Magic Touch Mechanical

came on time pleasant professional knew what he was doing left without a speck of dirt anywhere

They were unsuccessful in fixing it. There was an electronic circuit board they took out and found they could not replace it. The fireplace company had gone out of business and we can't replace the circuit board now. We feel they should have known this before they took it apart. We want them to return the board and return our money. We will try to find someone else to replace the fireplace. Customer reply to Service Provider Response 1/27/18: You claimed “As provided in the detailed letter I wrote you, we will not have part in "buying" good reviews!” While in your response you say that is insulting, the phone call was recorded and your exact words were; "The refund is the most important part" and that "I (you) would like to be able to leave a more favorable review - indicating you would leave us a better review if we gave you money back. I heard it with my own two ears, and have the file saved. Those were your statements verbatim to Candace”. You are mischaracterizing my comment. Had you agreed to make good on your obligation to restore my fireplace to safe and normal operation, or refunded the money I paid for a non result, I would have recognized that in my rating of your performance. Not only did you fail to restore my fireplace to safe operation, your company personnel left my premises unannounced with the burners running and no way to shut them off using the wall switch provisions that were designed to control the fireplace starting and stopping. The result of this act of negligence was a safety hazard which your business co owner described as an “emergency”. You accuse me of omitting details in my Angie’s List review. Here are the details: 1. I contacted your firm to repair a fireplace that would not turn on; I called your company to fix it. 2. On 1/10/18 your first employee was unable to restore the fireplace to normal operation after a thermocouple replacement. He tried for several hours relocating the gas logs and embers unsuccessfully. The flames had spontaneously stopped on various occasions. 3. He left my premises while gas was being supplied to the burners and with the burners running. The wall switch that was there to turn off the burners had no control. Your subsequent claim in your email to me that I had turned the burners on was false. Had they spontaneously stopped burning, which I had observed several times while he was working, gas would have filled the entire room and possibly the house with gas. Your co owner correctly saw the need to get someone to the house ASAP, who shut off the gas supply. She said I had “an emergency”. 4. On 1/12/18 your second employee, a senior technician, concluded that the circuit board was defective and that he could “omit” it by removing it and making wiring changes. I expressed reluctance to operating without the circuit board without knowing what safety features the board afforded. Your senior technician then said he would seek to find a replacement circuit board made by the manufacturer, or an after market board, or a repair of the defective board. That seemed agreeable so he took the removed board and left. Expecting that the defective board would soon be replaced I paid him the $299.25 before he left. He needed several days to follow up about the board. 5. Several days later the second technician told me by phone that the “defective” circuit board could not be replaced or repaired. He also said that the company that built the fireplace had been out of business for fourteen years, and furthermore that company had a safety recall. The technician said that the fireplace needed to be replaced. The Magic Touch owner, alternately used several excuses why the repair could not be made. One was that the circuit board was not available. Another was that that there was a recall on this fireplace. 6. We engaged another fireplace service company on 1/24/18 for a service call. Their technician first reinstalled the so called defective circuit board, then went quickly to the thermopile and replaced it. The fireplace behaved normally, starting and stopping as controlled by the wall switch.. The circuit board, was not defective as declared by Magic Touch. Re the recall on the Marco fireplace, the problem, as described by the Consumer Product Safety Commission, was separation of the interior vent pipe from its connection to the exterior wall of the house. This condition could have resulted in a fire caused by the hot exhaust gases inside the wall. The second company’s technician used a camera to confirm that no such separation existed on my system. Whether this problem never existed in our system, or whether a previous repair had been made due to the recall before we owned the house, remains unknown. But the technician from the second company we engaged assured us that this condition is not now present; there is no separation.* 7. Our fireplace is now safe, not threatened by the Marco vent pipe separation, and not due to a defective circuit board, as the Magic Touch owner incorrectly asserted in order to justify that the repair job was not completed by his company. Therefore our rating to Angie’s List stands. *Update Innovative Hearth Products, the company that eventually took responsibility for the Marco fireplace recall advises that based on the model and serial number of my fireplace, it was not a candidate for the Marco Retrofit Project. So all claims suggesting the fireplace needing a recall on repairas a cause of the non repair are untrue.

Because we had an old address on Angie's List, the referred to company was not in the same state we live in currently, therefore, no service was actually performed.

Tech was punctual and professional. Our fireplace is working very well. I plan on using them in the future.

The service tech did a great and quick job. Since we hadn't had a gas fireplace for awhile, he also gave us a quick tutorial. Very helpful.

They were knowledgeable, prompt, and honest.

Got 4 quotes from 4 well rated Angie's list companies and went with what I determined was the best one. Not Magic Touch.

The service was excellent. Ruben called 30 minutes before arrival, performed the service with respect to the cleanliness of my house (shoe booties, drop cloth on hearth) and then sowed me how to operate my gas fireplace. He was polite and efficient, definitely a model employee.

It went great & the worker was very Nice too...

Excellent service. Very happy with the results.

Service tech had difficulty getting the system to work.

All of the staff were professional, well informed and concerned for our well being. The installers were punctual, worked very hard, and even vacuumed our garage when they finished. They also fully explained the new system. In addition they sent a representative a week later to meet with us to determine if the system was working properly.

Good job. The only issue would have been notice to check my propane level after the maintenance was complete

Despite living in New Orleans not Mesa I contacted Magic Touch Mechanical after reading their blog to obtain information on HVAC systems. Rich Morgan responded with a very detailed email to satisfy my question. Rich is a very knowledgeable and honest person and provided full disclosure to my question

tech did a though job and I was very satisfied

Very professional, prompt service !

Well. Unit is under warranty so I want to keep it humming. (Note: cost listed below was because I had pre-paid for service a year ago. Annual fee is about $200.)

Great except for problem caused by air intake installation on ceiling. Damage to ceiling was later repaired but matching paint not available, so I will have to paint the entire hallway ceiling myself.

They were great. Yes, I would use them again. One guy came out to do the check up, it took him about 2 hours. They are knowledgeable and friendly.

Excellent-Mary was very professional, prompt and did an amazing job. They spent about 4 hours total in cleaning. Great work. Thank you

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First visit, technician Teman came. After one hour of checking, he without asking for my permission or infirming me the price replaced the compressor which he stated had gone bad. He claimed that everything checked out okay including the refrigerant and cleaning out my unit. I paid 228 dollars for the part. Diagnostic was credited which was appreciated. A few days later, the AC kept running and was not cooling the house where I would have liked it to be. They send out the same techinician. After explaining the situation , he went outside and upstairs to check. After one hour of checking, he had to call his supervisorin because he didnt know what to do. The supervisor arrived and I find that the techinician is a newly trainee. Claimed the unit was dirty and the refrigerant needed to be replaced. They also claimed there was a possible leak somewhere. I showed the supervisor the work that was done a few days ago. He was puzzled why Teman wrote refrigerant was okay and everything else was running fine. There was no mention of low refrigerant, unit was supposedly clean. Did not tell me my coils were dirty and said my house was where it was supposed to be. I was upset becauese they wanted 900 dollars for this repair. Why was this mentioned now and not a few days ago. I was nice and had said this was not professional and was wasting my time. Supervisor said back to me that it was 7pm and he didn't want to be here and he wanted to be home with his family having dinner with them. I was shocked because that was unprofessional and the fact that the same techinician said two different things at two different visit was alarming. I felt uncomfortable with shelling out that much money. I had used this company in the past but will not use this company again because of this experience. Unfortunately, I am now having to find a reliable and trustworthy company.

Ty Sharp at Magic Touch Mechanical has really gone above and beyond to help us with the heating and cooling information we needed. Thank you Mr. Sharp and Magic Touch Mechanical for providing us with quality service at highly competitive pricing. We had some poor experience with other HVAC companies, but you have restored my faith in the HVAC industry. You guys rock!

As the homeowner in the midst of purchasing an expensive product, I have a right to educate myself, I deserve the common decency of an answer to a simple question and should be allowed the time to assemble a list of applicable questions PRIOR to having a someone enter my home, if I so choose. Instead, there was a flat out refusal to have anything to do with me unless I scheduled a free, one hour appointment. While I remained on hold, I became increasingly frustrated and agitated so I finally hung up. I was done. Then the office manager called me back! She talked over the top of me. When I tried to get a word in edgewise, she said she'd already heard everything I had to say and that her answer was final. Why did she call me back?! To seal the deal and make sure I was nothing less than fuming mad?! What the heck, man, I'm just trying to buy the HVAC system that's right for me... and it most certainly won't be from "Magic Touch"

Quick work. Professional. Found no issues.