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Collins Locksmith Inc

5.0(
131
)

Locksmiths

About us

Collins Locksmith specializes in home and business re-keying and lockouts. We can usually be on site the same day and also provide emergency services when needed. We service investors, realtors, property managers, and the general public. Collins Locksmith has received the Angie's List Super Service Award for 2016 and is a member of the Better Business Bureau.

Business highlights

35 years of trusted experience

Services we offer

Specialize in Residential re-keys, lock outs, lock repair/replacement and installations. Security evaluation. Door jambs reset.

Services we don't offer

Safes, auto lock outs.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Accepted payment methods

Check

Reviews

5.0131 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
96%
4
3%
3
0%
2
1%
1
0%
Rating CategoryRating out of 5
quality
4.9
value
4.9
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Write a review
Showing 101-125 of 131 reviews
WILLIAM M.
02/2016
5.0
locksmith
  + -1 more
unknown
Description of Work: Corrected a problem with an electronic door lock interfering with screen door lock. John Collins is truly a professional. It took some innovation to correct the problem and he was certainly up to it. Great human relations skills, great work, most reasonable fee, and it was a pleasure to work with someone like John Collins. Would recommend him without any reservations.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from Collins Locksmith Inc
Thank you for the great review, we really appreciate it. John
Jenny M.
02/2016
5.0
locksmith
  + -1 more
unknown
Description of Work: He replaced four locks that did not have original keys and matched them to other keys in the house. He also had to break into one door and replace it completely.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$162
Response from Collins Locksmith Inc
Thank you for the great review, we really appreciate it. John
Edmund D.
02/2016
5.0
locksmith
  + -1 more
unknown
Description of Work: Re keyed the entire house (5 doors) plus helped with another project I was working on just because he was there. He's a really nice guy and knows his stuff.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Response from Collins Locksmith Inc
Thank you for the great review, we really appreciate it! John
chuck M.
08/2015
5.0
locksmith
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Collins Locksmith Inc
Thank you for the review, we appreciate it. John Collins
Jennifer W.
07/2015
5.0
locksmith
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Collins Locksmith Inc
Thank for the positive review, we appreciate it. John
JANET D.
06/2015
5.0
locksmith
  + -1 more
job was well done
Description of Work: Fixed lock, made new keys. provided instruction for opening an unusual lock.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Response from Collins Locksmith Inc
Thank you for your review, we appreciate it. John
Marc W.
06/2015
5.0
locksmith
  + -1 more
unknown
Description of Work: John was on time and very friendly. he explained that most hardware stores do not make good copies of keys which was why we had to have 3 made and none worked right. Very professional.
Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$19.99
Response from Collins Locksmith Inc
(removed member name), Thank you for the great review, we really appreciate it!
Jason H.
06/2015
2.0
locksmith
  + -1 more
unknown
Description of Work: Reeked my house but broke the drum on the front door and was going to leave it. Replaced it with the drum from the garage but it doesn't fit properly in the front door, it's recessed. He then gave me the broken drum and told me to take it to a lock smith. He was more concerned with getting to another customer.
Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
2.0
$100
Response from Collins Locksmith Inc
I am sorry you were not satisfied with my work. I was quite surprised with what you wrote as you did not indicate any dissatisfaction when I was done with the job. I normally get A reviews, as you can see if you look at all the other reviews posted. If you had said something at the time or called me the next day, I would have been happy to try and resolve any of your concerns. After reading your review I want to address your comments, for you and for others reading this review. You stated I broke the drum on your front door. There is nothing on a lock called a drum so I assume you are referring to the thumb turn on your front door single cylinder deadbolt, since that is what I worked on. To remind you, when I tried to take your front door lock off to rekey it, I discovered the set screw was stripped that holds the thumb turn on. This was nothing I did, it was that way before I started to work on it. I advised you that the only way to rekey the lock that day would be for me to forcibly remove the thumb turn. By doing this I also advised you that I would have to either replace the lock or replace the thumb turn. I did not have your style or color of lock in my stock, so I suggested I could get it and come back another day or you could take it to another locksmith that day. You seemed to want to have the house rekeyed that day. Because I wanted to get the job done for you, I then suggested we use the thumb turn from the garage door deadbolt that wasn’t needed since I replaced that deadbolt with a different lock that you had bought. I thoroughly explained what was going to happen and you agreed to have me forcibly remove the thumb turn from the front door lock and to use the thumb turn from the garage dead bolt to replace it. I was happy to have resolved the problem for you and you appeared to be satisfied at the time. To hear that you weren’t was very disheartening, as I believe I went above and beyond to make it work for you. You also rated me poorly in several categories, which leaves me a little perplexed. You gave me a D in price, but the price is set and you were aware of that when you purchased it from Angie’s List. You gave me a C in responsiveness, but I responded to your message the same day you bought the re-key and sent you a second message when I didn’t hear back from you. We then scheduled the job over the phone and I came on the date and time we agreed on. You gave me a D in punctuality, but I was there half an hour early, and was waiting for you when you got home from work. Again, I am sorry you were not satisfied with my work. I also want to apologize for making you feel like I was in a hurry. I did have an emergency lock out waiting for me. I didn’t anticipate your job taking so long, but I did not feel the other job was more important then you. I apologize that I made you feel you weren’t getting the service you needed. sincerely, John Collins
Jeanne W.
06/2015
5.0
locksmith
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
Response from Collins Locksmith Inc
(removed member name), Thank you for the great review, we really appreciate it!
Frank C.
05/2015
5.0
locksmith
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$39
Response from Collins Locksmith Inc
(removed member name), Thank you for the review. Let us know if you need us for any future locksmith needs, be happy to come out. John
Priscilla F.
05/2015
5.0
locksmith
  + -1 more
Excellent service
Description of Work: rekeyed and replaced lock on doors
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Response from Collins Locksmith Inc
(member name removed), Thank you so much for the great review, really appreciate it.
La D.
05/2015
5.0
locksmith
  + -1 more
unknown
Description of Work: changed locks and explained
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Response from Collins Locksmith Inc
(removed member name), Thank you for the great review!
bill J.
05/2015
5.0
locksmith
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$84
Response from Collins Locksmith Inc
Thank you for the great review! John
Helene G.
05/2015
5.0
locksmith
  + -1 more
Great
Description of Work: changed locks
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$80
Response from Collins Locksmith Inc
Thank you for the great review, we appreciate it! John
michael S.
04/2015
5.0
locksmith
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Collins Locksmith Inc
(removed member name), Thank you so much for the positive review, we really appreciate it. If you have any other locksmith needs we would be happy to come out for you. John Collins
Karen F.
02/2015
5.0
locksmith
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Collins Locksmith Inc
Hi [member name removed], Thank you for your review, we appreciate it. I typically receive all A's in my reviews and I noticed you gave me a B in quality. I would be happy to come out and take a look at what you feel wasn't work that met an A rating. thank you, John Collins
Caren C.
01/2015
5.0
locksmith
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Collins Locksmith Inc
Caren, Thank you so much for the positive review, we really appreciate it. Let us know if you need any more locksmith work, we would be happy to come out. thank you, John Collins
Julie M.
01/2015
5.0
locksmith
  + -1 more
unknown
Description of Work: Rekeyed both deadbolts and changed to a locking doorknob on master bedroom
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Response from Collins Locksmith Inc
(removed member name), Thank you for the review, we appreciate it. Let us know if you have any more locksmith needs, we would be happy to come out. thank you, John Collins
joseph C.
01/2015
4.0
locksmith
  + -1 more
unknown
Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Collins Locksmith Inc
[member name removed], Thank you for your review. We typically get straight A's and take pride in our quality of work. I was surprised to see an overall rating of B and apologize for anything you felt was not up to the A standard. Let us know if there is anything we can do to remedy that. Thank you for your business. John
Bob M.
12/2014
5.0
locksmith
  + -1 more
unknown
Description of Work: Fixed a door latch
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Response from Collins Locksmith Inc
[Member name removed], Thank you for the positive review. Be happy to service any future locksmith needs you may have. thank you, John Collins
John V.
12/2014
5.0
locksmith
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Collins Locksmith Inc
[Member name removed], Thank you for the positive review, we really appreciate. Let us know if you need us for any other locksmith needs, we would be happy to come out. thank you, John Collins
Heidy S.
12/2014
5.0
locksmith
  + -1 more
unknown
Description of Work: I purchased a deal from this company for $84.99 for a house re-key. The service went well and he did a terrific job.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Collins Locksmith Inc
[removed members name], Thank you for the great review, we really appreciate it. Let us know if you have any more locksmith needs, we would be happy to come out. thank you, John Collins
Margaret S.
10/2014
5.0
locksmith
  + -1 more
unknown
Description of Work: Change locks
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Collins Locksmith Inc
(member name removed), Thank you so much for your review. If you have any more locksmith needs we would be happy to help you out. John Collins
Greg M.
09/2014
5.0
locksmith
  + -1 more
unknown
Description of Work: A quality service. I highly recommend!
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Collins Locksmith Inc
Hi [member name removed], Thank you so much for the positive review. We really appreciate it and would be happy to come out if you should have any more locksmith needs, thank you, John Collins
Douglas H.
08/2014
5.0
locksmith
  + -1 more
unknown
Description of Work: great
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
Response from Collins Locksmith Inc
[member name removed], Thank you for the positive review, we really appreciate it. Let us know if you have any more locksmith needs, we would be happy to come out. John Collins

Contact information

PO Box 45102, Phoenix, AZ 85064

collinslocksmith.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 3:00 PM

Licensing

Insured
Licensed*

Trade License Number
04003197
Trade License Locale
Phoenix
Trade License Authority
City of Phoenix
Trade License Expiration
12/31/2016
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Locksmiths

FAQ

Collins Locksmith Inc is currently rated 5 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: 8:00 AM - 3:00 PM

Collins Locksmith Inc accepts the following forms of payment: Check
Yes, Collins Locksmith Inc offers free project estimates.
No, Collins Locksmith Inc does not offer eco-friendly accreditations.
Yes, Collins Locksmith Inc offers a 10% senior discount.
No, Collins Locksmith Inc does not offer emergency services.
Yes, Collins Locksmith Inc offers warranties.
Collins Locksmith Inc offers the following services: Specialize in Residential re-keys, lock outs, lock repair/replacement and installations. Security evaluation. Door jambs reset.
Safes, auto lock outs.

Contact information

PO Box 45102, Phoenix, AZ 85064

collinslocksmith.com

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
8:00 AM - 3:00 PM