ARIZONA DISCOUNT MOVERS

Absolutely horrible service and would not recommend! It took 7 hours for 3 men to move an apartment with minimal furniture 20min away. I had minimum furniture bc I purchased new furniture to be delivered to my new place. I had an item that was broke and also had missing things. I later got a charge for a purchase that was taken from my home. It took 50min to drive to my new apartment which is exactly 18min away, while paying an hourly fee & transportation fee. One of the movers found me on social media and began liking a bunch of my pictures, which is just extremely unprofessional. Once I stated this to the manager, Stephanie she proceeded to say how he is harmless and had no concern for the length her men took in my move. When hiring a company, professionalism and safety should always be a concern when it involves your home, this business completely fell short and would not recommend!

You claim to only allow businesses that do quality work. This company has absolutely horrible reviews, theft by employees and damaging every customers property. My mother hired this company and they have been atrocious. No call no show and my mother had to reach out to see why!! Excuse after excuse and still 10 hours later, movers are not there! How can you even say this website has legit businesses when you put trash on here?

Yes, they worked hard, move was professional

I called and scheduled a move for May 31st after I found a rental that would allow me to move in early because my house sold, and I needed to be out by the 1st of June. I was told Arizona Discount Movers that the movers would be at my house on May 31st, and I was given a three-hour window. I was then told that I would get a courtesy call when the movers were thirty minutes away and I needed to reserve the movers with a $190.00 dollar payment which they put on my credit card. On the day of the move, while I was packing, Arizona Discount Movers called at 1352, and again at 1442... I returned their call at 1446 and asked if they were thirty minutes out or closer? To which she responded, “because you didn't answer the phone, I sent your movers to another move”. I stated that I was told I'd be given a call when they were on their way, and not only were we still well within the three-hour window they gave, but I also paid $190.00 dollars to reserve the movers! She said she would try to get them or another team out and when she couldn't she said the next date they could send someone was the 5th of June. I told her my house had sold and there was no way I could stay there and wait for them. I told her I would find another company and I expected them to refund my $190.00 dollars. She said that the refund would be done in 5-7 days. 14 days later when the money had not been returned, I called them back. I was told it had not happened automatically for some reason but that she'd do it manually. It has now been 14 more days and no refund. I don't feel like they're going to return my money, so I called my credit card company and submitted a fraud claim. I'm tired of dealing with this unprofessional company... They're my credit card company's headache now.

My move was on 10/22/22. I specifically stated repeatedly, and constantly the most important things were the 3 large TVs. I paid for 4 men and two trucks. at just under $300/hr. I got 3 men and one that was constantly on a break complaining about a hurt finger, constantly asking where he was as I never really saw him. The move was very long. It ended up being 11.5+ hours. Movers got frustrated with the 4th guy resulting in physical confrontation, on the clock, & charged me for it! I paid for movers physically fighting on the job! End result, two TVs, an 86 LG and a 75 in Vizio broken. They placed all TVs vertically on their side, facing the wall, so I could not see the damage till they were gone! When I saw them place on their sides, I specifically asked if TVs should be on their sides, he said, "YES, it's fine." I called and was asked to file a claim & have been getting the run around ever since. I have been calm, and polite, understanding, and extremely easy to work with -you catch more flies with honey- This company doesn't care about their customers. Each conversation was an accusation that I broke my own TVs!! Amy(Owner) said, "I should have noticed the damage" How can I notice damage when the TVS are all facing the wall on their sides? I can't move tvs myself. Very rude, continuously cut me off, very dismissive, Very disappointing. Bad business practices &bad customer service. I didn't ask for money, just my TVs replaced.

Outstanding. Please use them & recommend them to others. They know what they're doing & do it well.

Worst movers on the planet. DO NOT HIRE. Asked they wrapped the TVs and RICKY didnt feel the need. Asked for a mattress bag, didnt bring and I watched them drag a king mattress son the ground getting it dirty. These people are disgusting and you may want to ask that RICKY does not touch your belongings. He has an attitude and has no business being in customer service!!!!! SHAME ON YOU!

Their employee hung up on me and the corporate office emailed with justification for the behavior. I called for a QUOTE on April 7th and spoke with Stephanie. I was just getting a quote. We exchanged email twice. Their quote was not the lowest so I selected someone else. Today I get a call from Stephanie (speaking very harsh and rude) telling me that I needed to pay the deposit for my move. I was so confused because I had not signed a contract or confirmed a date. She then rudely told me she had held the day and other had wanted it. I am still confused. We had not spoken since 4/17 for a QUOTE. I informed her that I had hired another company. She then hung up on me! I wrote and reply to her explaining that was not the best customer service. The corporate office relied back as follows: We appreciate your feedback, Stefanie is the General Manager of our company. She has been for the last 8 years; she has been complimented on how patient and kind she is on the phone. You stated that you would call back to pay your deposit. You also emailed giving us a date, we put you on our schedule board, and held that date for you. Only for you to cancel, and never have the courtesy to call us to let us know that you already booked with another company, although you booked with us. We turned down other customers that wanted that spot and were more than willing to pay the deposit. But instead, Stefanie kindly held onto that day and time as promised that you were going to call back and pay the deposit. We understand that things do happen, but courtesy goes both ways. We wish you the best. Thank you, Respectfully, AZDM"

DO NOT USE THESE GUYS. From their arrival when they had fewer wardrobe boxes then was agreed upon; to the dirty runners they used on the white carpet in our new home; to the THEFT of all of our pantry food; to the unauthorized use of an antique white comforter or ours they used and soiled beyond repair; to the nicked furniture and picture frames, to their unresponsiveness to any resolution of these matters, I cannot recommend them. First time I've ever had to say this about a moving company over the 15 moves I've had done by moving companies. Gary P.

Went well. Courteous friendly and efficient employees.

perfectly. Professional handling of all items. Wasted little time getting job done.

Two workers arrived late and smelled like they just smoked marijuana. Had to repack the truck twice to get everything in, which caused delays. Called the office and no one returned my call. Will not use again.

They provided an estimate within a couple days. While they were professional, their pricing was on the higher end.

The guys were thr best you could get awesome caring hard working could not have been better

Went very well. They called me about 30 mins before arriving and arrived on schedule. Move itself was fine.

Shafh and Greg called before arrival to confirm the type of work to ensure they would have the right crew. They arrived on time. We did a walk through of the furniture to be moved, since this was a partial apartment move. Shafh did an excellent job of packing the china and glassware, and the many other dust collectors. Greg carefully wrapped all the furniture to prevent rub damage. They did an excellent job loading the furniture and boxes into the rental truck. And even though I did not have tie-downs or rope, they helped to secure the load so it wouldn't shift. Overall I'm exceedingly pleased with their work. I probably could have found the same service for a lower fee, but I did want the job done right and I strongly feel I got my monies worth. I would call ADM in the future.

Very well, I will use those guys again meaning I would request them again. Thanks KB

It went really well and the moving guys were really fast.

It was fine. I only had one item damaged but other than that it was good.

It was great. The men were fast and efficient. They were on time and very personable.

They were very professional from the person answering the phones, giving quotes, clear communication about fees, and expectations, and the crew doing the move.

Overall, it was an excellent experience. From my first phone call to get information to wrapping up the move with our movers, the entire experience was smooth and without problems. The crew (Jose, Jacob and Pedro) arrived on time. They were courteous, professional and they got right to work. They made the move in just over 4 hours in the Az summer heat. I was pleased with the care they took with our belongings and the attention they paid to details and time. This was a top-notch professional service with no hidden fees. I would highly recommend Arizona Discount Movers.

All went well. Furniture was delivered to my house and to my son's house. They made 2 stops for us.

We have used this company 3 times in the last 4 years. I found them originally on Angie's list, I liked that they had been in business for 43 years which is impressive. I hired them again to move our home last month. I cant say enough about this moving company and how they have accommodated my family every time we have booked. With the unknown closing dates we had to reschedule several times. They always worked with us, and when move day arrived they were punctual, professional, and funny. They made our move less stressful, and lighthearted. I would recommend them, and will continue to use them in the future. Thank you Arizona Discount Movers.

I made a review on Angie's List on 5/24/18 for my moving experience on 3/8/18 . The owner of Arizona Discount Movers (Amy) personally reached out to me to discuss the issues I had with my move. There was also some miscommunication with my claim process. During our conversation she apologized for the confusion, and was not satisfied with the decision regarding my claim. She listened to my side of the story and came up with a solution. She was extremely professional and is going above and quite frankly beyond my expectations to rectify any and all of my issues with the move. Our move was short term and we will be moving again in a few months. We will be giving a second chance to Arizona Discount Movers for this move and I will definitely be giving another review. I am hopeful it will be the kind of review that I love to give!! Amy was professional and immediately took all responsibility for any issue that we had during our move. 5/24/18 From the moment they arrived we received a complaint by Jose about how big our house was and all the furniture we had AND that they had to climb stairs. We had 3 movers and 1 big truck (which was recommended by Az Discount Movers) Comments were made continuously by Jose on "Where we were hiding all of our Gold" and that he needed to hurry so he could get home in time to see the Ellen DeGeneres show! Other comments were made regarding his personal life, but I will not comment here. When moving our furnishings majority of the time ONE guy would pick up our furniture, roll our furnishing or lay our TV's on there sides, they would NOT help each other with each piece of furniture. A lot of our stuff is heavy and should have had a least 2 people picking up and "placing" not rolling it onto the dolly. Our Tv's were not handled with care at all and we were surprised they did not get ruined. Our KING size bedroom set was carried by one guy and he banged the headboard against our bedroom door and stair banisters because it was too big for him to carry over his head by himself. I observed Jose pushing my coffee table on the dolly. He was trying to get it through the front door and instead of getting help, he pushed it off the dolly onto the ground outside, onto the concrete and on its side. He then asked for help getting it through the door. As he placed the table in front of me, I noticed several nicks and scratches on the side of the table. I ran my hand over the coffee table and a corner piece about 2 inches fell of onto the floor. My table weighs approx. 160lbs so when he "Rolled"it of the dolly onto the ground the table got ruined. I had just been given this table as a gift approx. 4 months before our move. Several other pieces of furniture had nicks and dents, but we didn't notice until after our move and settling into our home. I filed a claim on our coffee table since that had the most damage and after 2 months of not hearing back from Az Discount Movers I had to call to get an update on my claim. I was told that they were working on it and that I would get a call back by Monday. Well I didn't get a call back on Monday. However, I did get a letter on Tuesday informing me that my claim was DENIED. The reason for the denial was they accept NO responsibility for the damage to my table since it was MY responsibility to have it CRATED before my move. They highlighted the portion of my contract stating this : Shipper assumes all liability for the moving of uncrated/unboxed glass, marble, paintings, pictures, lamps and lampshades. My coffee table was made out of Steel frame with a concrete top and NONE of the above materials was a part of my table. Any table would have been damaged by the way my coffee table was handled. The mover did not say that my coffee table should be crated. The only suggestion was that we remove any fire arms from our gun safe. The movers were careless and Az Discount Movers are definitely liable for the damage. I have left a message with the claims department and after a week, still have not received a phone call back. This move was temporary until our new home is built. I will NOT be using this company again or recommending this company to friends or family.