Pop-Ins of Arizona Inc excels in providing comprehensive cleaning, restoration and repairing solutions for carpet, upholstery, tile, grout, air duct and floor cleaning. Established in 1984, Pop-Ins believes in offering quality cleaning solutions for residential cleaning needs. The company is being operated by father-son duo Dennis and Jerrod Lack. Pop-Ins make use of state-of-the-art equipment and cutting edge cleaning solutions that are safe, eco-friendly and proven to deliver stunning cleanliness. It offers iron-clad, risk-free guarantee for its services. The company focuses on providing better customer service and impeccable cleaning solutions at competitive rates. We serve the greater Phoenix Metropolitan area.
Business highlights
40 years of trusted experience
Services we offer
Tile And Grout Cleaning - Color Grout Sealing - Carpet Cleaning - Upholstery Cleaning - Air Duct Cleaning - Dryer Vent Cleaning - Carpet Restretching And Repairs - Oriental/Wool/Synthetic Rug Cleaning - Natural Stone Floor Cleaning -
Excellent! Lacks Cleaning Service is Always Very Professional and do a great job!
Description of Work: Carpets Cleaned and Stretched
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$142
Edith W.
02/2017
4.0
carpet cleaners
+ -1 more
The service was fine. When I called them for another service it seems that their prices are higher so I did not hire them again.
Description of Work: They cleaned my carpets and tile floors.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$150
Charlene S.
01/2017
5.0
carpet cleaners
+ -1 more
Very well always professional and courteous.
Description of Work: Cleaned 3 rooms and hall.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Benjawan C.
12/2016
5.0
carpet cleaners
+ -1 more
It was all gone, they cleaned it up. They are really good with the cleaning. They came right away, it was an emergency.
Description of Work: My dog threw up on the carpet in my bedroom and it was really bad.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Donna L.
09/2015
5.0
carpet cleaners
+ -1 more
They cleaned impossibly dirty carpet and it looked like new. Cleaned in all the corners and hard to reach places. They also cleaned two large area rugs that weren't included in the estimate. They got there on time, two men cheerfully and politely did the cleaning and I was very pleased, actually delighted as I didn't think they could get the carpet that clean. I will use them for all my floor cleaning in the future. I have already recommended them to my neighbors and friends.
Description of Work: I have already submitted a recommendation - they did everything I asked efficiently and cheerfully.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Mark B.
09/2015
5.0
carpet cleaners, oriental rug cleaning
+ 0 more
Technician was on time and knowledgeable. He immediately got to work and the job was completed about an hour ahead of schedule. This house has carpets that are 10 years old. Not only did every single stain come out, but they did a restretch in a few areas and every square inch of carpet in that house looks brand new. We're ready to sell and that was the final step. I know that any traffic we get will be impressed with how amazing everything looks...especially the carpets!
Description of Work: Cleaning of carpets and rugs in the entire house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Lowell H.
07/2015
5.0
carpet cleaners
+ -1 more
Pleasure to work with. Great service. Reasonable price for the service. When working with the provider, keep in mind that they will not give you a price until they inspect and measure the job as well as discuss your expectations. This will usually work to your advantage. They did not try to up-sell later.
Description of Work: Cleaned carpet. Cleaned & clear sealed tile.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$830
Charlene S.
07/2015
5.0
carpet cleaners
+ -1 more
We have used them several times and have been more then satisfied with the service. The carpets stay plush for a lot longer then other services we've used and they have been able to get out the stains that other companies have not.
Description of Work: Cleaned the carpets in our hall, living room, family room and bedrooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
MARY F.
06/2015
5.0
carpet cleaners
+ -1 more
driver was punctual, calling before he arrived. good appearance. was well organized w/various equipment. would not hesitate calling them again plus spreading the good job.
Description of Work: the company cleaned my 2 bedrooms that was carpeted and several rugs that were separate. had stains from 2 cats on carpeted areas plus 4 yrs since last carpet cleaning. covered his shoes each time he entered the house. stain treated, then light spray. on carpeted rms, used round polisher, then wand to remove liquid, then raked the fibers. looked as though it was brand new.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Chris P.
04/2015
5.0
carpet cleaners
+ -1 more
Worked well with me long distance to ensure carpet could be cleaned in 2nd story condo, called with onsite quote to confirm before beginning work, took credit card payment over the phone and did an excellent job. Polite, professional and easy to work with. I intend to use them again in the future when needed.
Description of Work: Cleaned carpet of 2 bedroom condo
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$234
julie B.
04/2015
5.0
house cleaning, floor cleaning
+ 0 more
They were courteous. They actually called to showed up early. They came in and worked very hard. They did a good job. They were friendly.
Description of Work: Cleaned bathrooms and floors all throughout the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$175
Deborah O.
01/2015
5.0
carpet cleaners
+ -1 more
Moving out of a 2 bedroom apartment, I wanted to make sure my deposit returned. There were traffic patterns on the carpet I needed worked on. Lack's was wonderful to work with. They were extremely courteous, paid extra attention to the areas I was concerned about and had the carpet looking new. The apartment complex always gave a free yearly carpet cleaning for the residents and I did not want to use them as I never thought they did a good job. Lacks carpet cleaning was vastly superb. They may be priced a little bit more than the competition but you get what you pay for, which in my case was all of my deposit returned. Thank you Lacks!
Description of Work: Cleaned all carpets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
James M.
12/2014
5.0
carpet cleaners
+ -1 more
They were prompt, friendly, showed up on time and did a good job. They sent one person and it took a couple of hours. I was very satisfied with the service.
Description of Work: They cleaned the carpeting at a rental property.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Kathryn L.
05/2014
3.0
house cleaning
+ -1 more
The Pop-Ins service is the priciest of the house cleaning services I've used, so I was expecting a much more professionally-run organization. Sad to say, that was not the case. The person i talked to on the phone said that they had a minimum 2.5 hour cleaning time, but that since my house was new to the cleaning crew, it might take a bit longer. That was to be expected, and I had no problem with that. They sent a team of two people, one of which was very talkative and the other was very quiet (she was very sweet, and very hard-working, but I don't think English was her first language, so she didn't say a lot). The last thing I expected on a new visit, from a professional cleaning company, was clockwatching, but that's exactly what I got. I was told by the more loquacious individual that she could only stay two and a half hours, and it was pretty much implied that wherever they had gotten to, that's as much as they would do. Strange, then, that everything in the house was cleaned before the kitchen, which got a rush job because this person wanted to leave as close as possible to the 2.5 hour mark. Half the sink was left untouched, and I re-swept and re-vacuumed later because there were still debris on the floor. It was a particularly windy day, and as I went to leave just after the cleaners had finished up, I noticed that they were still parked on the street outside my house. It turns out they lost hold of the check I wrote and it blew away. I said I would be happy to write another, but I wasn't going to pay the stop-payment fee from my first check. Instead of apologizing and reducing the amount of the check by the stop payment fee, the cleaning person's response was simply,"Oh, no one will cash it." She later got the manager on the phone to sort out the reduced payment, but only at my insistence. It has been nearly three weeks and I have yet to receive a follow-up from the organization. Obviously they don't want my continued business, and they're not going to get it.
Description of Work: The service was hired to provide a whole-house cleaning service. This was their first visit to the home. They were requested to vacuum and dust in bedrooms, sweep and mop tile in various rooms, clean kitchen and bathroom counters/sinks, straighten up loose items, take out trash in various rooms, etc.
Rating Category
Rating out of 5
quality
4.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0
$175
Terry W.
05/2014
5.0
carpet cleaners
+ -1 more
I was very satisfied with the service. We had highly soiled, high traffic areas that needed special attention and they did an excellent job! They were very professional and made sure the carpets looked great. Will most definitely use them again, as well as recommend to everyone.
Description of Work: Cleaned carpets in my office
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Laurie B.
04/2014
5.0
carpet cleaners
+ -1 more
The carpet in three rooms was thoroughly cleaned and stretched. In one room, 7 or 8 tack strips were broken and needed to be replaced before the carpet could be stretched. I was shown the broken strips and asked how I would like to proceed. The tech was punctual, professional, and easy to work with.
Description of Work: Cleanend and stretched carpet in three rooms. Replaced 7 or 8 tack strips.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Loretta N.
03/2014
4.0
carpet cleaners
+ -1 more
the cleaning went just fine...we have been using another carpet company for many years but were disappointed the last couple of times we used them so decided to try someone new....the carpet cleaner came exactly when he said he would, was very friendly and courteous and also knowlegable...the rug looks great and he treated all the bad spots with no extra charge at all...even left a free bottle of spot cleaner!!!....would recommend this company and hire them again.....
Description of Work: cleaned living room, dining room, and 2 halls of carpet
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$125
Michelle L.
03/2014
5.0
carpet cleaners
+ -1 more
Thomas was prompt, courteous, and did an awesome job. I would absolutely recommend Lack's Cleaning Service!!
Description of Work: Got the works - steam clean and protect - for the carpet in two rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Laura B.
03/2014
5.0
carpet cleaners, floor cleaning
+ 0 more
I received an estimate and decided to have them do the work. The carpet came out wonderfully. I was very impressed with how clean it was. I can honestly say it was a different color after he cleaned it. He was very courteous and thorough in his work. I will definitely be calling them for future work.
Description of Work: I called Lacks to ask if they could clean some carpet for me on short notice. They cleaned a loft area, stairs and a hallway. The carpet was extremely "furry" and dirty.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$139
Janet W.
01/2014
1.0
house cleaning
+ -1 more
This company should be avoided. Here’s what happened: I asked them to clean my rental home for a move-in. There were no impediments to their work as it was completely empty except for a bookcase which was used as a shelving unit for the kitchen. The house is small, 1325 sq ft and all on 1 level equipped with a 4 year old working refrigerator and a very new dishwasher. 4 hours after they arrived they told me they were done. I didn’t have time to inspect their work but since they didn’t say they had broken anything, I had no reason to worry. Here’s what I found upon my return later in the day - the handles and the mechanism for the kitchen windows were broken off; the floor under the fridge and the bookcase was filthy; the refrigerator no longer worked. When I contacted the owner, I told him of this and he sent his assistant, JJ to inspect what was wrong. JJ fixed the kitchen window handles but was at a loss as to how to fix the fridge. He tried making some calls and reported that there is no way the “girls” (referring to the ladies who cleaned the place) could’ve broken the fridge. It was working earlier in the day, they cleaned, then it no longer worked. Hmmm – too coincidental that they must’ve done something to it and broke it. JJ insisted they did not and asked that I speak to his owner, Glenn, who of course could not be reached at that time. Fast forward to my conversation with Glenn who claimed to have never had this kind of a problem in his many years in this business. His big concession was to have someone come out to inspect it, but if it was deemed that his girls couldn’t have caused the problem, then I would have to pay for the service call. Instead of being an ethical business man, he’s playing a game with me. I asked that he either gets the fridge fixed; get me another one which is comparable; or we’ll call it a day and I won’t pay the cleaning bill for his girls of $250.75, which, by the way was less than the cost of another fridge as the 4 yr old model was purchased for $429. Nothing happened for a few weeks until I receive another call from Glenn asking me for my payment and if I didn’t pay the bill he was going to sue me in small claims court. I relented and paid the bill for the privilege of having a broken fridge which I would have to replace – nice. This is why this company should be avoided!
Description of Work: They were supposed to clean my rental place only but they also broke my fridge
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$250.75
lester B.
01/2014
5.0
carpet cleaners
+ -1 more
very professional. he went into detail on the equipment,chemicals and cleaning procedure he uses and why. all top of the line stuff. its worth paying more for the best service.
Description of Work: owner,dennis,preformed carpet service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$295
charles V.
12/2013
5.0
carpet cleaners
+ -1 more
They did a very good job and did professional work. They were also very courteous and professional in appearance. Their professionalism was practically to the minute!
Description of Work: They carpet cleaned 5 rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gerald P.
12/2013
5.0
carpet cleaners
+ -1 more
I’ve used them for 5 years and they’re fantastic! I use them to clean carpets, tile, and restore grout. A+ in their professionalism. They’re just a great company -- highly recommended.
Description of Work: I had them out to clean my carpets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Gerald P.
12/2013
5.0
ceramic tile, floor cleaning
+ 0 more
They're a great company and I highly recommend them for carpet cleaning, tile, and restoring grout.
Description of Work: I used them to clean my ceramic tiles.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Janet M.
12/2013
5.0
carpet cleaners
+ -1 more
I would use them again to clean carpet or tile if we ever needed it (but we're getting rid of our carpet). They were very punctual, which is something rare these days – and very important to me.
Description of Work: I hired them to come out and clean our carpets.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
House Cleaning,
Floor Cleaning and Waxing,
Oriental Rug Cleaning,
Upholstery Cleaning,
Ceramic Tile,
Air Duct Cleaning,
Carpet Sales and Installation,
Dryer Vent Cleaning
FAQ
Pop-Ins of Arizona Inc. is currently rated 4.8 overall out of 5.
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 4:00 PM
Pop-Ins of Arizona Inc. accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Pop-Ins of Arizona Inc. offers free project estimates.
Yes, Pop-Ins of Arizona Inc. offers eco-friendly accreditations.
No, Pop-Ins of Arizona Inc. does not offer a senior discount.
No, Pop-Ins of Arizona Inc. does not offer emergency services.
Yes, Pop-Ins of Arizona Inc. offers warranties.
Pop-Ins of Arizona Inc. offers the following services: Tile And Grout Cleaning - Color Grout Sealing - Carpet Cleaning - Upholstery Cleaning - Air Duct Cleaning - Dryer Vent Cleaning - Carpet Restretching And Repairs - Oriental/Wool/Synthetic Rug Cleaning - Natural Stone Floor Cleaning -