Owner operated. Occasionally uses subs for electrical work. Cost is determined by the job. No travel charges. Service charges may apply. No extra charge for after hours service. May contact through email.
Business highlights
35 years of trusted experience
Emergency Services Offered
Services we offer
Pool service, maintenance, repair & replacement - pumps, motors, filters, heaters. Salt system installation. Acid washed. Annual D.E. filter cleaning.
We called to inquire about problems we were having with algae in our pool at 6pm in the evening. He called the next morning at 7:30am and troubleshooted our issue. He gave us advice that worked so far for our pool without even coming to the house. We were very impressed.
Description of Work: Troubleshooting for our pool over the phone.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Raoul E.
07/2008
5.0
pool cleaners
 + -1 more
We have been dissatisfied with our current pool service, checked Angie's List and saw all the great reports on Bill Moore. Called him yesterday, and he was here at 6:45 am today. Immediately he had lots of relevant info about the state of our pool and equipment which we had never heard from our prior service provider. He also cleaned our pool and fixed our cleaner today. Our pool is now a sparkling blue "makes you want to jump in it" pool, not the dirty, almost green thing it's been for weeks. Just a great experience overall - wish all our service providers were like this. Would highly recommend and have hired him for our weekly service.
Description of Work: Clean and shock pool; repair pool cleaner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Kerry H.
07/2008
5.0
pool cleaners
 + -1 more
Bill taught me more about my pool and spa in ten minutes than my former company did in three months. He straightened out my equipment problems, labeled my fixtures for easy identification, fixed some leaks that the other company had overlooked, and trained me to take over some of the routine maintenance myself with confidence. Moore's Pool Service is a stellar value, and I continue to use them today. Thanks!!!
Description of Work: Equipment repair, maintenance of pool and spa, education on maintaining some of the equipment myself.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Mary Beth G.
06/2008
5.0
pool cleaners
 + -1 more
Our previous pool service company did not repair several leaks, or even notify us that we had a problem. When we tried to turn the equipment back on after a re-surfacing, water squirted everywhere.
Description of Work: He knew totally what he was doing to fix more than one leak. He was reasonable in price and very helpful explaining. I never felt like he hurried to get the job done. I called on the weekend to see if I could receive a service call. I followed up with him on Monday morning, and he responded same day. I was extremely grateful for quick response, since we had just resurfaced the pool and needed to get the equipment running ASAP.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
GEORGE S.
06/2008
5.0
pool cleaners
 + -1 more
Mr. Moore came out and surveyed the project when I wasn't around. He sent a detailed estimate by email. I accepted, scheduled the job, and he came and did it. Very straightforward. He reconnected some pool features I didn't know about, and showed me how to use everything.
Description of Work: Replaced pool pump and filter.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,150
Peter K.
06/2008
5.0
pool cleaners
 + -1 more
Awesome! I couldn't ask for better service. The best part was it was all for free! In only an hour he explained how to clean my filter and gave me detailed instructions on cleaning and caring for my pool.
Description of Work: Bill came out to my place and showed me how to operate my pool system and how to test and balance my water chemistry.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Nancy A.
06/2008
5.0
pool cleaners
 + -1 more
He does a great job. He does not try to rip you off, and has always been on time. He is quick to get to my needs.
Description of Work: He has repaired our pool. Replaced motor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Larky H.
05/2008
5.0
pool cleaners
 + -1 more
I had a pump that I had already replaced the motor on. I did not want to just replace the motor again as I was concerned there was an issue with the pump itself. Though my pool is not large, I do have solar pool heating and it puts quite a bit of stress on the pump. Of all the people I explained the problem to, Bill was the only one who had worked on pools with my problem before. He recommended a super energy efficient pump that no one else had even mentioned. Our home is not technically in Bill's service area, but he was willing to come for a big job like this. He returned my calls promptly and he was right on time. From the time I first spoke with him until the pump was replaced was only 3 days! This was great as my pump had completely quit working. Due to Bill's quick response my pool chemistry was still fine. I also asked Bill to give me a refresher lesson on cleaning my DE filter. He is a great teacher and I think I will feel completely comfortable taking care of that task myself in the future. Bill gave me lots of information on pool upkeep and he is the first pool person who did not think you had to run your pump 6 to 8 hours a day! I run mine much less and he agreed that that was fine. I am jealous of those customers in Bill's regular service area.
Description of Work: Bill removed the old pump and motor and installed a new one and cleaned the DE filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,150
Ellen C.
04/2008
5.0
pool cleaners
 + -1 more
Having had a poor experience with pool service providers in the past, I joined Angie's List specifically to search for a new technician. Not only was the list of provider's extensive, I found the one I believe to be the very best in Scottsdale. Bill operates his business they way I operate mine - customer service with integrity is first priority for him. He responded within 24 hours of my call, gave me his suggestions for improving my pool, performed the service, took extra time to train my son and myself in how to properly maintain and care for our pool, and charged a fair fee for his services. He didn't push to sell any extra services or equipment and made sure we knew - he was a phone call away if we found ourselves overwhelmed in the future.
Description of Work: Inspect current condition of pool and spa equipment; Drain and Acid wash; Repair / rebuild vacuum system; Repair pump / filter; Start up chemicals; Pool owner training.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Jake S.
04/2008
5.0
pool cleaners
 + -1 more
Overall, my experience with Bill was nothing short of amazing! I requested that 3 companies contact me, and Bill was the first to reply within 6 HOURS! He performed the diagnosis thoroughly over the phone, whilst I received a telephone call from the 2nd company 28 hours after my initial request, and did not hear from the 3rd company. From the time that I put in my request to the time of installation: 48 hours! To top it off, I live in an area typically out of Bill's service area, yet he was willing to make the trek. The timeliness and quality of work performed, coupled with Bill's superior customer service delivery was unlike any other service experience I've had. Everything was flawless, leaving me 250% satisfied, and I would without a shadow of a doubt recommend Bill Moore's Pool Service for any of your pool maintenance needs! Bill, thank you for your attentiveness, quick turn-around, and overall quality of work and integrity!
Description of Work: My pool required a complete replacement of the filter and pump. Bill thoroughly qualified the symptoms that I was experiencing over the telephone (45 minutes!) and offered to do maintenance on the old units to save on the expense, but ultimately we agreed that the long term investment option of full replacement made the most sense, both financially and from a total satisfaction perspective.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,875
Amy H.
04/2008
5.0
pool cleaners
 + -1 more
Admittedly a novice at pool care, and having had experience with flaky pool service individuals, I turned to Angie's List in order to find a reputable vendor. I selected Moore's because of the high ratings and gave a call. Bill called me back promptly and after I gave him some basic information he made plans to come out the next day. Bill and his wife Sharon came out, serviced my filter and replaced the air pressure gauge. I wasn't home for the visit but my wife and daughter were. Bill and Sharon got the work done and gave a detailed explanation to my wife and were on their way. Bill and I connected on the phone later that day and he spent about 20 minutes with me explaining what he did and giving me a bevy of tips I am already employing. The prior poster has it dead-on. This was my first Angie's List experience and it was a home run. There will be one person I call for my pool needs...Bill Moore.
Description of Work: I needed my DE filter serviced and had a pressure gauge that was leaking. Bill and his wife Sharon came out to the house and had the work completed quickly and cleanly. He gave my wife some tips and pointers but promised to connect with me to go over the same.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Catherine M.
04/2008
5.0
pool cleaners
 + -1 more
At long last, a reliable, friendly pool repair guy who knows what he's talking about, shows up when he says he'll show up and is a pleasure to work with! Bill was entirely willing to talk me through a repair on the phone and got me started by having me clean my DE filter. When I needed more than consultation, for which he didn't charge a dime, he and his wife came out and took care of the matter. He lost at least $100 on the deal by telling how I could acquire a part and fix it myself, which I greatly appreciated. I found Bill Moore through Angie's List and the enormous number of positive reports are right on the money. This is the real deal, folks. If I had had to pay more, I definitely would have. I have found my new pool repair guy and HIGHLY recommend him.
Description of Work: Bill first consulted with me by phone concerning a problem I had with my in-ground cleaning system. He offered some trouble-shooting suggestions that got me going and when I was unable to complete the work, he and Sharon came out and went over everything. He diagnosed a couple of problems and gave me information on how I could actually make the repairs myself, as well as some terrific tips on a couple of different maintenance concerns.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Barbara C.
01/2008
5.0
pool cleaners
 + -1 more
Excellent! I haven't had the best luck with pool service in the past but Bill and Sharon turned it around. They came when scheduled, performed the service requested and gave some excellent pointers on maintenance. They did a wonderful job and on schedule. I have a dog that has free roam of the back yard and they were very conscientious in making sure she did not get out and was safe throughout the entire process. I was very pleased with their service and professionalism.
Description of Work: Drained pool, sanded rust spots out, replaced ancient pool light and switch, and balanced pool chemicals and restarted pool after refill.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$605
Palmer H.
01/2008
2.0
pool cleaners
 + -1 more
I called them and they returned my call that day and scheduled an appointment to come out the following day. Bob arrived promptly and got to work. He did the work and everything seemed fine until he turned the pool pump back on and dirty water and debris was shooting into our pool from the fish eyes. Nothing like that has ever happened in all the years we had another pool company do the work. Bob recleaned a screen to "fix" this. After he left, I noticed that there was water leaking from the plumbing where he had cleaned the screen. I called and left a message. I got a return phone call, but instead of offering to come back and fix the problem, he told my husband what to do to fix it. We were still having a problem so my husband called back and left a message. We got a return phone call but Bob said there was nothing more he could do. We paid $85 for a half hour's worth of work, and then we are left with a cloudy, dirty pool and had to fix problems with the work ourselves.
Description of Work: We had them come out to clean our cartridge filter and screens.
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
4.0
$85
Response from Moore's Pool Service
FIRST OF ALL, MOORE'S POOL SERVICE DOES NOT HAVE AN EMPLOYEE BY THE NAME OF BOB. CARTRIDGE CLEAN WAS DONE BY ME, BILL MOORE- OWNER/OPERATOR. I PERFORMED THE CARTRIDGE CLEAN IN A TIMELY, THOROUGH MANNER. IT IS VERY COMMON FOR A CERTAIN AMOUNT OF DEBRIS TO RETURN TO THE POOL AFTER SUCH A CLEAN UNTIL THE POOL CAN FILTER OUT THE RESIDUAL BY RUNNING FILTER FOR A BIT. I THEN CHECKED THE SCREEN FOR THE CUSTOMER'S IN-FLOOR SYSTEM. THIS SCREEN HAD NEVER BEEN CLEANED, SO I WALKED THE CUSTOMER THROUGH THIS PROCESS STEP BY STEP. AFTER LEAVING THIS LOCATION, I RECEIVED A MESSAGE FROM THEM THAT THERE WAS A SLIGHT LEAK WHERE I HAD UNSCREWED THE UNION IN ORDER TO CLEAN THE SCREEN. I OFFERED TO RETURN TO THE LOCATION THE NEXT DAY, HOWEVER, THE CUSTOMER WANTED IT DONE BY 6PM THAT SAME DAY. I WAS NOT IN A POSITION TO DO THAT, SO I INSTRUCTED THE CUSTOMER ON THE PHONE THAT THE UNION JUST NEEDED TO BE TURNED CLOCKWISE ANOTHER QUARTER OF A TURN, WHICH FIXED THE PROBLEM. IN MY OPINION, THE JOB WAS PERFORMED IN A VERY TIMELY, THOROUGH MANNER, EVEN GOING A STEP FURTHER IN EDUCATING CUSTOMER ABOUT THE IMPORTANCE OF CLEANING THE SCREEN FOR THEIR IN-FLOOR SYSTEM. THE REASON, STATED BY CUSTOMER, FOR CALLING OUR COMPANY IN THE FIRST PLACE, WAS THAT THEIR ORIGINAL POOL SERVICE DID NOT RESPOND TO THEIR FOR MESSAGES LEFT REQUESTING HELP.
Joel C.
10/2007
5.0
pool cleaners
 + -1 more
Pool pump was not generating suction. Could not figure out the problem. Called the company and was told that they could come out for a $75 service fee or we could simply check to see if the pre-pump basket was cracked/broken. If so, he knew we could fix the problem in 5 minutes by removing the piece of broken basket from the pump. It was and we did, thus avoiding a $75 bill. Much thanks to this honest company.
Description of Work: In actuality, this company provided advice over the phone thus avoiding actual "work" and a bill!
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Christopher G.
10/2007
5.0
pool cleaners
 + -1 more
It was a great experience. I was out of town and needed help fixing a cloudy pool that just wouldn't clear up. My house was scheduled for a showing while I was gone. I left a voice message and Mr Moore responded immediately. Even though I was out of his service area he persisted in calling me back until we connected in person, he diagnosed the problem (including an additional problem I didn't know I had), and he told me what chemicals to use to fix it. I was able to give my wife exact instructions on what to get and what to do with them, and it worked perfectly. Mr. Moore didn't charge me for his phone advice.
Description of Work: Mr. Moore gave excellent advice over the phone on how to deal with a stubbornly cloudy pool; he could not come in person because I am outside his service area. The project cost is just for the chemicals he told me to buy, he didn't charge me for his time on the phone.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
J D.
09/2007
5.0
pool cleaners
 + -1 more
My pool motor was ominously noisy and the pressure was very low. Of course, my husband was out of town and I was afraid the thing would blow up or something! After checking Angie's list, I called Moore's Pool Service and left a message. William called back the same day, asked me specific questions, suggested a fix I could do myself and it worked! The pump is quiet, the water is flowing, and he probably saved me over $100. I'm keeping his number for future problems.
Description of Work: Save-the-day phone call about a malfunctioning pool pump.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
BRYAN G.
09/2007
5.0
pool cleaners
 + -1 more
They did an excellent job and their follow-up was great.
Description of Work: My pool was turning green and would no longer hold chlorine. Moore's gave us several suggestions to try before coming out and charging us. They were honest and thought it was something that could be cleared up easily. After the initial chemical treatment did not work they came out and had the pool clear within 24 hours
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
ROSE M.
09/2007
5.0
pool cleaners
 + -1 more
This has been the best pool service I have had for the past three years. I went on vacation for five days and I came back to a crystal clear clean pool that my kids can actually go run and jump in. I was unhappy with my previous pool service, so it is a relief to find a quality pool company.
Description of Work: They cleaned our pool and took care of my pool service while we were on a five day vacation.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Heather K.
09/2007
5.0
pool cleaners
 + -1 more
Moore's Pool Service does a pretty good job. The prices are average. The work is okay, but I wish they would spend more time on the work. I would recommend them to others. The only thing I wish I could change is for them to stay a little longer on each visit.
Description of Work: Moore's Pool Service does my pool maintenance once a week. I pay a monthly fee for their services.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
CARRIE T.
08/2007
5.0
pool cleaners
 + -1 more
Bill got the job done timely and the main thing is the pool is operating great. He is servicing the pool weekly now and we don't have to worry about it at all. He comes regularly, works quickly and leaves no mess. He knows what he is doing and so we just let him do it!
Description of Work: Bill Moore assessed our problems and proposed a fix to get the pool running properly again. It required rebuilding the cleaner etc. We thought a lot more extensive repairs would be needed, but he was able to get the pool working fine. Now he is doing monthly maintenance. The pool is working better and it looks better than it has in years. Bill is very efficient and professional. I would give him the highest recommendation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Mike S.
07/2007
5.0
pool cleaners
 + -1 more
The representative was very responsive. He returned my phone call within 1 day in spite of heavy storms creating a lot of extra work from his regular clients. e was very knowledgeable about pool stuff, completed the work very quickly, and the total bill was very close to the original estimate. He recommended work that should be done in the near future. Overall, an excellent experience.
Description of Work: Repair made to the pool pump timer and gasket for the sand filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Denise W.
07/2007
5.0
pool cleaners
 + -1 more
I am going to follow this company's advice on how to fix my problem, and am very thankful for the knowledge and willingness of the owner to help me with my problem over the phone.
Description of Work: I have a problem with my Navigator cleaning system. I called Moore's Pool Service in the morning and received a return phone call the same day. After I described my situation and having answered some questions, I was given some very good problem diagnosis over the phone. Since this company doesn't service my area, I couldn't hire them. But it was great getting expert advice to solve my problem.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
KIMBERLY H.
06/2007
5.0
pool cleaners
 + -1 more
Mr. Moore came out the VERY next morning after calling him, he was about 30.00 cheaper than any other quote I got, and he was SUPER nice. I am a single mom, and sometimes I am scared to call people to fix stuff, feeling like I may get taken advantage of. I had tried like an idiot to fix the pump myself, and thought I had made the situation worse for myself. He came out, and fixed it, gave me a new pressure gauge, and told me how to properly back wash. He actually said he admired me for trying to fix it myself HAHA...I babysit during the summer, and the pool is a big part of our day, he was great, and I would DEFINITELY use him again if I need more work.
Description of Work: Replaced pump filters.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ERIK R.
06/2007
5.0
pool cleaners
 + -1 more
The motor was replaced fast and seems to work good.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Wells and Pumps
FAQ
Moore's Pool Service is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Moore's Pool Service accepts the following forms of payment: Check,MasterCard,Visa
Yes, Moore's Pool Service offers free project estimates.
Yes, Moore's Pool Service offers eco-friendly accreditations.
Yes, Moore's Pool Service offers a 10% senior discount.
Yes, Moore's Pool Service offers emergency services.
Yes, Moore's Pool Service offers warranties.
Moore's Pool Service offers the following services: Pool service, maintenance, repair & replacement - pumps, motors, filters, heaters. Salt system installation. Acid washed. Annual D.E. filter cleaning.