About us
Business highlights
42 years of trusted experience
Emergency Services Offered
Services we offer
Services we don't offer
Amenities
Emergency Services
YesAccepted payment methods
Photos of past projects
Reviews
4.8449 Reviews
Showing 251-275 of 449 reviews
Wende B.
02/2013
computer repair
+ -1 moreI was pleased. It worked very well. I had a couple of issues afterward and he took care of it for no extra charge.
Description of Work: I purchased a Big Deal for $49 for a computer clean-up and tune-up.
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Yes, I recommend this pro
$49
HAROLD L.
01/2013
computer repair
+ -1 moreThe entire experience was beyond what I expected. The owner, Joe Shipley, provided clear instructions in preparation for our appointment and ably performed every task set out therein. He spent more than two hours with me and after he was done my 10-year old computer was performing better. His follow-up instructions have helped me keep it running well. He is a customer service-oriented businessman with a wonderful -- and patient -- "bedside manner." I have asked him a question via phone and e-mail on at least one occasion since the original consultation and he readily replied (at no charge). In short, I recommend him without reservation.
Description of Work: desktop computer tune-up
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Yes, I recommend this pro
$220
Johanna C.
01/2013
computer repair
+ -1 moreJoe Shipley worked with me using remote login and reviewed my computer, cleaned it up , fixed all the issues and taught me how to clean it ad hoc using a program he left on my computer. I was admittedly skeptical and that was soon re-leaved! Great Experience! Joe installed and left a cleaning application on my computer which I use regularly and it keeps my computer running quickly and efficiently. I have contact Joe several times since our initial consultation and work and he has always been helpful. Recently, this past week, I contacted Joe to help me with a printing problem. In less than 5 minutes (after I had labored to find a solution on my own) Joe had my printer working! Now that is what I call a professional!!! I recommend Smart Idea/Joe Shipley 100%! A+ rating.
Description of Work: Excellent Service!
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Yes, I recommend this pro
$200
Rob M.
01/2013
computer repair
+ -1 moreMr. Shipley was easily accessible, punctual and pleasant to work with. He helped me with multiple problems and solved them completely. It was nice not having to take my computer somewhere!
Description of Work: Multipe issues including repairing internet browser accessibility, retrieving files, computer cleanup.
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Yes, I recommend this pro
$120
Clayton N.
01/2013
computer repair
+ -1 moreVery professional. Works very quicl
Description of Work: Cleaned unessary files and info to speed upsystem. He does this remote while u are on phone
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Yes, I recommend this pro
$100
Roy R.
01/2013
computer repair
+ -1 moreThe tech was absolutely outstanding. He walked me through the fix after I had executed the procedures he sent me through email. After we were through I called himback on some features that were related. He assisted me when he should have charged us another fee. The guy was aces.
Description of Work: Our home computer was corrupted and we could not launch Windows. We had to operate in safemode.
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Yes, I recommend this pro
$59
John P.
01/2013
computer repair
+ -1 moreThe service was great with easy to follow instructions sent in advance to be prepared so when the repair call was initiated we didn't have to spend a lot of time getting right to work repairing my wife's slow computer.
Description of Work: I was very pleased with the service.
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Yes, I recommend this pro
$80
Cena H.
01/2013
computer repair
+ -1 moreI contacted him, he called me back, and immediately got online and corrected the issue for me. He also gave me a couple pages of information to use monthly to keep my computer clean, he didn't charge me for this follow up visit, and I thought that was great follow up 9 months later.
Description of Work: He corrected an issue on my computer that I created.
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Yes, I recommend this pro
Donna L.
01/2013
computer repair
+ -1 moreJoe was very professional and courteous. He took the necessary steps to help me understand what was going on with my computer and to get it cleaned up. He made me aware of the additional cost over the original special and was willing to do what he could within the 1 hour time frame. I chose to continue to complete the computer clean up. He stayed on the phone with me the entire time and walked me through everything he was doing. Was great to work with!
Description of Work: Basic computer clean up. Assess the slowness of my laptop. Did basic system checks, malware checks etc.
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Yes, I recommend this pro
$180
AnnAline D.
12/2012
computer repair
+ -1 moreGreat experience working with Joe! He is very knowledgeable and spent a huge amount of time fixing my computer issues! I really appreciated his attitude and patience.
Description of Work: Joe cleaned my computer of viruses, added software, re-organized, and performed an indepth consultation.
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Yes, I recommend this pro
$330
Julie B.
12/2012
computer repair
+ -1 moreGreat. It was a pleasure to work with Joe.
Description of Work: Joe cleaned up my computer and it runs much faster now. I can enjoy using it again. He gave some good advice about the computer protection software also.
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Yes, I recommend this pro
$151
Ellen S.
12/2012
computer repair
+ -1 moreMy computer is not a new one, but had been useful. It suddenly stopped working properly for online work. I have a bundled plan from my provider & the other 2 services were working fine, so I knew it was my computer & not the provider. I called Joe. He took over my computer & started to work. When I checked out the online banking, Joe, like a gentleman, got out of my computer so didn't see any of my banking info, and then came back in to continue doing his work. At the end of the half hour, my computer was humming along like new! This is the third time I've called Joe, and he's been superb each time. Distance doesn't seem to make any difference to him, and I trust him completely with my computer. Another thing I really appreciate about Joe, is that he has great patience, good humor & explains what it is that he's doing as he does his work. He is definitely my "go-to" guy when it comes to computer work!
Description of Work: I was not able to get online with any ease or in a a timely manner. Once I did get online, the responses were extremely slow, and I wasn't able to access my online banking at all. Joe took over my computer, cleaned out some unused programs & "debugged" it. Now it's working like new!
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Yes, I recommend this pro
$50
Paula B.
12/2012
computer repair
+ -1 moreIt went very well. No problems and all my expectation were met and exceeded.
Description of Work: I contacted Joe after reading about him on Angie's List. My computer kept crash dumping and I wasn't sure what to do. He spend 15 minutes with me on the phone, at no cost, explaining what might be wrong and what I could do about it. After a few weeks, I decided to get a new computer and I used Joe to transfer all of my data and programs onto my new computer. He did a great job and helped load appropriate malware for me. He took as much time as I needed to help me get comfortable with my new computer and understand how to protect it from viruses. He is very professional and is a very nice person to work with. I highly recommend him and will continue to use him whenever I have questions or concerns. He was a great find! Thanks Angie's List!
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Yes, I recommend this pro
$350
Charles K.
12/2012
computer repair
+ -1 moreI trusted him enough to go back for more advice and help with a browser problem. I would recommend Joe Shipley.
Description of Work: Joe was informative and friendly. Speaks his mind; told me what HE would do, still allowing me to make my own decisions. Provided FREE applications that help me clean and manage my computer. Responsive. Professional demeanor. Spoke to me so that I never felt "stupid" - even though I am when it comes to computers. He simplified things so I could find them easily. :)
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Yes, I recommend this pro
$60
Eric M.
12/2012
computer repair
+ -1 moreIt turned out that it would be a long distance arrangement that would not permit the face to face dialogue that my spouse anticipated. When I explained this, the provider most graciously refunded the deal fee.
Description of Work: The intended deal was for pc repair for my spouse's computer. We had anticipated a local provider that could do an in home service.
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Yes, I recommend this pro
Roberta W.
12/2012
computer repair
+ -1 moreWe set up a day/time to do the service on my computer. He was very friendly and explained exactly what he was going to do. He took control of my machine and completed a number of clean up operation. He completed a little more work on my system, which took it over the time I had already paid for. I was a little disappointed the I wasn't told ahead of time what the additional would cost. The other thing that happened a few weeks later was that someone accessed my e-mail and diverted it all to another server. Since no one else has access to my computer I was concerned that someone on Mr. Shipley's end still had access to my computer. I immediately deleted any of the sites he had me connect to for the service. There hasn't been any issues since then. As far as the clean up work, my computer was faster and did perform more efficiently.
Description of Work: The service was a clean up of my computer system.
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$49
Response from Smart Ideas by Joe Shipley
Vicki H.
12/2012
computer repair
+ -1 moreI was very pleased with the help I got from Joe. He was able to fix a number of problems for me in a short time. He was prompt and professional. I would definitely use him again.
Description of Work: I had a number of issues with my computer including fax problems,delays with email, etc.
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Yes, I recommend this pro
$50
Elizabeth B.
12/2012
computer repair
+ -1 moreThe process went great. While I was on the line, he checked my computer, deleted many programs I didn't need, showed me how to delete duplicate files, and greatly sped up my access time, etc.
Description of Work: Mr. Shipley ran a diagnostic on my computer and was able to speed up its overall performance. He was able to answer many questions I had regarding my computer, as well as adress several problems. Since the initial overhaul, he has been available to answer several questions that I have come up. He is always professional, pleasant and willing to help.
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Yes, I recommend this pro
$59.99
Response from Smart Ideas by Joe Shipley
Noelle L.
12/2012
computer repair
+ -1 moreIt was painful to be on the phone while someone tried to fix your computer; we were on the phone for hours. Had the computer actually worked afterward, I wouldn't have minded.... Please see above for the full story.
Description of Work: My Dell laptop had been running very very slowly for quite some time. I saw the deal on Angie's List and I thought it made sense to try it. I figured the repair person could remote in so that my data would be secure so it would be a convenient way for me to get my laptop fixed in the comfort of my own home. First - and this is something I've complained about in the past...you don't get the whole story until you purchase the deal. It was only after the I 'purchased' the deal and after I spoke with the service person did I learn that he was in Phoenix, AZ. In the whole scheme of things, I wasn't too bothered although I would have prefered he been located in the tri-state area. Anyway, I don't know enough IT-related detail to explain what he did but suffice it to say that he didn't successfully repair my computer because I just spent $201 to get the laptop fixed and this time, it actually works. The service person loaded some applications onto my computer to help him identify the issues and identify what was causing the laptop to be so slow. The thing that made me the most uncomfortable was that he suggested I keep one of the programs on my laptop "in case he had to service the laptop again." Admittedly, the laptop was super slow which was why I purchased the special in the first place. His argument was that it took such a long time to load that if I left it on, I wouldn't have to 'pay' for his time while he re-loaded it some time in the future. I can't remember exactly what the software did but it allowed him to see what I was doing on my computer. Enough said... Anyway, I haven't used my personal laptop for eons becuase it still didn't work correctly after he "fixed it" and I was a bit put off that he could probably "see" what I was doing if i did log on. The repairman that just fixed my computer said that the Norton Anti-Virus I had on my computer was taking up more ram than the total amount of data I had on my computer. Additionally, there were 2 other programs that were on my computer that I didn't put on my computer. The repairman loaded Windows 7 on my laptop, cleaned it up and demonstrated how much more quickly it ran after he fixed it.
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$85
Response from Smart Ideas by Joe Shipley
Darleen V.
11/2012
computer repair
+ -1 moreVery easy transaction. All my questions were answered.
Description of Work: Using a remote access function, my desktop was evaluated for efficiency and eventual cleanup. Free cleanup software was installed and I was giving instructions on how to perform these tasks myself.
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Yes, I recommend this pro
$60
Kathleen M J.
11/2012
computer repair
+ -1 moreWould not use him again. Don't think he did anything to fix my computer.
Description of Work: There were several issues I asked the computer man to help solve on my computer. And it turned out that he was very personable, but changed screens very quickly in the hour time, yet none of my issues were resolved after I went back on and checked my computer! It was very disappointing and I never bothered to follow up w/him or complain to Angie's list. But I would never use an out of state company like that again. I have no idea if he even knew what he was doing. Keyboard problems Change defaults Clean up hard drive Others I can't remember
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$60
Response from Smart Ideas by Joe Shipley
Pamela B.
11/2012
computer repair
+ -1 moreMy computer did speed up noticeably after Joe was done removing extra files and programs. However, he was unable to solve my single biggest issue; my computer freezing every time a certain site was loaded.
Description of Work: My laptop was running very slowly and crashing frequently. I made a phone appointment with Joe for him to look at my computer remotely. After sending me a few programs a day before our appointment, and asking me to run them in order to clean up my computer in advance, Joe logged onto my computer remotely - while on the phone with me - and looked at my system. He removed several unnecessary programs and took some steps to speed up my computer. It took about an hour to complete the work. He also gave me a few programs to run periodically to maintain the speed and keep "junk" off my machine.
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Yes, I recommend this pro
$80
Patricia G.
11/2012
computer repair
+ -1 moreI took my computer to them for the big deal.
Description of Work: I purchased a big deal for $60 for Computer Clean-Up, Tune-Up and More.
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Yes, I recommend this pro
$60
Response from Smart Ideas by Joe Shipley
Morgan T.
11/2012
computer repair
+ -1 moreExcellent. He was very patient with an old man, courteous and informative. He explained as he went along and made sure I understood what he had done and why.
Description of Work: Joe Shipley took over my computer remotely and cleaned it up. He deleted unnecessary programs, downloaded and installed needed drivers and software and ran tests to make sure everything was working properly.
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Yes, I recommend this pro
$250
JT T.
11/2012
computer repair
+ -1 moreAfter purchasing the service it was determined that the system clean simply would not work for the computer I had purchased the work for -- owner of Smart Ideas (service company) offered a full refund for my purchase but as I needed some feedback and direction for another computer I suggested they provide the same time developed to this new problem -- which they agreed and I was more than satisfied with the services I received -- thank you.
Description of Work: computer clean up / speed up
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Yes, I recommend this pro
$60
Contact information
2147 W Isthmus Loop, Mesa, AZ 85202
http://joeship.usService hours
Sunday:
9:00 AM - 1:00 PMMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 3:00 PMWednesday:
9:00 AM - 4:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
9:00 AM - 3:00 PMLicensing
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair,
Internet Service,
Computer Training,
Computer Sales
FAQ
Smart Ideas by Joe Shipley is currently rated 4.8 overall out of 5.
Sunday: 9:00 AM - 1:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 3:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 3:00 PM
Smart Ideas by Joe Shipley accepts the following forms of payment: American Express,Discover,MasterCard,PayPal,Visa
No, Smart Ideas by Joe Shipley does not offer free project estimates.
Yes, Smart Ideas by Joe Shipley offers eco-friendly accreditations.
No, Smart Ideas by Joe Shipley does not offer a senior discount.
Yes, Smart Ideas by Joe Shipley offers emergency services.
No, Smart Ideas by Joe Shipley does not offer warranties.
Smart Ideas by Joe Shipley offers the following services: Computer Tune-Up & Cleaning. Antivirus Removal. E-Mail Problem Resolution. Software Instruction. Data Backup & Organization. Printer & Scanner Errors & Problems. Networking. Remote Access Computing. File Conversion. Data Recovery & Hardware Repair. General Computer Consulting.
N/A
Contact information
2147 W Isthmus Loop, Mesa, AZ 85202
http://joeship.usService hours
Sunday:
9:00 AM - 1:00 PMMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 3:00 PMWednesday:
9:00 AM - 4:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
9:00 AM - 3:00 PM