Sears Appliance Repair

Would never consider them.

Excellent.

quick and expert

Very good.

Excellent! Neat and quick.

unknown

It was fine.

Terrible they had to come back three times to fix the problem so it wasn't a good experience at all. They were nice people they just didn't fix the problem the first time. They just didn't know what they were doing.

I like the fact that whenever Sears comes out, it's always the same guy. He's always very pleasant and I just prefer him anyway.

We’re very satisfied with their service on our refrigerator. The price was good and reasonable. They did good work.

I never really had any problems with Sears. The service they did for us has been limited. I have had had carpet cleaning over the years as well. They were quick to respond and they took care of the service. They had to order that particular part for a day or two. It was taken care quickly, effectively and very much to my satisfaction.

The "repairman," Clark, took the back panel off the control housing, found a tattered piece of paper in there (a small schematic for the controls, I think), announced that it was rodent damage and refused to do anything other than put the panel back on. Astonished, I asked him what I was supposed to do, and he told me, "Buy a new one." $80 lighter in the wallet I went out after he was gone and, lo and behold, while this was my fault for not checking, the GFI breaker on the plug had been popped and needed to be reset. I should have checked it first, but a REPAIRMAN definitely should have checked it, and he simply announced that my machine didn't work because of rodent damage and took the cash.

They were great.

Fine. But they come out and they usually find the problem and fix it. One time they had to get a part for our refrigerator, oh they was one that they had to come out no I guess it was a few months ago they had to get there was a part missing in the front to our refrigerator and they had to order the part and it came in and it was fixed. Our door it was a refrigerator it was duel door you know a freezer on one side and the refrigerator side wouldn't catch so it was like the magnetic or something so they knew right away what it was and they just had to order the part and got it in and bomb good as new. He worked great, very nice, came on time;

.

It's been a while, Sears is sub contracting to I think it's A&E and it wasn't anything spectacular but it wasn't bad. It took him a little while to get out here and then they had to order the parts.

He told us what was wrong with our washing machine and told us how much it would cost to fix it, which made it more efficient to buy a new machine.

The pricing was a little expensive but I could not do anything about that. They were timely with the repair. They were responsive and they showed up on time. They cleaned up after the project as well.

unknown

They were good. I had a coupon, it was like $99. They looked at the washer and dryer and then they had to make a repair. I gave them a C only because they didn't really fix the problem, it came right back. The price was good. They were right on time. I would give them an A for professionalism, they did a really good job. The guy was nice. I would use them again because it is a Sears washer.

The 1st two technicians said it needed two parts. They replaced one the other not needed, still leaked the one of the 1st techs came out 2 more times still leaking, but not at all times, had to call a 4th time, still had a leak, 5 th time it was finally figured out what was wrong. The machine did not even need the new tub ring, they wouldn't put the orig. back. I would never use Sears again, even if they paid me for their services. This was a nightmare!

Purchased the Elite Kenmore refrigerator on Dec 1, 2014. I noticed it didn't seem too cold around early March and called Sears Service. After about a week, on March 25th, a service tech came to check it, and decided the problem due to the cooling coil freezing up. He said that the controller circuit was bad. He didn't have any parts available and had to order the controller and the rear inside panel (which he thought would break in removing). A week later the parts arrived, and on April 6th the tech returned and spent about 30 minutes installing the controller. The rear panel was not required and was returned. I had a new refrigerator that would only cool to around 50 degrees for at least 3 weeks! I would rate Sears Service as POOR. I'm only glad I didn't purchase the $800+ warranty the sales lady tried to push. I'm sure I can find a company thru Angie's List that can repair a refrigerator in less then 3 weeks!

The Salesman arrived late. Then he went into a 3 hour presentation on the history of Sears and bashing the competition. He knew that he was the first person that we met with for replacing our windows and used a tactic to disarm us. He repeatedly suggested that when we received other quotes be sure to look at the fine print of the competitors contracts. When I asked to see Sears Contract, he stumbled and finally said that the company would "mail" us one. Then at the end of the presentation, he became very aggressive in trying to get us to sign with Sears. He kept going on and on how if we didn't sign with him today, we would lose an $800 discount. That Sears could not give us this discount tomorrow as if they did they would have a class action suit from other customers that weretold they could only obtain this discount on the day of the presentation. He was very high pressured. Kept saying to sign the contract and give him a check, that way we would keep our discount and we could still look at other companies and if we wanted to go with another company, all we had to do was cancel and we would get our money back. I refused to sign anything, especially since I was not presented with anything to look at and review. When he finally realized that we were not signing, his whole attitude changed. I asked him where was my written quote. He again said it would be mailed to me. I asked him why would you mail it? Why not email it so I would have it right away. He said that he would do that. This was 5 days ago and I still have nothing in writing. Sears sent out a high pressured sales person and I am totally turned off with this company. I feel very sorry for the elderly that he visits with and gets them to sign. He does not let up. Today I got a follow up call from Sears about my "experience" and of course they got an earful. They were offering me new 'low" prices. Wow, I guess I could have received my discount after all!!! Another aggravation, when the salesman was measuring my windows, he went in our back yard. We have had a padlock on our gate for several years. It never is locked. For some reason he went and locked the padlock. I could not find the key and we had to hire a handyman to come out and take off the latch and replace it.

not well. Wasn't willing to pay for part upfront with refund if it didn't work. If they had tried it and it worked, I would have gladly paid the $500.00.

They were very thorough. Price was reasonable for the exam and the glasses. Their customer service was excellent.