Magic Touch Mechanical

The offer from Angie's list states that glass cleaning would be an additional fee. When I called to schedule the appointment, I asked what the fee for glass cleaning would be. The customer service representative said that she did not have that information and that all the mechanics were out on service calls. When I asked her to check with a mechanic and get back to me with a price, she said that she cannot give this information over the phone. I was shocked since this is a simple request and competitors normally include this in their service call. I was willing to pay a small fee but wanted to know in advance what that fee would be. Based on this, I did not schedule an appointment.

Done in one day. Fast, clean, professional. My husband was so pleased that he drove twenty miles to buy good pizza for lunch. Six months later our electricity bills are constantly 30% less.

I was not too impressed. The switch was working well before they worked. He was untidy. He left black finger prints all over the paint near the fire place. I would not use them again.

The prices were reasonable. We had some problems with it and they were pretty slow when they were out here to fix it. They put two whole new air conditioners for our house; one for the upstairs and one for the down stairs. They worked very diligently during the installation and it took them a long time and came by to do it at night.

From the start of the process to the end I was very impressed with Magic Touch. They have a very high rating and I understand why. They provided a very fair price, they custom made parts for My install in 2 days, were on time and made sure I was happy. They replaced two complete heat pump/ad units in 1 day and worked from 8am until 1 am the following day to ensure I was up and running. I highly recommend them

Good job on diagnosing the problem, however I felt a little taken advantage of because of the pat answers the tech gave when I questioned him on the pricing. In addition to replacing the start cap for $275.00 he recommended adding a run cap to the system which, in his opinion, would extend the life of our A/C system. When I asked the price he also quoted $275.00 for it as well. When I asked why it was so much he stated that it was just how they have them priced in their system. I had the money so I went ahead with both, but it just seemed to easy of an answer. I get that we aren't paying just for the parts but their skill and knowledge about the systems, but that is a lot to pay for skill when the cost for both of the parts was likely less than $75.00.

Have used this company for years but will no longer continue my business.

Very well, straight forward estimating and installation.

Assessment went well. They were very timely and polite.

I was so happy with them. I called them again to have my air conditioning replaced. They were amazing. I would absolutely use them in the future.

Ty did the audit very professionally. provided me with written report and photos of what needed to be done on a priority basis . we did the most important first: seal air leaks in the attic between attic and living space; sealed large attic spaces where plumbing, electrical and drop soffits not previously sealed or sufficiently insulated. Sealed leakages on three HVAC equipment blower doors; Sealed supply plenum; and sealed one platform return, making them air tight. Replaced one "stamped face" return air grille with "Bar -type" grill. Ty and Kevin were excellent!

"Good" salesman who put the fear of a/c failure & breathing nasty asbestos air into my mind. Sales person suspiciously irritated when i had questions and doubts about need for hefty recommended repairs and expense. I sought second opinion on pricing, vulnerability of damaging a/c, possible asbestos disruption when cutting into ceiling, and overall need for the many recommended, pricey services. Sought out 3 other opinions (all free and also listed as acceptable providers on SRP rebate program) and not a one recommended such extensive overhaul work...new return, new ducts, new elbow, new this and that. In fact, all only recommended the duct sealing as a need, and all assured me that if the a/c had not failed in 4-5 years because of "too small of ducts", it was unlikely to cause failure in the future...fan speed had been lowered appropriately for smaller ducts. Also, all bids on "sealing" duct work inc. sealing the existing air return were significantly less than the Magic Touch bid. I selected the provider "Affordable Energy Solutions" and the work was professionally, courteously, and, in comparison, inexpensively completed. In my opinion, always get 2-3 "second opinions".

We had already had the chimney cleaned and the gas logs cleaned. It was a gas log fireplace and we wanted Magic Touch to put in a remote control. The gentleman that came out wasn't that familiar with doing a remote control. Then he had given us a price of $3,000. He thought we'd have to rework the way the gas line was, inside of this fireplace. We didn't do it because that was quite a bit. The guy was very courteous and pleasant to deal with. He said that the gas logs looked like they'd never really been used and that is true and neither had the fireplace for a lot of years. There wasn't really much he could do.

Ty was excellent. Showed up on time like he said. He was very helpful with my concerns that I had in my home (rooms were hot and cold) and made recommendations which I took. Very honest and trustworthy. Am having them return to fix the air flow in my house.

It was OK. I'm not really sure how to grade this. I purchased the big deal to have my fireplace cleaned. The fire had been going out intermitently. The service tech was prompt and very friendly. He cleaned the fireplace and found that two parts needed to be replaced so fire would stay lit. He replaced the parts. Packed up to leave and I could smell gas. He came back in and worked on it some more and thought he had it fixed. I thought I still smelled gas but maybe it was just residual. My husband tried to use the fireplace over the next week and the fire continued to go out. When I arrived home on Friday from a week on the road I smelled gas (faintly) when I walked in the house. I immediately called the service dept. The call service took a message. I expected an emergency call back. NOT! They finally called the next morning at 8 a.m. They sent a service rep out and he tighted something and now everything works fine. They did not charge for the return service which was good. I was bummed that the job wasn't done right the first time and that I had to have someone come back out.

It went VERY well and the employee, Jason if I remember correctly, was WONDERFUL! Great personality, very good at explaining everything, and he was a pleasure to have in my home. So many of the people that come to your home to do whatever, have very little personality.

Great service, friendly technician.

Andrew called to tell me what time he could arrive which was at the earlier of the range of estimated time which worked well for me. He was very professional and made sure he explained what he was doing. Andrew also made sure he the work area was covered so no damage to the home occurred. My fireplace just need a cleaning and he made sure all reading were in safety range. Was very satisfied with the service

It went very well the technician was knowledgeable and very courtesy. The technician identified the problem in record time and made the repair. I must sat I was impressed. The technician was a US Navy veteran and received excellent training while on active duty. I'm a veteran also and served for over 28 years in the air force and I know military training when I see it. Trust me if you call and this technician is dispatched you are in very good hands. Over all rating "A". Will hire again.

BEWARE of this vendor. They do not give refunds even when their fault. In my case I wasn't given an option for a deposit, I was bill the entire $1,145. I mentioned the 50% savings on using my gas fireplace to a friend who told me to verify as he didn't believe this to be true. - I called 4 fireplace companies and SW Gas who all said there is no way I can reduce cost of running fireplace. I then called Magic Touch to cancel all work telling them I had been sold this valve and other work under false pretenses. I was then called by their head tech who reiterated that I would save 50% on running fireplace. I did not reinstate the order as I knew what he said wasn't true. - About 4 days later when I didn't receive my refund I called again. That evening I received an email from the co-owner, Michele Morgan stated she was sorry to hear I had "buyer's remorse" but that her company does not give any refunds. However she would make an exception and give me a partial refund, keeping $333 out of the $1145. -- I wrote back telling her again there was no product that can reduce gas costs. She then said I had NEVER discussed cost savings with her techs, that I had ordered the valve for aesthetics, safety, convenience, and maintenance. NOT TRUE - the ONLY reason for the order was to save costs. (Last yr my gas bill went up $80 for one month of using fireplace.) My fireplace is perfectly safe as is, pretty as is, and convenient as is. Their valve requires pressing a button for turn on flame,with mine I light a match which is certainly not difficult. And when does a valve get ordered for AESTHETICS ? - This owner is also saying I ordered a custom job with custom parts. This is a total LIE. The valve they ordered is one used in jobs she said she's done hundreds of times so there is nothing custom about this valve. -- Their "no refund" policy is on the back of invoice in small print. I thought I was signing for work done that day, and Yes, I should have read front and back. However, what I signed is voided because I was sold the products under false pretense. And there is no mention of multiple custom parts, - only one valve. There was only a total, NO breakdown of costs which is unusual. -Bottomline, I am filing a Vise dispute to get back the $333 back from this company. I'm wondering how they received so many A's on Angie's List. Were they the owners throughout their time on Angie's List?

He was professional and friendly. Great with my dogs. Found a couple of parts that were not performing up to par and I opt to replace the worst part.

First, as a note, I actually called the number associated with On Time AC & Heating, but was somehow connected to a Magic Touch Mechanical. Not sure if they're one in the same or what exactly happened there, but it all worked out in the end. The technician Rick called about an hour ahead of time to say he was on his way from across town. When he arrived, he quickly diagnosed the problem and set to work repairing it. Finished in about an hour. No more leak-yay! $84 on top of the base service call seemed a bit steep, it was just the connection of a few 1" pvc fittings, but oh well at least the air handler is no longer leaking water into our garage!

The issue; Charging $275.00 for the supplying and installing a $30.00 item that took less than 30 minutes to install. The installation went well, the technician was knowledgeable and immediately identified the problem as a failed capacitor within 10 minutes. I was told this is the most common failure for these air conditioning units and that he quite often replaces at least 1 per day. Being unfamiliar with air conditioning (I live in Alaska) I was not aware of the possible problems for air conditioning units so when I was told the cost for replacing the capacitor was $275.00 I agreed to have the work done. I asked for the defective capacitor and looked up the part number while the technician installed the new one. I soon discovered the price of the capacitor was no more than $30.00. Which means I just paid $245.00 for the technician to install it. I was told that the warrantee for this item is 90 days. I have since contacted other HVAC companies who warrantee the product for 1 year because the manufacturer of the product warantees it for a year. Keep in mind MagicTouch charges $75 for the diagnosis of the problem. Now they did wave the diagnosis fee of $75 after I complained, which was commendable on their part and I fully understand charging a diagnostic fee and have no problem paying that. But then they added a $75 Tune up fee. So basically I they just substituted one fee for another But to charge $245 for the installation of a $30 item that took no more than 10 minutes to install seems quite excessive. When speaking to a MagicTouch rep I was told that what they charge is in line with other HVAC companies. Somehow the fact that they all charge outrageous fees (collusion?) seem to justify the $275.00 in this person's mind. I believe in doing what is fair, paying a fair price for services rendered, but $245 for the installation of a $30 item does not meet those standards.

Install new heat pump systemeverything was explained every step of the way made us feel very comfortable good job

The serviceman was a young man who was very neat and clean. I was very satisfied with him. They were very responsive. He saiid he would be here at 10:00 and he was here at 10:00.