Veteran's Plumbing and Drain, LLC

FAST, FAST, FAST!!! A great job was done. I meant to write this review a long time ago. Fast, friendly and professional. Handed out some good tips and tricks as well.

The owner worked well into the evening to complete the job without any overtime charges. We would certainly use him again if needed.

This company took care of a severe blocked drain at my house in a very economical. efficient and professional manner. Their serviceman was on time, knowledgeable and polite. Be sure to ask for Mano when you call. He is fantastic!

I purchased the deal through Angie'sList for Veteran's plumbing to include 40 gal, gas water heater delivered and installed. I received confirmation thru email and a number to call. I called immediately the next morning. Roberto answered and promised a call back. As promised, he called back within the hour and we were able to schedule the install for 2 days later. He told me he would arrive between 11:00 am and 1:00 pm. He arrived on the designated day at 10:59 am. Roberto was professional, knowledgeable and explained what he would do as he proceeded. He had to replace some parts and temporarily remove a vent to place the new heater. I hadn't emptied the water from the old heater. That took some time and Roberto was prepared with his own hose. In all, it took Roberto the best of 2 hours to complete. He was very personable and trustworthy. The extra parts and time cost about $70.00 more but the peace of mind was worth it!

Veterans Plumbing came to replace the mixer valve and install new hardware in a shower plus a couple of other small items to fill the 2 hours. We had purchased the wrong kind of valve, so he was not able to complete the job, but he demonstrated how we could do it ourselves after purchasing a valve that would fit. He even suggested that we record it on a cell phone so we would have a how-to video to use later. He was very nice and helpful and clearly wanted to make the two hours we had paid for worth our while. He did complete a couple of other small jobs in the other bathroom and the kitchen, and all of the work was great. We would recommend them.

We came down one morning to find water all over our kitchen floor. After some investigation it turned out that because of the way our house was plumbed, the draining water from the upstairs shower caused a water backup into the kitchen sink and dishwasher. I called Veteran's about 9 in the morning and they told me they could have someone out around 11 a.m. I asked for the technician to give me a 30-minute lead time before coming out since I was going to need to run some errands in the meantime. The technician called about 11:30 and let me know he was on his way. He quickly confirmed the problem and set to work cleaning out the drain. He was kind enough to allow my 8-year-old to stand nearby and watch the whole process. He was very neat and took precautions to ensure he did not create any additional messes in the process of clearing our drain. As he was pulling the drain cleaning device out of the cleanout port under the sink, he made sure to use an old towel to clear it out as he removed it. This prevented the splashing of dirty water under our sink. He was very friendly and knowledgeable.

That worked out good. They were on time. They were very polite, very helpful and efficient. They came within a day or two.

Everything went well. Plumber was late but called in advance to advise. Would use them again.

They were extremely courteous, both on the phone and in person. They were on time, and did the contracted work very well. They were professional and knowledgeable, and I would definitely recommend the company based on my experience with them.

I used it just about the same time I purchased it. They did a very nice job. We paid less than 500 hours, for additional hours and parts that were needed. He was excellent.

It worked out fine. They worked around our time schedule really good. They were a little bit late, but not too late. What happened was I had purchased the online deal and they told me it was going to cost more than my purchase. I bought a second one as they told me I could buy a second one. They couldn't find it. Their office said they never received it. My husband was there when they did the work and they charged him the second time. They said they wouldn't cash the check and they did and then we had to wait for a refund. So they kind of screwed that up. It was a problem with them not getting it properly or whatever. I have nothing to compare their price with so I would say it was average.

The tub/shower has really old plumbing fixtures which were dripping/leaking quite a bit. I was concerned the plumber wouldn't have the parts to repair the fixtures; he didn't, but he went to a shop in Tucson that carries the old style screws/bolts and came back to install them. Everything was done within the 2 hour time frame the plumber gave me so I was quite happy with the end results.

Veteran's service was really good. The service provider was punctual, knowledgeable, conscientious, and friendly. I'll definitely call them next time I need any plumbing done.

Paid the $125 for 2 hours for an advertised special. We made an appt for Wednesday afternoon and were told they would arrive in the afternoon. They never showed or called. So we contacted them 2 hours after the scheduled time to b e told they lost our phone number. They showed up that evening. The plumber was here for 15-20 minutes and said we needed to get a new $600 toilet due to calcification. He said he would contact his suppliers the next day to see what was available and call us. We never heard from him again. My husband treated the toilet with CLR and the toiled started flushing adequately. We did not feel like we got our money's worth.

I ultimately called someone else. The contractor was supposed to call at around 8 a.m. and be here by 9 a.m. He called at 11:30 stating that there had been an emergency and he could make it to my residence in approx. 3 hours. I can certainly understand an emergency. However, it only takes 1 minute to make a phone call, in a timely manner, to say that they would be late. Instead I was left assuming I had been forgotten. I am not unreasonable and would have understood. Calling 3 1/2 hours late is not only rude but it says that my time isn't important, at least not to them. He did apologize, which I believe was sincere, but by that time I had already contacted another plumber to do the work. I had to cancel an unrelated appt. I had for 1 p.m. in order to resolve the plumbing issue. Had he called when he promised to call I could have scheduled my afternoon appt. for the morning. But I didn't have that luxury because I sat and waited for a call and then had to line up someone else to handle the plumbing problems. The good thing is that I found a great plumber who responded within two hours and completed the work by early afternoon. All the work is done. I gave them an A rating. I would give Veterans Plumbing an F but I feel that rating should only apply to contractors who have done work poorly.

We needed to have our water heater replaced (sounded like rocks rolling around in it - we never drained/maintained it). I needed it installed on New Year's Eve, my day off. We had been quoted up to $1200, but saw the deal on Angie's List from Veterans Plumbing, and they were able to come out that day, on time, and installed a 40 gal AO Smith water heater in under an hour. Two guys, sorry I didn't get their names, very pleasant, all business, they did neat-looking work, left area clean, couldn't say enough positive things about the experience. You never know what you're going to get with an untested contractor, but we wouldn't hesitate to recommend Veterans. It gave me some confidence to see them roll up in a big panel truck that had everything on it they needed to fabricate the bits they needed to get the install done quickly and efficiently.

Great! Actually saved us money.

Came on time, had everything they needed to do the job on their truck. Professional, efficient, neat, pleasant & polite.

They were clean, quick and accurate. I have already recommended them to others as I was impressed with their ethic and professionalism.

We purchased the Angie's List deal for 2 hours of service. In the request we noted that we were having intermittent hot water issues and needed to have a water softener installed. The serviceman came out and was able to quickly fix the issue with the water heater (there was a timer installed and it just needed to be removed). The serviceman then noted that he didn't know how to install a water softener. He referred us to a second company that would honor the 2 hour deal we purchased. The 2nd service person arrived a few days later and then tells us that he has never installed a water softener, but is sure it's not a big deal. He leaves to go get parts to install the water softener. He returns later, gets it installed. He tells us that he doesn't know how to program the water heater (even though the instructions are right there) and tells my wife that we will need to program and activate it. A few days later I followed the instructions to activate the water softener. I honestly don't know if it's actually working since the service person did not test the water or activate the water softener. In addition to all of this, he charged us for an additional 2 hours of labor (most of which were spent getting the "parts" he needed). This was a terrible experience.

When Robert returned with the new kitchen sink faucet he quickly installed it. My hat goes off to Robert for not only driving to purchase the faucet, but for his pleasant demeanor. He was kind and courteous knowing that the hours he spent helping me meant a much longer day for him, especially the day before a holiday. Thank you Robert!!!

Attempted to reset a toilet, but cracked the unit by over tightening it; then refused to take responsibility for his mistake. This was a total disaster. I felt totally screwed over by both the plumber and the "Special" offered by Angie's List, that really wasn't a special at all. And I still paid $109.00 just to get a cracked unit that wasn't cracked prior to the work. I then went to a plumbing supply store, bought a new toilet and had it installed by a plumber that THEY recommended. I feel VERY betrayed by Angie's List. I already sent another message to a different department of Angie's List that gave more detail. Please look it up.

I left a glowing review on the work done 2 days earlier. However, the problem came back and I called Veterans back out. Roberto had snaked the drains and installed new water shut-offs on 2 toilets. 2 days later the toilet would not stop running and was leaking where the new water line Roberto had put in. When I got another guy out to fix the problem he installed a new float and flapper on the toilet and tightened the water line. He was finished in half an hour, but gave me a bill for over $15. I told him that Roberto should have diagnosed it and fixed it when he was out. I told the guy that another $150 was not reasonable and that I could have bought a brand new toilet for less. After lengthy negotiation he agreed to accept $93. So, to recap, I paid $169 on Thursday for Roberto to snake the drain and install new water shutoffs. He had to change the water lines to the toilets because he did not have the right shutoffs on the truck. On Saturday they had to come back out fix Roberto's mistakes and wanted to charge me another $150 which was negotiated down to $93. So, having the drain snaked for 10 minutes and 45 minutes of labor changing 2 water cutoffs and hoses, then a callback to fix problem from the first call cost me $319. To add insult to injury, my house flooded today when I ran a load of wash. I guess the drain snaking didn't work. My original glowing review based on Roberto convincing me solved the problem (to my relief) was premature. This is the gang that couldn't shoot straight.

It went and I would use them again.

Excellent. They are very attentive, do great work and give great customer service. They go out of their way to make sure everything is right.