Moore's Pool Service

Arrived on time. The work was done professionally. Very satisfied.

Our experience with Moore's pool service has been fantastic! We haven't spent much on the two repairs they made to our pool. In fact, our bills total approximately $500.00 for two service calls, parts and labor. Even though in the world of swimming pool repairs and maintenance $500.00 is very little money, Bill treats us like we are his best customers! I called him yesterday to ask some questions about pool water chemistry ( as he invited me to do "any time" while discussing recent repairs). He could have charged me for a service call and done a water sample, sold me a bunch of chemicals and made something for his time. Instead he returned my call within 24 hours. I explained the water chemistry problem I was having, he gave me free advice and an inexpensive solution that I could do myself. Every once in a while the homeowner is fortunate enough to find a service provider who cares about his customers. Bill Moore and Moore's Pool Service is just such a find for us.

I came home from a business trip and found that my single speed pool pump was broken. After gathering 2 other quotes I called Mr. Moore. Mr. Moore gave me some information about Single Speed pumps, variable speed pumps, various things that could be causing my problem. I am an Electrical Engineer and I had studied motors and generators in school so I knew that he was not just feeding me a line.He was honest and wanted to do more than sell me something; he wanted to educate me. I really felt like he was working to make me happy and didnt care if i went with him or not. His prices were fair and they took care of the job very fast. From the day I called him to when the pump was fixed was 2 business days.

Everything seemed pretty good to me other than the guy was really busy and couldnt make it over fast enough for my kids birthday party, but I did call him last minute. I would use them again because the quality of his work was great.

I sent Mr. Moore an e-mail through Angie's list and he called me back the next business day.After I explained my situation,the first thing he did was make me aware of a sale on a new pump at one of the big pool-supply chains and said he couldn't beat that price. And even when it became apparent that we were unlike to do business at this time,he continued to answer all my questions for 15 or 20 minutes.He clearly knows his stuff,and I'm thankful to Mr.Moore for being so gracious with his time.I wouldn't hesitate to contact him in the future if the need arose.

I called on a weekend and left a message. Bill Moore called me back the same day and I explained the problem I was having with our pool filter. Dirt and mud was returning into the pool and our floor cleaning system was not functioning.He provided an estimate and his professional opinion about what the problem might be. We scheduled an appointment for the the following week was able to come and do the repair. He worked quickly and efficiently. Our budget would only allow to repair the filter so Bill gave us advice on how to keep the pool clean and functioning until we could complete the replacement of the part to repair the floor cleaning system. He offered us an option to rebuild the part or replace it in order to work with us within our budget.Very friendly, prompt and trustworthy! We will continue to use Moore's pool service and would highly recommend them.

Bill was very helpful in explaining the pool system. He fixed the leak, wouldn't charge me for it so I asked him how much to clean the cartridge filters. His price was very reasonable so I had him do that as well. It is so nice to find someone who really knows pool systems, knows what works and isn't trying to sell you something you don't need. I will recommend him to everyone I know. Honesst, very nice and very reasonable.

Bill returned my voicemail message within just an hour or so. This was not an emergency, so I was fine with a technician coming to resolve the problem the next day. The technician called and told me when he would be here the following day and then called when he was 30 minutes away the day of service. Backwash assembly works great now. Honest, dependable and reasonably-priced company. Will definitely contact Moore's Pool Service again when I need maintenance on my pool. It's nice to finally find a reputable company!

I couldn't be happier with the service we received. Our pool filter was in an extremely tight spot wrapped by a block wall. Dave managed to get in there, remove the old filter (and sand) and install the new one along with alot of new plumbing. He was extremely easy to work with, was prompt and courteous and got the job done perfectly the first time. I would trust him again with any future pool needs and recommend him highly.

Swimming pool main drain line clogged. Called Moore's and they responded back right away. They were able to talk me through troubleshooting the problem, describing the system and how to fix it on my own. Also, gave me some great advice on how to prevent the clog from happening again. Ordered the part online for less than $20. Took about 45min to fix myself. Thanks Moore's!

ring.!First I have to say that I am a single woman who has a very nice home in Scottsdale. Needless to say, I am very concerned with contractors who like to take advantage of women in my situation. When I called Moore's Pool Service, the message indicated that the owner's father has recently passed away and that it may be a few days before a call would be returned. As I listened to this this message, I could have hung up and called another company as I was sure that my pool motor had broken and wanted to take care of this issue. Due to the sincerity in the message I heard, I opted to leave a message of my own. Within 30 minutes the owner, Bill Moore, returned my call. He said that he had just left my area but would return and assess the situation. Bill called me shortly thereafter and relayed that it was not the pool motor. He was able to get the pool running for me, in addition to informing me of some minor items of concern that I needed to address for safety reasons. When I asked him what the charge would be for the visit that day, he said there would be no charge. Wow, No Charge! Here he made an extra trip to help me out even though he had his own personal problems occurring. Needless to say, I had him return to take care of the few minor items when he was next in the area, which he did the following week. Again let me stress that he could have taken full advantage of the situation as I was convinced my pool motor had to be replaced. Instead, he was very professional, helpful and knowledgeable and I would definitely utilize this company again for all of my pool needs. What a pleasure working with this man! Thanks Bill. Sincerely, Patti

Totally professional, punctual, and will use again! Steve in Scottsdale

I called to schedule an estimate for getting our pool working properly. When I described the problem, the man gave me detailed instructions as to what the problem was and how I could fix it myself. Very personable and knowledgeable.

Excellent! Glad to have found Moore's Pool Service.

The owner returned my call promptly and we discussed my problem. I was impressed that he was willing to give me free advice and some tips to try to diagnose the problem myself and avoid the service call. He did end up needing to come out, and was prompt and professional. I believe the cost of the work was VERY reasonable. The repair did fix the problem and has continued to work. I was very impressed with the entire transaction. I won't use anybody else if I don't have to.

I have had a company service my pool since I moved here 2 years ago and was recently alerted that I was not getting proper service. I called Bill and he showed up that day, wow, I didn't expect that. Luck of the draw I thought. He looked over my equipment and recommended a number of things that I had read about before he arrived. The service started with a leak fix but when he found out the filter had not been cleaned in over a year we scheduled a date for cleaning which happened to be the day after our huge dust storm. I was amazed that Bill fit me in, pool cleaners were swamped. Everything works great, pool is good again and now Bill is my weekly pool service guy.

We had just moved into our new house and the pool seemed to have some issues. It had assebled a lot of dust and debris on the floor and the in-ground cleaning system didn't seem to be operating properly. I basically needed help understanding the system as it was different from the one for the pool at my previous house. I called Moore's due to the ratings on Angie's list and the owner was very responsive. He swung by the property and inspected our system and gave advice on what to do about our particular situation. It turned out that there was no need for his company to perform any services at this point and he didn't try to sell us on anything - just gave advice at no charge! Very impressed!

The company responded in a reasonable amount of time but the promised call back did not take plaec as promised nor has it yet.. I can understand that everyone is busy but if you make a promise then . . .

I sent Bill an e-mail because no matter how much chlorine we have in our pool, the pool was still green. Our local pool store recommended replacing all the sand in our filter, but that just didn't seem right as it has been done twice in the past ten years. Bill told my husband about phosphates—something we had never even heard of—and told him what chemical to buy. Next day, pool was back to blue! Didn't even require a visit from Bill. However, if anything else goes wrong, Moore's Pool Service will be the place we go! Thanks, Bill!

Everything went as planned. I have never owned a pool before and he explained everything so I could understand what, how and why.

Very disappointed, they must be so busy that they don't have time to treat customers with respect

Bill responded quickly to my inquiry, rapidly provided an estimate, and turned the work around within a day. He looked for and found cost-effective solutions, made recommendations for a variety of things I could do to reduce my efforts and costs on my own maintenance, and recommendations for future service. He was punctual and worked out a schedule that was convenient to me. His pricing is very fair and he looks for ways to help save money.

We had the company come inspect our pool pump and filter that was not working. They quoted us what was needed and quoted a price for the minimum work and for the recommended work. Once we decided to have the recommended work done they were able to come within two days and had the job completed in a couple hours.

As usual, Bill came over right away when I told him my pool was green. He gave me great instructions, provided different chemicals and even loaned me a pool vac while he took mine to repair. Bill has had to do get me out of this bind before and he is always conscientious, courteous, friendly, knowledgeable and most importantly, goes above & beyond. I love this guy!

Excellent work. Started weekly service, Jeff even came on his holiday week off so I would not miss a week.