Parker & Sons

I felt totally over charged. I felt taken and I'm embarrassed. I'm grateful to be able to vent on Angie's List and maybe give someone else a heads up.

We saw Parker & Sons' stall at Costco and scheduled them for a visit to our home for a quote. Jim came by and provided a quote to replace the old ground floor unit. We discussed the location of a replacement and asked him to also price in moving our second floor unit's heat pump to the new location in our back yard. The quote was competitive, especially with Costco's cash rebates. In addition, I liked Jim's approach to relocating the units, which showed an intention of maximizing our unit's efficiency (he suggested digging a trench to route the copper tubes from the house wall to the heat pumps to improve insulation and eliminate a tripping hazard), and providing me with all the relevant information. When we picked Parker & Sons to carry out the work, they were able to schedule a date for a work the very same week. They came by and scoped out the work the previous day and arrived promptly at 7 in the morning on the scheduled day. The work took all day (especially since the work also included moving our second unit), and the team were professional and diligent. They kept us informed of the progress at regular intervals and explained the source of any delays. They explained their recommendation for surge protection, without a hard up-sell, and allowed me to make the decision. At the end, they spent a significant time testing the units and left the work location spic and span. No debris was left over from the old unit, the trench was filled in as good as new, concrete slabs were provided to stabilize both units (which I hadn't expected) and if anything, the back yard was left tidier than it had been before. I'm going to test the unit over the next several days to make sure that it is working (both cooling and heating) as it should, but otherwise, I am completely satisfied with the work so far. Even if there are any issues with the operations, the 1-year service agreement and the labor guarantee will cover any return trips, and I'm confident from everything that I've seen that this company is dependable. PS:- I have seen how bad A/C contractors works. I had my other AC unit replaced 2 years ago by a company that isn't around anymore. The quality of their work left much to be desired, so this time I wanted to go with someone that will stand by their product and their work. Parker & Sons appear to be someone that will. UPDATE: Parker and Sons called us to schedule the tune up (included in the cost of the installation), and their technician was very professional. I shadowed him as he was working and he explained everything that he was doing and how everything was working fine.

The last time I used them I was charged for several diagnostic fees and told that the price of the diagnostic fees would be put toward the price of repairs if I chose to use them. The price for repairs I was quoted was over $4000.00 so I decided to get other estimates. Not because I didn't trust them, they have always done a great job, only because of the price. I settled on a company that came out and did the same tests "free of charge" and their estimate came in over $2500.00 lower for exactly the same diagnosed problem. I decided to save the $2500.00 and go with the better bid and the company that didn't nickel and dime me on all of the diagnostics on top of inflating their price to cover their advertising.

I have a contract with them so they are my go to for all my plumbing needs, as well as my heating A/C. They are always out on time when I need them and their assessments are always accurate. I have been very pleased with them. They will be coming out again soon to check my heating unit.

I had been using Parker and Sons for several years on my personal residence and also on several rental properties that I own. I had spent several thousand dollars with them on one particular property. I had a switch replaced on an HVAC unit. The following year (during annual maintenance service) I was told that the switch needed to be replaced again. It was two months over the year warranty so I would need to purchase another switch (plus labor). I asked the technican why a switch would burn out so quickly and if there was another issue causing that problem. The technican agreed and determined that I needed a new fan motor. The technican replaced the fan motor per my request. One week later the unit stopped working. I was told by the technician that the compressor now needed to be replaced.I found it odd that the compressor failed shortly after the fan motor was replaced. I asked them what had happened. I never got a straight answer but they were happy to quote me on the compressor replacement and also on a brand new unit. I called in two other HVAC vendors because I grew not to trust what they were telling me. Both of these vendors said without a doubt that they way the fan motor was installed caused a short in the compressor. I decided to replace the entire unit rather than dumping more money into the old unit. The new company I purchased the unit from said they would absolutely go to bat for me. They hauled the old unit back to their office, took photos and even wrote a letter and attempted to contact Parker & Sons to advocate for a refund on my behalf. They received no response. I will never use Parker & Sons again. They have lost all my future business. I feel like they took my money and had no desire to do the right thing and were only interested in making a buck by selling me a new unit after costing me money after their mistake. That takes nerve in my book.

I called for a service at 7am, and they told me I was first on the list and someone would call me back. No call back, so called again at 8.20am, explaining that I had to go to work so needed to know if/when someone was coming. Was told everyone was in a staff meeting, but someone would call within 30 minutes. 9.45am still no call, so called again, and told that my technician was on another call out, but I would be next, but as technician had already been a long time on this call, it may be a major problem and they couldn't say how long. I mentioned again that I was late for work, and asked them to call the technician and to call me back with an estimate of when they were coming. I called again at 10.15, still no call back, and was told that they have no way of contacting technicians. I mentioned that they exhibit a major lack of respect for customer's time. At 11am gave up, found another more responsive company on Angie's List and canceled my service contract with Parker & Sons.

Stephen was great prompt friendly and explain everything very thoroughly . My air conditioner motor went out and he didn't have the part with him he had to drive all the way to tolleson to get the part and was back quickly The whole thing only took about 2 hours of my time with same day service. They honored their discounts and did not try and nickle and dime me. I love Parker and sons and would recommend them to all my friends

The installation work was excellent. Everything looked good and clean. The standard system maintenance they do is average.

the process went very well. I have been using Parker and Sons for 7 years, my AC mechanic is Ken Porter. Excellent skills, explains the issue and what is needed to correct it in terms I can understand. Does not push or try to SELL other repairs that are not required. Extremely consciences about tracking in dirt from outside or insulation from the attic. Very positive attitude, and never complains about heat, job issues, very professional. He arrives at the house on time, asks questions about the situation, completes his diagnosis and explains the repair. I highly reccomend Parker and Sons.

We received prompt service (same day). Tech arrived timely. He inspected amd cleaned the unit. He addressed with us the items he found that need to be serviced. We looked over those items and agreed to have the work done. He completed the work same day. The tech was professional and reviewed everything with us when the work was completed. Cost seemed fair. We bought the sevice agreement to have them come back again . Very satisfied.

They had done work last year that included a one year warranty service call and inspection. We were fortunately within days of the year and they came out to check. But charged two hundred fifty for adding freon. Ridiculous! I had them come out to another property to evaluate and estimate a repair. Their quote was over a thousand dollars above the quote and actual cost from another company. Will never call them again.

He was polite, efficient, and knowledgeable. He had a good work ethic and he would only do a job if he could do it right.

The Tech came out to assess the problem. He was prompt and very professional. He and my Husband noticed the platform the the water tank was on was very soft from the water leaking. The tech Justin called a repair person he works with to come out and give us a price to repair it. My Husband decided to fix it himself and the Tech Justin gave us his cell phone # to call him when he was done. He even said he would come back out that evening. We told him Monday would be ok and he insisted on coming back Sunday morning at 7 a.m. He was very prompt and had the job done in 3 hours. He quoted everything before the job was started. He even cleaned up! We will be using Parker and Son's from now on! Thank you for such prompt, professional, courteous service!

They were always on time and I am very happy with my drywall. They got the job done quick and even came back a few weeks later to fix some holes in the back of my closet that were forgotten. They matched the paint in the bathroom and left me with the paint when they were finished.

The price, quality, responsiveness, and professionalism are great. I would recommend Parker & Sons.

When they put it in, there was no problem, then I found out the same water heater could have been put in for much less money, but my husband said let it go. Now my husband was out in the garage and he found where the hot water tank was leaking, and the warranty is not up. And the outside jacket was rusted. We had the man come back to see, since it was still under warranty, what they planned to do about it. And he said oh we will replace it. I said, well, I don't even know if I want the same thing. Then he said it will cost you $601 to remove this and replace it.

Our original quote was $650. We were told we would get an Angie's list 10% discount, it took several phone calls before we got that 10%. The installers were nice enough, and efficient. However, one of them needed to ask me questions, so instead of knocking on the door he tried to just come in the house. Luckily I had the door locked. He did this twice, I thought it was very odd especially because I had a dog in the house with me. They charged our credit card before the work was done, which they explained they would . But I inquired about using a different credit card and they said that would be no problem at all. They would just refund the original. That took 3 &1/2 weeks to do, and about 4 different phone calls. Every week they said it would occur the next week. They couldn't explain why it took so long (each phone call). The install seeems to be working fine, but we would not use them again!

My home has a relatively new a/c system, however every time they come for their "inspection" they discover several hundred dollars of repairs that "should" be made. Kind of makes you wonder.... maybe they are extra thorough, or maybe "too" preventative?

Work was good, What I don't like about Parker is that even if the semi-annual inspection is good, the service man is always trying to sell you something else.

I have been disappointed with their service, and I feel that I shouldn’t have bought the units from them. When the person came out the last time, he had to do a repair that he wanted to charge me for. He told me that the units were notorious for that part breaking, so I felt that they had installed faulty equipment, and they wanted to charge me for fixing it.

When they came out to fix it they tried to say that I had something else wrong. They tried to charge us a lot of money for the parts. The work that he did do was fine.

I like them. They are just wonderful.

The job was done on time, quickly and efficiently. We've been using Parker & Sons for all our plumbing needs and for semi-annual A/C tune ups for years. They have always been prompt and courteous and we've never felt we were told we needed something we actually didn't. We will continue to use Parker & Sons with confidence. They may not be the cheapest but we trust them to be fair and do the job well.

They were prompt. We showed them what was wrong, and they knew it immediately how to fix it. Their service is friendly. I was very happy with it.

I attempted to get Parker and Sons out to the site of a large remodel project to get a quote on some a/c work. They gave me the run around with the morning appointment, so we scheduled an appointment for the afternoon that same day. I could have left the job site at 1pm, but was waiting on a 3pm appointment from Parker and Sons, so naturally I waited for them to arrive. I finally gave up around 5pm after no word from them, and received a call while on my way home from the job site from a Parker and Sons employee who said he was on his way! We just cancelled the appt. and moved on to other options. Looks like Parker and Sons pulled a MELVIN!