Moore's Pool Service

My experience with Bill Moore of Moore's Pool Service has been incredibly positive. I am a new home owner in Scottsdale and this is the first time I have ever owned a pool. I spoke with Bill remotely from Seattle (after seeing his high scores on Angie's List), and asked him to evaluate and clean my pool, and provide a price for routine weekly maintenance of the pool and spa. Bill has now been performing the regular maintenance for 3 months. He has also done some minor repairs. When my husband and I went to Arizona a few weeks ago, he had the pool clean and up and running for our visit. He met with us and explained in detail what our pool/spa system consisted of, how to work our pool/spa, and recomended safety upgrades and a couple of minor repairs. When repairs are covered by our home warranty, Bill tells us that outright and does not try to sell us those repairs. Bill is highly professional, extremely responsive, punctual, dependable, knowledgeable, and competitively priced. In addition, he has gone way above and beyond expectations by "looking after our house" while we're gone - including taking packages from our front porch to back patio, uprighting our blown over bbq, etc. I can't recommend him highly enough.

They would make appointments and never showed up. This happened several times or the period of a couple weeks. They would not return calls.

Bill was prompt in responding to my phone call, prompt in coming to my house at no charge to evaluate what needed to be done and to give me an estimate of the cost, and prompt in performing the work once I decided what I wanted to have done. He did a good job and was very nice to tell me to call him if I had questions in the future about the pool. Overall a very good job at a reasonable cost.

called on Wed night and left a message. He called back within the hour and scheduled a service for the following morning. Showed up and troubleshooted the system. Had parts on hand and had everything working quickly.

Great experience, Bill came to our home the day after I left him a message, recommended a way I could try to repair a leak myself, which would save $ if it worked, and gave me free spot-on advise about clearing up my recurring algae problem. He gave me an estimate and performed the work a day later. Highly recommend.

Excellent. Definitely plan on using again. Very nice. Thorough. Arrived 15 minutes early. Really explained things so I understoood.

Provided great feedback with ideas and a plan for cleaning pool and maintaining going forward. Knowledge was good and price was good so have hired them. Service very good.

Mr Moore magically appeared in my back yard. He rebuilt everything in sight for a very modest sum. Everything works like new. He even tried to explain on the phone, how to fix it myself, thus saving the price of the repair. I would happily stand in line to use him again.

Great, we will continue to use their service and are very happy with Bill's professionalism and customer service.

I ended up doing the work myself to save money, but if I was going to hire someone to maintain my pool I would use him. He is professional, friendly, knowledgeable, generous with information and experienced.

In response to our calls Mr Moore visited our pool on two separate occaisions to assess the needed repairs, and made recommendations. Recommendations were exactly right, unlike the two other services we worked with. Mr Moore is very experienced, articulate, and responsible. He did not charge us for either of the visits, after showing us how we could do the work ourselves. We will definitely use him for all our pool repairs and service that we will need in the future, and recommend him highly.

Responsive to my initial call, prompt service, great professionalism.

It went great overall. I learned more about the pool and how it works and runs and what I should be doing after we have a storm (clean leaves, etc. out of the pool). Now the pool is sparkling clean and looks great!

Motor stopped. Called Mr. Moore late in PM, left message. He called back around 7:00, said he could come out next morning before 12. He showed up about 9, went right to the pool, and explained as above. I wrote him a check and off he went. Nice man-could have ripped me off if he wanted to(i.e. new motor)but he didn't. I'd call him again in an instant.

Bill from Moores Pool Service called me several times until he got to me. He provided the name and number of someone else that he told me that is all they do is work on aboveground spas. He also spent at least 10 minutes on the phone talking with me giving me suggestions on what to check prior to calling anyone and on a cost/benefit analysis of whether it is worth reparing such an old Jacuzzi. I was very impressed with his professionalism and how much time he spent with me without any gain to him. The next time our pool needs work, I will definitely call Moores.

The top of my DE filter blew off as a result of inadequate service on my part. I called Bill Moore during the weekend and he returned the call first thing Monday morning as his voice mail indicated he would. I briefly explained the problem and he ask a few questions so he would be prepared with all necessary equipment and supplies when he came out the next day. He met me at the house exactly on time (early, actually) and provided complete service. At the same time, he walked me through a complete tutorial on pool maintenance including how to use my heater, which I had never turned on in the two years I've owned the home.

Excellent. I highly, highly recommend Moore's Pool Service. The owner is highly professional: Punctual, friendly, and knowledgeable. We encountered a couple of unexpected hitches, and he handled them promptly and communicated what he was doing at all times.

Mr. Moore has been unusually responsive, professional and thorough in assessing my pool's problems, advising me well on solutions, and providing ongoing pool service. He has been quick to respond to my needs, including special pool requirement during the holidays when I was out of town. I travel at least half the time and I feel entirely confident leaving my pool and its requirements to Bill More.

My pool pump wasn't working and I called Moore's to come repair it. Bill called me back promptly and suggested a few troubleshooting steps on my end before he charged me a site visit. After performing those suggestions, the problem still persisted. When my husband called back to request a site visit, Bill questioned him further, and determined that the problem was completely electrical-Bill then recommended a great electrician who was responsive and fixed the problem promptly. We were very happy to avoid a "green pool" and to have the (dangerous) electrical problem resolved, which was also (unknowingly) affecting our yard lighting and irrigation system. Thank you, Bill!

Very prompt, courteous and professional. Pool looks good as new. I feel very comfortable calling Bill to do further jobs and for misc pool help.

Bill kept us informed every day on what he was doing and what we should be doing to reduce the bill. We now have a sparkling pool and have decided to use his weekly service going forward. I have been through a few pool cleaning companies and I firmly believe Bill is worth every dollar.

Called and left message about our problem, vacuum system not working properly. Call was returned promptly & appointment for the next morning was set. Bill and his assistant showed up as promised, assessed the problem, educated me about my pool equipment (as no other in 9 years had), and thoroughly explained the repairs needed. I was provided a loaner crawler while mine was repaired. Bill returned just as promised to complete the work.

He was here in less then hour. Within minutes he had my equipment evaluated, gave me a quote and I said lets get it done. With the aid of his assistant he had the filter taken apart and told me that some of the filters were bad. He said he normally carries spare parts, but he did not have the pads for my filter (my fault because I thought I had a sand filter) required and agreed to return the next day at approximately 5 pm. Sure enough his assistant arrived completed the work. He also gave me instruction on how to the job myself the next time. Would I refer him to other pool owners...ABSOLUTELY!!!

My experience with them was great. The man was really good and thorough. He explained everything very well. He was very easy to understand. I would recommend him and use him again.

They arrived very quickly. They have been very diligent coming back to make sure the chemicals are right. They have been very helpful teaching us about the pool.