Pop-Ins of Arizona Inc.

Excellent! Lacks Cleaning Service is Always Very Professional and do a great job!

The service was fine. When I called them for another service it seems that their prices are higher so I did not hire them again.

Very well always professional and courteous.

It was all gone, they cleaned it up. They are really good with the cleaning. They came right away, it was an emergency.

They cleaned impossibly dirty carpet and it looked like new. Cleaned in all the corners and hard to reach places. They also cleaned two large area rugs that weren't included in the estimate. They got there on time, two men cheerfully and politely did the cleaning and I was very pleased, actually delighted as I didn't think they could get the carpet that clean. I will use them for all my floor cleaning in the future. I have already recommended them to my neighbors and friends.

Technician was on time and knowledgeable. He immediately got to work and the job was completed about an hour ahead of schedule. This house has carpets that are 10 years old. Not only did every single stain come out, but they did a restretch in a few areas and every square inch of carpet in that house looks brand new. We're ready to sell and that was the final step. I know that any traffic we get will be impressed with how amazing everything looks...especially the carpets!

Pleasure to work with. Great service. Reasonable price for the service. When working with the provider, keep in mind that they will not give you a price until they inspect and measure the job as well as discuss your expectations. This will usually work to your advantage. They did not try to up-sell later.

We have used them several times and have been more then satisfied with the service. The carpets stay plush for a lot longer then other services we've used and they have been able to get out the stains that other companies have not.

driver was punctual, calling before he arrived. good appearance. was well organized w/various equipment. would not hesitate calling them again plus spreading the good job.

Worked well with me long distance to ensure carpet could be cleaned in 2nd story condo, called with onsite quote to confirm before beginning work, took credit card payment over the phone and did an excellent job. Polite, professional and easy to work with. I intend to use them again in the future when needed.

They were courteous. They actually called to showed up early. They came in and worked very hard. They did a good job. They were friendly.

Moving out of a 2 bedroom apartment, I wanted to make sure my deposit returned. There were traffic patterns on the carpet I needed worked on. Lack's was wonderful to work with. They were extremely courteous, paid extra attention to the areas I was concerned about and had the carpet looking new. The apartment complex always gave a free yearly carpet cleaning for the residents and I did not want to use them as I never thought they did a good job. Lacks carpet cleaning was vastly superb. They may be priced a little bit more than the competition but you get what you pay for, which in my case was all of my deposit returned. Thank you Lacks!

They were prompt, friendly, showed up on time and did a good job. They sent one person and it took a couple of hours. I was very satisfied with the service.

The Pop-Ins service is the priciest of the house cleaning services I've used, so I was expecting a much more professionally-run organization. Sad to say, that was not the case. The person i talked to on the phone said that they had a minimum 2.5 hour cleaning time, but that since my house was new to the cleaning crew, it might take a bit longer. That was to be expected, and I had no problem with that. They sent a team of two people, one of which was very talkative and the other was very quiet (she was very sweet, and very hard-working, but I don't think English was her first language, so she didn't say a lot). The last thing I expected on a new visit, from a professional cleaning company, was clockwatching, but that's exactly what I got. I was told by the more loquacious individual that she could only stay two and a half hours, and it was pretty much implied that wherever they had gotten to, that's as much as they would do. Strange, then, that everything in the house was cleaned before the kitchen, which got a rush job because this person wanted to leave as close as possible to the 2.5 hour mark. Half the sink was left untouched, and I re-swept and re-vacuumed later because there were still debris on the floor. It was a particularly windy day, and as I went to leave just after the cleaners had finished up, I noticed that they were still parked on the street outside my house. It turns out they lost hold of the check I wrote and it blew away. I said I would be happy to write another, but I wasn't going to pay the stop-payment fee from my first check. Instead of apologizing and reducing the amount of the check by the stop payment fee, the cleaning person's response was simply,"Oh, no one will cash it." She later got the manager on the phone to sort out the reduced payment, but only at my insistence. It has been nearly three weeks and I have yet to receive a follow-up from the organization. Obviously they don't want my continued business, and they're not going to get it.

I was very satisfied with the service. We had highly soiled, high traffic areas that needed special attention and they did an excellent job! They were very professional and made sure the carpets looked great. Will most definitely use them again, as well as recommend to everyone.

The carpet in three rooms was thoroughly cleaned and stretched. In one room, 7 or 8 tack strips were broken and needed to be replaced before the carpet could be stretched. I was shown the broken strips and asked how I would like to proceed. The tech was punctual, professional, and easy to work with.

the cleaning went just fine...we have been using another carpet company for many years but were disappointed the last couple of times we used them so decided to try someone new....the carpet cleaner came exactly when he said he would, was very friendly and courteous and also knowlegable...the rug looks great and he treated all the bad spots with no extra charge at all...even left a free bottle of spot cleaner!!!....would recommend this company and hire them again.....

Thomas was prompt, courteous, and did an awesome job. I would absolutely recommend Lack's Cleaning Service!!

I received an estimate and decided to have them do the work. The carpet came out wonderfully. I was very impressed with how clean it was. I can honestly say it was a different color after he cleaned it. He was very courteous and thorough in his work. I will definitely be calling them for future work.

This company should be avoided. Here’s what happened: I asked them to clean my rental home for a move-in. There were no impediments to their work as it was completely empty except for a bookcase which was used as a shelving unit for the kitchen. The house is small, 1325 sq ft and all on 1 level equipped with a 4 year old working refrigerator and a very new dishwasher. 4 hours after they arrived they told me they were done. I didn’t have time to inspect their work but since they didn’t say they had broken anything, I had no reason to worry. Here’s what I found upon my return later in the day - the handles and the mechanism for the kitchen windows were broken off; the floor under the fridge and the bookcase was filthy; the refrigerator no longer worked. When I contacted the owner, I told him of this and he sent his assistant, JJ to inspect what was wrong. JJ fixed the kitchen window handles but was at a loss as to how to fix the fridge. He tried making some calls and reported that there is no way the “girls” (referring to the ladies who cleaned the place) could’ve broken the fridge. It was working earlier in the day, they cleaned, then it no longer worked. Hmmm – too coincidental that they must’ve done something to it and broke it. JJ insisted they did not and asked that I speak to his owner, Glenn, who of course could not be reached at that time. Fast forward to my conversation with Glenn who claimed to have never had this kind of a problem in his many years in this business. His big concession was to have someone come out to inspect it, but if it was deemed that his girls couldn’t have caused the problem, then I would have to pay for the service call. Instead of being an ethical business man, he’s playing a game with me. I asked that he either gets the fridge fixed; get me another one which is comparable; or we’ll call it a day and I won’t pay the cleaning bill for his girls of $250.75, which, by the way was less than the cost of another fridge as the 4 yr old model was purchased for $429. Nothing happened for a few weeks until I receive another call from Glenn asking me for my payment and if I didn’t pay the bill he was going to sue me in small claims court. I relented and paid the bill for the privilege of having a broken fridge which I would have to replace – nice. This is why this company should be avoided!

very professional. he went into detail on the equipment,chemicals and cleaning procedure he uses and why. all top of the line stuff. its worth paying more for the best service.

They did a very good job and did professional work. They were also very courteous and professional in appearance. Their professionalism was practically to the minute!

I would use them again to clean carpet or tile if we ever needed it (but we're getting rid of our carpet). They were very punctual, which is something rare these days – and very important to me.

They're a great company and I highly recommend them for carpet cleaning, tile, and restoring grout.

I’ve used them for 5 years and they’re fantastic! I use them to clean carpets, tile, and restore grout. A+ in their professionalism. They’re just a great company -- highly recommended.