Moore's Pool Service

New pool owner here so I called Bill to see if they would be willing to come out to show us the ropes on maintenance and the such. Bill was very nice, noting if it was a quick visit it was free...which I appreciated. If it was an hour the cost would've been around $80. That seemed a bit high to be but this is all new to me, so maybe that is a fair price. James was in the area and contacted my husband that he was leaving the job in 10 minutes and on his way. James never showed up and never called. I understand things happen and he probably got tied up but a phone call literally takes 2 minutes. My husband called him to advise him that he was leaving and he was apologetic saying he got tied up and could come out the following week - mid week. I was disappointed because this company has great reviews. I am sure they provide great service, but communication is key to me. There are a lot of good businesses out there and I will try another.

Moore's Pool Service responded to my initial call the next day. Bill Moore came out to give me an estimate on job. He was very professional. He took the time to explain to me what might be the problem and was honest that he would not really know until the pool system was open up. He gave me prices on possible parts that may need to be replaced. So I knew the worst case scenario before hand. The consultation/estimate was at no cost. I agreed to hire him. He sent Dave over to do the work. He was prompt, professional and very courteous. Dave answered all of my questions and concerns. Showed me the parts that needed to be replace and explained their functions. I actually called Moore's Pool service again when my pool motor tripped my circuit breaker. I have found that working with roofers, contractors etc at first every thing is great and you don't really know the company you have hired until there is a problem. How they handle the problem after you've paid them, to me , tells me what kind of company I hired. My pool was still not as clean as it should have been after the initial repair. I called Bill Moore... he called me back the same day! He took the time to explain to me again that I also needed to replace my pool-vac. Money is always an issue and he knew I did not want to spend anymore than needed. I took his advice and my pool finally looks great! I wish I had known about Moore's Pool Service earlier in the season. I would have enjoyed my pool Moore ( pun intended) this summer!

After having problem for 12 years I have finally found a company that take pride in the job. I have pool service once a week and cannot say enough how great of a job Moore's Pool Service does. Thanks Bill

Bill politley communicated that his company didn't service my area though, he provided two solutions to meet my needs. He offered to locate and recommend a provider that does service my area or he would talk me through what needed to be done to troublshoot the problem. His awesome customer service allowed me to save time and money and now my skimmer is working again flawlessly as he took me step-by-step what to do and how to do it. Great job!

Truly excellent service. We recently purchased a new home and were having a signficant and recurring algae problem. We had tried a few different pool services, none of which were able to resolve the underlying problem. When we contacted Moore's Pool Service, they responded immediately and provided a free estimate/evaluation of the pool. Bill was able to immediately identify the underlying cause of the algae problem and resolve it within a few days. He also noted other repairs or maintenance issues that we needed to address in the short, medium, and long term. The weekly maintenance service has kept our pool sparkling clean without any additional effort on our part. Bill is thoroughly professional, communicative, and reliable. Highly recommended.

I called Moore's Pool Service because I just recently purchased a home with a pool. It had been over 30 years since I last took care of a pool so I definately needed a refresher on how it operates. David stopped out the same day I called and was very friendly and professional. He took the time to answer all of my questions concerning the pool and perfomed a pool cleaning service while he was there. I will definatley be working with Moore's Pool Service for my future pool needs and highly recommend them for anyone else needing assistance with their pool.

We are new to the area, and had some difficulty finding good pool service for our unique & complex pool; our last provider was a one-man company, and although knowledgeable, he was unreliable and not on top of things. I found Bill via Angie's List - he came over right away and did a comprehensive assessment of how to best address our repair needs (which required bringing in specialists), and then determining what it would take to maintain our pool going forward. Bill was thorough, patient, and clear in his explanations - he obviously knows what he's doing. The specialists he brought in/recommended where very good at what they did, and charged a fair price. Bill's pricing for the services his team will perform going forward are also reasonable vs. what we had found previously, and his technician Ben seems to be polite, timely, and capable. I like that Bill isn't afraid to admit when he needs outside expertise, and that he has a team vs. being a one man show. We've only been using Moore's Pool Service for our maintenance for a few weeks, but all appears well with the pool, and we're very happy we found Bill and his team!

I just tell them what I want and no contract is required. If I want a weekly service they come out every week. They check the pool and clean it. They probably have 21 step inspection that they do every week which includes adding chlorine and checking the ph. They usually do it the same day every week and it just depends on their schedule or if they have an emergency call. Mine is just a weekly service and it doesn’t matter in the morning or afternoon. I don’t have to be there and they can do everything without me. I looked at other pool servicing companies but Moore’s Pool Service seemed to be the ones that most people in my area used and had good results. They were within a few miles of my house so I used them. Their pricing is probably right in-line with the rest of the industry.

Moore's pool service was prompt and professional. We called for an estimate. They came out right away and were able to recommend solutions for our pool. We were leaving town and Bill was able to complete the work and service the pool while we were away. It was a relief because we did not want our pool to turn without proper maintenance with chlorine.Bill and his staff have been great. I would recommend Moore's pool service to anyone.

Bill is very friendly, knowledgeable and professional. I would highly recommend using his services. He did not rush and took the time to clearly respond to my questions. Cindy

I couldnt get anyone to come out for this job. So I called Moore's Pool service and spoke to William and he came out that same day. He removed the old pool light and installed the new one which included jumping into the pool to complete the job. He was very prompt, courteous and professional ,we would highly recommend him.

My previous pool service person could not get my pool clean. Though he came weekly, on a couple occasions the pool was very green. The water was never clear, and I could never see to the bottom of the pool. He told me it was because I needed a new pool filter. I called three companies for quotes on a new pool filter. Luckily, Moore's Pool Service was one of those three companies. Not only did the service person not give me a quote for a new pool filter - he told me I did not need one! He said the one I have is in good condition, and I just need the pool cleaned properly. He said he would clean the pool and have it crystal clear within two weeks, or he would not charge me. He worked on the pool and found that the filter needed a low cost (about $27) new part, which he replaced. The former pool service company never noticed that I needed this part. He adjusted the chemicals and initially came daily. Within less than a week, the pool water was crystal clear. I could see to the bottom. I hired Moore's Pool Service to come weekly, and the water has remained crystal clear. He shows up regularly and on time. He explained everything to me and answered my questions. Though the monthly fee for weekly service is a little higher than the former company ($100 vs. $80), all the money I gave to the former company was wasted, because they never got my pool clean. I would rather pay a little more and have it done right and be able to swim in my pool. Plus, Moore's saved me about $1500 that I would have spent on a new filter. I highly recommend this company; they are honest and know what they are doing.

They came out and we hired them. Professional and dependable

We are renters and I had a pool that was getting very dirty due to an inadequate cleaning system and had to move out and wanted to return the pool to as good of condition as soon as possible. This was partly my fault as the pool wasn't use-able and really needed very constant sweeping to maintain and I was getting tired of putting so much effort into a pool I couldn't use. The pool is fiberglass lined and was degrading to the point of getting fiberglass in your skin and getting cloudy when brushed from the fiberglass coming off. So this become very tiring and time consuming and it slowly got worse over time. I told Bill I was in a tight spot and needed his right away and he responded very quickly. He had one his guys (James) out the next morning at sunrise and James worked his tail off to get it corrected. He started and ended his day at my house coming back in the afternoon to clean and vacuum again. James was awesome and he and Bill were a lifesaver for me!

Our pool pump would not prime, no matter what I did. I called Moore's Pool Service and left a message and quickly got a return call. After I explained the problem, Bill suggested that, rather than come out and fix the pool for me, he could talk me through what he thought was the problem so that I could fix it myself. And he did, and I did! So rather than paying the charge for a service call, I listened carefully to his explanation, and went out that day and fixed it myself. For free! What an amazing example of true customer service. This was an easy fix; but one that most pool companies would come out and fix in 10 seconds, and charge me full price for. (Which would of course be appropriate.) But Bill's take was, I know this is an easy fix, so I can just tell you how to do it yourself and save you the money for a service call. Wow! I am very impressed by this nice, classy, gentleman who is a true example of real customer service. I will call Bill Moore for sure next time my pool has any kind of problem, large or small. And will happily pay whatever he charges, secure in the knowledge that this is one kind, honest businessman. Just a great experience.

I got them off Angie’s list. My pool is beautiful now. They are very knowledgeable. They know everything about the pool. They will come any times as necessary till the problem is rectified. My pool guy is James who is new in the business, but his mentor is good.

Would highly recommend based on my experience.

We were gone for a week and when we got home our normally pristine pool was so green that you couldn't see the bottom. My husband tried working with Leslie's Pool store but they tested the water and sold us a lot of chemicals that didn't make a dent in the pea soup that seemed to be getting thicker by the day. My husband called and spoke to the owner who was extremely helpful over the phone. He sent his technician out and within two days the pool was clear enough to swim in and in four days was as blue and clear as you could ask for. It was a very positive experience.

Overall, I'm truly impressed with Bill. He understands service and is just an all around nice guy. This first experience may be the exact fix we need, or, it may not be enough and we'll have to go to the next step. Either way, I appreciate that he isn't using any high-pressure sales techniques. He's helping us take a conservative approach to our pool repairs, rather than just insisting we need new equipment. I will definitely continue to use him. Our pool filter is over 25 years old, so the time will come when it all needs replacing. It's nice to have someone to call who is honest, responsive and competent. This experience has more than justified my fee for using Angie's List.

Everything went great--as it always does with Bill.

I noticed my pool cleaner wasn't running one morning so went out to check on it. It had power but just clicked off and made a humming sound. When I called Moore's Pool Service, he was out in the field but promptly called back to talk about what was happening with my pump. We scheduled a time for a technician to come over and look at it the next day. Mr. Moore described over the phone what he thought the problem was and how it could be fixed. The technician came right away and contacted me to let me know he was on the way. Once he had looked at at, Mr. Moore called me from his vacation to discuss the problem and solution. We ended up needing to replace the entire pump. They were very prompt, courteous and knowlegable and the price was fair. I have an older home and have used several other pool services in the past who were not as good. I would definitely recommend them and use them again!

Recently purchased a home that has pool and system that's been neglected/broken for over a year. Bill, Ben and Sharon came out and repaired/rebuilt the old system, treated pool. They were fast, efficient, and incredibly nice. Bill is very understanding and willing to work with me on payments. Pool and system will eventually need upgrading, he said he can help me with that when the time comes. Great people, great service. Signed on with Ben for regular maintenance. This is my first pool, don't know much about pools and I trust these guys to be fair and honest. Thank you!

Moore's Pool Service deserves every positive review on this site. My pump gave out on me just before I was to leave town for work. Bill Moore went out of his way to make sure a new pump was installed before I left. He is honest, professional, and very informative. He had a new, high-quality pump installed in no time and did not overcharge me or attempt to sell me unnecessary products or services. He took the time to check out other parts of the pool mechanics (filter, valves, electrical, etc.) and provided me with a much needed tutorial on how to take care of my new pool (well, new to me). You just can't go wrong with this company.

Mr Moore was very quick with responding to my email. He gave me a quote and stuck to that price. He was honest about what needed to be done. He was here at the time he said he would and did great work. We will definitely use him if we need our pool serviced in the future.

Working with Bill was very easy. I called one morning and he called me back within a reasonable amount of time. We made the arrangements for him to replace my filter. I left my back gate unlocked and a check under a plant; when I came home, I had a new pool filter. I've never met him, but I have confidence in his work. No complaints.