We are a family owned and operated moving and storage company. We have been in business since 1978.We are a proud member of the Better Business Bureau, with an A+ rating, we provide professional moving and storage services, with no hidden fees or charges. We don't hire from day labor or labor ready, all our movers are license bonded full time employees. We have strict hiring guidelines. All our movers have to have at least 2 or more years verifiable experience in the moving industry or we will not hire them. We also provide monitored climate controlled vaulted storage. So whether you need to store your belongings for a week or years we have you covered. We have all the appropriate equipment to move your specialty items safely and damage free.
Business highlights
47 years of trusted experience
Minority Owned & Operated
Women Owned & Operated
Family Owned & Operated
Emergency Services Offered
Services we offer
We are a full service moving and storage company. We provide the following services: Full service moving, Loading and unloading services, packing and unpacking services, in-home rearranging services. Office and Commercial moving services.
Services we don't offer
Mobile Home Transporting, Safes, pool tables, hot tubs, rental trucks
Arizona Discount Movers showed up as scheduled-on time and did an overall outstanding job! They took care of all my items and were very conscientious in doing my move. They moved everything without any issues whatsoever, the whole 3br house and a garage full of heavy tools and man toys as well, (dirtbike, bikes and an ATV). There is certainly nothing like Arizona heat in the middle of July, yet James A. and Jessie worked very hard and were very pleasant to deal with during the entire move. They were lightning fast and a very efficient team. I also appreciated their sense of humor and friendliness. Thank you Arizona Discount Movers, I will be a return customer, should I ever need to move again.....!
Description of Work: Provided Moving Services from my San Tan Valley, AZ home to my new home in North Mesa, AZ.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
MARY ANN G.
07/2014
1.0
moving companies
+ -1 more
I chose this company because of the number of good reviews. Do not make the same mistake. The move from storage to my home was a disaster. My antique desk was damaged, 40-inch television was cracked, and they wanted to settle for an insulting figure. This will probably end up in a legal battle. Do not trust your cherished possessions to this company. I am replying to the response of AZ Discount Movers. First let me say that the allegations that the desk had pre-existing scratches is a poor excuse to discount responsibility. The movers, when delivering the desk admitted that the desk had fresh gouging, not just scratches on all four legs of this desk. I instructed them re-load it and take it to their furniture repair man. They did this. It shows on the contract that the desk was damaged and signed by the movers. Secondly, the matter of the tv which is the major issue. I did not have cable installed or the tv turned on until 2 weeks after the move. It took that long to set up with Direct tv. I did not know until the time of installation, that it was cracked. The installer saw it immediately and signed the work sheet and advised calling the movers, which I did. As far as the review I gave after the first move into storage, I found the guys punctual and polite. and stated so. I am wondering why they did not box the tv?s . I also have several pictures of the legs of 6 chairs and a amoire that are scratched AND NOT PRE-EXISTING I did not even report these, as I will have my own furniture repair do the touchup. I do not want the $100.00 check that they sent. Their first offer was a joke of $49.00. I do not want the gift card of $25.00 or the Starbucks card they sent. I will send them back. It has been a month. I WANT TO PURCHASE A TV. I stated the amount that I would settle for which is $400.00, which would be half of what I paid 5 yrs. ago. The tv was in pristine condition and gently used. I am going to write to Amy and the Better Business Bureau as well.
Description of Work: They moved my items from storage to my home.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0
Response from ARIZONA DISCOUNT MOVERS
Thank you for the opportunity to respond accordingly. We perform approximately 4000 moves per year and maintain an A rating. This is not to say we are perfect, but we do take responsibility for our valued Customers and always fulfill our contractual obligations and quite often, In good faith, go above and beyond our obligations as indicated in the following narrative. The Customer did mention that her antique desk was damaged, but she failed to mention that it only had very minor scratches. She also failed to mention that we delivered it to our furniture restoration expert, had it repaired, (this include marks and scratches that were pre-existing) and delivered it back to her. In regards to her TV, she contacted ADM ten (10) days after the move to let us know that, upon plugging it in, a break in the screen was revealed. Even though the time lapsed was excessive, and opened speculation as to how the damage may have occurred, we moved forward with the claim. We promptly calculated the inherent value of the TV using our multiple electronics depreciation calculators, based on the age (almost 6 years old) and model of the TV, We reimbursed the customer $100, which was actually almost double the current value of the TV, and provided her a $50 gift card as well. Please keep in mind that we are only contractually obligated to the valuation chosen by the Customer on the Bill of Lading, which is the industry standard of 30 center per/lb per article. Based on said valuation we are only contractually obligated to reimburse her less than $40 for the two items. Yet in good faith we have provide almost $250 (45% of the total move) towards her claim. Finally, the Customer did mention that her move was a disaster, yet failed to mention that she completed a post move survey form indicating the exact opposite. (all positive answers) She also failed to mention that she called immediately after the move to say “the guys did a great job”. It is evident that the Customer is unhappy about received a reimbursement amount for the TV that is consistent with reallistic market values. We do regret that damages happen at all…and we regret that the Customer has resolved to mislabel the entire move as a “disaster”, which is clearly undeserved.
Wanda P.
07/2014
5.0
moving companies
+ -1 more
The move went great. I highly recommend this moving company. The arrangement for the move was easy and informative. The three moving men, Rene, Jacob and George were professional, courteous, helpful and FAST. I will use this company in any future moves.
Description of Work: They called prior to the move to confirm. Arrived on time, wrapped our furniture and moved us, all with efficiency, care and smoothness.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$475
Randy G.
07/2014
5.0
moving companies
+ -1 more
The two employees that the company sent over Dido and Mike R. did an excellent job. They called me early in the morning to make sure everything was ready and to reconfirm the meeting time. They were on time and started right away. They asked me where things went as they were unloading the truck. They were very polite and very professional. They even helped me put together a dining room table and attache a mirror to a bedroom dresser. They finished unloading the truck well within the two hour minimum. This is a good company with great employees. I would highly recommend them.
Description of Work: The company sent over two employees to empty a 26' Penske moving truck into a one story rental home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
Carol M.
07/2014
5.0
moving companies
+ -1 more
Awesome experience...phenominal!
Description of Work: He moved me from one house in Chandler to another in Gilbert. Not a thing was chipped, placed in the wrong place, or scratched. They took the utmost care of my things. The moving men couldn't have been nicer or more professional. Awesome experience.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$650
Nicole V.
07/2014
5.0
moving companies
+ -1 more
Wonderful! James & Darelle worked fast and hard.
Description of Work: moved furniture and boxes from 1200 sq. ft. apt to 1600 sq. ft. condo, upstairs and downstairs.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$480
Margie D.
07/2014
5.0
moving companies
+ -1 more
It went well. The movers were very nice. They were on time, courteous and took great care with my furniture. Great care was taken, however, one of the sofas was damaged. The sofa was wrapped, but got damaged on the upper arm. The movers were apologetic and they told me what to do regarding the damage. I contacted Jaye at AZ movers and he was very nice about it and had his repair man Randy give me a call. The sofa was repaired so that it was unnoticeable. He did a great job on the repair. He is very good at what he does. There was no hesitation in AZ movers making preparations to fix my item. I will certainly use their services again. Very pleased with their services.
Description of Work: Sofa, loveseat, coffee table and two end tables moved from one address and delivered to another. Approximately 20 miles. From that address, sofa, chair, and two small tables brought back to the original address.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$210
Tina B.
07/2014
5.0
moving companies
+ -1 more
The movers arrived at 7:30 a.m. promptly and proceeded to pack up the old rental. My husband did a great job getting ready for them to come. They were out of the first house with everything wrapped and padded and delivered everything within one and one half hours at the new location. All in all it took four hours to move our whole house. They did an awesome job,
Description of Work: We moved and requested service on a holiday. The movers (3 of them) were wonderful, professional, respectful of our belongings and did a fantastic job. I would recommend this company to everyone.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Tom S.
06/2014
5.0
moving companies
+ -1 more
Gabe and Marcos called ahead to get started early which was awesome in the heat of Phoenix. Finished under budget, ahead of time,and with no damage. These guys were pros and so courteous! Would recommend Using ADM to anyone.
Description of Work: Moved our one bedroom apartment from Ahwatukee to Scottsdale from a second floor to a third floor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$308
Debra K.
06/2014
5.0
moving companies
+ -1 more
The overall experience with them was very good. They were on time, courteous and hard working.
Description of Work: I used Arizona Discount Movers to move our household goods to our new home. It was a 10 miles distance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Amy S.
06/2014
5.0
moving companies
+ -1 more
So much better than I would have imagined - I was so stressed moving across town and really wanted a reasonable priced mover and found this moving company off the list - they had an A rating and I see why! They take special care of their Angie's list customers and I felt that special care - I chose to have three men move me rather than 2 men - and they were so courteous, but better yet - got the job done quickly - for moving an hour away- they had my whole house packed up in a little over 2 hours and unpacked in less two hours - a lot less than expected. Vido, Marcos and Mike M - were a pleasure as well - I could tell they really concentrated on doing the job "right" - as if they were moving their own home and/or family members home. I could not have asked for more - from the scheduling of the appointment, to follow up call reflecting confirming the appointment - to the first phone call from the movers - telling me they were on their way - they showed up on time - ready to work - and did things so efficiently I was so impressed with the three guys - one of them even killed a bee that got into my new home, they showed real caring - for such an intimate day in my life and I will recommend them over and over again!!!!!!
Description of Work: Moved me from Tempe to Peoria
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$645
paul B.
06/2014
5.0
moving companies
+ -1 more
This was the BEST MOVE we've ever had! The crew--Rene, Jacob & Kobeny--was super fast and super-friendly. They were experts! They remembered what came out of what rooms, and we hardly had to give them any instructions on which room in the new house to put things. Adn they were speedy but careful--nothing damaged or even dented. AZ Discount Movers made the work of moving much less stressful. (Final price was lower than the estimate.)
Description of Work: Large home move--lots of furniture, appliances, boxes.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Priya I.
06/2014
3.0
moving companies
+ -1 more
We had a good experience. The movers were punctual. They took care of our furniture and the big stuff. It was a very smooth move.
Description of Work: Moved us from the apartment into our home
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$500
MARY ANN G.
06/2014
5.0
moving companies
+ -1 more
There were three men. The main guy was Renee and he had two other guys. They did a great job. They worked for hours and never even took a break. They used extra padding when moving my furniture. They were very courteous and professional.
Description of Work: They moved me into storage.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kerri Z.
05/2014
5.0
moving companies
+ -1 more
I was very impressed with the professionalism of Az Discount Movers. Ronnie, Johnathon and Simon did a fantastic job. They arrived right on time and used their time efficiently so that no time was wasted. They were courteous and professional the entire move. They were careful with our belongings both loading and unloading. I would use Az Discount Movers again, and I would recommend them to others.
Description of Work: Arizona Discount Movers moved my family from a 2969sq ft muti-level home to a 2932 sq ft single story home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Rebecca P.
05/2014
5.0
moving companies
+ -1 more
The movers were a little late, but called me in advance to let me know were they were and when they would arrive. They arrived within the specified window. Three guys Dido(?), Mike and Kyle were each very professional, careful and efficient. It took just under 2 hours. They carefully wrapped the furniture items and unloaded everything with the same care they used in loading. They set everything up that needed to be and went above and beyond to serve this little move. I will certainly use them again. Thanks
Description of Work: Moved selected items from one house to another.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$200
Robbie M.
05/2014
5.0
moving companies
+ -1 more
Ronnie, Simon and Youseff of Arizona Discount Movers showed up to our apartment on time and ready to get started right away. We had one room of our two bedroom apartment full of boxes almost to the ceiling, several big prices of furniture, and even a storage unit in another building that was also on the second floor. These guys were fast, efficient and careful with our stuff. They were all cheerful and ran up and down our stair with a smile on their faces. We had several loose boxes of wedding gifts in our storage unit, including some fine china and new dishes. They had no problem handling all of these things with care. They had everything done fast and efficiently. After everything was all loaded into our house, they even asked if we needed anything else heavy moved around. I would definitely use these guys again. Professional, and wonderful service from start to finish. Thank you for making our move easy and stress-free!
Description of Work: Moved several boxes and lots of furniture from our second floor apartment and storage unit to our new house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$427.5
David H.
05/2014
5.0
moving companies
+ -1 more
They were good. They worked really fast and they were really professional. They did a really nice job of making sure that all of my properties were wrapped up nicely. They were just all around really good and they were not trying to move the clock or anything. They moved everything really efficiently and got it in and out of the house as expeditiously as possible. They did quite a bit of stuff and their price was really reasonable. Three persons came out and they actually came in on the last minute which was really great. They were also on time.
Description of Work: I used Arizona Discount Movers right before Christmas for moving my properties on a 1,800 square foot, three-bedroom house with a garage.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Response from ARIZONA DISCOUNT MOVERS
Thank you [Member Name Removed] for taking the time out of your day to let us know how well our movers did on your move day. We greatly appreciate your business. Warmest Regards, Amy Hannah
Melanie S.
05/2014
5.0
moving companies
+ -1 more
My experience with them has been good. They were good. Stuff gets banged up when you move it but I was pretty happy with the experience overall because they had a great attitude especially since it was August in Arizona and they just did it and got it done. They did a good job overall but they did not do everything exactly the way that I would have wanted it done but it was not enough to complain about it. Like when I said, "Put this in there," and maybe they did not put it where I said to put it and then like when they put the bed together before I can get a light in the wall and just little things like that. I am not complaining. I am just saying that it could have been better.
Description of Work: The last time that I used Arizona Discount Movers was last August for moving most of my stuff especially the big stuff.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from ARIZONA DISCOUNT MOVERS
Thank you for taking the time to rate our company on Angie's List we are very happy that you did. We thank you for your business. Warmest Regards, Amy Hannah
Michael D.
04/2014
5.0
moving companies
+ -1 more
I am very pleased with my experience and would recommend AZ Discount Movers. The four movers they sent that day, Ronnie, Carl, Bruce, and Archie were professional and friendly, and got the job done in an efficient manner.
Description of Work: I used AZ Discount Movers to move a 3300 sqft home. We had done the majority of the packing and prep work, but when they arrived, they did a great job of wrapping and protecting the furniture so that nothing was damaged.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Glen O.
04/2014
5.0
moving companies
+ -1 more
This was the second time I have hired Arizona Discount Movers for a move and both experiences were fantastic! On the most recent move Dido, Gabe and Mike were the 3 guys sent to do the move. My wife and I had our belongings already boxed up so I am unable to comment on their packing ability, but every other part of the move went smoothly. The arrived promptly, took a look at what was going to be moved and got started. All of our large pieces of furniture were wrapped up with shrink wrap and everything was loaded with care. After a short drive to the new place, everything was unloaded and placed in the proper areas of the house. At all times during the move, the guys were professional and took great care in handling our belongings. Pros: Very fair pricing. No hidden charges (ie rolls of shrink wrap, furniture blankets) Cons: None In summary, I would not hesitate to recommend them to friends and family. In fact, I already have! They have had the same positive experience as I did.
Description of Work: They moved my belongings to my new home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$630
Response from ARIZONA DISCOUNT MOVERS
Thank you, so much for the kind words about your movers. We greatly appreciate your business, and for being an Angie's List Member. We know there are a lot of business out there, and we are very happy you chose ours to trust with your move. Warmest Regards, Amy Hannah
Al B.
03/2014
5.0
moving companies
+ -1 more
The company confirmed everything prior, arrived when they scheduled, sent professionals to make the move, handled everything professionally and with expedients. Referred to others who also had very favorable comments.
Description of Work: Assisted me in a move, with items in a storage facility within the Phoenix area.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$99
Stefanie V.
03/2014
5.0
moving companies
+ -1 more
Arizona Discount Movers has moved my mom and I twice. Each time was a good experience. They took really good care of all our furniture, and wrapped it up really well. They even put floor runners in place to protect carpet and stairs. They provided all the supplies. There were no hidden charges. Arizona Discount Movers is absolutely the best. I highly recommend them. Thank you Arizona Discount Movers.
Description of Work: Moved us from a one story home to a two story home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Response from ARIZONA DISCOUNT MOVERS
Thank you so much for taking the time to let us know how well your move went, we greatly appreciate your business, and thank you for an honest informative review.
Lisa W.
03/2014
1.0
moving companies
+ -1 more
We requested moving quotes from three separate companies and requested they come out to see our home and our stuff to give an estimate. We know how large and how much stuff we have and wanted to be sure the movers did too when the took the job and gave the quote. We were very detailed in our explanation about what was moving from our house and that the second house had stairs the appliances needed to go upstairs and we requested furniture be placed at my fathers house one street over. AZ Discount Movers was a lower amount than the others and we went with them. Day 1 Packing Three movers were prompt and fairly courteous and very nice to our kids, but did not really have allot of packing experience some things were way over packed and some thrown in boxes on top of other things. The crew also told me my kids we should specifically request them for the next day. In additionh a crew member kept asking us if they could have some items that they thought we were giving away and we are missing two XBOX one games that the Crew Member was asking about. This crew could not finish our packing in one day. Day 2 Packing and Moving The same crew showed up with two additional people (5) total and had to finish packing plus take the stuff to the new house. There were two trucks full of stuff. When the crew packed up our outdoor furniture they cracked a duel pane window in my dinning room. When the crew showed up at the new house in the afternoon they were very hurried and originally told us they would have to put all the stuff in one room and would not be able to put things like beds together because the move was taking so long and " it was a flat rate job" Once this was straightened out the crew was still very rushed and took 10 wardrobe boxes of clothes and hung about 1/3 and dumped the rest on my closet floor. The issue was the wardrobe boxes had to be returned with them in the moving truck. When they put the bed together in the Master they did not but the support pieces in the bottom of the bed and the frame cracked when my Son sat on it. Because the movers were in such a hurry they marked and chiped the stairway walls and door jams in my brand new freshly painted house. The crew kept telling us over and over again that we had so much stuff as if that was the problem with the move. Once the move was complete very late in the evening the house was a disaster. I had to pay another $300.00 to another resource to help clean up the move and then help us unpack. I called the next day to speak with Amy but was asked to call back later in the afternoon and when I called back I spoke with Jay who provided the response from AZ Discount movers was that they did hang up some clothes and that they would not send anyone over to help with the closet, that the job was grossly underbid and they probably would not do anything in the way of a price break. Jay did follow up a day later and said they could help fix the bed( we had already fixed out of necessity) asked for pictures which we sent and sent us an insurance claim form which requires additional pictures and more of our time. The reason I hired mover was because both my husband and I work 10 hours a day and did not have time to pack. We also know that we have a fairly large home with allot of stuff which is why we requested the in home estimate. This was the first time I have ever had someone pack for me and will be the last. I also thought they would pack in an organized way as explained then put the stuff in the right place in the new house making the unpacking easier. I do not reccomend AZ Discount movers to provide an accurate estimate and quality service. I further did not think they ensure their service as and the staff they provide are honest. AZ Discount Movers also moved my Father in and that crew did an excellent job and took very good care of their furniture that crew was pleasant and took their time.
Description of Work: F - Do Not Use This Company For Large Moves Packed and Moved a single level 2800 SQ Ft Home From North Phoenix To Ahwatukee two story 2900 sq ft home.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,700
Response from ARIZONA DISCOUNT MOVERS
Thank you for the opportunity to respond accordingly. It is very frustrating for us at ADM to receive a rating that is clearly not deserved and will ultimately damage our good standing with Angie’s List. We can only address moving issues if the Customer responds to our calls and provides us with pertinent information necessary. We were not given reasonable time to respond, and the Customer did not return calls when we repeatedly reached out to amend the issues. We are now obligated to respond to allegations, some newly revealed to us on this review, and attempt to justify a rating that in no way reflects the quality of the move performed. Day 1: Packing We appreciate your kind words regarding our experienced and professional packers being “prompt, courteous and nice”. Their packing professionalism is evidenced by the fact that absolutely nothing they packed, during a two day pack, was damaged at all. The claim that the packers “did not really have a lot of packing experience” must well be reconsidered. Day 2: Packing and Moving It was brought to our attention by the Customer that a window was broken during the move. We requested a picture of said window be emailed to us to verify the damage and expedite the claim, but it never materialized. We did receive pictures of the master bed, which was not properly reassembled. A call was promptly placed to the Customer to set up a time to return and reassemble the bed correctly, but we were told that it was taken care of and not to worry about it. Also, the shoes and loose clothing placed in the bottom of the wardrobe boxes, with Customer consent, were indeed placed onto the closet floor, again… with Customer consent. In regards to the small marks on the walls, we informed the Customer that we would promptly take care of them, but once again, we were not given the opportunity to do so. In regards to the missing XBOX games, which were never mentioned to us by the Customer… at any time. It is our understanding that the Customer hired a third party to unpack all of the boxes shortly after the move. (ADM was not contracted to unpack, as was clearly indicated in the Guaranteed Price Quote) Who were these unpackers? Are they licensed, bonded and insured? Do they perform back ground checks? Has it been considered that they were the last people to touch every single possession of the Customers??? Please understand our frustration with this rating… and know that we are still available, and have been from day one, to discuss these issues with our Customer in hopes of coming to an amicable and timely resolution. Jay Robers Date: 3/19/14
Judy C.
03/2014
1.0
moving companies
+ -1 more
DO NOT USE THIS MOVER....MAJOR DISASTER
Description of Work: Moving services
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$500
Response from ARIZONA DISCOUNT MOVERS
Thank you for the opportunity to respond accordingly. As of this posting we have attempted multiple times to contact our valued Angie’s List Customer to clarify the prompting of this brief review. Upon research we have confirmed that an email was indeed received during the Holidays, itemizing a few issues of concern. The email was opened… but not immediately printed and addressed according to standard operating procedures. Regretfully, we did not respond to our Customer and were unaware of her concerns and discomfort until now. It was noted that all of the furniture and belongings were moved without incident or damage. We just recently interviewed the ADM crew involved with the move and have come to the following conclusions: • In regards to the sliding doors sticking, our crew lubricated the 1970’s doors on the day of the move so that they were all fully operable. • The crew undercharged the customer for 2 men instead of the 3 man crew present, and therefore adjusted the total amount with her consent. • The washing machine apparently vibrates during the spin cycle, and one of the hoses had a small leak, which resulted in water damage to the sheetrock. The crew leader informed me that a thorough inspection of the hook ups were done prior to leaving the residence. No water was found to be leaking at that time. In addition, the Customer willfully signed a waiver and release agreement which included the following: Moving Home Appliances I further understand that transporting home appliances or preparing them for use after transportation is dangerous and could result in injury or damages. In particular, appliances may be installed improperly and result in flooding or electrocution, especially if the valves are old and rusted. COMPANY STRONGLY RECOMMENDS THAT YOU HIRE A PROFFESIONAL SERVICE PROVIDER TO INSTALL ALL APPLIANCES. I acknowledge that installation of home appliances is my responsibilities and not Company’s. We still desire to discuss these issues with our Customer in hopes of coming to an agreeable resolution. We appreciate her patience and understanding, and we look forward to speaking with her soon. Jay Robers
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Moving Companies
FAQ
ARIZONA DISCOUNT MOVERS is currently rated 4.6 overall out of 5.
Sunday: 7:00 AM - 8:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 8:00 PM
ARIZONA DISCOUNT MOVERS accepts the following forms of payment: CreditCard,Zelle
No, ARIZONA DISCOUNT MOVERS does not offer warranties.
ARIZONA DISCOUNT MOVERS offers the following services: We are a full service moving and storage company. We provide the following services: Full service moving, Loading and unloading services, packing and unpacking services, in-home rearranging services. Office and Commercial moving services.
Mobile Home Transporting, Safes, pool tables, hot tubs, rental trucks