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Stoddart's Lock and Safe

Locksmiths

About us

Family Owned and operated Surprise Locksmith , Phoenix Mobile Service 623-363-1996. We are a full service Licensed Bonded Insured Locksmith. We proudly serve the following cities of Aguila, Anthem, Buckeye, Cave Creek, Carefree, Deer Valley, El Mirage, Glendale, Goodyear, Laveen, Litchfield Park, Luke AFB, Maricopa County, Morristown, New River, Palo Verde, Paradise Valley, Peoria, Phoenix, Scottsdale, Sun City West, Sun City Grand, Surprise, Tolleson, Youngtown, Waddell, Palm Valley, Verrado, Prasada Phoenix, and Glendale. We are family owned and operated. Stoddart's Lock and Safe is located in the West Valley. We are in Surprise Az. Stoddart's Lock and Safe has become the locksmith and security services provider of choice in the greater Northwest valley. 24 hr 7 Day a week locksmiths on call. LICENSED BONDED INSURED We Give 24/7 Mobile Locksmith Services

Business highlights

26 years of trusted experience
Emergency Services Offered

Services we offer

Automotive, Residential, & Commercial Locksmith Services.

Services we don't offer

Alarm Installation.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.9193 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
94%
4
4%
3
1%
2
1%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
4.9
responsiveness
4.9
punctuality
4.9
Showing 26-50 of 193 reviews

Yalonda T.
09/2014
5.0
locksmith
  + -1 more
He was prompt courteous & a great job. All keys worked fine.
Description of Work: Changed all the exterior door locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Dennis F.
07/2014
5.0
locksmith
  + -1 more
This worked out well. He was awesome! I talked to Tom about who was coming out and when. The guy that came out handled everything perfectly.
Description of Work: I purchased a big deal for $109 for Full Home Re-key, Garage Remotes Reprogrammed, Four Keys and a Padlock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Rebekah M.
06/2014
5.0
locksmith
  + -1 more
Very punctual, professional and even found some locks we hadn't considered.
Description of Work: Complete re-key of my new home including programming of 2 garage remotes. Created a master keys that opens gate/house and a seperate key for gate only.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Nicole N.
06/2014
5.0
locksmith
  + -1 more
Awesome. Great customer service.
Description of Work: Rekey house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$109

Katie P.
06/2014
5.0
locksmith
  + -1 more
Went great! Quick and convenient, worked with our schedule.
Description of Work: Changed all locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Brian W.
06/2014
5.0
locksmith
  + -1 more
Went according to discussed plan.Excellent service. Professional. Nothing more to know. Will use company again if need arises.
Description of Work: Re-keyed new house and re-programed garage door openers and remote.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Jen G.
05/2014
5.0
locksmith
  + -1 more
Provider showed up on time and service was completed promptly. We were happy with the quality of the work.
Description of Work: Home rekey

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Debi G.
05/2014
5.0
locksmith
  + -1 more
The job was done professionally. It was extremely easy to get a hold of the owner, Scott and make the appointment. My clients were in Gilbert and they made the trip out from the West Valley. I needed one to give me a 30 minute warning, so I could meet him there. Everything was smooth as silk.
Description of Work: I had two clients retain this company to change the locks on their new homes and change the remotes. The job was done professionally. It was extremely easy to get a hold of the owner, Scott and make the appointment. My clients were in Gilbert and they made the trip out from the West Valley. I needed one to give me a 30 minute warning, so I could meet him there. Everything was smooth as silk.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Quinn L.
04/2014
5.0
locksmith
  + -1 more
The response to my request was very fast. Scott was very courteous and knowledgeable. He was able to schedule my service the very next day. Terry was the locksmith who re-keyed our new home. He was right on time and very friendly and knowledgeable. He was able to re-key the entire house in 30-40 minutes (and it's a big house). I will definitely use Stoddart's Lock and Safe again and would highly recommend them to everyone I know.....(and I'm very....very picky...).
Description of Work: Awesome experience from start to finish.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Gina C.
04/2014
5.0
locksmith
  + -1 more
I would recommend/use again. Did exactly what coupon said they would do. Got my monies worth and peace of mind.
Description of Work: They rekey'd all locks and gave padlock. I didn't need them to program garage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Kristopher K.
04/2014
3.0
locksmith
  + -1 more
It would have been helpful to have option of replacing older locks.
Description of Work: The experience was subpar and we have had issues with the locks since.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0


James O.
04/2014
5.0
locksmith
  + -1 more
Josh, their locksmith, was professional, courteous and HELPFUL, I would recommend them again
Description of Work: Did exactly what he offered for 109.00

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

John L.
04/2014
5.0
locksmith
  + -1 more
I called provider and he set up appointment for just over an hour later. He arrived on time. He assessed the problem and found that the lock was broken. He asked me several questions and called the security gate company for me to check on warranty. The gate company confirmed that the lock was still under warranty. Provider then had me call back to set up a repair time. Provider explained the quality of the lock and how it worked. He charged only for service call and asked that follow up with him when the problem is solved satisfactorily. He also gave we me information about garage door opener control panel that I will have him return to install in the next couple of weeks. Superb service and response to my call. I will definitely use the service again when needed.
Description of Work: Serviced security gate with non-functioning lock (stuck in locked position).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Kimberly M.
04/2014
5.0
locksmith
  + -1 more
He came afterhours because of my work schedule for a small fee, which I really appreciated. He rekeyed all my locks and made me several back-up keys. He was kind and courteous, and did great work. I would definitely use them again if/when I need their services.
Description of Work: Rekeyed all the locks in my house

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Hara D.
03/2014
5.0
locksmith
  + -1 more
Very easy to work with, ontime, very professional
Description of Work: Changed all of the locks including the mailbox and provided 6 duplicates. He also reprogrammed the garage door opener.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Elizabeth M.
03/2014
5.0
locksmith
  + -1 more
was a excellant install very pleasant man and job was done right
Description of Work: re keyed newly purchased home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

John B.
03/2014
5.0
locksmith
  + -1 more
I selected Stoddart's due to their excellent Angie's lisyt rating. The locksmith that did the work was a business associate of Stoddart's. He did a super job which reflects well of Stoddart.
Description of Work: Installed latch to garage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Gary M.
02/2014
5.0
locksmith
  + -1 more
He showed up on time. Re-keyed the locks rather quickly so that all locks operate using the same key. Gave us keys (including extras that we needed) for the locks. All in a half hour of time (give or take). Very professional. Did what was expected per the Big Deal purchase.
Description of Work: Re-keyed all the locks in the house; provided us with a new padlock

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mary S.
02/2014
2.0
locksmith
  + -1 more
This was my first attempt to use my Angie's List membership. Used Angie's list to engage Stoddart's Lock and Safe company to come out and rekey our home. The appointment was made on Saturday, February 8th for Stoddart's to come out between 9-11 AM on Tuesday, February 11th. At approximately 8:25 AM on Tuesday morning February 11th I received a text saying they would not be able to come out today as they had not realized where we were located even though I had provided them with my address via e-mail on Saturday. The earliest they could come out was the following Saturday between 10-12 in the morning which was unacceptable as we needed our home rekeyed now. Stoddart's was polite and apologized and explained that they could not refund my money that I would need to go through Angie's List to get my money returned. They apologized again and said if I had any problems getting the refund to let them know and I then contacted Angie's List to get my refund. This has taken hours of my time.
Description of Work: We needed to have our locks rekeyed.
Rating CategoryRating out of 5
$109

Response from Stoddart's Lock and Safe
I believe there must have been some miscommunication on this one. After we attempted to contact the member with an 60 min ahead call there was no answer , we always call 30-1hr out depending on location on new move in rekeys because peoples schedules always change. I gave the task of getting ahold of the member to a technician with the instructions that a call or text were fine. He only texted which I know may not come off as professional but a lot of the time that's how we get ahold of the customers as some people only communicate that way. I told him since it was getting late in the window to see if they would be able to move the appointment , The one immediately after was completely booked , but we would do whatever to make them happy even coming on Saturday. I did try to assist the customer with a refund and found out they needed to call Angies list and let them know if there was a problem I would make call Angies list or do whatever it took to get their money back to them. In the future we will not schedule first am appointments that are more than an hour away without calling the night before.

Charles C.
02/2014
5.0
locksmith
  + -1 more
He showed up right on time, knew exactly what he was doing. He re-keyed all our external doors and fixed an issue we had with our side garage door. I was impressed with his efficiency.
Description of Work: $109 for Full Home Rekey, Garage Remotes Reprogrammed, 4 Keys and a Padlock!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Sedona M.
01/2014
5.0
locksmith
  + -1 more
They were responsive, as well as very helpful.
Description of Work: I purchased a coupon for $109 for Full Home Rekey, Garage Remotes Reprogrammed, 4 Keys and a Padlock!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Lisa G.
01/2014
5.0
locksmith
  + -1 more
They were here within an hour that I locked myself out of the house. The technician was prompt and courteous. He was literally here for 10 min to take the lock.There were no additional charges beyond the big deal amount.
Description of Work: I purchased a big deal for Stoddart's Lock and Safe.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Alice S.
01/2014
5.0
locksmith
  + -1 more
Stoddards was on time, very professional, knowledgable and did everything I asked him to do to my satisfaction. I would surely use Stoddards again. He was excellent.
Description of Work: Changed out locks on existing doors and added new locks, also rekeyed the doors. Also checked all of the window and sliding door locks, and backyard gate lock.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

rajesh S.
01/2014
5.0
locksmith
  + -1 more
service provider was excellent. He re-keyed an additional locks and corrected the orientation. I am very happy with service and will use him in future
Description of Work: rekeyed the 8 locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Gus B.
12/2013
5.0
locksmith
  + -1 more
Contact with Stoddart's Lock and Safe was very good and when there was a possibility of a conflict on getting the locks changed on the date and time given I was notified days in advance of a needed change. Work was on time and done in less than an hour. This is the second time I used this service 'coupon' from Angies list and if needed, I will use Angies list again and this company. When someone showes up at my house with nothing on his truck and worked out of the back of his truck I wondered for a moment or two but STODDART's made sure the tech was qualified, would perfom excellent work and that I would be happy with the work. Thanks STODDART's.
Description of Work: Changed the key for five locks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$109

Contact information

15990 W Christy Dr, Surprise, AZ 85379

http://www.surpriselock.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Locksmiths

FAQ

Stoddart's Lock and Safe is currently rated 4.9 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Stoddart's Lock and Safe accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Stoddart's Lock and Safe offers free project estimates.
Yes, Stoddart's Lock and Safe offers eco-friendly accreditations.
Yes, Stoddart's Lock and Safe offers a 10% senior discount.
Yes, Stoddart's Lock and Safe offers emergency services.
Yes, Stoddart's Lock and Safe offers warranties.
Stoddart's Lock and Safe offers the following services: Automotive, Residential, & Commercial Locksmith Services.
Alarm Installation.

Contact information

15990 W Christy Dr, Surprise, AZ 85379

http://www.surpriselock.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day