REEis

very satisfied

They were fine.

unknown

unknown

unknown

It went fine, although filter door had to be pulled loose (sealing material over door).

It was fine and I had no complaints. I didn't go with them for the work. They were very thorough and they did what I wanted. Their prices were rather high for the estimate. The price for what they did was fine.

The tech came out and did the initial evaluation and measurements which took an hour or two. He told me where my problem areas were and later sent me a detailed recommendation on what I could do, and how much each service would cost. I chose the three items that would provide the biggest return on investment--duct sealing, new weather stripping and sealing of the front and back doors, and dramatically increasing attic insulation. When the work crew came they told me what they were going to do, and what they needed from me to ensure they had access. They were extremely pleasant to have for the three hours they were here. They even cleaned some of the ducts because they said they were really dirty. They recommended I get them cleaned, which I later did. They left a shop vac here after I reminded them not to forget it, but picked it up as soon as I called them. They also left some scraps around the front door. But that was minor compared with how careful they were inside the house and how pleasant they were.

Over all we were very satisfied with each crew, the owner and all personnel with which we dealt. I was surprised at the costs of both projects, thinking they were very high. As a result, we did not have all the work done they suggested. Since we did not have another bid, I have no idea if the prices were high. We may still have them back to do some of the suggested work. They are all intelligent, personable, respectful and thorough personnel. When we had a problem/question, the owner of this company called and said he wanted to do the RIGHT thing by us and would not be happy until we were satisfied. This impressed us alot! There were a few things that needed to be done differently, and they were done and we were not charged for the changes. We had an APS inspector come to review the work done, and he told us that all the work was done professionally and correctly.

Overall, both times I've worked with Reeis have gone well.

Went well. Got what I paid for and they did what they promised.

I really like what they had to say, but they were out of my price range.

It went well. The gentleman who performed the audit seemed helpful and knowledgeable. He was punctual, thorough, and net. We were happy with his work, though we were told we needed an advanced a/c tune-up and inspection ($169) to fully determine the energy efficiency of our home. There was a $100 rebate we could apply for to help with the a/c tune-up, but that takes eight to ten weeks to get.

Reeis was one of the companies recommended by APS for a whole house energy audit. We contacted them via their web page but when they saw an out of state telephone number they assumed a mistake on our end and did not follow up. Once we called and clarified that the house is actually in Scottsdale things progressed swiftly and they even offered two additional services (thermograph and hot water heater flushing) in addition to the audit which was great. The technician arrived on time and did a very thorough job, the subsequent report was easy to read and within the template used provided clear recommendations what we should do. Questions about the findings that we submitted via e-mail to the technician were swiftly answered which was great. However as the provided report is only partially tailored to the findings not all tasks identified and quoted by Reeis were actually doable. In our specific case we do not have an accessible attic area so duct sealing which was one of their key recommendations was actually only doable on a very limited basis. We ended up needing to point this out to the office manager who followed up with us and was highly recommending that we get the flex duct sealing done for $1700. We ended up having them seal the plenum box underneath one of our air handlers which was done very well, communication via e-mail was timely and worked very well. The related application process with APS was handled very well by Reeis and worked flawlessly, they also automatically provided us with the needed tax forms. One of the follow-up action items mentioned in the report that did not work too well was a recommendation to install fixed sun screens in front of three windows in 2nd floor. We only learned from APS that you need to go through the company that performed the audit to get work done to be eligible for related program benefits. Reeis at that stage had no company to do that work so when we finally got this clarified our file was closed and we did not get any APS support for that installation. Not a big deal but it would have been good to have this knowledge beforehand.

We met the guy (the owner I believe) back in March 2011 at the Home and Landscape show and he seemed very professional. Afterward, we contacted them to come to our house to check our AC system- the unit and our vents for leaks. The day they were supposed to come they called and said the truck broke down they were trying to find another truck- they never came and never called back to reschedule. We ended up scheduling a check with someone else. We never got an apology and never heard from them again.

The energy audit was somewhat cursory but the AC replacement estimate process was well done. The owner was very helpful and called me to discuss the issues with the energy audit and to discuss the estimate. I decided to go with another company for the A/C replacement due to a better warranty but Reiss was very close 2nd choice.

It was thorough and informative. I would recommend and use them again most definitely.

There service was very good. They came when they said they would. They did what they said they would. They communicated what was going on during the process. They were neat and tidy.

I was very pleased with them. They were very clean, didn't make a mess, even while working they cleaned up, they were fast, and made a huge impact on our electric bill. The systems run much less.

My only complaint would be that it took over 48 hours for them to respond to my request for the home energy audit. Other than that I was very pleased with their straight forward, no pressure attitude and professionalism.

Energy Audit - The gentleman who performed the energy audit was very professional. He arrived on time, did his work efficiently, and took the time to go over his findings with me. He even allowed me to use his thermal imaging equipment to better understand the temperature differentials in various parts of the house such as the attic scuttle, lighting fixtures, and window frames. Added Insulation - This is where things went wrong. The "construction crew" failed to follow the stringent rules that Reeis has for minimizing the dirt and dust that blowing cellose insulation produces. They did not seal off the room where the attic scuttle was from the rest of the house. They did not wear the protective covering on their shoes. They walked throughout the house with insulation clinging to and falling from their clothes. As a result absolutely EVERY surface in our house from floor to ceiling had to be cleaned. WHAT A MESS!! In all fairness Reeis credited our bill $200 and gave us a free A/C checkup for creating the problem. My frustration was that all of this could have been avoided had the work crew just sealed off the small room that contained the attic scuttle and followed Reeis's other work protocol. Duct Sealing - Duct sealing was performed prior to blowing the insulation but has created an on-going problem. Insulation kept falling from certain air ducts for six weeks after the duct sealing. Reeis said that this was not right and sent out someone to check on it. The inspection revealed that not only had the ducts been improperly sealed, but that the construction crew had allowed excessive amounts of insulation from the attic floor to get into the duct work during the process. The gentleman who did the inspection was very professional and corrected the defective workmanship while he was there. I noticed that he and his assistant followed all the rules to keep dust and dirt to a minimum. It was then I realized how little, if any, precautions the original crew had followed. It has now been almost three months and insulation and dust continue to fall from ceiling ducts. I have no idea how much longer it will take for the ducts to finally clean themselves out. In Summary - I believe that, for the most part, Reeis is a responsible company with many professional employees and a desire to provide quality work. But I do believe that Reeis needs to work harder to guarentee that ALL employees follow their protocol for quality work and protection of the customer's property.

Reeis AZ Inc. gave us a really good rebate. The company is clean, meticulous, and has trustworthy workers. I would even let them work in my house without me. They are really efficient.

They are a first class company to use.My electric bill dropped about 15% per month after repairs

This company is very professional in their approach. There are certified by the utility companies to perform this energy star service, which explains the utility company's offer of a rebate. By the way, Reeis completely handles all of the paperwork for you regarding the rebate. The workers are very thorough and careful, and after all the work is complete, they perform the same leakage tests to make certain that everything has been repaired properly. It isn't cheap, but the quality of their work makes it worth the money.

Very pleasant to talk to, looking forward to the inspection.