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5 Star Window Care

Window Cleaning, Pressure Washing, Glass and Mirrors,

About us

5 Star Window Care is a family owned & operated company that is absolutely obsessed with customer service. For more information visit www.5starwindowcare.com

Business highlights

20 years of trusted experience

Services we offer

Window cleaning, window washing, glass restoration, power washing, & window tinting.

Services we don't offer

Auto Tinting.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.876 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
3%
3
4%
2
0%
1
3%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 26-50 of 76 reviews

Jim M.
02/2013
5.0
window cleaning
  + -1 more
They arrived on time, were friendly and did an amazing job. I will use them again.
Description of Work: Cleaned screens and all windows inside and outside.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$123

F David H.
01/2013
5.0
window cleaning
  + -1 more
I had purchased an Angie's List coupon in 2011 for $90.00. It had a six-month expiration, I think, but I had some health issues and never got around to scheduling the visit. I called up a few weeks ago and asked to schedule them to come, and also mentioned the previous coupon which had expired. They were delighted to come and said they'd still credit the $90.00 to the job today. Scheduling was a breeze, they confirmed twice with me, and today they came after calling and asking if they could come a bit early. The two young men were focused, efficient, no wasted motions and friendly. They were so efficient that the job never exceeded the $90.00 that I'd previously spent. Then a few hours later I received a follow-up email from the owner asking me to evaluate the service. I gave them 100%. I'm a retired business owner myself, several different businesses. Lots of service people are out there wanting us to buy from them. Window washers? They're a dime a dozen. But not these folks. They pay attention to all the little things, beginning with the order right through to the follow-up. How many businesses do that? Plus, they're fairly priced, a lot of value for a reasonable price. This is the same type of privately-owned business that helped build our great country long before us today. And this business is an excellent model for getting our values and commitment to service back to where they need to be. I recommend them without reservation and encourage you to give them your business. I certainly will again, and often.
Description of Work: Wash windows inside and out and treat screens on a 1,000 sf patio home. No window cleaning had been done for nearly three years. This is in dusty Arizona, Greater Phoenix area.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Dan F.
12/2012
5.0
window cleaning
  + -1 more
Great work, I would certainly use them again.
Description of Work: Windows washed inside and out along with screens.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$130

Ron H.
12/2012
5.0
window cleaning
  + -1 more
Very professional service. Arrived right on time. Will use again.
Description of Work: Cleaned windows inside and out, and screen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$275

Chris S.
12/2012
5.0
window cleaning
  + -1 more
Had them out to clean the windows in my three-story Tempe townhome. They did a good job, considering the heighth of the top floor of windows and the difficulty to reach them (even from the inside).
Description of Work: Cleaned windows inside and outside

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Paul M.
11/2012
5.0
window cleaning
  + -1 more
Came on time - finished on time.
Description of Work: Windows cleaned - nicely done..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from 5 Star Window Care
We are so excited that your windows are now so shiny! It was a pleasure to serve you!

Betty P.
11/2012
4.0
window cleaning
  + -1 more
The people who performed the work were fine, professional and did the job rapidly.
Description of Work: I was confused when I bought the deal of the day. "When it said windows washed inside and outside". It turned out that was not the case. They said they would give the the $90 towards the final bill. Nowhere was this ever explained.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Nora R.
11/2012
5.0
glass repair, window cleaning
  + 0 more
Overall, it went very smoothly. He knew what I wanted and performed to my satisfaction. He is a trustworthy guy and very professional. He will always be upfront with your questions. For example, I wanted to clean my windows in July and he recommended I wait until the monsoon season passed. Good advice.
Description of Work: Mike Denton is the owner/operator of Denton's Window Washing Services. I've used him twice and have been very satisfied. He actually charged me $125 but I gave him $150 because I was so pleased. He was recommended by my doctor's office manager. No worries, he's the best and a nice guy. He cleaned my windows, inside and out, as well as my arcadia door. He will also clean your mirrors, if requested. Call him @ 602-769-6257.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Candice H.
11/2012
3.0
window cleaning
  + -1 more
Overall I think I was happy with the clean windows but disappointed that I had a screen torn and the company just said that the technician said "he didn't do ti"....it was no big deal as it was a small screen on a rarely open window but.... So
Description of Work: I don't recall the date or how much I spent, truthfully.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$150

Response from 5 Star Window Care
I'm so sorry to hear that. We would have loved to have taken care of any problems that you felt we were ultimately responsible for, although, it would be difficult to take responsibility for pre-existing conditions... In any event, it looks like our promptness and other factors were also an issue that we were unaware of and unmentioned in the above review. We are sorry to hear that, because our reputation is the most important thing we have, and since we have had so few reviews of this disappointing nature ever written about our company it is concerning to us. I know you had a 50% off voucher that you used back in December of 2011, and after you had cancelled your first appointment with us, we waived the cancellation charge and still came out on the other day you had prescribed without any problems at all. I hope that if you were able to think back, you might be able to recall that the experience was better than rated here, and if not, we would have loved to have made it right any way we could have. I know there is little we can do now, but if there is, just let us know and we'd be happy to assist :) All the best, Curt

Luz G.
10/2012
5.0
window cleaning
  + -1 more
They were great as usual. Showed up in time and did a very good job.
Description of Work: Window cleaning

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

MARK S.
10/2012
5.0
glass repair, window cleaning
  + 0 more
It went great. I purchased the service through one of Angie's deals. Easy to schedule, and then I had to rescheduled which was fine with them. They showed up on time did the work for the agreed price. I would use them again.
Description of Work: They removed years of hard water stains on the glass shower enclosure. I had thought about replacing the unit before they did their work. I had tried to remove them myself without any success. It looked almost like new when they were done. It turned out great. They were professional, on time and cooperative.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

MARY Y.
09/2012
5.0
window cleaning
  + -1 more
Very professional and friendly service. Willing to answer questions and give recommendations. Very efficient. Instead of dusty and dirty windows from the recent dust storms, I now have clean and shiny windows!
Description of Work: Windows washed inside and outside; screens washed and sealed, all window tracks cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$168

Response from 5 Star Window Care
We are glad your windows are sparkling, and that you got the service that you deserve! Thanks for doing business with us... Our reputation means everything to us!

BARBARA L.
09/2012
1.0
window cleaning
  + -1 more
When I called to schedule an appointment, Rachel advised me that I had to go around and estimate the amount of windows before they came out and did the work and literally put down a price. They would not would come out and do the estimate themselves. Whatever the final price turned out to be, they would deduct the $90 from the big deal. I didn’t have the work done.
Description of Work: I purchased a big deal for window cleaning.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$90

Response from 5 Star Window Care
Hi Member, I am so sorry for the experience you had. I know that our policy is to try to give a bid either on the phone or online if the customer will allow us to, so that you get your price as quickly and simply as possible. I also know that 95% or so of our customers really like the speed of getting a bid via those 2 methods. Of the people who do not want a phone or online estimate, we will happily bid the job before we start, or come out and give a separate estimate. In the case of any big deal purchase, we are always more than happy to honor only the $180 portion of the big deal no matter the situation. The main thing is that if the big deal coupon doesn't cover the entire cost of the whole job, we never want anyone to feel that they were "baited and switched". Because this is so important to us, the only thing that we can think of where this wasn't fully communicated is if the phone was somehow disconnected prematurely. In any event, Member, I hope you can see by our overall grade on Angie's List that what you experienced is not the norm, our ethic, or anything representative of what we have become known for. It sounds to me like there was a miscommunication or mis-wording of our company's goal to make your life easier, and it resulted in your unhappiness. We are obsessed with customer satisfaction, so as you can imagine it just makes us sick that the experience was less than thrilling. I wish that I had known before your coupon expired in April, because we really do go to great lengths to make sure our customers are "spoiled real good". I will be on the phone with Angie's list today to see what can be done, and I'm sure you will receive a call from them or me to ensure that this gets resolved as soon as possible. Thanks for letting us know, Curt Owner, 5 Star Window Care

Al B.
08/2012
5.0
window cleaning
  + -1 more
went very well, prompt and efficient
Description of Work: Cleaned windows inside and out. cleaned window sills, cleaned floor beneath windows, provided rain guarantee. did a wonderful job.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$95

Response from 5 Star Window Care
Thank you so much for filling out the report. We truly appreciate any feedback we get from our customers. We strive for the best customer service and quality of work. Since our technicians are paid a percentage of the job, based on how happy the customer is, we are probably not the lowest price out there. However, we certainly do try to be as competitive in our pricing as possible. We always try to save our customers money whenever we can. We have our annual program discounts..... If you have us out again within three months there will be a 20% discount, if it is within six months it would be a 10% discount. You can read more about our annual programs here: http://5starwindowcare.com/about-us/no-contracts/ We also have our Rainy Day Guarantee, another way we try to make life better for our customers. You can read about that here: http://5starwindowcare.com/about-us/rainy-day-guarantee/ Obviously it is very painful for us to get a B on anything, but the quality of work is something we really can control quite tightly and that is just one reason that we sent you that survey when we did the job back in December. We would have loved to have had you fill out the survey and let us know then so that we could make it just right :) We really do appreciate feedback that allows us to continue on the path of excellence and the accountability that comes with it, so my intent is not in any way to make anyone regret being candid, it's just a matter of wanting to know how we can always improve. Thanks again! All the best! Curt

Maureen H.
05/2012
5.0
window cleaning
  + -1 more
Very well. They were efficient and courteous.
Description of Work: I was extremely happy with their service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

LINDA & GENE S.
05/2012
5.0
window cleaning
  + -1 more
They did a great job, and they have wonderful customer service. They have a fantastic website. The overall experience was excellent. They were responsive, punctual, and professional. I would use this provider again.
Description of Work: They cleaned windows.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Emilie K.
03/2012
5.0
window cleaning
  + -1 more
I had bought their advertised "Big Deal". Unfortunately, I didn't make my appointment right away, and by the time I tried a month later, about a week before my appraisal, they were totally booked and said they couldn't fit me within the week. I was so disappointed, because it was urgent for me. But Charlene called me back and said they would make room for me, and I was relieved. As promised, the crew showed up on time and did an absolutely fabulous job. In addition, they were so pleasant and helpful. They went above and beyond. Only when they were finished and about to leave did I realize I was dealing with the owner, Curt. Since I had expressed how important it was for my appraisal to have all windows cleaned, the owner made sure I was taken care of. And I couldn't help but be impressed with the service and the attitude. If 5 stars is the highest grade, I'll give them 10!
Description of Work: Whole house window cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Samuel R.
02/2012
5.0
window cleaning
  + -1 more
A bit earlier than the scheduled time, the 5 Star Window Care crew arrived. A group of 5 young, energetic, wholesome, polite, and friendly professionalis, all passionate about the art of window cleaning, descended upon my home. Swarming around like bees neatly dressed in blue shirts, (those working inside my home wore booties to keep the floors clean), within the hour, I could finally see through windows I know hadn't been cleaned in at least 3 years. Wow! What a difference! For customer service and outstanding job performance, Curt and crew set the standard for all other professionals and service providers to beat. Keep up the great work guys. You will be receiving my window cleaning business again. I've already recommended you to others!
Description of Work: All windows cleaned, interior and exterior. Sills and tracks vacuumed clean. Insect screens and sun screens cleaned.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$210

Launa G.
02/2012
5.0
window cleaning
  + -1 more
They did a fantastic job. They were very fast. The quality was great.
Description of Work: I used 5 Star Window Care for window cleaning. They did the whole house and I have several huge windows. They did the screens and windows and they also cleaned out all the tracks for the sliding doors, of which we have quite a few.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Marc E.
02/2012
5.0
pressure washing, window cleaning
  + 0 more
They did a great job. We have their card stuck somewhere and we’re going to call them again. They had a special deal going at the time. I think it was around $300 that we spent on their services. It was more than just washing the house; they actually cleaned it with mild chemicals and detergent. It looked like we had just painted it. It looked great. The windows also looked great. We will use their services again in the future. We will be calling them shortly for cleaning. We have referred them to the others.
Description of Work: We used 5 Star Window Care. We last used their services probably in early November of 2011. They did the window cleaning and they washed the house as well. They did it following the terrible dust storm that we had locally. They came out and did the windows, but first they washed down the house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Ellen S.
01/2012
5.0
window cleaning
  + -1 more
Great courteous professional service. I have no reservations about recommending 5 Star!
Description of Work: Basic service. Inside/outside wash with dusting of screens.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$194

Cathy F.
12/2011
5.0
window cleaning
  + -1 more
They arrived at 7:40 am and completed the job by 8:50 am. They were gentle in moving curtains in order to clean windows and also vacuumed below the areas cleaned.
Description of Work: The window cleaners were very professional, on time and completed their job in a timely manner. They wore shoe protectors while in the house and cleaned up any debris left from cleaning the screens. I would and will use them again and have recommended them to my neighbors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$115

jerri P.
12/2011
5.0
window cleaning
  + -1 more
Wonderful experience with 5 Star Window Care. Highly recommend!
Description of Work: 5 Star Window Care did a wonderful job cleaning our windows. They spent about 2 1/2 hours cleaning our windows. Inside and outside of windows were spotless. They also cleaned the tracks, and screens. By the time the windows and screens were cleaned, everything was sparking. Cleanest our windows have been in 7 years!! Highly recommend!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$102

john B.
12/2011
5.0
window cleaning
  + -1 more
AAA+++ 5-sTAR Window was perfect.. On time, Profesional, Fast and quality.. If all local companies could have this type of service life would be good and getting work done around your house wouldn't be so frustrating.With 5-Star it was smooth. The owner wants to succeed and he will .. Great Job! Thanks John
Description of Work: Window inside \ out and screen cleaning.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$477

Marc E.
12/2011
5.0
pressure washing, window cleaning
  + 0 more
The crew arrived on time, and proceeded to do an inventory of the windows and screens in the home. In addition they advised they could pressure wash the exterior if we wished, to restore the white color, to which we agreed. There was no pressure, just advised us that the service was available. They went promptly to work, and worked did an excellent job of cleaning the glass and leaving our home in a much cleaner and brighter condition than when they arrived. They were knowledgeable about our window system, which is not standard, and pleasant to work with.
Description of Work: 5 Star cleaned all the windows, interior and exterior in our 3200 Square foot home. They also cleaned the screens and pressure washed the exterior.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Contact information

951 W Fruit Tree Ln., Queen Creek, AZ 85143

www.5starwindowcare.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:00 PM
Tuesday:
8:30 AM - 4:00 PM
Wednesday:
8:30 AM - 4:00 PM
Thursday:
8:30 AM - 4:00 PM
Friday:
8:30 AM - 4:00 PM
Saturday:
Closed

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Window Cleaning,
Pressure Washing,
Glass and Mirrors,
Window Tinting

FAQ

5 Star Window Care is currently rated 4.8 overall out of 5.

Sunday: Closed

Monday: 8:30 AM - 4:00 PM

Tuesday: 8:30 AM - 4:00 PM

Wednesday: 8:30 AM - 4:00 PM

Thursday: 8:30 AM - 4:00 PM

Friday: 8:30 AM - 4:00 PM

Saturday: Closed

5 Star Window Care accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, 5 Star Window Care offers free project estimates.
Yes, 5 Star Window Care offers eco-friendly accreditations.
No, 5 Star Window Care does not offer a senior discount.
No, 5 Star Window Care does not offer emergency services.
Yes, 5 Star Window Care offers warranties.
5 Star Window Care offers the following services: Window cleaning, window washing, glass restoration, power washing, & window tinting.
Auto Tinting.

Contact information

951 W Fruit Tree Ln., Queen Creek, AZ 85143

www.5starwindowcare.com

Service hours

Sunday:
Closed
Monday:
8:30 AM - 4:00 PM
Tuesday:
8:30 AM - 4:00 PM
Wednesday:
8:30 AM - 4:00 PM
Thursday:
8:30 AM - 4:00 PM
Friday:
8:30 AM - 4:00 PM
Saturday:
Closed