Parker & Sons

They told my I needed a ground for my air conditioner in case lightening ever struck the house. My air conditioner was already grounded. I think they were trying to take advantage of me to make more money. I think the same thing happened with my water heater. It was not old and they told me I needed a complete new one. They charged me $88 just to come light the pilot light. Before this I would have rated them an A because they were clean and professional in the past.

They have done very well. They are reliable and fair. They are timely. It is a matter of fact we called him just the other day and they are supposed to come out I think tomorrow.

Their service is great! We have been really happy with their service. Whenever we need them, they come out quickly.

Tech shows up to work on a rental home ac blowing hot air. In addition to fixing what is wrong he tries to up-sell me for "coil cleaning" for $230. I said no coil but replace the part. In writing...via text. Guess what he doesn't do anything. Had to have another tech go fix this guys service no call. Parker & Sons wanted $438.00 for the service. The other guy did all the same work for $97.00.

The estimate and installers were professional at all times. We got two other bids and they were not the cheapest nor the most expensive. We chose them as they are long-established in the valley and have a overall strong reputation.

not well as fore the aformentioned above

I was very upset to begin with because I had a hot water leak, and the only reason we found out was because my granddaughter was walking barefoot and felt the floor was warm. I put my palms on the floor and felt it was warm, and the other part of the hallway was cool, and then I realized I had a leak. After they fixed the hot water heater, they left a hole in my wall about 36 inches wide. I asked them to do something about it, to at least cover it up, but they said they didn't do that. I then asked them for a recommendation for someone who could fix it for me, but they wouldn't even do that. They just left the mess. Ever since they fixed the plumbing, whenever you take a shower, you can hear the pipes knocking together in the other bathroom. Every time I see a commercial for them on TV, I get angry again. Whenever someone asks for a recommendation for plumbing, I tell them to not go to Parker and Sons.

They determined the drain was under a wall in front of my house. How rediculous is that? When i called to complain that i was charged $350. for a service not performed, they would not return my call. Nor did they feel bad enough to not charge me for a job not done. They tried to tell me the drain was under the wall, stating that the wall must have been added later. The wall is original with the house. (there are several houses in Lakewood just like mine and all have the same wall around the bathroom area). The drain is either between the house and wall or outside the wall. This is why I hired them. The ground is too hard to dig not knowing where it is. Outside the wall has thick ground cover I do not want to disturbe unless i know exactly where to dig. They took the money, but did not perform the service at all. "F"

Parker & Sons did an excellent job.

I called and requested an estimate on replacing my hot water heater, which they provided free of charge. I was familiar with this company because my heating/AC sysytem was purchased from them a few years before and I have a service contract with them for regular maintenance on that system. I decided to go with Parker & Sons because of my previous experience with them and they sell the same brand, AO Smith, that I was replacing. The old one has been in use for at least 14 years, maybe longer. I'm not the original home owner, but the label on the old one was dated 1999. They always call to let you know they are on their way. He was within his 4 hour time window and very courteous. It only took him an hour and a half to do the job. I had found a $50.00 off coupon for replacing water heaters on their website which he gladly accepted.

After a year the toilet broke again as the job was not done correctly. I had to spend a lot of money to get it fixed as they said that the warranty was up on it and they would not help. They are very indifferent and obviously do not care much about their clients. I would think that they would be trained to try to make an unsatisfied customer happy.

I needed 2 cartridges replaced in my showers. I did it myself last time for about $40. Since something went wrong several months later, I called Parker & Sons (they put in my water heater) They did the job for almost $500 for less than 1 hours time. I didn't have time to get quotes because of the holidays so I went ahead. That's my fault. But as a warning to all, Get quotes, get quotes get quotes. Don't count on Parker & Sons to be reasonable. I will not use them again. I will get quotes from several others and choose from among them. They did the job. They did it right (so far). But I think they charged twice what they should have. At $200 an hour, I expected the bill to be around $200. It was more than twice that.

Arrived on time. Introduced self. Completed the inspection of the ductwork and the Heating unit to determine it was operating porperly. Answered questions about how the heat/AC unit worked, as we have just moved to the Phoenix area and the heating and Air system was different from what we were used to.

We have had this Goetell heat pump on our house for 16 years. Our only problem with the unit was that during the winter it would "freeze up" and reverse itself so that it blew cold air into the house until the compressor warmed up. That's the term used by the various technicians I have corresponded with over the years. They indicated it was normal, so we put up with it. Recently the compressor would not turn on. The fan would simply blow cold air into the house. After having my "go to guy" come out an look at it, he could not determine the problem and recommended Parker and Sons. I gave them a call and they were able to send a technician out in two days. When he arrived we went up onto the roof to assess the problem. After looking at a few contacts and the wiring he concluded the unit was wired wrong. I thought he was incorrect because I accompany each technician onto the roof to watch and "learn". No one messed with the wiring. Fortunately the wiring schematic was available and he was able to move a few wires around to get the compressor and the entire unit functioning. To my great pleasure, the unit has not "freezed up", even in the very cold weather we have recently had (21 degrees F the last two mornings). I am extremely pleased with the results. It works the way it should ! I wonder what were the other technicians I had called out (and who looked at the circuit board) were doing. I wonder if they were really qualified. I asked the tech from Parker and Sons and he said something to the effect of: Well, it help to have 20+ years experience at looking at these things. I agree 100%. I will definitely call them in the future with any heating/cooling problems I might have.

They were on time, clean and fixed the problem but should search elsewhere for a more reasonable cost.

They were very quick and did an excellent job.

They were on time. They finished exactly when they said they would with a large crew. They had the work provided in less than a day. They were very nice people to work with.

Drain pipe was clogged, needed to be replace because of jelling in pipe.

I use to use Parker & Sons for all my rental properties. THen, I got really BURNED by them. I used them for HVAC and Plumbing. They are expensive, but I wanted quality work by a quality company. I have completely changed my mind and no longer use them as a vendor. I had them come out to a property since the A/C stopped working in July. They told me that I needed a new fan motor. I debated on spending money on an older unit, but they said I could get a couple more years out of it. EXACTLY ONE WEEK LATER THE COMPRESSOR MOTOR went out. I was a but suspicious, but kept in mind that it was older. I had another company come and give me a quote. THey said that the way the fan motor was installed, it shorted out the compressor motor. I thought they were just trying to sell me a new system, so I PAID to have a THIRD person come independently review the situation. This was a one man guy who was known for repairing units and keeping them going as opposed to being in the business of selling new systems (recommended by a friend). He said that he saw a short and that the way the guy ran the wiring, that is what caused the compressor motor to short out. He took photos and wrote up a report. I ended up buying a new system from another company. They contacted Parker & Sons and got no response. Parker and Sons said they would put the $750 towards a new unit. But the price WAS STILL HIGHER THAN EVERYONE ELSE! They REFUSED to take responsibility for anything. Parker and Sons doesn't seem to emphatic with their customers. I honestly felt like $750 was nothing to them, but yet was a lot of money to me! They lost ALL my business. Ironically, I had spent a lot more earlier in the year on plumbing and that didn't seem to matter either. I work in business and we rely on word of mouth and REPEAT customers. HAPPY customers COME BACK......

They are always great. They are very neat and their customer service is great. I have used them now for 8 years for my tune ups. They are the only ones I will call.

They have been great. I have been using them for about 8 years now. They always do everything they say they will. Their customer service is unbelievable! I have been very pleased.

My husband and I were impressed with the knowledge and the professionalism shown by the technician. I was not pleased with the price particularly but I had noticed that they seemed pricey during a previous service. However, that said, I think the quality was excellent and so I will pay for that but not "enjoy" the price! I used them again the following month for a leaking bathtub faucet and the tub spout was replaced and the bath tub shower valve was rebuilt. That cost about $400. I had had that looked at a few years ago by another plumber who said everything was "fine". This was during a service offered through Angie's List to assess the plumbing for $99 I think. Frankly that company seemed to be useless and I would not use them again. So, therefore, what I guess I mean to say is that even if I might be able to have plumbing done for less money, I will stick with Parker and Sons. They do excellent work and do it right.

On October 1 we arrived at our new house in Scottsdale after driving from our prior residence in North Carolina. The moving van was due to arrive on October 5 and we had several repairs to make to the house prior to our furniture arriving. We had previously had Parker & Sons provide an estimate for replacing a secondary drain pan, clear the drain, provide a double pole contactor and a condensate switch - these items had been identified by our inspector before we purchased the house. We evaluated Parker & Sons on Angie's List and was impressed with their rating and reviews. We also received positive recommendations from several of our friends who had used them. On October 2 we had Parker & Sons come out for the previously identified repairs and also had them check why our air conditioner was not cooling adequately. They inspected the 14 year old unit and found the compressor had gone out (it was working when the house was inspected but went out while we returned to NC to finalize our packing). With a unit this old, we determined it was not practical to repair it and decided to have a new, more energy efficient unit installed. With the moving van coming in three days, Parker & Sons assured us they could have a new unit installed before the movers arrived. I went in the attic with them to see what was involved - there was no sub floor - you literally had to walk the beams. The old attic unit had to be disassembled and removed through a small roof entrance in the laundry room. The new unit had to be brought in and installed in the attic. Additionally, there was only one gate to the fenced back yard and the outside unit to be replaced was on the other side of the house with no clear access from the gate. So, a crane had to be ordered to lift the old unit out and the new unit in. On October 4, the scheduling and installation went like clockwork. The only problem they ran into was getting the communicating thermostat to operate correctly, but they resolved that problem also. They finished the work on October 4 as promised, prior to our moving van arriving. They honored a $1,000 Angie's List member coupon for a new heating & cooling system installation and prepared all the paper work for an APS Residential AC Rebate for a new energy efficient unit. I was amazed and pleased with how fast they responded to our situation and how fast the installation went. I highly recommend Parker & Sons for all Heating and Air Conditioner work. They are highly dependable, professional, and do quality work. We will certainly use them in the future for all HVAC work..

Justin Beiber met with us to let us know what our options were after one of Parker & Sons technicians gave us a second opinion on the condition of the HVAC unit which had been declared unsafe and in need of replacement by another Heating & AC company. We had used Parker & Sons several times before and always believed that we received real value (good work at a good price by good people) so we asked them to take a quick look. The next day their technician inspected the unit and was in agreement that the unit should be replaced. Mr Beiber helped us select a unit which was consistant in quality and price with our plans for the house (we are fixing it up to sell it when the market improves a bit more; meanwhile my son is living in it). We were NOT displepleased with his recommendation but mentioned that we would seek a second offer before deciding. Mr Beiber called his boss who suggested a price that made seeking a second offer unnecessary. The installation occurred the next day (a Saturday) Two technicians arrived early and unhooked the old unit and the swamp cooler. Shortly after they finished, a crane arrived and removed thems and lifted the new unit into place. The technicians did work in the attic, inside the house proper and on the roof. They were courteous and carefull and always communicated what they were doing. They finished by mid-afternoon and spent a fair amount of time cleaning up and making sure everything was firmly in place and properly sealed. The installation not only provided a new HVAC unit but also an improvement to the appearance of both the roof and the interier of the house. We are most pleaed with the knowledge, courtesy and professionalism of all Parker & Sons personnel with whom we.interacted

Tech arrives, goes in to attic measures performance of units. Then checks performance of ground based heat exchangers, writes a report on current, capacitance values, motor temps and discusses recommendations. If units need refrigerant (very rare), it''s included