leaking. I did call and emailed them, and someone from scheduling called me for the next available appointment, and set it for September. That is when they are in the area. They are in Phoenix. When I sent that email, and sent an number to contact. The next time I emailed them, they did call me to schedule the next available appointment.

They were on time. I got no choice. They answered my questions. I wasn't satisfied with the responsiveness. Like sending emails and letters, to try and get an response. I didn't care too much for that. It was kind of frustrating. It was after. I think they came out in July, and I didn't get it until six weeks. I guess that is reasonable. You have to send a couple of letters to the owner, and stuff like that. The actually work was done very well, except for the gutters. The actual coming out for the work was great. There was one person. I was on an tight time schedule. I had to have it done before the end of July, the last Friday in July. They had a tight time schedule, and they were agreeable. They were coming out of Phoenix, and after I signed the contract, and wanted the money then. The work took a couple of hours to complete. The gutters were another date. That was just the pvc pipe in the ground. It wasn't priced together, it was separated out. It was this much and that much. He left the area clean. He had to remove some of the carpeting to get the concrete, and did a good job and didn't butcher it, and I didn't care because it was the closet. He left the area very clean. It was called under-pinning. Its one word. He showed me the work he had done, and what it was going to do. He was nice and came on time.

They were very thorough.

In terms of the friendliness of the people with whom I spoke, things went well. Just about every person was friendly. I have a very long narrative of things that went wrong which has resulted in this review, each of which I have shared with Arizona Foundation Solutions. I will summarize for your consideration. The initial contact was impressive. The sales person was friendly, apparently knowledgeable, and willing to answer as many questions as I had. After multiple visits, I contracted for approximately $10,000 worth of work. At each stage of the repair there was a constant failure of the organization to meet its own expectations. When they installed the machine on the side of the house, the man leading the work was not prepared with the necessary equipment and left a machine that did not match the expectations set by the sales person in terms of apperance. It was a bit of an eyesore making me call into question my potential home value and HOA-related issues. Further, because he was not prepared, there was incomplete work, including a detached carpet because they had to drill a hole in my living room, pulling back the carpet. They were not equipped to finish the work during the visit. Eventually this portion was rectified, including the appearance of the device, but only after multiple phone calls and visits. The foundation repair, itself, was okay. Currently, I don't have any complaints. With regard to the gutter installation, there were multiple miscommunications between those doing the work and the salesperson. We requested one type of plan ("Plan 1") and when the workman arrived, they showed me plans for Plan 1, but advised me they were actually going to execute on Plan 2, which was different. It required multiple phone calls between the workmen and the sales person to arrive at an agreement. They damaged some irrigation lines, but repaired the lines once notified. On the second day of the work, they completed the work but advised that they didn't test the gutters for functionality. Luckily, I had another adult present at the home who had the prescne of mind to test the gutters after the workmen left, and noticed the gutters were leaking. That person contacted the workmen from Arizona Foundation Solutions who quickly returned and spent time repairing their work. Had it not been for us testing the work they did, we would not have discovered the problem. It's frustrating that we, the residents, had to test the work and we discovered the problem. To date, I don't know if the gutters are trustworthy and functional. I'll find out once it rains. At this point, I have very little faith in the work. Finally, the device they installed during the first visit stopped working. I called asking for someone to come and inspect it. Someone advised me someone would be here on 7/3/17 to check up on the device. On 7/3/17, I called asking for an update and the customer service representative cold transferred me to the voicemail of someone I didn't know. I left a message and got no response. I called back at approximately 6:00PM asking for an update an left a message. Nobody has responded. At one point, because of the trouble we experience, the sales person offered a $100 gift card for the troubles. I have had to, personally, follow-up on the gift card a couple times. I am not so concerned about the $100. Rather, I am deeply disappointed in the amount of effort we have had to personally exert to check the work, the plans, and the follow-up of this company. As of the time of this writing, I still don't have the gift card someone promised and I have not heard back from Arizona Foundation Solutions about the questionable functionality of the device they attached to my home. At this stage, I do regret hiring them. Although I welcome any attempt they make to try to resolve this, I am extremely tired of having to follow-up on the promises they have made and the expectations they have set. I am deeply disappointed with the process and would strongly caution you against hiring them without extensive discussion with the sales person, the support customer service staff, and research into the work they have done. I also recommend, before beginning work from them, you obtain at least one other independent opinion on the work you want done and the basic existence of foundation damage. Currently, I have little to no faith in the company or the advice they provided. Eventually, the owner contacted me to address outstanding concerns. I shared them with him. He took steps to help me resolve the last few outstanding issues I had. In the last few weeks, the communication has been timely, accurate, and I had my final walk-through with the original salesperson I started with during this process. At this point I can say I am satisfied with what is done. However, there was a great deal of effort, follow-up, and work I had to do as the consumer to make sure things happened as they should have in accordance with the expectations AZ Foundations Solutions set. If the whole process had been similar to what happened in the last few weeks, things probably would have been different in my overall review.

Our consultant, Ryan Overcash was great to work with. His detailed inspection identified three small additional areas that needed minor patching. Ryan was very informative and educational when describing what he found and the potential solutions for our situation. The work was completed as promised. All during the process and afterwards, Ryan communicated with us to be assured that we were completely satisfied with the work…and we were.

They drive in from Phoenix and do many jobs, if your job is not the first one scheduled for the day your appt time is at the mercy of how well the other jobs go

The foundation problems were remedied first, followed by gutter installation at a later date. All work appeared to go smoothly. It will take 6 months before we can see changes to the cracks in the walls, hoping to see them stabilize so that wall repair and painting can occur.

Az foundation solutions did a great job for me.  They were very Professional and their crews were always on time and completed the work on time.  Any questions were always answered promptly
I would highly recommend this company 

The people on the telephone are very professional and courteous.  They sent an inspector out to walk and inspect the exterior, determine what work was needed and where, and provide a price and drawing of job details.  Ruben was very friendly and helpful.  He answered all my questions and drew up a contract.  Once I removed a bush so the workmen would be able to get to one of the walls, we scheduled the job.  A crew of three came out just when the said they would.  It was a supervisor and two others.  They finished the job in one full day.  They went right to work and worked all day.  They were courteous and they moved some heavy items in the garage for me.  They left things in good shape too.  The supervisor answered my questions and she followed my requests.  Stem wall work is expensive, but you want a company like this doing the job.