ARIZONA DISCOUNT MOVERS

I chose AZ Discount Movers based on the recommendation of my realtor because my house sold to the first person who viewed it and I knew that with a short escrow period time was of the essence. Because my realtor knew of several people in my community (Solera in south Chandler), who had used the movers without any incidents, I did not read the reviews for AZ Discount Movers on Angie's List; I took the word of my realtor instead.
I scheduled my move without difficulty and paid my deposit. The company called prior to the move to reconfirm the date and time.
The movers were approximately 1/2 hour late but had called me at the expected time of arrival to tell me they were on their way to the Bellerive Place house.
Billy, the team lead and his co-worker came into the house and Billy and I walked through the entire house and garage to make clear what they were moving. I had some boxes of fragile items that I moved in my vehicle. They did no packing since I had all the boxes ready to load.
Billy was so hyper that I was concerned; did he just have too much caffeine or was he just naturally hyper? His movements were frenetic and he literally was like a jumping bean. Because I did not think he would pay particular attention if I just talked to him, I asked Billy to walk to my office with me and at that time I pointed out to him that my office furniture was new, never used and asked him to take whatever measures necessary to ensure that the desk, 2 file cabinets and double door glass bookcase arrived at the new residence without a mark on them.
I reiterated this a number of times as they began to take furniture out of the house. I did not watch them pack the truck but based on the amount of damage to the desk, both file cabinets and the bookcase I think it's safe to assume they were not wrapped properly. To think that all 4 pieces suffered damage that will require a furniture restoration expert boggled my mind considering how I made it a point to ask that those pieces be handled very carefully.
Once the office furniture was in place at the new residence I saw the damage on the desk and called Billy's attention to it. He then wet his index finger and rubbed it over one of the damaged areas and stated that sometimes a person could find markers the same color as the furniture and that should cover up the damage. I replied that markers don't fill in indentations in real wood and that didn't seem like a feasible course of action to me.
In addition to my office furniture they damaged the following:
1.) My bedframe. 2.) One of my nightstands. 3.) The pulls on all of my bedroom furniture (I believe the metal pulls reacted to the shrink wrap which was applied first instead of after a moving blanket was covering the bedroom furniture. The pulls were brushed silver and after I looked at them they had striations and rough spots on them which I could not remove. They need to be replaced on all pieces of the bedroom suite. 4.) My coffee table. 5.) The console table that matches my living room furniture. 6.) My ironing board ended up in two pieces since they compressed it so much that it snapped the rod that allows you to raise and lower the board. 7.) The base of my 42" plasma television has two pieces broken out of it. They loaded the television in the back seat of the moving truck without any covering and it ended up scuffed. The pieces broken out of the base must have happened when they were bringing it into the new residence since I found the pieces on the living room floor. 8.) My portable Singer sewing machine was dropped and one corner of the base of the case is shattered. The cover still fits over the machine but the latch on that side is no longer useable which means someone would need to be strong enough to put their hands under the base of the machine to lift it. It is quite heavy and unless someone has a place where it can be left out all the time, it is not practical to keep.
I then called the company and spoke with the man who handles claims. He sent me a claim form and let me know that pictures would be very helpful. I took several pictures and used Certified Mail to send the claim form, the photos and a sheet of paper showing the other pieces of wood that I had found in the house but couldn't tell where they came from. AZ Discount Movers signed for the package on October 7, 2013.
I waited for about 10 days and heard nothing from them. Then I had a voicemail message stating that the needed additional information on the make/model of the television so they could order a replacement base, more information on the drawer pulls for my bedroom furniture, and more information about the sewing machine.
I sent him an email with all the information he asked for plus a picture of the drawer pulls and a picture of my complete office furniture set. I found those photos on the Macy's web site since that was where the furniture was purchased.
Then I didn?t hear from him again. I called and asked if there was anything else they needed. He said that his boss was on vacation and he would have the final say on the issue. I was very unsettled by this because it was delaying resolution of the issue and they hadn't bothered to send an email or leave a voicemail to inform me that his bosses' absence was causing the delay. He didn't tell me when he expected his boss to return to the office and could provide no timeline for working out the claim.
I informed him that I was anxious to get the process moving since I could not settle into the new residence because he had mentioned that it was possible his furniture restoration vendor might need to remove some of the furniture from the house to make the repairs. I told him that I would prefer to use my own furniture restorer because I trusted him. He let me know that they had a person they used and said they would have him, Tim, call me. I never heard from him and had no way to contact him. This has just been such a frustrating experience. I wrote Jay an email on November 15, 2013 (see below) and explained that I wanted a full refund for the move so that I could have my furniture repaired, I would like the base of my television shipped to my house and a few other things.  I gave them a time frame to the end the following week and I never heard a word from them.  I informed them that I would involve a third party negotiator if necessary. I stated in my email that we weren't talking about used or second hand furniture but in fact, the damage was to pieces of furniture that overall cost thousands of dollars.
I feel that I have more than accommodated the requests for information on the claim. When I asked about the movers he said that the workers come and go very quickly, which to me implied that they didn?t have much training.  I am very upset about this whole ordeal. I don?t understand how a company with such outstanding reviews would do such a terrible job.  I would not recommend their services under any circumstances.

This is the email I sent to Arizona Discount Movers. I have received no response of any kind from the company and particularly from the man working on my damage claim.

November 15, 2013   Dear Jay,   I've reached the end of my patience and expect to see my claim finalized by the end of next week. If you can't see your way clear to meet that deadline, we can bring in a 3rd party negotiator. Your office has had my paperwork for 5+ weeks and even with a heavy workload I can't imagine it taking this long to assess the claimed damage ~ it's not complicated.   Because of the damage to the office furniture I have not been able to arrange the office to accommodate working in here. Basically, I have not been able to settle into my new residence and have had to live with this disarray since July ~ much too much time has passed and I don't understand why this claim is being handled so slowly.  

It went great!  Only praise!  This is a good company!  The three men who worked on our move were amazing!

Had to make a last minute change to the moving date and time.  They made the adjustments to my pickup date and time without any issue.  They were early for the start time.  Due to an issue on my end I had to call them back to move additional items and again they were there on time with very little notice.  great job

It was two guys who came and they charged by the hour. They knew they were getting close to the hour agreed upon so they made sure they didn’t go over so I wouldn’t be charged extra which I really appreciated. They hustled, but they didn’t sacrifice quality. They did a very good job.

Three men with a large truck took a total of 4 hours to load and unload all the furniture. They wrapped anything that would get dirty, mattress etc and anything with doors or drawers. They were very polite and helpful. They never got upset when there would be a change of room...husband and I had different ideas what would go in what room. I would definitely recommend them to anyone needing help. We did a similar move last year. We rented a truck and hired 2 guys to help with the big stuff. It took longer and we paid more over all. Plus my husband didn't have to lift anything. I would definitely recommend using Arizona Discount Movers. I will use them when I need to move again.

Excellent - they were right on time, easy to work with and very reasonable.  Clint helped with the move to storage the first time a month or two ago, and he was back to help this time along with Bruce and Joe C.  All excellent!

This was a partial move as I had them move the bulk of my things the
first time around.  They charged more the second time around for less
items than they did for the bulk of the move!  There was only two guys
on this move though.  The guys worked well together but seemed to play
around somewhat.  When I complained that this was taking too long the
head guy seemed to take charge and figure out my bill even though there
was one hour left of labor to do.  I wasn't as pleased the second time
around as I was the first time. My grandfather's armoire was scraped at
the top during the move, sad to say

Everything turned out well. I thought they were very careful with our belongings and did what we asked. Nothing was broken. Everything turned out how I expected. The price was a little more than we expected but it was more involved than we anticipated. They didn't waste any time.

These men are the best. I have used them two other times and they always go above and beyond to help me.

It was great, they did a good job.

Everyone at the company was very courteous and professional, from the person that came out to give me an estimate to the crew that showed up to do the move. Everything as far as furniture and breakables was wrapped very well and arrived in good shape. I would definitely recommend for local moves. Good job! Thanks!

They moved a bed and a few other pieces of furniture. They were excellent to work with.

They were on time and did pretty good job. However, they charged extra fee for fuel, etc which should be all included with the big deal. I had to call the office to get refund. A lady at the office was very nice and acknowledged about the deal, but the movers seemed they never trained, and had no idea about the Angie's list deal. Overall, they did good job on moving though.

The move was fantastic!  Jr. & Bo called ahead to let me know their ETA and was right on time.  Walked the house and listened to any special instructions I had for the move and was very attentive to my needs.  They both were very courteous and friendly.  Bo and Jr. worked continuously the entire time with no gaps in movement.  They knew what the other was doing at all times which made the move seamless. Before we left the house they did a complete walk through to make sure they had complied with all of my needs and direction.   When we reached the new destination we again took a walk-through the new house to give instructions as to where each piece would go, and again before they left.  Asked if there was anything I needed changed before they left.
Bo & Jr. made this dreaded day move flawlessly.  I would definitely use them again and recommend them to others.

The specific crew that moved out my room mate showed up on time, wrapped everything that could possibly get damaged, and were courteous and timely with their support.  Very good service at a very good value.

It goes very well. They arrived on time and were very well organized. The job has been done perfectly.

When Ronald, Gabe and NIgel arrived they asked for a tour of the items to be packed and moved. Then they went right to work with attention to detail and obvious care.  If they had questions, they asked. They were friendly enough to make me comfortable but not so chatty as to distract them from their job. They told me they would take good care of me and that is exactly what they did.  These three guys worked smart and efficiently with urgency of purpose but not frantically to make me nervous. This move was as painless as you can expect such a traumatic task to be.  They set up my king sized bed and put items in specific areas that I requested. And they even gave ME an ice cold can of tea! Thanks guys!

I had stored all of my furniture and household effects after relocating from Virginia and I hired Arizona Discount Movers to move the items from storage to my new home in Goodyear. I hired this company solely based on the excellent reviews on Angie's List and I was not disappointed. Amy, one of the company's owners, provided excellent customer service, a fair price for the job, and abided by the contract terms we previously agreed on. (I had requested that the crew wrap my furniture pieces in blankets for protection, and that the doors and floors in my new home be protected during the move to avoid any scratches or other damage.) The moving crew, Jimmy and Simon, arrived on time, were congenial and professional, worked quickly and were very careful with my belongings. They were willing to put together my bed frames, sectional sofa, and do whatever else I asked, which made the move much less stressful. I highly recommend Arizona Discount Movers.

Fantastic company - the movers went above and beyond what we expected.

Everything was excellent. I would recommend them to others.

I am in transition between two houses, and I have been moving carloads of small stuff on my own.  But I needed help to move the big, heavy pieces of furniture that I can't move myself.  So I called AZ Discount Movers and described the job.  There were not many items, and I had already taken them all apart to the extent possible to save some time and money in the move.  I was surprised to hear that because it would only take about 2 hours that they could fit me in on the same day.
Since this was really a last minute, short notice deal, I didn't mind that their last few jobs ran a little long and they showed up later than expected.  They were in contact with me several times to keep me updated, which I appreciated.
Jimmy and Adam showed up and were courteous and professional from start to finish.  My furniture was wrapped up and carefully loaded, unloaded and placed where I wanted in the new house.  This was their last job on a 15+ hour shift, and they did remarkably well.  Everything was moved quickly with no damage, and there were no hidden charges or anything.  The price I paid is what was quoted on the phone.
These guys are the reason I will give my business to AZ Discount Movers again in the future.  Thank you!

The movers were terrific (Chris, Myron and Roy). Super nice. They all seemed to really like each other and said that the company was a good place to work. They got it done on time and on budget and wrapped everything up nicely. I'm always amazed when I see movers doing their job. It is really, really hard work, especially when it's over 100 degrees outside. Would never hesitate to hire this company again.

Very friendly and did an excellent job of moving all heavy stuffs.

After using ADM to move from our old house to our apartment and storage unit, we were thoroughly impressed by their work ethic, professionalism, punctuality and general service.  I called ADM this time 3 days before our move...After letting them know I was an Angie's List subscriber, they quickly got me scheduled for our move even though they didn't have any open crews.  On moving day, we were packed and ready to go.  The items in our storage were still packed and wrapped from the last move, so the packing process should have gone very smoothly and quickly.  We were scheduled for a 10 am to 1pm packing time.  We were called before 10 that the crew was held up and that they were going to be there at about 2:30.  We were called several times during our wait to let us know they were still coming out but late.  Their communication with us was excellent even though we had to wait a bit more.  On arrival at the apartment the 3 man crew quickly got to work.  They disassembled all of the necessary furniture, wrapped up dressers and couches etc.....One of our crew men sustained a foot injury that severely hampered his movement.  The packing process at the apartment took longer than expected, so to cut down on the additional hours my family helped unpack the truck and place things in the house.  The crew had to put furniture back together that they did not disassemble, so extra time was added trying to figure out how some of my complex desk pieces fit back together.  They reassembled it perfectly and safely so the hutch did not fall on our toddlers.  The total time of move was nearly six hours.  About half an hour more than the original pack and move.  My wife and I weren't completely impressed with the second move process.  I called ADM and spoke to Amy about our experience.  Not only did Amy and Larry review our move, but they went out of their way to make sure we were completely satisfied with the service by refunding us money for the extra time it took to move us, as well as discounting the travel fee.  They did WAY more for us than I believe most companies would do if I were unsatisfied as a customer, and I appreciate their willingness to make the deal "Right".  It's very difficult to give ratings to a company that goes out of their way to make sure you're satisfied...
Thank You.

I had trouble with communication with the office this time.  They did not always return my calls and there was a mix up on when they were coming.  The crew came the wrong day, then when they came back, they did not have enough time and had no room in their truck to pick up my addl items, so they came back the next day.  They did a good job, though at the end, many boxes did not get placed in the correct locations.  It had been a long day for them.  But the garage had kitchen boxes and the dining room had bedroom clothing.  I believe part of the reason, in addition to being tired and not stopping for breaks, was because all of the men did not understand or read English.  
These are the reasons I downgrraded the service to B, C, D.  On both occasions when I used them, they were excellent packers, were neat , professional and efficient.  My disappointment was mainly due to the scheduling issues.