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"***STAY AWAY*** They should remove the word "Solutions" from their name. That is far from what they provide. I started the process with Arizona Foundation "solutions" back in May of 2021 to fix a retaining wall/foundation. After meeting with the sales person they did let me know that they can proceed with engineering the "solution". After about 30 days I met with the sales person again so he could present the "solution" and take a deposit. I agreed to the option they offered and they stated I would be on the calendar to be completed before December 2021. During the permitting process there were items that came up that were needed from me directly by the county. These items were provided. After these items were provided I had not been contacted by anyone at the company to schedule the repair. At at the same time I was told by the county that Arizona Foundation "Solutions" was needing more engineering from me to complete the job. Obviously this was concerning as I should have heard about this directly from the company I was spending ten's of thousands of dollars with. However it was crickets. After reaching out to the sales person by call, text, email with no response before the holidays, I gave him the benefit of the doubt and waited until after the holidays and tried again with no avail. I then was put in contact with the "Area Sales Manager" whom after a week reviewed everything and let me now that the project they had in their hands for 7-8 months now was unfortunately out of scope for their company to complete and said they would be refunding me my deposit. I questioned how was this job reviewed and drawn out by an engineer and yet its somehow not able to be completed by them? Another week went by and the same manager contacting me and let me know that the owner reviewed and said they would solve this and get the job completed. I mistrustfully agreed for them to continue. After waiting another 2 weeks with no communication, I reached back out only to find out they were wrong and actually could not come up with a "solution" and would be refunding me my deposit (again). I waited another 2 weeks for my check to come in the mail and then called again to now find out they sent the check to a wrong address and would need to cancel that check and send out another. I asked for them overnight the check for my inconvenience and the refused to as this was an "additional cost that had to be approved". Throughout the most recent 2 months I tried to get the owners (Bob Brown) attention by phone/email to discuss my entire situation and was told he was in "meetings" 10/10 times I called. I was FINALLY able to get him to call back once I called every hour on the hour same day. As I expressed to the owner, the incompetency and ignorance starts at the top at his company. Not only was the communication poor at best during my dealings, the fact that an apologize nor any remorse was expressed on how my customer service experience was. A few key items to any contracting/construction work is setting expectations, communication, and follow through. NONE of which was provided by Arizona Foundation "Solutions". This type of work is extremely costly and any company completing it should be handling their customers with at least some respect while they spend a price of a new car or part of a college tuition on."

"Great work and attention to detail. The customer service was remarkable. I would certainly hire them again."

"Bait and switch. I obtained multiple quotes for my foundation. Dalinghaus Construction quoted me 19 piers to stabilize my home. I questioned why their competitors were quoting me over 30 piers; and they reassured me I was being over quoted by their competitors. Long story short, I went with Dalinghaus. During construction, a rep (David F) came by to drop off some tools and found that 19 piers would not be enough. They said I needed 14 more piers (totaling 33– same as their competitors). I’m stuck because I cannot leave my home half stabilized. No other reputable company would complete the job if another company started it. I was obligated to move forward with Dalinghaus. No one called to apologize for the misstep. They invoiced me and could care less how much this would affect my family. They proceeded to install14 more piers but left 14 large holes— they said backfilling was not part of the scope of work, while the original 19 were backfilled. Insanely strange why they think I wanted 14 large holes at my home. So this is where they gave me a “discount.” They backfilled the holes for free. Free? It should be included in the work. All in all, why do I have to pay for a mistake of this magnitude? I’ve tried to work it out with them peacefully but they have not provided me anything that would make this right. Only excuses why they should not compensate me. They have no integrity. They only care about their reputation at this point (they want my bbb review taken down). I would like to be compensated for the 14 additional piers that were missed from the original quote. 14 additional piers is a completely new job, not a “new work order.” They are the professional and should have done a more thorough assessment to provide me an accurate quote. Their competitors seemed to have done so but I was sadly duped by Dalinghaus. They baited me in and switched the price after the work started. $38k is a lot to lose. I have 2 small children and a home that needs to be completed. Ps. I’ve been waiting over 2 months for a resolution."

"Excellent from start to finish with amazing design and thoughtful execution."

"What started out as a bathroom remodel turned out to be an entire house remodel. I am so very pleased with the end product. New England Upgrades surpassed my expectations. They were easy to work with, reliable, helpful in the design and offered much assistance with their artistic views. I have no regrets that I chose them for this project. Their professionalism and care for the outcome of the work they performed was encouraging throughout this project. I have a new kitchen, new flooring throughout, an updated fireplace. New bathrooms. New walls and clean and painted walls, and many other updates they helped to provide or coordinate. They helped to design my landscaping, coordinated services to achieve that design. I feel they were cost effective and cost conscious in their suggestions. Thank you New England Upgrades. I feel like I am living in a “new house” now! I give a hearty recommendation for their services and will certainly use them again as future projects arise."

"Highly Recommend!! Raul and his team were a pleasure to work with from start to finish. Communication was easy, and responses came quickly. Raul listened to what I was looking for mapped out the best plan to achieve my goals, brought in and managed all needed subs, and executed a high quality result in reasonable time and at fair price. Raul takes pride in his work and is respectful of my home, my time and my money. In the Phoenix/Tempe area, these guys are a diamond among the rough!"

"It didn't go at all. Total lack of input and service. Estimator Dave was to show up on Wednesday at 1 PM to give us an estimate on installing kitchen countertops. He texted me at 12:31 and said he was hung up on another job, and couldn't make it, but if I sent him photos of the kitchen he would send me an estimate. That was Wednesday. I sent 9 photos of a very simple installation job (we already have the countertops). Thursday, I texted him again at 12:30 and asked if he could send the estimate to my email. He never has responded to either text. I sent email to the company as a response to their office manager, she never responded. On Friday, I sent emails to company both vial gmail and via Angi messaging, no response as of Saturday at 2:30 PM. I can't call, as my business is often in a very loud enviornment and hard to talk. They literally ghosted me and haven't have the most basic level of service to even contact me to say they are too busy for new jobs, or they aren't going to make enough on this job and it's not worth their time, or any other reason. They just vanished. I would never, and have never, treated my clients this way."

"The entire group was pleasant to work with. They were very meticulous and had a lot of pride in their work. Was a great and friendly experience."

"J.R. and Monique, owners of Workhorse Custom Homes, are the best on the mountain! Reliable and trustworthy. We had our custom home built in the timeframe promised, JR was easy to work with and cared about what we wanted in our home. Strong, quality construction. Customer service was outstanding. Truthful. J.R. and Monique and their family have become our friends. Would highly recommend Workhorse Custom Homes to build your next home anywhere on the mountain!"

"The work went well. We had some delays due to parts (Covid-related) but Kirk was pretty efficient planning all the trades we needed. The end result was great - we finally have a modern kitchen!"