Legacy Design Build Remodeling

Legacy was hired by my sister to help remodel the bathrooms at her house. At the start of the project Legacy was prompt and very helpful, but as time passed the job dragged on for months longer than estimated and the price rose as their attention to detail and responsiveness dropped. As my family took off work and arranged to have people at the house so they could work, they repeatedly failed to show up when scheduled, without even letting them know. In addition, when they did show up it was often only one person who was unable to do the work needed alone! All in all nothing could ever make us chose Legacy again or recommend them to ANYONE! Despite the good reviews they had in the past (yes, we checked the BBB) before selecting them, they were a waste of time and money and we had to pay someone else to clean up what they did.

We hired Legacy to redo our laundry room. It cost us somewhere in the $30,000 range which is absolutely ridiculous for a laundry room. We could have redone the whole kitchen for that cost. They installed defective cabinets and did not want to replace them. They are peeling all over the place and there are splinters coming off of them. They should have investigated the company prior to instal because it is not the customers responsibility to be educated about quality and durability of cabinets. That is why we hired them so they would find the best quality materials. They also damaged an area on the cabinets and the dry wall was not done well and it looks horrible with rippling all over by the door. Overall the whole project was an overpriced disaster. I will never use them again. They also do not disclose costs of each item so everything is a mystery and you just get totals so you have no way to know how much cabinets are how much counter is and so on. It is probably because you are paying for their fancy office in Scottsdale with a secretary. They also gave us estimates on some other projects and then we got second opinions and were quoted less than half as much. They also could not come up with solutions to many of our other problems in the house when other contractors immediately came up with answers. The whole project took months and months and many of our projects we also were going to do with them never even started because they came up with no solutions and we just waited and waited and nothing was happening. So we finally gave up and hired other people for the other projects and I am glad we did because we are paying half for everything! The laundry is still not finished.

We signed the agreement in December 2010, and before they began, we paid Legacy $4000 design fee plus another $39,000.00 totaling $43,000.00. Less than two weeks into the job, we recognized that additional minor work to the bathroom was necessary: Replacement of 35 sq. feet of floor tile and replacement of the existing sink/vanity/mirror with a new wall-mounted sink and mirror. (We would supply the sink and the mirror). I was presented with a "change order" for the new work totaling $5789.97. There were 25 line items on the change order, but only 3 of them pertained to the new work. I expressed my concern about the price especially because there were line items on the change order that duplicated items in the original scope of work. By mid-January 2011, Legacy had not corrected the change order and insisted that we sign or else the work would stop. I met with President of Legacy, MIKE DANIEL in late January 2011 at the Legacy office. He assured me that Legacy would treat us fairly and that everything would be properly credited. He told me they would account for all undone work and remove any extra charges as appropriate. MIKE DANIEL said "Trust me, when I reconcile the job all credits will be given and it will be fair." Based on the promise of MIKE DANIEL, I signed the change order as it was written (adding 35 sq. feet of floor tile and hanging the sink and mirror). Overall the workmanship and delivery was better than satisfactory. Nevertheless huge issues became clear and Legacy failed to properly address them in a professional manner. Legacy failed to install soundproofing in some of the new walls. Legacy represented that the change order work required new plans and permits (which Mike Daniel told me were for the installation of the change-order bathroom sink), but I later learned from the City of Scottsdale that Legacy never applied for additional plans or permits related to the change order. We did not receive credit for items in the original bid that were not needed like outlets and switches until I later brought them to their attention. Legacy had to correct their mistake I brought to their attention when they initially installed hollow doors for the new room when solid core doors were specified in the plan. Only a few items were properly fixed. When I met at Legacy with owners Mike Daniel and Mark Olsen March 31, 2011, they tried to strong-arm me into payment rather than listen to my valid claims. After the meeting, I sent Legacy a 5-page, detailed letter in April 2011 identifying 14 areas of disagreement. Then, during this critical period of our negotiations, I injured my right shoulder requiring rotator-cuff surgical repair on April 25, 2011. Worse, my mother's health deteriorated further in May 2011 and we began a death vigil by her side. NONE OF THIS MATTERED TO LEGACY OR MIKE DANIEL. They revised their reconciliation, but still sought an unfair final payment. Their lawyer hounded me despite knowing my mother was near death and that I had been rehabbing my painful surgery wound. In early June 2011, Legacy sued us for the unpaid amount they claimed was owed. My mother died on June 21, 2011. When the death delayed our legal response, Legacy sought default judgment. Legacy acted in a heartless fashion. We never denied that we owed Legacy some more money, we just disagreed with their calculation of how much. But Legacy treated us like cheats and liars. Anyone considering doing business with Legacy should be aware of how they behaved towards us in 2011.

The guys they had working directly for them were really really good! Some of the subs were ok, but generally it was a good experience! I would look into using them again.

The guy that was sent out had a personality was very off putting. He talked to us and then left. I got the feeling that I did not receive their best person. They just did not make a good impression on me. I wanted to talk to the actual contractor but I was told that the company sends out someone first so I was not able to talk to the contractor directly.

They are incredible. The work was spectacular and they are really willing to work with you. If something was really important to me, they made sure to help out. They were here every day on time and finished ahead of time. It looks incredible.

I ended up not doing the project. They were excellent and timely. They did a lot of follow-up and did more than I asked them to do. If I had completed the project I would have gone with them.

The cost ended up being higher than we expected so we ended up not doing to project. I also wish the proposal had been more detailed.

I did not actually use them because they were priced way too high. I would not call them again.

He did a fabulous job. He was pleasant and on time. He was also flexible and did good job cleaning-up. The work was also good. I would recommend him.

The work turned out fine. The work took about 5 or 6 months but they did excellent work. They were very thorough and we had no complaints.

The service turned out really good. They gentleman seemed to have good skills and he got it done in a timely manner. We were very happy.

We decided not to use the design mostly because of the cost.

I was very pleased. It turned out very well. There were a few problems and they were happy to make the corrections. They handled the corrections very nicely. I was very happy with the project.

We were very pleased with them. We ended up not having the project done.

They did fine. They also had a great attention to detail.

It was a wonderful experience. The project manager walked me through everything, he was magnificent. Their cleanliness was above and beyond expectations, it was superior. I couldn't have had a better overall experience.

Their service turned out quite well. They worked hand in hand with our designer. We are in the process of finalizing things. They were very responsive. Ed Feeny was great; he was always available. We didn’t run into too many problems. We are very pleased with everything. I liked the way they structured things. We didn’t have any surprises with what they charged us. We were actually able to come in under budget with some of the changes we made. They kept us very informed on any additional charges we may encounter.

They were excellent. They were very good people and did very good work. The price was fair and the quality was fine. There was a minor issue when they came, but later everything was fine. I would say anybody who hires them; they will do a good job.

We had Legacy come to provide us with a ballpark estimate of the cost for a remodel. The salesman was not willing to really speak about our job until or unless we were willing to give him a $1,500.00 non-refundable down payment or "design fee". The salesman was nice enough but was more interested in holding back any remodeling ideas without this upfront $1,500.00 payment. Other companies have since shared some high level concepts, ideas, and ballpark figures. The Legacy salesman did not even leave a business card let alone a brochure. Everything he told us we pretty much got off their website already. My overall grade would have to be a "D" - not customer oriented with their policy.

The remodel job in 2008 was not completed. Myself and Legacy spent months trying to develop a plan. We were not able to start to actual remodeling because the plans could not be finalized and the pricing was too high. The issue I have is that I had to spend thousands of dollars, and months to come to the conclusion. In 2010 I asked them to come out and give me an estimate to remodel a bathroom. They will not give any specific information until money is paid to them.

They first came-out and provided an estimate. They started the work during the 4th of July. They ended up finished the project in September. They had a job superintendent that was on the job for about 3 weeks. He was then laid-off because of the economy. The new supervisor hadn’t been in the field for awhile, so it created a bit of a hang-up in the process and getting the work completed on schedule. Overall, they did a really good job, despite the aggravation that I had. They were reliable and did try to correct any problems that we had. They stood behind their work.

They were always professional, timely and clean.

There representative arrived on time he was professional , friendly and courteous. After going over what it was I wanted a bid on in as much detail as I could . He made notes then started explaining how Legacy worked . He also explained that he could not give a true bid with-out having his crew coming out and that would cost $2000.00 , he explained that the money would be applied to the project if I hired his company and if I didn't the money was the cost of the estimate . He told me the best he could do was give me a range a HI and LOW end . When he returned a few days later and told me the range he could see my surprise and said we could tweak the price down about $90,000 . Even if we tweaked the price he was $105,000 higher then 2 other contractors. So if you call them get other bids

The salesman came out to the house, we explained that we wanted to remodel the bathroom and install some upgrades to the kitchen. Before he would even provide any ideas, suggestions or estimates, he wanted $1,500 up front. If we used them, that money would go to the cost of the services; otherwise, we would be out the $1,500. We did not use them.