Sears Appliance Repair

Daniel was supposed to show up between 1000-1400 hours. Then I was told by 1500 hours. At 1500 hours I was told 30 minutes. 50 minutes later I had to go to work and told Daniel that. He hung up on me and at 1610 took a picture of my home stating I was not there for my scheduled appointment. Sears is extremely hard to get a hold of as well.

I scheduled an appointment to get my refrigerator repaired over a week ago. While my wife waited at home all day for their "4.9 star" technician they sent me several emails and texts to remind me that they were coming. At the end of the day I get a call from a woman telling me that the tech would not make it today and she could set me up with a new appointment for 1 month out at the earliest!!! I will never ever recommend Sear to anyone.

The first repairman showed up approx. 30 minutes after 5:00 and was here for approx. an hour and a half. He thought the problem was fixed (and so did I), but the next morning when I ran it, it did the same thing it was doing before the fix. I called Sears to get someone else back out that day and was told it would be another 6 days before they could. To me that was unacceptable. I was told I could not talk to anyone other than a supervisor on the phone (I went through 4 different women supervisors) and they were not cooperating. I could not find any other number to call or way to contact a higher authority. When I finally mentioned a lawyer, they managed to get someone out in 2 days instead. He managed to fix the machine and showed up on time - although the machine sounds terrible now when it is in the spin cycle. I will never use them again and would not recommend them to anyone.

We paid $199.00 for 5 appliances to be maintenanced. I was told the tech would be at my home between 10 am and 2 pm. He called around 2:20 pm and said he was on his way. He arrived at 3:10 pm. I could hear him in his car on a conversation with a woman. It had nothing to do with his job. He did not come to my door until 3:20 pm. Try to tell me that my water heater needed to be adjust. I know my hat water heater is set at 120 degrees. mY home is a licensed home and needs to be kept at 120 degrees. I had to tell him to leave it at the temp it was several times. He then asked me for a bucket. and then told me "I need to get my own". He di not leave my home until 5:20 pm.

Fantastic! The leaking problem was corrected and has not reoccurred.

He replaced a part in just a matter of minutes.25

The service man was very knowledgeable about our washer and had it repaired in no time at all. In addition, he was cordial and had a nice personality.

Excellent. Was a compound problem, but the repairman was deligent to find issue as well as very courteous and friendly.

BADLEY. I CAN'T BELIEVE IT HAPPENED. IT IS SUCH AN INVOLVED STORY. LIVING WITHOUT FOR 6 DAYS, COOLERS ALL OVER THE FOYER, GETTING ICE EVERYDAY.,ETC. ETC. ETC.

The rep vacuumed out the back of the appliance and the sound stopped.

I have a two-year-old Kenmore water softener that overflowed and caused $3000 worth of water damage. I am mediately called for a water softener repair. The first appointment I could get was two weeks out. The appointment was set for Friday between one and 5 PM. Not only did they never show up they didn’t have the common courtesy to place a call to explain why they would not be coming. Is it any wonder why Sears is a business having major problems. With this kind of service they will not survive. Sears has understand bushed monopoly and servicing Kenmore products no one in town parentheses phoenix) would repair a Kenmore item because they could not get parts. Save yourself the headache and avoid Kenmore products.

The technician was on time. He was very professional and performed the job quickly and neatly. I felt the price for the part and labor was too high but the job needed to get done.

GREAT - UPSOLD US ON A DRYER SERVICE CALL AS WELL.

Very well! Showed up a little late. Very efficient. Found problem and cleand unit. I'm Happy.

Serviceman arrived within the 4 hour window given. Work took about 10-15 minutes. Cost was prohibitive unless had previous contracts which they tried to strong arm sell when making appointment.

Repair went well. The cost was highly exaggerated for a fan to be replaced : $ 347. I was also pushed to take the annual repair coverage plan at roughly $ 50.00 / month. Please, start to sell quality again, and people will not have to buy expensive extended guarantee coverages. Of course, this will drastically reduce the Sears income and profit !!

Online booking was fine. Tech called to say we'd be at the end of his afternoon window which was fine but then nothing for hours. Went online to find the appointment was moved to 7-9pm at night. When I called to move it a) long wait time on phone and b) they wouldn't even give me priority for the next day.

He did nothing to correct problem. Told us "they" don't do duct work.

Just make sure you know what your problem is and insure they don't steer you to a different problem. They tired to sell me to many other items.

The person who came out did a very good job. They knew what they were doing and did it quickly and well. The only thing we had an issue with is that we have our dryer in a very confined space. This person insisted something be done to give the dryer more venting and more space. We have sense worked on that, but it is a really tough problem. They were really tenacious about that.

Not good at all. It took 5 visits (different technicians). 3 parts delivered all incorrect (2 identical parts, both incorrect, on the same day. On the 5th visit the technician finally fixed the problem. Each tech. expected payment. Then after all was finished and completed. We received a bill from a collection agency. I called several Sears numbers, but could not get a resolution. I was very upset with the service and will not use Sears again The first visit was June 27th Job completed August 17

I got a service call and it went fine. They did a great job. I was satisfied with the work that they completed.

Repairman was well prepared on time and fixed the problem. His card reader would not take my debit card so I had to put the charge on my credit card. Not my plan but that was my only tiny complaint

He was very thorough and professional.

It went well. Everything worked out fine, it was good.