REEis

I have been a customer of Reeis for a few years. They are by far the best HVAC company I have dealt with. Our service tech Jay was excellent! He explained all the work to be doe in detail.

We had them perform an energy audit in 2013. They told us about all the money we would save by having them perform various services. We agreed. Well, it's been 7 years and there has been very little difference in our cooling/heating bills. ....Certainly NOT worth the $2,500+ we paid. The biggest issue is that these dopes SEALED all the vents/grills in our house (13) with some type of cement to the ductwork & walls ....and we cannot remove them. We discovered this last year when we wanted to have our air ducts cleaned & the cleaning technicians could not remove the vents/grills from the walls. The ONLY way these can be removed is to cut up the drywall and destroy the vent & ductwork to remove them, to do all 13, will cost us a couple thousand dollars for the removal and repair. I know 2 other people these clowns did this too as well. Would I recommend them?...**** NO.

Total waste of money. I called them out to do an energy audit and look into a hot room. Paid $99 for the energy audit. REEis came back with two estimates for additional services, one for $19k and one for $10k. Basically wanted to remove all existing insulation and ducts for the entire house (the home was constructed by a reputable builder in 1996). Told me that the total potential savings would be $900/year and it would fix the hot room. After declining their services, I fixed the hot room myself by re-adjusting some of the a/c vents (one was blowing right on the thermostat). Got a quote from another company for additional insulation for $2,300. They said the system looked great. I would recommend not using unless you want to be taken advantage of.

Miserable. We went round and round with them problem after problem. After numerous fights the owner came out and saw that his workers simply had not installed the unit right. They were horrible.

Sales rep Eduardo Clark was very professional and helpful in explaining the various systems. Absolutely no pressure to purchase the "top of the line". He also had two crews here so they could install our two units in one day, as it was the middle of June and very hot. l Later, when we had a problem, we contacted him AND he responded even though it was late Friday afternoon. The problem was corrected within hours. We have found the people at REEis to be responsive, professional, and reasonable. They will be servicing our HVAC needs in the future.

I did not choose them but they were prompt and informative with the bid.

After the audit they would never tell me the numbers of any measurements they took. They also would not, or could not, tell me what affect the improvements they wanted me to pay for would have on my energy use. I didn't want to pay hundreds of dollars in repairs if it was going to take 50 years for the investment to make a difference.

The installation was done adequately. There were an army of men and they finished same day. I thought the sales associate was very knowledgeable and responsive. My unit was installed on November 28th. I few days later I received an offer in the mail from the same company offering to double the SRP rebate. When I called asking them to honor the better price, they refused. My suggestion would be to get any contractor to agree to match their own better price within a certain number of days. It left a bad taste in my mouth on the whole experience knowing that if I had just waited a week I would have gotten an additional $400 back. Since the mailer would have already been designed and printed, they obviously knew this promotion was going to happen. It also took a couple of weeks to get the dry wall repaired that was damaged during the install.

A friend could not recommend REEis highly enough. The word was that although they were not the cheapest, they would go above and beyond on every level. That was consistent with what they delivered. The technician came out and spent a great deal of time assessing and explaining the project, including some needed updates to our vent system. I checked Consumer Reports on the brand of unit they were selling. Unlike our regular A/C service which was pushing a unit rated very poor on breakdowns, REEis was installing top of the line, highly reliable units. They completed the job on time. After the work was complete, we had an issue with the appearance of the unit because of where it was located on the roof. We brought it up to the project manager, and he was fully committed to working out the problem even if it would cost him on the job. He proposed several different creative solutions, and in the end we settled on a different location for the unit. That's great customer service if you ask me and it lived up to my friend's recommendation.

Bryce was very professional in his approach. The upstairs unit was replaced in the attic on time and on budget. When some imperfections were noted after the install, a crew came back to redo some of the work and make it right.

I spent bout $400. It was a lot less than what I was expecting. I would definitely recommend them to others. the job went rather well, they came out, gave me an estimate, they worked with me on the energy audit thing and were generally professional and not pushy. They were very up front and they didn't cross any lines.

Appointment was made and they showed up on time and did the work. He was very thorough and inspected all parts of the units inside and out. He made recommendations and even added some freon. This was part of a plan that was paid for in the previous year when we had to repair one of the units.

They were really good; they did a great job. They had a rebate through SRP so we went ahead and tried them out. Everything was professional and timely.

If you want to throw your money down the toilet, call REEIS, bc that's exactly what you'll be doing. We spent over 7k with them, following ALL of their recommendations on our house, based upon their $99 assessment. A year later and guess what? Our bills are exactly the same. In fact, we recently had a different A/C contractor at the house and not only did REEIS install everything wrong, the contractor said the amount of insulation they put in our house is nothing above standard. In addition, when they first made their recommendations to us - they did so without ever having anyone even *check* the state of our 2 A/C units. In other words, they want to mainly sell you on insulation and home upgrades bc that's where they make their money. Meanwhile, your A/C units are on the brink, making any home upgrade a moot point. PLEASE DO NOT BELIEVE THOSE RADIO ADS. Take it from me - call someone else - ANYONE else, for that matter. If you want to truly make your home more energy efficient - you NEED people who know what they're doing. REEIS does not. We wasted SEVEN THOUSAND DOLLARS - and with no benefit to us whatsoever. We are beyond upset, and have absolutely no recourse. This is a company who sends technicians to your house who are UNABLE to correctly diagnose the problem. We experienced this w/ REEis several times. Also, we were supposed to hear from Todd Russo regarding redoing / revamping some of the poor work they did on our house. My husband played phone tag with him for weeks and weeks. In the end, Todd never called back after my husband's last phone call. Really just a poorly run company all around.

They were good contractor. I was happy with the work they did. They were pretty thorough and they're going through the heat and air system. They are good and polite people.

.Called the company and left message. They did not respond. They may be a great company but their phone messaging system is not serving them well.

I am disappointed in the results of Reiss? work, although they did promptly respond when I called with concerns. The work was done in June, but I have waited to write a review to see how the house felt through the winter. The work included a complete replacement of the duct work, registers, air handler plenum, and additional attic insulation. There is a noticeable difference in air temperature between the bedrooms and the other areas of the house. Even after they balanced the air flow, I had to close the registers in the living areas and den by 50% to 75% to try force more air to the bedrooms. After doing this I still have a temperature variance of about 3 degrees between the living areas and the bedrooms. Without doing this the difference was as much as 5-6 degrees between some of the rooms. In the summer the bedrooms are warmer than the other areas of the house; and in winter, the bedrooms are noticeably cooler. It is livable, but for the amount I spent I expected better. During the coldest part of the Winter I eventually bumped up the thermostat a couple of degrees from where I have always had it set since moving into the house in 2002 to make the bedrooms more comfortable. Other problems included the initial quality of the work. The first task was to clean the compressor unit and evaporator coils. After this was done the water condensation drain pipe from the evaporator was draining from the secondary overflow pipe (just under the eaves) not the primary overflow that is down by the foundation. This meant that it was coming from the overflow pan under the evaporator. It was not doing this before their work. I climbed in the attic and got it to stop draining from the secondary overflow port and through the primary overflow pipe. I also noticed it was venting cold air through the secondary overflow port. I called them the next day and spoke with the technician and he essentially said that some cold air venting through the overflow ports is just the nature of how the evaporators work. The main task was to replace the duct work and air handler plenum, and add insulation, especially around the ?knee? wall (an exposed portion of the wall in the attic for vaulted ceilings). After the work was completed I climbed into the attic to see what they had done, and found some of the ductwork was draped over the rafters and not properly suspended, pinching one nearly in half. I also found areas where insulation was not added to cover the exposed ?knee? walls. To their credit, when I called they sent another crew out the next business day to correct it, but had I not taken the time to inspect it myself it would have gone undetected. Another concern pointed out by an energy auditor performing inspections for APS, is that the duct feeding the bedrooms is smaller than the duct feeding the living areas, and makes two immediate 90 degree bends coming out of the air handler. He thought this might contribute to air flow restriction, but added he was not an expert in that area. I called Reiss and described this, and they sent someone over to look it over. The technician basically said it met his design specifications based on the orientation of the house, insulation, shading, etc., and there wasn?t much he could do. I also pointed out the two 90 degree bends and he said there wasn?t much room to re-configure it and still have access to the air handler and evaporator. However, it was not like that before they redesigned the ductwork. In addition to the two main ducts coming out of the air handler (a 16? feeding the living areas and a 14? feeding the bedrooms if I recall correctly), an additional smaller duct of about 8? or 9? feeds a second register in the living room. This room is about 13? x 15?. When we discussed this duct he acknowledged that two registers in this room was not part of their re-design. There were two registers in this room before, but they were both fed from one of the main ducts. I mentioned that I would like it corrected per their design and he would look into it but I never heard anything more. I didn?t pursue it since he said he closed it using a baffle at the air handler, and at this point I was getting tired of dealing with them and let it go.

It was poor quality. They told us we could fix our problem by doing several things, we contacted them in response saying we would like to do one of the things, but they said they could not do just one of the jobs. They wanted to put in all new vents, all we wanted them to do was put new calking up. Afterwards, they proceeded to argue with us and condemn other companies.

They were very professional and did a thorough inspection. A few days later they came back with a proposal that seemed very expensive. I used another APS certified company to get the work done for about $3000 less.

We contacted REEis based on their Angie's List reviews and their current Groupon advertised. $40 for Heating and Air conditioner tune up. We felt our AC unit may not be running at full efficiency so we contacted REEis for an appointment before purchasing the groupon to verify that was the service we needed. They advised us to make the purchase. Appointment set, groupn purchased. Then REEis called me back to reschedule the appointment. At that point, since I already had the afternoon reserved off from work, I would have found another company. Unfortunately, since I had already paid for the service, I was stuck to make their schedule work with mine. That pushed the new appointment out over another week. On appointment day, I came home early from work and waited for technician who was late. Appointment was for 4pm, not a window of time appointment. When tech arrived, he inspected AC unit using a comprehensive maintenance task list. Things like inspecting the filter, air seal, panels, thermostat, electrical, coils, lines, and fan motor. He then sat with us to go over things we should consider having done, like cleaning the coils, changing the fuses, and installing vents in our attic. He gave us some estimates and offered to clean the coils of the outdoor unit of dirt and dog hair for $145. In the middle of monsoon season. We declined. Overall, the reasons I am not satisfied with this company: many companies advertise to INSPECT AC units for free. I paid for a Heating and AC tune up, which I thought was more than an inspection. The tech also did not inspect the heating furnace since it is the middle of summer. I understand that, but do not understand why the groupon was advertised as heating and cooling tune up if the heating part shouldn't be done this time of year. Simply stated, disappointed.

I thought price was way too high for work done. It worked out to over $125.00 per hour for manual labor with no high tech skills required. Care in leaving excess duct sealant material on door to bathroom and my shirt hanging on chair was not professional. Not telling me this happened and not seeing it was a poor oversight on their part. They put insulation on return ducts but did not recommend or put insulation on water heater adjacent to duct which is also a big energy user. Extra fancy computer controled thermostats will not do any better job or reduce cost compared a lower cost thermostat. Just an upsell to make profit. I think Homeowner should receive rebates from SRP and not provider. This was an extra profit for provider.

Overall, we are highly dissatisfied with REEis. In addition to the lack of customer service and many frustrations we faced, the A/C unit turned out to be a big disappointment as well. We were originally told the unit would be very quiet and that it would save us money on the electric bill because it's more energy efficient. The new unit, however, is actually much louder than our old unit, and our electric bills have been consistently higher every month since installation. Before installation, we were told we would receive a free energy audit so that REEis could determine the exact specifications of our home, allowing them to choose the appropriate unit. Instead, however, REEis based the new unit specs on approximate square footage of the home, and no energy audit was performed. The A/C installation took two days longer than expected because the A/C unit's door was dented and had to be reordered. This happened twice. In addition, they failed to call back to let us know when to expect the job to be completed. After installation, REEis was supposed to perform another audit to determine if everything was installed correctly. Again, they barely inspected anything yet claimed everything looked good. When I later attempted to change the A/C filter, the unit's door fell down because it was not installed correctly. The owner's response is incorrect. The scope of work was not changed to accommodate our budget. We have a written proposal for the work which includes the $175 rebate. If what he claims is true, that we did not qualify for the rebate, why would they state that it was being processed a month after the a/c installation? The only change their salesman made was to eliminate the sales tax so that they would match the price of a competitor. The same work was to be performed. I have written proof of these facts.

There were a lot of leaks in the duct work due to time. They were able to fix all the leaks. They are also documented with digital camera in the attic. They were recommend by APS. The energy audit is $99 and at that time you have the choice to use them or go with someone else. I would use them again and would recommend them to others.

I was very disappointed in the quality of the services provided. White caulking was used on all the outlets instead of clear although I had been assured that clear would be used. The doors had significant leakage but they decided it was too expensive to fix them and put in a piece of rubberized insulation. The two sets of sliding doors both had significant leakages, but they did nothing to address those leaks. Why test for leaks when all you can say is there is nothing that can be done? Most of the electrical outlets had air leakages both before and after the leakage test. I asked why they had not used foam backing inside the outlet and didn't receive a response other than they didn't do that sort of thing. They used the air leakages in the electrical outlets as evidence that sealing should be done. It should be noted that the test is done under pressure. When these outlets still leaked after sealing, they said it wasn't important because they were just leaking because of the extra pressure. So they used the pressure test to justify sealing and then said it wasn't important. They had a crew of six here and they worked for less than three hours. It was a Friday afternoon and they seemed like they were awfully anxious to get the job done quickly. So I ended up paying over $600 per hour for this crew. At that price I think I deserved much better service. Afterwards when I tried to get a copy of the energy audit, I was unable to get one. So I have no detailed documentation about conditions at the start and at the end. This firm had an article about them in the Arizona Republic. I expected much better and I can't recommend them under any circumstances.

Fabulous. At the end of the inspection we got a 22 page audit report along with a list of recommended repairs and suggestions. Eduardo and Silvio were very capable in translating contractor terms into something we could understand. I would highly recommend the company and it's service. Well worth the fee. And, no pressure to use their in-house construction team.